Account Manager - Customer Service
5 days ago
Barking
Company Description Established in 1994, Online Lubricants is a leading supplier of fuels and lubricants in the UK, with four depots in London, Essex, Northamptonshire, and Norfolk. We specialize in offering exceptional express delivery services, a wide product range, and outstanding customer support. Known for our 24-hour emergency deliveries and expert technical support, our mission is to keep businesses running smoothly. As authorized distributors of Petro-Canada Lubricants, Total Energies, and Q8Oils, we are committed to providing high-quality products and reliable services to all our clients. Account Manager – Customer Service Full time: Monday to Friday Salary: £25,000 - £28,000 + Commission Location: Barking IG11 (Office Based) Why join Online Lubricants? • Join a fast-growing business offering clear pathways for career progression, • Be part of a forward-thinking, innovative company that welcomes and values new ideas, • Benefit from ongoing investment in training and professional development, • Work within a culture that values high performance and balance, • Enjoy regular team and company events that celebrate success and connection Responsibilities: Managing a portfolio of existing customers building and nurturing relationships focusing on satisfaction, retention, and account growth. • Sales order processing – from inbound and outbound phone calls, emails and our website., • Proactively communicating – outbound calls and emails, • Understanding a customer requirements and providing solutions, • Identifying order gaps and managing customer spend, • Maintaining accurate customer records, • Liaising with other departments to resolve issues, • Operations – Delivery or product queries, • Accounts – Credit or payment queries, • Identifying upsell and cross selling opportunities Experience required/qualifications: • 12+ months experience in a similar role – desirable, • Account Management experience - desirable, • Excellent communication skills – both verbal and written, • Excellent IT skills, • Experience in negotiating with customers – Desirable, • Good team player, • Be flexible and work around our customers, • Willingness to learn technical information based around our business, • Full Training provided, • Above all, excellent attitude and willingness to learn are essential What we provide: • Phone/phone allowance for drivers/management, • Workwear, • 21 days holiday plus bank holidays, • Increase in holiday with service, • Clothing allowance for operations staff, • Ad-hoc bonuses, • Free tea/coffee/kitchen provisions, • Benenden Healthcare & Cashplan, • Company events, • Customer incentive scheme, • Referral scheme, • Oil and other products for personal car No recruitment agencies please Keywords: Account Manager, Account Executive, Customer Service, Sales, Sales Executive, Telesales
