Are you a business? Hire client success candidates in Ilford
We are provider of manned guarding security services in London, is seeking a skilled and experienced Customer Service Manager/Supervisor to join our team. The successful candidate will be responsible for overseeing the customer service operations, ensuring exceptional service delivery, and maintaining high client satisfaction levels. Responsibilities: 1. Supervise and lead the customer service team, including hiring, training, and performance management. 2. Develop and implement customer service policies and procedures to enhance efficiency and effectiveness. 3. Monitor customer interactions to ensure quality service delivery and provide coaching and feedback to team members as necessary. 4. Handle escalated customer complaints and resolve issues promptly and effectively. 5. Collaborate with other departments, such as operations and sales, to ensure seamless communication and alignment on customer service strategies. 6. Ensure compliance with company standards, regulations, and industry best practices related to customer service. 7. Develop and maintain strong relationships with key clients, serving as the primary point of contact for customer service-related inquiries and concerns. 8. Prepare regular reports and presentations on customer service performance and initiatives for management review. Qualifications: 1. Bachelor's degree in business administration, management, or a related field preferred. 2. Proven experience in a customer service management or supervisory role, preferably within the security industry. 3. Strong leadership and team management skills, with the ability to motivate and inspire team members to achieve goals. 4. Excellent communication and interpersonal skills, with the ability to interact effectively with clients, team members, and other stakeholders. 5. Problem-solving and decision-making abilities, with a focus on delivering solutions and driving continuous improvement. 6. Proficiency in Microsoft Office Suite and customer relationship management (CRM) software. 7. Knowledge of security industry regulations and standards preferred. 8. Flexibility to work occasional evenings or weekends as needed. Join our dynamic team and contribute to our mission of providing exceptional manned guarding security services in London. If you are a customer service professional with a passion for excellence, we want to hear from you. Apply now with your resume and cover letter detailing your relevant experience and qualifications.
Technical Client Success Manager £55,000 - £60,000 per annum Hybrid/London Role Overview: Seeking a dynamic and technically skilled Client Success Manager. This role is pivotal in ensuring the ...
As the Client Success Executive for the Sale division at translate plus - a Publicis Groupe, this position requires a pure Account Management of current clients and sales experience to be able to ...
Client Success Manager - German Speaking Up to £75,000,000 + 50% OTE Location - Central London and 4 days per week in the office. Our client are an innovative audio and gaming AdTech business that ...
Employers want to know
Do you have work experience?
About The Role As an Associate Business Analyst at Equus Software, you will be part of the Global Client Success team. The focus of the role is to provide innovative solutions and solve problems to ...
Success in this role is: * Fostering strong client relationships with senior client executives (i.e. CFOs, COOs) * Coordinating with internal teams to ensure successful implementation of the platform
As a Danish Client Service Investment Associate, you will be a part of an energetic environment ... Success at Fisher Investments is motivated by results, a collaborative mindset and a commitment to ...
Foster a success-oriented, accountable environment within the company. * Personally get involved and lead major pitches and projects to ensure full client satisfaction. * Overseeing recruitment and ...
This will primarily include: · Contributing to and eventually leading client success and retention initiatives. · Contributing to sales and business development, supporting colleagues where ...
Exciting opportunity for an experienced Client Success leader to join a true pioneer in the video advertising space. The Company: * Market-leading video advertising platform * Rapidly expanding ...
Actioning updates of managed listings sent by client success teams to optimise profitability * Implementing seasonal, event based and adhoc tariff changes for B2B clients to ensure correct pricing ...
A solid background in Client Success or within Account Management * Graduate calibre candidate, with excellent communication and organisation and excellent personal business presentation * Strong ...
Client Success Manager Who we are: Our passion is to help build stronger leaders, thriving teams and ultimately better business. To do this, we bring together world class coaches with a high impact ...
Success in managing client relationships and achieving results for high-growth businesses. * Grasp of digital marketing principles and practices, including SEO, SEM, influencer marketing, PR, and ...
Client Success : Collaborate closely with the client success and customer support teams to ensure exceptional service delivery and maximize client satisfaction and retention. * Sales Operations
Are you an experienced Medcomms Senior Account Director, ready to take on a pivotal role in driving client success and agency growth? We have a fantastic opportunity for a Senior Account Director to ...
They rank as one of the top PR agencies amongst technology journalists and are known for their creative and energetic team who drive client success through cutting-edge PR and marketing tools. The ...
Fostering long-term client success: Cultivate strong partnerships beyond initial deals, actively collaborating with delivery teams to identify new growth opportunities and consistently exceed ...
Lead client engagements and ensure they are run to a high professional standard, meet agreed client success criteria, are performed efficiently and are profitable. * Develop strong relationships with ...
Working with our Client Success Managers to support them with the technical requirements when implementing change projects for our clients. * Data Analysis to identify user trends and insights for ...
With your proven problem-solving skills, you'll contribute significantly to our client's success. We offer competitive compensation and benefits, aligning with the responsibilities of this integral ...
Collaborative mindset with the ability to work cross-functionally with internal teams to ensure client success. Benefits: * Competitive salary with commission structure. * Comprehensive benefits ...
Client Success: Build strong relationships and help businesses achieve their goals through powerful data solutions. * Own Your Pipeline, Own Your Growth: Take charge of generating leads, nurturing ...
Chef & Cook
Waiters
Bar Staff
Retail
Kitchen Porter
Barista
Fast Food
Accounting & Finance
Animal Care
Art, Media, Design
Child Care
Cleaning
Construction & Trades
Customer Service
Driver & Delivery
Education
Engineering
Entertainment
Events & Promotion
Fashion
Healthcare
Host & Hostess
Information Technology
Legal
Management
Manufacturing
Office & Admin
Online Jobs
Sales & Marketing
Salon & Beauty
Science
Security
Sports & Wellness
Warehouse
Writing & Editing
Other
