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Where: EE Darlington (Senhouse Road) Part Time: We have 20 hours per week* available Salary: £13,928.53 Hourly rate: £13.35 per hour rising to £13.66 per hour at 9 months in role Start date: October 2026 *Please note, the shift pattern for 20 hours per week is an average and you will be working a two week rotation which is 22 hours one week and 18 hours the next. Please ensure you have the right to work over 20 hours per week and have no working restrictions, or we will not be able to progress with your application. What’s in it for you • Competitive Salary: Rising after 8 months, plus an uncapped monthly commission scheme, • Online GP: Access to a private GP 24/7 for you and your immediate family, • Paid Carer’s Leave: Market-leading carers leave with up to 2 weeks off, • Family Leave: Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay in the first year., • Huge Discounts: Save on EE & BT products, including mobile and broadband., • Career Development: Ongoing support to help you grow your skills and develop, • Season Ticket Travel Loan: Funds for your travel to and from work., • Volunteering Days: Paid time off to give back to your local community., • Optional Private Healthcare and Dental: Protection for you and your family. About the role If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognized and rewarded. At EE, we’re harnessing the power of technology to bring people together and make life better. Join our Darlington Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most. Bring your energy, curiosity, and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance. This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.

We are a fast-growing agency looking for a superstar Project Manager with proven e-commerce experience and an appetite to build best-in-class websites. \n \n Our client portfolio includes well-known brands such as Topps Tiles, Oliver Bonas, and Agent Provocateur with many more clients across various different sectors including Fashion, Homeware, Luxury, Gifting, Outdoors, Food, and Charity. \n \n We believe that work should be fun and that as a team we produce better work when people enjoy their job and are passionate about what they do. Sounds good? Well, what are you waiting for — get your checklist out and see if it’s a good fit. \n \n Location \n The Tom&Co nerve centre is located at our brand new, trendy office near Tower Bridge. We can promise you a fun and creative place to work with a company that is growing fast so you will have plenty of opportunities to develop. We have openly embraced the flexibility of working from home and days in the office, with two compulsory office days. \n \n Summary of responsibilities \n As a project manager you will have full control of one of the “Pods” within the company. Each pod will consist of a multi-disciplinary, fully autonomous team, consisting of a designer, business analyst, FE & BE developers, QA testers, and a technical analyst, that will be geared towards looking after a subset of T&C’s clients. \n \n Below is a list of expected responsibilities: \n \n\n • Taking ownership and leading the pod in the delivery of all work \n, • Leading various agile ceremonies within the pod, eg. daily standup, refinement, kanban prioritisation and scheduling\n, • Keeping track of priorities and managing work accordingly\n, • Updating clients on scheduled work and any unexpected changes\n, • Joining the client for project weekly calls to provide updates, and maintaining excellent relationships\n, • Plans midterm resource vs holidays and escalates if risk of insufficient resource\n, • Ensures actions and decisions from retrospectives are carried forward\n, • Proactively analysing delivery statistics and looking for opportunities to optimise or increase delivery/efficiency\n, • Oversees Service Desk delivery and escalates urgent or slow-moving issues\n, • Project managing “retainer projects” within the pod\n, • Creating and maintaining project timelines and responding to and communicating changes\n, • Managing project budgets and identifying areas of risk\n, • Working with the Account Strategist to secure additional budget if required\n, • Ensuring any referrals to our partners are communicated to the AS team to introduce and ensure commission is received\n, • Weekly call with Head of Project Management to provide status update on pod delivery & project progress; proactive participation in improving the team efficiency and processes is expected\n, • Using Jira for managing all internal work\n, • Using ClickUp for client and project management, ensuring it’s utilised, maintained and remains organised\n\n \n Skills and experience \n\n • +3 years of project management experience\n, • Experience working with Magento2 preferable\n, • A clear communicator to internal teams and clients\n, • Effective client stakeholder management experience\n, • Good technical website understanding\n, • Understanding of PM methodologies, particularly Scrum\n, • Use of project management systems, particularly Jira\n, • Bright, ambitious, and looking to progress in a fast-paced, challenging work environment\n, • Well organised and a logical thinker\n, • Passionate about e-commerce and all things digital\n, • Excellent English communication skills\n, • Naturally well-organised, reliable, and enjoys working in a methodical way\n\n \n What's in it for you \n You will be part of an ambitious agency, experiencing rapid growth. This is a great opportunity where you can progress alongside the company, working closely with the directors, whilst being surrounded by people who are always willing to help each other. \n \n We offer a scheme for personal self-development as we believe in growing our employees' potential to the full. There are lots of opportunities within the company to develop and increase responsibility and skill set. We work hard through the week but never shy away from a wind down on a Friday. \n \n You will be joining a welcoming, friendly team, with a good sense of humour. You will have 24 days holiday, bank holidays on top, and we even give you your birthday off to celebrate in style. To top it all off – you’ll work on a shiny new MacBook Air, which you can take home, naturally. \n \n We believe in paying people what they feel they deserve, so you tell us what that is and we will tell you if our pockets are deep enough. \n \n Oh and one last thing... \n \n We are committed to diversity within our team and encourage and support females, POC, LGBTQ+ and peoples of all abilities to apply to our roles. We are focused on involving more diverse individuals in all our teams, but especially in our technical teams to do our bit to shrink the gender and diversity gaps in STEM. \n \n We look forward to hearing from you. \n

ApexFocusGroup collaborates with research firms, universities, and trusted brands to gather genuine consumer insights. We help connect everyday people with flexible remote market research opportunities that influence real products, services, and customer experiences.Role Overview:We are welcoming participants from all backgrounds, including anyone looking for call centre agent roles, to take part in upcoming focus group research studies. These may involve online discussions, product testing, or feedback sessions - typically conducted remotely online.This is a casual, project-based opportunity ideal for anyone interested in taking part in research on a part time basis, depending on their availability and profile fit.Requirements:Access to a smartphone, tablet, or computer with a functional cameraReliable internet connectionAbility to read instructions carefully and provide honest, detailed feedbackAn active email address to receive study invitations and participation detailsBenefits:Take part only in studies that match your interests and scheduleResearch types include online or in-person focus groups, virtual interviews, product testing, and other feedback activitiesNo experience needed, including no previous call centre agent background. Just a willingness to share your opinionsSome studies may include early access to new products or services before launchMany studies offer compensation, which varies by study type and durationCompensation:Up to £700 per week (amount varies based on the selected focus group or research assignment)If you'd like to contribute to research that influences real-world products and decisions, or simply looking for flexible part-time remote roles, we invite you to submit your interest online today.Important Notice – No Fees Required: Participation is always free. We never request or accept any fees for registration or study involvement. Please stay cautious and only respond to communications sent directly from us.

hackajob is partnering directly with AND Digital to hire for this role.DescriptionRole Profile: AWS Connect DeveloperDuration: 12 Months+Who We Are:AND Digital are a tech company focused on accelerating digital delivery and dedicated to closing the digital skills gap. We've been helping organisations build better digital products and stronger digital teams since 2014.We believe our work should always leave a legacy for the client. We do this through close relationships with our offices (or 'Clubs') so that our partners are always prioritized by a regional team close to them.This unique model has driven success for our clients and ourselves, evidenced by our remarkable organic growth since 2014. Today we number more than 1,500 people with Clubs all over the UK and Europe with plans for global expansion in the next couple of years.Join us - and help us fulfil our mission to close the world's digital skills gap.Role OverviewWe are seeking an experienced AWS Connect Developer to design, develop, configure, integrate, and support solutions built on Amazon Connect. The role requires strong hands-on experience across contact-centre functionality, customer journeys, Cases, Tasks, Contact Flows, routing, integrations, APIs, and AWS services.The successful candidate will be comfortable translating business and customer-service requirements into scalable Amazon Connect solutions and working across development, testing, deployment, and production support.Core AWS Connect ExperienceThe candidate should have strong practical experience with:Amazon Connect architecture, configuration, and administration.Contact Flows and modular/reusable flow design.Queues, routing profiles, agents, users, security profiles, and hours of operation.Contact Centre voice and telephony configuration.IVR and self-service customer journeys.Inbound and outbound contact handling.Customer Profiles and customer data integration.Contact Trace Records (CTRs) and contact history.Call recording, monitoring, quality management, and reporting.Contact Lens and conversational analytics where required.Prompts, audio, text-to-speech, and speech recognition.Lambda integrations within Contact Flows.Amazon Connect APIs and SDKs.Event-driven integrations using AWS services.Troubleshooting and performance optimisation of Connect solutions.Amazon Connect CasesHands-on experience with Amazon Connect Cases is required or strongly preferred.The developer should be able to:Design case-management journeys around customer interactions.Configure case templates, fields, statuses, and workflows.Understand the relationship between contacts, customers, and cases.Create and update cases through Amazon Connect functionality and APIs.Integrate Cases with external CRM, case-management, or customer-service platforms.Design Contact Flows that create, retrieve, update, or associate cases where appropriate.Support agent workflows involving multiple contacts against a single customer case.Implement appropriate permissions and access controls for case information.Troubleshoot case creation, retrieval, and integration issues.Consider reporting, auditability, and operational requirements when designing case solutions.Amazon Connect TasksExperience with Amazon Connect Tasks should form part of the role.Responsibilities may include:Designing task-based agent workflows.Configuring task routing and queues.Creating follow-up tasks from customer interactions.Using Tasks for asynchronous customer-service activities.Integrating Tasks with Lambda, APIs, CRM platforms, and other AWS services.Designing workflows where a voice/contact interaction creates subsequent agent work.Managing task priorities, expiry, routing, and agent assignment.Troubleshooting task-routing and workflow issues.Using Tasks alongside Cases to create an end-to-end customer-service journey.Contact Flows and Customer JourneysThe developer should be highly proficient in Contact Flow development, including:Inbound call flows.Customer authentication.IVR menus.Queue and routing logic.Customer identification and lookup.Case lookup and creation.Task creation.Agent transfer and escalation.Callback functionality.Error handling and fallback journeys.Business-hours and holiday handling.Customer data collection.Lambda/API integration.Dynamic prompts and attributes.Secure handling of customer information.Reusable flow modules and maintainable flow architecture.Testing and DeploymentThe developer will be expected to:Produce technical designs and implementation documentation.Develop solutions in controlled environments.Create unit and integration tests.Test Contact Flows and integrations end-to-end.Support UAT.Investigate and resolve defects.Deploy changes through appropriate CI/CD processes.Maintain version control and release documentation.Support production releases and rollback procedures.Essential Experience3+ years of software development/integration experience.Strong hands-on Amazon Connect development experience.Strong Contact Flow experience.Experience with AWS Lambda and AWS APIs.Experience with REST/API integrations.Experience with Amazon Connect Cases.Experience with Amazon Connect Tasks.Experience integrating Amazon Connect with external systems.Experience troubleshooting production contact-centre environments.Understanding of AWS IAM, security, logging, and monitoring.Experience with Git and modern development practices.Equal Opportunities Statement:At AND Digital we embrace diversity and are committed to equal opportunities. We are actively recruiting for a diverse and inclusive workforce so want to ensure we do everything we can to support your application.We want you to feel safe and empowered to let us know if you require any adjustments to be made to your application or interview process so please speak to our recruitment team.AI StatementWe champion tech that helps people work smarter, but we want to get to know you! If you use AI to assist with your application or interview prep, please ensure all information submitted remains an accurate, truthful representation of your personal achievements and capabilities rather than generating false or misleading information. We may reject applications where AI is used inappropriately at any stage of the recruitment process.TPBN1_UKTJ

Job Title: Part time Rental AgentHours : 20hours worked over 2-3 days including Saturday and Sunday on a rotaThis is a part-time role, with working hours to be agreed and confirmed upon offer of employment.Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training.In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in both in-person and telephone interactions. This position offers potential commission opportunities for successfully upselling our long-term rentals.At Switch Car Rental, we are dedicated to providing outstanding customer service and we strive for success by constantly delivering exceptional serviceto all of our clients.What can we offer you?22 day holidays plus bank holidays pro-rataContribution to Group Personal Pension SchemeAccess to our Switch Savings platform, an employee discount scheme offering huge savings across multiple retailersSponsored Summer and Christmas eventsCycle to Work SchemeDiscounted car hire ratesPotential to earn bonus payments in addition your basic salaryAbout youHardworking individual with the ability to work in a team and independently in a fast-paced environmentAbility to show great attention to detailIdeally, you will have worked in the service industryExcellent customer service and communication skillsHold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA check.How will your days look?Your role will involve dealing with customers face to face and on the telephone, completing tasks such as opening and closing rental agreements, locating fleet from other branches, and building rapport with all our customers. You will aspire to go above and beyond to deliver excellent customer service to ensure customer satisfaction. You will get involved with preparing the vehicles for rental and the delivery and collection of vehicles to customers other branches. You will also take part in conducting daily fleet and vehicle checks.About usWe have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. Such growth has brought increased career opportunities and security for each of our employees. As a family business, our people remain at the heart of everything we do.We offer short- and long-term rentals with a wide range of fleets: economy vehicles to family saloons, estate cars to 4x4s, and an extensive luxury collection, including our elite range and a wide-ranging commercial fleet. We operate in 81 rental locations across the UK, Scotland, and Northern Ireland. Our head office based in Exeter is where our accounts, human resources, insurance, fleet, and car sales departments are. In addition, we operate a central office in High Wycombe where the sales, call centre, and customer service departments are located.It is easy for us to tell you what life is like at Switch and why you would love being a part of our team, but we thought you would like to hear for yourself.TPBN1_UKTJ

Overview We are seeking a motivated and customer-focused Sales & Customer Service Agent to join a busy contact centre team supporting European holiday bookings. You will handle inbound enquiries, understand customer needs, recommend suitable travel options and confidently convert calls into confirmed bookings.This is a sales-driven position, ideal for someone who thrives in a fast-paced, target-led environment. Fluency in Dutch and English is essential.Location: Hybrid Once Fully Trained - Canary Wharf, LondonSalary: £12.79 per hour + uncapped commission (OTE £3,000 annually)Hours: Full time: 37.50 per week, Between the hours of 8am - 8pm Monday - Friday, 8-4PM Saturday and 9-4PM Sunday. Shifts will include 1 weekend day every other week with a weekday given in lieu.Training: Fully office-basedKey Responsibilities Convert inbound calls into confirmed holiday bookingsConduct needs-based conversations to recommend tailored travel packagesMaximise revenue through upselling and cross-sellingManage booking amendments, cancellations and confirmationsFollow up on leads and support outbound activity during peak periodsMaintain accurate customer records and follow internal proceduresWhat You'll Bring Fluent Dutch and EnglishProven success in a sales-driven or customer-facing environmentStrong commercial awareness and confidence in closing dealsExcellent communication and rapport-building skillsResilience, professionalism and a results-driven mindsetAbility to multitask across calls, systems and adminExperience in travel, tourism or hospitality is an advantageUnderstanding of call centre KPIs and performance cultureWhat's on Offer Life insurance schemePerkbox membershipEye test vouchersExcellent training and induction programmeModern, recently built premises with staff facilitiesCorporate discounts (gym, restaurants, bars, hairdressing and more)Smart-casual dress codeCharity and fundraising eventsIncentives, prizes and performance rewardsNVQ qualifications & apprenticeship opportunitiesRecommend-a-friend bonus schemeTo apply for this position, please submit an up-to-date CV, or contact Nikola or Anita on 01202 292907 for further details.TPBN1_UKTJ

Overview We are seeking a motivated and customer-focused Sales & Customer Service Agent to join a busy contact centre team supporting European holiday bookings. You will handle inbound enquiries, understand customer needs, recommend suitable travel options and confidently convert calls into confirmed bookings.This is a sales-driven position, ideal for someone who thrives in a fast-paced, target-led environment. Fluency in Dutch and English is essential.Location: Hybrid Once Fully Trained - Canary Wharf, LondonSalary: £12.79 per hour + uncapped commission (OTE £3,000 annually)Hours: Full time: 37.50 per week, Between the hours of 8am - 8pm Monday - Friday, 8-4PM Saturday and 9-4PM Sunday. Shifts will include 1 weekend day every other week with a weekday given in lieu.Training: Fully office-basedKey Responsibilities Convert inbound calls into confirmed holiday bookingsConduct needs-based conversations to recommend tailored travel packagesMaximise revenue through upselling and cross-sellingManage booking amendments, cancellations and confirmationsFollow up on leads and support outbound activity during peak periodsMaintain accurate customer records and follow internal proceduresWhat You'll Bring Fluent Dutch and EnglishProven success in a sales-driven or customer-facing environmentStrong commercial awareness and confidence in closing dealsExcellent communication and rapport-building skillsResilience, professionalism and a results-driven mindsetAbility to multitask across calls, systems and adminExperience in travel, tourism or hospitality is an advantageUnderstanding of call centre KPIs and performance cultureWhat's on Offer Life insurance schemePerkbox membershipEye test vouchersExcellent training and induction programmeModern, recently built premises with staff facilitiesCorporate discounts (gym, restaurants, bars, hairdressing and more)Smart-casual dress codeCharity and fundraising eventsIncentives, prizes and performance rewardsNVQ qualifications & apprenticeship opportunitiesRecommend-a-friend bonus schemeTo apply for this position, please submit an up-to-date CV, or contact Nikola or Anita on 01202 292907 for further details.TPBN1_UKTJ

Direct Sales and Loyalty Agent , you will serve as the primary point of contact and a vital contributor to our client's customer retention strategy. Proven experience in customer-facing roles such as telesales, customer retention, account management, or call centre operations; experience within auto

Trade Mastermind University HQ What Youll Do Day to Day Make high-volume outbound calls to warm leads Convert business owners into Discovery Day attendees Build and manage your own pipeline Use structured follow-up and objection-handling frameworks Track KPIs daily and work to clear targets Deliver

This role is a zero-hour contract, we are looking for someone who can be available across the week. Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training. In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in both in-person and telephone interactions. This position offers potential commission opportunities for successfully upselling our long-term rentals. At Switch Car Rental, we are dedicated to providing outstanding customer service and we strive for success by constantly delivering exceptional serviceto all of our clients. What can we offer you? 20 day holidays plus bank holidays pro-rata Contribution to Group Personal Pension Scheme Access to our SwitchSavings platform, an employee discount scheme offering huge savings across multiple retailers Sponsored Summer and Christmas events Cycle to Work Scheme Discounted car hire rates Potential to earn bonus payments in addition your basic salary About you Hardworking individual with the ability to work in a team and independently in a fast-paced environment Ability to show great attention to detail Ideally, you will have worked in the service industry Excellent customer service and communication skills Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA check. How will your days look? Your role will involve dealing with customers face to face and on the telephone, completing tasks such as opening and closing rental agreements, locating fleet from other branches, and building rapport with all our customers. You will aspire to go above and beyond to deliver excellent customer service to ensure customer satisfaction. You will get involved with preparing the vehicles for rental and the delivery and collection of vehicles to customers other branches. You will also take part in conducting daily fleet and vehicle checks. About us We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. Such growth has brought increased career opportunities and security for each of our employees. As a family business, our people remain at the heart of everything we do. We offer short- and long-term rentals with a wide range of fleets: economy vehicles to family saloons, estate cars to 4x4s, and an extensive luxury collection, including our elite range and a wide-ranging commercial fleet. We operate in 81 rental locations across the UK, Scotland, and Northern Ireland. Our head office based in Exeter is where our accounts, human resources, insurance, fleet, and car sales departments are. In addition, we operate a central office in High Wycombe where the sales, call centre, and customer service departments are located. It is easy for us to tell you what life is like at Switch and why you would love being a part of our team, but we thought you would like to hear for yourself. TPBN1_UKTJ

Location: Chester Salary: £25,000 basic, plus £2000 annual bonus (paid quarterly) Hours: Monday to Friday - 37.5 hours per week About Us: Money Expert is an independent financial comparison company based in Chester, and we're continuing to grow. We're looking for a proactive and detail-oriented Call Quality Analyst to join our Contact Centre team, supporting our Sales department and reporting in to our Account Manager. This is an exciting opportunity for someone who is passionate about quality, coaching and continuous improvement. You'll play a key role in helping our advisors deliver exceptional customer experiences by monitoring interactions, identifying trends and working closely with Team Managers to improve performance across the business. What We Offer A Call Quality Analyst: Competitive salary with quarterly bonus paid monthly Team outings, regular competitions and spot prizes Referral bonuses 28 days of holiday (including bank holidays) with an additional day accrued for every year of service Career progression opportunities Continuous support and training Company pension plan Wellness & Wellbeing programme Christmas and New Year shutdown Additional personalised benefits On-site parking Key Responsibilities of a Call Quality Analyst : Monitor and evaluate agent interactions across Sales teams. Assess calls against quality, compliance and customer experience standards. Deliver clear, constructive feedback to support colleague development and improve performance. Work closely with Team Managers to identify coaching opportunities and drive continuous improvement. Identify trends, recurring themes and training needs through quality monitoring. Produce quality reports and share insights with operational stakeholders. Participate in calibration sessions to ensure quality standards remain consistent across the business. Recognise and promote examples of best practice to improve overall team performance. Ensure regulatory requirements, company processes and quality standards are consistently followed. Support continuous improvement initiatives that enhance both customer experience and operational performance. Skills & Experience Required For A Call Quality Analyst: : Previous experience in a Quality Assurance, Quality Analyst, Team Coach or Contact Centre role is desirable. Experience within a sales and/or customer service environment. Excellent listening and analytical skills with strong attention to detail. Ability to deliver constructive feedback in a supportive and professional manner. Strong communication skills, both written and verbal. Comfortable building relationships with Team Managers, Coaches and operational stakeholders. Able to identify trends and use data to make recommendations for improvement. Highly organised with the ability to manage multiple priorities. Confident using Microsoft Office, particularly Excel. Passionate about improving quality, developing people and delivering outstanding customer experiences. Understanding of FCA regulated environments would be advantageous but is not essential. Equal Opportunities: At Money Expert, we are committed to providing equal opportunities for all. We welcome applications from candidates of all backgrounds and ensure a fair and inclusive hiring process. We evaluate candidates based on their skills and potential, regardless of gender, ethnicity, sexual orientation, or disability status. Ready to Join Us? If you're passionate about quality, coaching and helping people reach their full potential, we'd love to hear from you. Click "Apply" and become part of our dynamic team. TPBN1_UKTJ

Work with us The role itself entails authorising tyre requests made by our Kwik-Fit centres and third party providers for our fleet customers. We will provide you with extensive training, helping you to gain the knowledge needed for this role. Additional Information Full time contract available - 40 hours over 5 days Monday to Friday between 8.30am and 6pm. Saturdays 1 in 4 - day off mid week Training will be completed onsite, side by side Hybrid working once training has been successfully completed The Day to Day No two days are the same at Kwik Fit - Achieving key maximum performance results measured on telephone statistics, speed and accuracy. Maintain high levels of customer awareness and flexibility. Report areas of improvement or concern to line manager. Work as a conscientious team member Promote a professional image of Kwik-Fit & Kwik Fit fleet operations at all times Adhere to brand and part fitment within defined parameters. Who we're looking for Our friendly service and top-level mechanical expertise is a winning combination that makes us heroes in the community. Striking that balance as a Contact Centre Agent requires a special skill set including: Proven track record of good customer relations, call centre experience and or Fast fit industry/fleet experience an added advantage. Computer literate. Basic keyboard skills. Good telephone manner. Commercial acumen. Problem-solving and analysis. Written and verbal communication. Excellent Customer Service skills. Ability to handle complex queries and challenging customer scenarios. An ability to learn new systems and processes. Excellent communication and relationship skills. The Perks 34 days pro rata annual leave including bank holidays Exclusive discounts at major retailers, restaurants, holidays and much more Generous staff discounts for you and your family Award-winning training and development, with fantastic career prospects Wide range of wellbeing support for you and your family About us Everyone knows Kwik Fit for our tyres, but these days we do a whole lot more. Servicing, fleet services, fast-fit whatever comes our way, our teams have what it takes to get the job done properly. And whilst half of our MOT and service appointments are booked in advance, either online or over the phone, we are still ready to save the day for customers who need us at the drop of a hat. You could say weve learnt to expect the unexpected!Thats what its all about for us being there for customers in their hour of need and delivering friendly service of the highest quality when they need it most. Its what makes our centres a valued part of their local communities.And were just as dedicated to our staff. With Kwik Fit youll be given every opportunity to develop your skills using state-of-the-art equipment and working with some of the biggest brands out there.Sounds good, doesnt it? Thats why we say, you cant get better. TPBN1_UKTJ

Real Time Analyst (RTA) - Contact Centre Located in Rochdale | Full-Time | Temp to Perm | 100% Office-Based Offering £28,000-£33,000 per annum | based on Experience - weekly pay, every Friday Start Date: August 2026 | ASAP We are currently recruiting for a Real Time Analyst (RTA) to join a busy and fast-paced Patient Engagement Centre based in Rochdale. This is a key operational role responsible for monitoring and managing intraday performance across a blended environment, including inbound, outbound, and multi-channel patient engagement activity. The Role As a Real Time Analyst, you will play a critical part in ensuring operational performance, service levels, and patient experience targets are consistently achieved. You will work closely with operational teams to make real-time decisions and adjustments that optimise resource allocation, workflow management, and campaign performance. Key responsibilities include: Monitoring intraday performance across inbound, outbound, and digital channels Building and scheduling SMS/text message campaigns Managing outbound dialler activity and adapting contact strategies in real time Making operational adjustments including: Schedule changes Queue prioritisation Call routing Agent allocation Supporting productivity and service level achievement across all channels Optimising staffing levels to meet fluctuating demand Identifying operational risks and implementing corrective actions Communicating performance updates and potential impacts to stakeholders About You We are looking for someone who thrives in a fast-moving environment and can confidently manage multiple priorities while making data-driven decisions in real time. You will ideally have: Previous experience in a Real Time Analyst, Workforce Management, or Contact Centre Planning role Strong analytical and problem-solving skills Experience working within a contact centre or patient engagement environment Excellent communication and stakeholder management skills Confidence using workforce management and dialler systems What's on Offer Temp to perm opportunity 37.5 hours per week Rotating shifts between 8am - 8pm, Monday to Friday Salary equivalent of £28,000 - £33,000 Fully office-based role in Rochdale If you are highly organised, proactive, and passionate about delivering operational excellence and a high-quality patient experience, we'd love to hear from you. JDRCC We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected. JDR Recruitment Ltd is acting as an Employment Business in relation to this vacancy. TPBN1_UKTJ

Location: Chester Salary: £25,000 basic, plus £2000 annual bonus (paid quarterly) Hours: Monday to Friday - 37.5 hours per week About Us: Money Expert is an independent financial comparison company based in Chester, and we're continuing to grow. We're looking for a proactive and detail-oriented Call Monitoring Analyst to join our Contact Centre team, supporting our Sales department and reporting in to our Account Manager. This is an exciting opportunity for someone who is passionate about quality, coaching and continuous improvement. You'll play a key role in helping our advisors deliver exceptional customer experiences by monitoring interactions, identifying trends and working closely with Team Managers to improve performance across the business. What We Offer A Call Monitoring Analyst : Competitive salary with quarterly bonus paid monthly Team outings, regular competitions and spot prizes Referral bonuses 28 days of holiday (including bank holidays) with an additional day accrued for every year of service Career progression opportunities Continuous support and training Company pension plan Wellness & Wellbeing programme Christmas and New Year shutdown Additional personalised benefits On-site parking Key Responsibilities of a Call Monitoring Analyst : Monitor and evaluate agent interactions across Sales teams. Assess calls against quality, compliance and customer experience standards. Deliver clear, constructive feedback to support colleague development and improve performance. Work closely with Team Managers to identify coaching opportunities and drive continuous improvement. Identify trends, recurring themes and training needs through quality monitoring. Produce quality reports and share insights with operational stakeholders. Participate in calibration sessions to ensure quality standards remain consistent across the business. Recognise and promote examples of best practice to improve overall team performance. Ensure regulatory requirements, company processes and quality standards are consistently followed. Support continuous improvement initiatives that enhance both customer experience and operational performance. Skills & Experience Required For A Call Monitoring Analyst : Previous experience in a Quality Assurance, Quality Analyst, Team Coach or Contact Centre role is desirable. Experience within a sales and/or customer service environment. Excellent listening and analytical skills with strong attention to detail. Ability to deliver constructive feedback in a supportive and professional manner. Strong communication skills, both written and verbal. Comfortable building relationships with Team Managers, Coaches and operational stakeholders. Able to identify trends and use data to make recommendations for improvement. Highly organised with the ability to manage multiple priorities. Confident using Microsoft Office, particularly Excel. Passionate about improving quality, developing people and delivering outstanding customer experiences. Understanding of FCA regulated environments would be advantageous but is not essential. Equal Opportunities: At Money Expert, we are committed to providing equal opportunities for all. We welcome applications from candidates of all backgrounds and ensure a fair and inclusive hiring process. We evaluate candidates based on their skills and potential, regardless of gender, ethnicity, sexual orientation, or disability status. Ready to Join Us? If you're passionate about quality, coaching and helping people reach their full potential, we'd love to hear from you. Click "Apply" and become part of our dynamic team. TPBN1_UKTJ

Overview We are seeking a motivated and customer‑focused Sales & Customer Service Agent to join a busy contact centre team supporting European holiday bookings. You will handle inbound enquiries, understand customer needs, recommend suitable travel options and confidently convert calls into confirmed bookings. This is a sales‑driven position, ideal for someone who thrives in a fast‑paced, target‑led environment. Fluency in Dutch and English is essential. Location: Hybrid Once Fully Trained - Canary Wharf, London Salary: £12.79 per hour + uncapped commission (OTE £3,000 annually) Hours: Full time: 37.50 per week, Between the hours of 8am - 8pm Monday - Friday, 8-4PM Saturday and 9-4PM Sunday. Shifts will include 1 weekend day every other week with a weekday given in lieu. Training: Fully office‑based Key Responsibilities Convert inbound calls into confirmed holiday bookings Conduct needs‑based conversations to recommend tailored travel packages Maximise revenue through upselling and cross‑selling Manage booking amendments, cancellations and confirmations Follow up on leads and support outbound activity during peak periods Maintain accurate customer records and follow internal procedures What You'll Bring Fluent Dutch and English Proven success in a sales‑driven or customer‑facing environment Strong commercial awareness and confidence in closing deals Excellent communication and rapport‑building skills Resilience, professionalism and a results‑driven mindset Ability to multitask across calls, systems and admin Experience in travel, tourism or hospitality is an advantage Understanding of call centre KPIs and performance culture What's on Offer Life insurance scheme Perkbox membership Eye test vouchers Excellent training and induction programme Modern, recently built premises with staff facilities Corporate discounts (gym, restaurants, bars, hairdressing and more) Smart‑casual dress code Charity and fundraising events Incentives, prizes and performance rewards NVQ qualifications & apprenticeship opportunities Recommend‑a‑friend bonus scheme To apply for this position, please submit an up‑to‑date CV, or contact Nikola or Anita on (phone number removed) for further details

Overview We are seeking a motivated and customer‑focused Sales & Customer Service Agent to join a busy contact centre team supporting European holiday bookings. You will handle inbound enquiries, understand customer needs, recommend suitable travel options and confidently convert calls into confirmed bookings. This is a sales‑driven position, ideal for someone who thrives in a fast‑paced, target‑led environment. Fluency in Dutch and English is essential. Location: Hybrid Once Fully Trained - Canary Wharf, London Salary: £12.79 per hour + uncapped commission (OTE £3,000 annually) Hours: Full time: 37.50 per week, Between the hours of 8am - 8pm Monday - Friday, 8-4PM Saturday and 9-4PM Sunday. Shifts will include 1 weekend day every other week with a weekday given in lieu. Training: Fully office‑based Key Responsibilities Convert inbound calls into confirmed holiday bookings Conduct needs‑based conversations to recommend tailored travel packages Maximise revenue through upselling and cross‑selling Manage booking amendments, cancellations and confirmations Follow up on leads and support outbound activity during peak periods Maintain accurate customer records and follow internal procedures What You'll Bring Fluent Dutch and English Proven success in a sales‑driven or customer‑facing environment Strong commercial awareness and confidence in closing deals Excellent communication and rapport‑building skills Resilience, professionalism and a results‑driven mindset Ability to multitask across calls, systems and admin Experience in travel, tourism or hospitality is an advantage Understanding of call centre KPIs and performance culture What's on Offer Life insurance scheme Perkbox membership Eye test vouchers Excellent training and induction programme Modern, recently built premises with staff facilities Corporate discounts (gym, restaurants, bars, hairdressing and more) Smart‑casual dress code Charity and fundraising events Incentives, prizes and performance rewards NVQ qualifications & apprenticeship opportunities Recommend‑a‑friend bonus scheme To apply for this position, please submit an up‑to‑date CV, or contact Nikola or Anita on (phone number removed) for further details

Role: Call Centre Agent Location: Hertford Salary: £25,000 per annum Hours: 09:00 to 17:00 Monday to Friday About the Role We are currently recruiting for a Call Centre Agent to join a busy and growing contact centre team based in Hertford. This is a full time office based role focused on recovering unpaid service charges and ground rent arrears while delivering a high standard of customer service. You will be working within agreed service level agreements, ensuring cases are handled efficiently and clients are kept informed throughout the process. This role would also suit candidates searching for positions such as Contact Centre Advisor, Customer Service Advisor, Collections Agent, Call Handler or Client Support Administrator. What You’ll Do • Manage inbound and outbound calls in a professional and timely manner • Recover outstanding payments accurately and within set timeframes • Provide clear and efficient updates to clients on case progress • Handle customer queries via phone and email • Process card and cheque payments securely • Follow established processes and guidelines to achieve successful outcomes • Work towards individual and team targets on a daily basis • Prepare and issue Section 121 notices where required • Maintain accurate records and report updates to management What We’re Looking For • Previous experience in a call centre, customer service or collections role • Excellent communication skills and a confident telephone manner • Strong organisational skills with the ability to manage workload effectively • High attention to detail and accuracy • Comfortable using internal systems and databases • Ability to work both independently and as part of a team • Target driven with a proactive approach to tasks Who Might Suit This Role This role would suit individuals with experience as a Customer Service Advisor, Call Centre Agent, Collections Advisor, Account Handler or Client Support Assistant. Experience within financial services, property management, housing or office based customer support roles would be particularly relevant. Why Join • Competitive salary of £25,000 per annum • Salary review every 6 months • 25 days annual leave plus bank holidays • Stable Monday to Friday working hours • Supportive team environment with clear processes in place • Opportunity to develop within a structured contact centre setting If you are a motivated and detail focused individual looking for a new opportunity in a contact centre environment, we would be keen to hear from you

Pertemps Daventry are currently recruiting for a friendly, reliable and professional Part-Time Call Centre Agent to join one of our established clients based in Daventry. Key Responsibilities * Answer incoming customer calls in a professional and friendly manner. Make outbound cold calls where re

Simpler Law is one of the countrys award-winning leading estate planning specialists, with the aim of ensuring that everyone has affordable end of life planning in place.Currently over 60% of the UK population does not have a Will and for those that do, a number of them are invalid or out of date.Wi

Sales Advisor role at EE in Doncaster, assisting existing customers with phone and broadband deals and tech products.Requires good listening and communication skills.

We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio-economically disadvantaged backgrounds.

Peel Primary School currently has a role of 342 pupils and in addition has 71 pupils enrolled at our Eliburn Nursery class based in the former Livingston Family Centre building. We welcome applications from all backgrounds and particularly from groups currently under-represented, including people wi

Sales Advisor role at EE in Doncaster, assisting existing customers with phone and broadband deals and tech products.Requires good listening and communication skills.

We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio-economically disadvantaged backgrounds.

Deliver person centred care that promotes dignity and independence.

If you require further information about this vacancy, please call 01620 827868, or email us on. Please note: We do not accept CV's (either electronically or by mail).

We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio-economically disadvantaged backgrounds.

However, we will at times also call you or send you a text message. Promote dignity, choice and person centred support.

We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio-economically disadvantaged backgrounds.

Waking Night Support Worker - Ealing, London.We're looking for a kind, compassionate and resilient Waking Night Support Workers to join our Mental Health Social Care Service in Ealing.Want to feel like you have an exciting future? You'll feel at home here.Making you feel at home here means helping y

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Located in a leafy suburb of London and with easy connections to Twickenham Stadium and the city centre, The Orange Tree is an ideal choice.

Sports Receptionist - Lanzarote, Canary Islands (Spain).Come work at the world's biggest sports resort .Club La Santa is the world’s biggest sports resort – and we continue to set the standard for active and fun holidays.At Club La Santa, guests can enjoy more than 80 different sports on state

Where those who love pizza can be their true self.Plus tips - You'll receive tips/Tronc* .Wellbeing Support for you and your family .Referral Bonus of €450 for referring pizza chefs and €1150 for referring managers .Learning and Development Opportunities to invest in you .You’ll be the

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Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.

Warehouse Operative Nightshift.MondayThursday 4:00pm1:30am Friday 2:00pm7:30pm.Permanent Monday to Friday No regular weekends.Join a Market-Leading Distribution Business.Our client is one of the UKs leading distributors of thermoplastic sheet, rod and tubing, supplying customers throughout the fabri

Competitive Salary / Daily Rate.Do you have the skills, patience, and resilience to support young people in overcoming barriers to learning?.We are looking for dedicated Behaviour Mentors to work within a supportive secondary school in Haringey, helping students develop positive attitudes towards ed

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Join Nurseplus as a Support Worker – Make a Difference Every Day.At Nurseplus, every shift you work is an opportunity to make a real difference in the lives of those in need.As a temporary Support Worker, you'll be providing high-quality care across a range of settings, from elderly care to indivi

Muve Healthcare is hiring Bank Support Workers for flexible shifts supporting individuals with complex needs and challenging behaviour.PMVA is preferred, but candidates with previous restraint experience will be considered.Competitive pay, weekly pay and regular shift opportunities available.

School Administrator - Southwark.Remedy is working in partnership with a welcoming and well-established Primary.Long term, full-time position starting ASAP.This is an excellent opportunity for a dedicated.Managing attendance, admissions, and pupil records using SIMS, Arbor, or other school managemen

Be the first person everyone meets in this front-of-house role, when you join Signature Senior Lifestyle as a BANK Receptionist at our luxury care and nursing home in Kingston Upon Thames.Shift times: 08:00-14:00, 14:00-20:00.Up to 30 days annual leave, plus 8 bank holidays, depending on length of s