Application Support Manager
3 days ago
Greenford
Applications Support Manager (North London On-SIte) We’re working with a leading UK private higher education provider with campuses in London, Birmingham, Manchester, and Leeds, as well as international sites. They deliver vocational, undergraduate, and postgraduate programmes in partnership with UK universities, with a strong focus on widening access to education, supporting diverse learners, and promoting employability through flexible learning and industry-aligned courses. They’re looking for an Applications Support Manager who will be responsible for managing and supporting a portfolio of business applications and technology solutions. This includes oversight of the architecture, support, maintenance, deployment, and enhancement of commercial software applications, with a particular focus on core system software and related integrations in an MS Azure cloud environment. The role also involves planning and overseeing technical development delivered by internal teams and external vendors, ensuring alignment with business objectives. The post-holder will act as the primary point of contact for internal business stakeholders and vendor partners. Responsibilities • Manage the activities of direct reports in application maintenance and development for Software-as-a-Service (SaaS) applications (e.g., Thesis, Zoho, Moodle, EventMAP) and integrations with MS Azure cloud-based systems., • Work with business and IT stakeholders to plan, prioritise, and schedule application enhancement requests, providing guidance to the applications development team., • Take accountability for the availability and performance of the application portfolio, including incident management and release processes., • Maintain stakeholder satisfaction through quality delivery and effective change management., • Communicate defect status to management at various levels., • Partner with technical leaders to ensure proposed solutions align with information, technology, infrastructure, business, and security architectures., • Oversee adherence to technical standards, including reviews of specifications and application code., • Manage relationships with vendors, consultants, IT teams, and internal stakeholders., • Stay engaged with hands-on technical work while also leading the team. Essential Skills & Experience • Degree or equivalent qualification, or significant relevant work experience in a similar role., • Expertise in business process analysis, requirements gathering, solution design, vendor management, enterprise application support (ERP/CRM), and a strong understanding of the student lifecycle., • Experience working with ERP environments; knowledge of Thesis SM is advantageous., • Previous experience in a management or supervisory capacity within an application delivery team., • Strong communication and presentation skills., • Demonstrated project and team management abilities. Key Result Areas • Develop and execute the strategic plan for enterprise applications., • Ensure optimal performance, reliability, and availability of enterprise applications., • Minimise downtime and end-user issues., • Maintain effective relationships with application vendors and internal stakeholders. Additional Information • The Applications Support Manager is expected to:, • Demonstrate commitment to organisational values and regulations, including equal opportunities., • Support social, economic, and environmental responsibilities, including minimising environmental impact in the role., • Contribute to maintaining a safe and secure working environment for staff, students, and visitors.
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