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Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Process Manager - Financial Support About the role Process Managers thrive in understanding how things work, and constantly challenging how we can improve them. This means mapping out business processes, understanding and mitigating business risks, ensuring we have the right controls in place – and then making them better. As a Process Manager, you will work with extended teams across the department, and the wider UK business, to manage and improve some key business processes. What you’ll be doing Process Managers have the opportunity to: * Participate in Capital One’s process transformation by defining and implementing process improvement agendas, driving efficiencies to create better experiences for our customers * Use a variety of techniques and tools to define, manage and improve processes, like Visual Management, Business Process Management, Lean, and Six Sigma * Apply different methods for process improvement such as variation reduction, waste elimination, or risk mitigation technique * Identify and manage risks to the process, building effective preventative and detective controls, partnering with our risk management and data analysis teams to develop the right level of oversight and monitoring * Apply management skills such as communications and change leadership to help drive key priorities like technology changes, and continuous improvement Working within a business built on rigorous data, insight and effective risk management, your responsibilities will include: * Identifying operational breakdowns and inefficiencies through KPIs to drive action to streamline and simplify existing processes * Analysing and improving existing processes to ensure consistently great customer outcomes * Ensuring that processes are compliant with enterprise standards and regulations * Partnering with technology, multiple stakeholders, including intent owners and delivery teams, and vendors to ensure change is delivered smoothly * Managing risks and events ensuring any impacts are remediated and issues are fixed forward in a timely manner * Identifying any impacts to the risk environment including impacts to existing risks, as well as identifying new potential risks. Working with the Analysts to create new controls where needed * Reviewing your process end to end, through the eye of the business, customers and other key stakeholders to identify and deliver opportunities to positively impact performance and assist the organisation to meet its business objectives and goals What we’re looking for * A keen attention to detail, to be able to understand key operational processes, systems and technology * An understanding of Collections processes are preferred * Experience of decision making and problem solving and ability to combine business experience and insights from a range of sources to make effective recommendations. * Ability to work in a matrix environment with multiple stakeholders to drive business decisions around an appropriate approach to process management, and ensuring execution is in line with the process definition. * Strong business judgement, leadership and integrity: able to bring a healthy, balanced approach to business with a strong customer focus Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

We have a great opportunity for a Product & Performance manager to play a key role in supporting the commercial performance of our portfolio of brands by using sales analysis, effective forecasting, and innovative range building. You will work closely with various teams, including Design, Marketing, Finance, and Sales, to ensure the successful management of our product portfolio. This is a hybrid role which could be based at our London or Loughborough office. About Us Sanderson Design Group is an international luxury interior furnishings company, home to iconic British design brands including Sanderson, Morris & Co., Zoffany, Harlequin, Clarke & Clarke, and Scion. With over 160 years of heritage, we are proud to bring the beautiful into people’s homes and lives. Responsibilities • Produce analysis, lessons learnt & market research presentations for stage gate sign offs and brand performance reviews with Directors supporting business decisions and brand strategy., • Set up and manage all range plans with assistance from the Product & Performance Lead., • Review and identify brand product sales and profit trends, best & worst sellers and collection & design performance., • Work closely with Design team on managing critical paths and handing over new collections to the trading team in a timely manner and complete., • Assist the Product & Performance Lead in the creation of seasonal budgets and review targets for SKU count, product mix, sales & intake margin. Contributing to Return-on-investment plans., • Focus on growing sales per SKU & ensuring this is in line with business expectation. Ensuring all new product & collections are within the product plan., • Provide analysis to enable pricing architecture to be developed and maintained. Wider market insight into the competitors pricing, positioning, design & trend. Using key basket products as a benchmark., • Forecasting product level sales and initial buys per collection. Key go to for design & marketing for line level performance and development., • Develop detailed range plans with appropriate product phasing to ensure availability is maximised and to minimise terminal stock., • Work closely with the Design & Marketing team to derive accurate initial order quantities, key sales drivers and colourways per SKU., • Ensure line detail accurately captured on ROIs for future new collection financial sales reporting., • Supporting our Digital Trading team on product insights/performance for our D2C websites., • Support in Product Development, creating and managing design briefs, target costs., • Focus on intake margin optimisation for new product., • Updating KPI dashboard and Qlicksense app with relevant new collection information distributed to the business. Process Management • Ensure that all processes are executed in an efficient and speedy manner., • Implement the most efficient work practices, aiming for zero errors, nil waste, no double handling, through regularly reviewing current process and scenarios, highlighting any areas of concern, suggesting improvements where necessary., • Reduce level of manual intervention by leveraging existing applications to automate routine activities., • Constantly aiming for the highest standards of quality and efficiency through a thorough understanding of the industry, latest technical requirements and process review., • Ensure all data is maintained and accurate in the systems utilised by the company., • Assess performance constantly identifying and sharing success factors, identifying bottlenecks, execute root cause analysis, propose improvements. Measures of success • Achieve total sales, sales per SKU, profit, and intake margin targets., • Supporting planning brand collections, providing strategy proposals where appropriate., • Delivering collection analysis with recommendations and sharing this knowledge with the wider team., • Building an understanding of the overall business, our end consumers and departmental performance down to line detail and Experience & Skills • Experience working within a merchandising team within the retail industry., • Strong numerical, analytical and interpretive skills., • Advanced working knowledge of MS Excel including complex formulas., • A logical and analytical approach to work with a strong attention to detail, • The ability to relate to the product and understand the Sanderson Design Group and End Consumers., • Strong organisational skills and an ability to think strategically., • Excellent written and spoken communication skills., • Strong stakeholder management skills across a matrix team, • Customer centric mindset and understanding of the customer journey, • Continuous improvement mindset - open to new ways of working and adopting best practice to drive results, • Commercial awareness of how our business operates and an understanding of our peers, commercial drivers and financial variables related to the role.

The Living Collections Manager is responsible for providing strategic leadership and operational oversight of Birdworld’s living collections, ensuring the highest standards of animal welfare, regulatory compliance, team development, and zoo operations. The Living Collections Manager acts as the se

UniHomes is seeking an experienced Billing & Collections Manager for a 6-month fixed term role based in Sheffield. This position focuses on overseeing a high-volume B2C billing operation and managing collections effectively.

The Film Collections and Acquisitions Manager (FCAM) is responsible for the day-to-day stewardship of the IFI Irish Film Archive’s physical film and tape collections. Home Film Collections and Acquisitions Manager. Film Collections and Acquisitions Manager.

We’re looking for an ambitious Senior Strategy Manager to join Raylo and take a leading role in shaping our collections and recoveries strategy. Using technical skills (SQL, Python) to dive into our collections and recovery strategies, leveraging internal and external datasets to deliver actionabl

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Our client is an award winning and rapidly growing business looking for a Collections Manager to cover an 18 month Fixed Term Contract. Manage the Collections Team day to day. Assisting with high end cases and litigation Recovery cases alongside Head of Collections.

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Are you ready to transform rich heritage into meaningful digital experiences? Join Manx National Heritage as a Collections Information Manager to lead on enhancing and managing our collections data systems. Lead on enhancing and managing our collections data systems. Enjoy occasional remote working

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Billing Manager, Accounts Receivable Manager, Credit Control Manager, Revenue & Collections Manager). We are looking for an experienced Billing & Collections Manager to join UniHomes on a 6 month fixed term basis. This is a deliberately time limited appointment while we review the future operating m

A public heritage organization is seeking a Collections Information Manager to enhance and manage collections data systems.

As the Collections Manager, you will be responsible for the overall strategic direction and performance of the Collections function. You will manage a key delinquency collections team while also driving crucial project management initiatives related to all collections products. Serving as the formal

Raylo’s global collections and recoveries strategy across products, verticals and markets.

We are currently recruiting for an experienced Shift Manager, to help strengthen our depot operations team. Oversee the accurate processing of any Collections and Returns to the Depot.

An independent finance provider in Northampton is looking for an experienced Credit Control Manager to oversee early arrears management and loan recoveries.

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Credit / Collections Manager in large organizations. Unsolicited CVs sent directly to managers or HR will not incur any fees. Credit & Collections management).

Senior Analytics Manager - Collections & Recoveries. In this position, you will have end-to-end ownership of Klarna Financial Services UK’s collections, recoveries, arrears, and forbearance activities, accountable for strategy, controls, and the delivery of fair consumer outcomes. You will define,

In this position, you will have end-to-end ownership of Klarna Financial Services UK’s collections, recoveries, arrears, and forbearance activities, accountable for strategy, controls, and the delivery of fair consumer outcomes. You will define, own, and execute UK early and late collections strat

Our client is an award winning and rapidly growing business looking for a Collections Manager to cover an 18 month Fixed Term Contract. Provide reporting to Head of Collections. Manage the Collections Team day to day.

DPD UK in London is hiring a Shift Manager to enhance depot operations.

We’re now seeking a dynamic Collections Manager with a background in Financial Services to join our Operations team at an exciting phase of growth. Contribute to strategy planning sessions as well as analyse key data indicators to define & develop the collections strategy.

As Product Manager in Returns, you will own key products within the Collections & Returns portfolio, shaping the strategy, roadmap and day‑to‑day delivery of the capabilities that improve customer outcomes while simplifying life for store colleagues. Be part of our Collections and Returns vision

A financial technology company in London is seeking a Collections Manager. This role involves leading multiple teams, managing risk registers, and driving project management initiatives across collections.

Sainsbury's is looking for a Product Manager in Returns to own the strategy and roadmap for key returns journeys.

An award-winning fintech business is seeking a Customer Account Manager to enhance their customer service team in Southampton.

Unity is advertising this opportunity on behalf of our client.All applications will be directed to our client.Are you an experienced cleaner looking for flexible work that fits around your life?.Whether you’re looking to fill gaps between other jobs or build a full-time income on your terms, this

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Due to our continued growth, we now have an exciting opportunity for a part-time Cleaner to join our business working in a retail environment in.Experience is preferred but not essential as we will invest in your training and development, while giving access to education opportunities for your futur

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Unity is advertising this opportunity on behalf of our client.All applications will be directed to our client.Are you an experienced cleaner looking for flexible work that fits around your life?.Whether you’re looking to fill gaps between other jobs or build a full-time income on your terms, this

Approval in such circumstances will be made by the HR &OD Manager.

If you would like clarification on any information contained within the vacancy advert and/or the job description you will require to speak with the recruiting manager, who is. Please note that you cannot apply for this vacancy by contacting the recruiting manager, applications must be made by click

You will provide a cleaning service within Renfrewshire House.The main duties of these posts will include general cleaning duties and any other duties which come under the remit of the posts.The successful applicant should have previous cleaning experience in a similar environment and have a friendl

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