Brent
The Chancery Rosewood, a Rosewood Hotel Group property, is housed in the iconic former U.S. Embassy on Grosvenor Square, reimagined by British architect Sir David Chipperfield. It includes 144 spacious suites designed by Joseph Dirand, alongside a collection of dining, bar and event spaces that form a new cultural and social destination in the heart of Mayfair. We are seeking an exceptional Butler to join our Rooms Division a role at the heart of our guest experience, where intuitive service, emotional intelligence and attention to detail define every interaction. The Role As a Butler at The Chancery Rosewood, you will act as a trusted host and personal point of contact for our guests, delivering highly personalised, anticipatory service that goes beyond expectation. You will build genuine relationships, understand individual preferences, and create seamless, meaningful moments that reflect Rosewoods philosophy of relationship hospitality . This is a role for someone who takes pride in discretion, warmth and excellence and who understands that luxury is felt, not announced. Key Responsibilities Deliver personalised, intuitive service to suite guests from arrival through departure Build rapport and long-term relationships with guests, anticipating needs and preferences Coordinate in-suite dining, unpacking/packing, itinerary planning and special requests Act as a central liaison between guests and hotel departments to ensure seamless service Maintain impeccable presentation standards in suites and guest-facing areas Handle guest requests with professionalism, discretion and emotional intelligence Uphold Rosewood brand standards while adding personal warmth and character About You Previous experience as a Butler, Guest Relations, or in a high-touch luxury hospitality role Naturally warm, polished and emotionally intelligent Highly organised with exceptional attention to detail Calm, adaptable and confident in a fast-paced luxury environment Passionate about creating meaningful guest experiences rather than transactional service Comfortable working flexible shifts, including evenings and weekends About Rosewood Rosewood Hotel Group is built on relationship hospitality where genuine connections shape luxury experiences. Across our hotels, we push boundaries, embrace individuality, and create spaces that feel both welcoming and extraordinary. Diversity & Inclusion At Rosewood, we are committed to equity, inclusion, and belonging. We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background. TPBN1_UKCT