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  • Front Of House Assistant
    Front Of House Assistant
    5 days ago
    Full-time
    Liverpool

    FRONT OF HOUSE ASSISTANT – Cove by Locke Liverpool We are looking for a friendly, professional, and service-oriented Front of House Assistant to join our on-property hotel team. This role is the first point of contact for guests and plays a key part in delivering a welcoming and efficient guest experience throughout their stay. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey, step on stage and play your part. THE WORK IN YOUR HANDS Reception & Guest Experience Welcome guests with warmth, authenticity, and a personalised approach. Complete check-in and check-out efficiently using the hotel’s PMS. Assist with reservations, room allocation, and guest requests. Provide local knowledge, recommendations, and curated lifestyle tips. Handle billing, payments, and procedures accurately. Resolve guest concerns quickly and effectively, escalating when needed. Support lobby hosting duties: welcoming, socialising, and maintaining presentation. Food & Beverage Service (where applicable) Deliver high-quality service across breakfast, bar, restaurant, coffee bar, and grab & go. Prepare and serve coffees, drinks, and light food to brand standards. Host in F&B spaces: welcoming guests, explaining menus, ensuring great experiences. Maintain cleanliness, setup, and replenishment of F&B areas. Assist with orders, inventory checks, and receiving deliveries. Follow food safety, allergens, and hygiene procedures. General Operations & Team Support Work flexibly across multiple areas depending on business needs. Support events, activations, and lifestyle programming. Ensure public areas remain clean, inviting, and on-brand. Maintain a positive, supportive, and inclusive team environment. Follow all hotel policies, safety procedures, and brand standards. THE FIRE YOU CARRY Passion for hospitality and delivering memorable guest experiences. Positive, energetic, and adaptable personality. Strong communication skills and confidence in guest interaction. Ability to multi-task and remain calm under pressure. Willingness to learn across multiple operational areas. YOUR PROVEN TRACK Previous hotel reception experience Experience in food and beverage services Experience using PMS and POS systems WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

    No experience
    Easy apply
  • Residential Support Worker
    Residential Support Worker
    13 days ago
    £30000–£34000 yearly
    Full-time
    Birkenhead

    Residential support worker. who we are looking for: We’re looking for someone who’s got the right attitude and is looking for a career that really makes a difference. The impact you’ll have on the young people you work with will be life-changing so making sure you feel well taken care of and confident about your future here is really important to us. We will provide training and development opportunities that allow you to flourish in your role. what you will need to have: All we require is that you have held a full UK driving licence for at least 12 months and you’re keen to complete a Level 4 Diploma for Residential Childcare (England) within two years (if you don’t have it or its equivalent already). The job its self: 1. PRIMARY, 2. To play a role in the establishment, maintenance and development of the environment and climate of the Home, thus providing young people with a calm and relaxed group living experience conducive to emotional security and personal happiness and growth., 3. To become fully conversant with the Groups philosophy and policies., 4. To be actively involved in planning and participating in the homes recreational and social programme and engage individuals and groups in constructive, enterprising, and socially extending range of leisure pursuits., 5. To respect and maintain the confidential nature of the work., 6. YOUNG PEOPLE, 7. To establish good relationships with young people based on confidence, trust, understanding and mutual respect, setting a good example to all staff., 8. To encourage young people to maintain socially acceptable standards of behaviour., 9. To provide all young people with guidance., 10. To take a share of responsibility for the safe supervision of young people by exercising adequate control., 11. To be responsible as Key worker for young people undertaking casework, report writing and initiating and implementing individual care plans. Safe Base Care is committed to the safeguarding and promotion of the welfare of all children and young people in our care. All staff have a key role and responsibility in this area., 12. STAFF GROUP, 13. To attend and participate in staff meetings as appropriate., 14. To participate in appropriate training., 15. To be involved in the induction and initial support of new staff., 16. ASSESSMENT, RECORDING AND REPORTING, 17. To make full use of the homes mechanisms to record young people's progress and development., 18. To contribute towards social and emotional reports as required., 19. To attend and contribute to the Annual Multi-disciplinary Review, care planning or other meetings as required., 20. RESOURCES, 21. To make effective and efficient use of the resources available within the Home and to be aware of resources provided by the home and those within the community., 22. To maintain the orderliness of the young people’s living areas and social areas and clean such areas in emergencies., 23. MANAGEMENT, ORGANISATION AND ADMINISTRATION, 24. To monitor objectively the quality of relationships between young people, between staff and young people and between staff with the constant aim of improvement., 25. To ensure that full and complete casework records of young people progress are maintained in respect of young people for whom you are Key Worker., 26. GENERAL DUTIES, 27. To perform any other reasonable task that the Registered Manager or his/her appointed deputy may ask from time to time. To act as driver and/or escort transporting young people to and from school, on shopping trips and activities., 28. To perform sleeping-in duties as required. SAFEGUARDING This post is subject to an Enhanced Disclosure check. Safe Base Care ltd is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. As part of the selection process we will undertake checks to ensure that you do not pose of risk of harm to children and young people. The post-holder will be expected to contribute to safeguarding children and young people and promoting their welfare of children in accordance with the agreed Child Protection Policy for the setting. Any issues or concerns are reported to their Designated Safeguarding Lead or any Deputy Safeguarding Lead. In the Children’s home, where the Designated Safeguarding Lead or the deputy Designated Safeguarding Lead is not available, and then it would be reported to the senior on duty.

    Immediate start!
    Easy apply
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