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Waffle & Co – Dessert Shop Staff Waffle & Co is looking for a friendly, hardworking and experienced person to join our team. You’ll be working in a busy dessert shop preparing and serving a variety of desserts and drinks, including waffles, crepes, milkshakes, milk cakes, sundaes and more. What we’re looking for: • At least 1 year of experience working in a dessert shop, café or similar role, • Experience making waffles, crepes, milkshakes and other desserts, • Someone who works well under pressure during busy periods, • Good attention to presentation and cleanliness, • Friendly and polite when dealing with customers, • Reliable, punctual and able to work well as part of a team, • Able to follow recipes and keep the quality of desserts consistent If you’re passionate about desserts, enjoy working with people and have the experience we’re looking for, we’d love to hear from you.

About the Role Caffè Concerto is looking for a confident, commercially minded and customer-focused Cake Studio Telesales Executive. This is not simply a call-answering role. You will be responsible for turning customer enquiries into sales, understanding cake requirements, advising customers on the right product and price, and working closely with our chefs and cake production team to make sure orders are clear, achievable and profitable. Our range includes standard cakes, customised cakes, novelty cakes, bespoke cakes and wedding cakes. You will need to understand the difference between these requests, recognise when a cake requires additional chef input and communicate the customer's requirements accurately. Key Responsibilities Cake Sales * Handle telephone and online cake enquiries professionally. * Understand the customer's occasion, requirements, portions, design, deadline and budget. * Recommend the most suitable cake and explain pricing confidently. * Understand cake complexity and work with the chef when a quotation requires additional input. * Convert enquiries into confirmed sales. * Follow up quotations and enquiries to maximise conversion. * Upsell and cross-sell suitable products such as candles, slices, decorations, celebration products and canapés. * Identify opportunities for repeat sales around birthdays, anniversaries and other occasions. Customer Service & Complaints * Handle customer complaints calmly, professionally and patiently. * Deal confidently with frustrated or aggressive customers without becoming confrontational. * Investigate problems before offering solutions. * Take ownership of customer issues and escalate appropriately when required. * When a cake or order mistake occurs, focus on finding a solution and turning a negative experience into an opportunity to recover the customer's trust and retain their business. * Record recurring complaints and customer feedback to help improve the operation. * Maintain professional boundaries when dealing with abusive behaviour. Teamwork Strong relationships with the cake studio team are essential. * Build and maintain a good working relationship with chefs, cake designers and production staff. * Communicate customer requirements clearly and accurately. * Respect the chef's technical knowledge while representing the customer's needs. * Work collaboratively when solving difficult or last-minute customer requests. * Avoid creating unnecessary conflict between customers, sales and production. * Understand that successful cake sales depend on good cooperation between the sales and kitchen teams. Additional Sales & Reservations The role may also include: * Taking table reservations for Caffè Concerto shops. * Handling general customer enquiries. * Selling additional restaurant and celebration products. * Identifying opportunities to increase the value of each customer interaction. Administration & Reporting * Maintain accurate customer, quotation and order records. * Track enquiries, sales, follow-ups and lost opportunities. * Prepare basic sales reports. * Monitor conversion rates and average order value. * Provide management with useful customer feedback and sales information. What We Are Looking For * Experience in telesales, telephone sales, hospitality sales, reservations or a similar customer-facing role. * Excellent communication and listening skills. * Strong sales, upselling and negotiation ability. * Confidence discussing prices and customer budgets. * Good numerical skills and an understanding of portions and pricing. * Excellent attention to detail. * Patient and calm under pressure. * Confident handling complaints and difficult customers. * Commercially aware and focused on both sales and profitability. * Able to build strong relationships with chefs and operational teams. * Organised and able to manage multiple enquiries simultaneously. * Comfortable using email, spreadsheets and sales/order systems. Cake, bakery, patisserie, hospitality, wedding/event or bespoke product sales experience is an advantage. The Right Person We need someone who can take a customer from: “I need a cake” → understand what they actually want → recommend the right solution → establish the budget → price it correctly → close the sale → communicate it clearly to the chef → follow up → create the next sales opportunity. The successful candidate should be a salesperson, problem-solver and relationship builder, not simply someone who answers the telephone. You will be measured on sales conversion, average order value, upselling, follow-up, customer service, order accuracy and teamwork.

We are looking for an Experienced Cake Decorator to join our patisserie team in Park Royal NW10. As a Cake Decorator, you will be adding the finishing touches to our cakes .You will be working towards producing the highest-quality baked goods. We are currently growing the business and are looking for hardworking and vibrant Cake Decorator to join our growing team. Day shift: 7am- 4/5pm, Full time 5-6 days/week Responsibilities: • Able to follow instructions and be able to bake, mix and decorate a range of items. (including Icing / Sugar, Cream Cakes etc.), • Preparing mixes and frostings, • Attention to detail and working to deadlines are equally important for this role., • Stock rotation and general kitchen duties. Requirement: • Must have at least 1-2 years experience of Cake Decorator, • Willingness to learn and have a good work ethic, • Attention to detail, • Must have right to work the UK, • Able to lift big heavy bowls and use large-scale baking equipment We Offer: • Opportunity for career development, • Company events & social hours, • Competitive wages, • Generous Staff discount, • Staff Snacks and Drinks, • 28 days holiday including bank holidays, • pension scheme Job Types: Full-time, Part-time, Permanent Salary: £13-£16 per hour Benefits: • Employee discount, • On-site parking Schedule: • 8 hour shift Experience: • cake decorating: 1 year (preferred) Work remotely: • No

We are looking for full time and part barista and waitress to come and join us at our newly opening bakery shop. The shop location is in 📍292 Holloway Rd, London N7 6NJ. Making coffee,Serving sandwiches,cakes,boreks,crepes… The appropriate candidate needs to have experience in this job role and friendly hardworking , also we appreciate understand and being able to speak some albanian/ greek . English is necessary. We are looking forward to hearing from you . thanks

Cake Decorator – Full-Time, Colindale, North-West London: We are seeking a reliable and skilled Cake Decorator to join our growing bakery team, responsible for filling, coating, stacking and decorating celebration and bespoke cakes using buttercream, fresh cream, ganache, fondant and piping techniques, while following order specifications, maintaining consistent presentation, meeting production deadlines and keeping the workstation clean and food-safe; previous professional cake-decorating experience is preferred, although strong practical ability, attention to detail, speed, reliability and a portfolio of previous work will be considered.