Customer service manager jobs in LoughboroughCreate job alerts

Job Type: Full time We have an exciting opportunity for an Area Sales Manager to join our team within Vistry North Midlands, with your registered office being based in Castle Donington, whilst supporting a number of sales outlets across the region. As our Area Sales Manager, you will work with the sales teams across multiple sites to ensure the agreed sales targets and objectives are met through the effective management of people and activities in line with the Customer Journey. Motivate and support their teams to perform to the best of their ability and achieve the required performance mentioned within the KPI’s below. We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. • Competitive basic salary and annual bonus, • Company car, car allowance or travel allowance, • Salary sacrifice car scheme available to all employees, • Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service, • 2 Volunteering days per annum, • Private medical insurance, with employee paid cover, • Competitive pension scheme through salary sacrifice, • Life assurance at 4 x your annual salary, • Share save and share incentive schemes, • Employee rewards portal with many more benefits…, • Behave in line with our company values – Integrity, Caring and Quality, • Previous experience in sales management for a volume house builder, • Experience of managing a team, • Proven ability to meet and exceed sales target, • Experience of working with multiple stakeholders across different disciplines, • Excellent IT skills and proficiency with MS Office, • A good understanding of the sales and legal process, • Strong attention to detail, • Excellent organisational skills, • Able to produce accurate work, in a high pace environment, • Business and commercial awareness, • Full UK Driving License with a willingness to travel to all marketing suites, including regional office, within the division, • Able to communicate effectively at all levels within the business, • Able to work both as part of a team and independently when required, • Confident when dealing with challenging customers, • Ability to maintain an effective line of communication between Sales Management and Sales Consultants, • Willing to work weekends as and when required by the business, • Train, motivate and lead the on-site sales teams on sites within your responsibility to achieve agreed KPI’s, including but not limited to, sales rates & 5* Customer Service., • Ensure sales are negotiated to required sales rates, achieving maximum revenue with minimal incentives., • Close supervision of the progress of existing sales and part exchanges to ensure the achievement of target exchanges and legal completions with specific attention to monthly forecast, ensuring all are working to a common goal and stakeholders are aware of potential risks., • Maintain strong knowledge of the local market, for both new build and second-hand competitors, with awareness of the market conditions. Make recommendations for improvements to marketing activity in order to drive enquiries, • Responsibility for the successful operation of marketing suites, including H&S, site presentation & staffing., • Provide market research information in order to agree sales volume and prices., • Work with other departments to plan plot releases to ensure the optimum mix, and availability of units. Ensure any customer and / or plot issues are dealt with in a timely manner., • Attend internal and external meetings as required and ensure completion of relevant reports., • Maintain and develop existing and new customers through appropriate propositions and ethical sales methods, and relevant internal liaison, to optimise quality of service, business growth, and customer satisfaction., • Ensure compliance with H&S and any other mandatory training requirements across the team, • Ensure Vistry SOPs and H&S policies and procedures, are observed by the team at all times., • Implement Vistry’s continuous drive to deliver excellent customer service by advocating the customer journey and consistently exceeding customer expectations., • Follow the principles of Vistry values of ICQ at all times Join us in making Vistry. #LI-AD1

Sales Advisor East Midlands Region, Loughborough Competitive salary + attractive benefits At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper. We are looking to recruit a Development Sales Manager (Sales Advisor) to join our fantastic East Midlands region, ideally around the Loughborough area. The role will see you take responsibility for and manage the development sales function and be the primary Miller Homes contact for potential and existing customers. Having responsibility for securing the sale of homes and managing the customer journey in accordance with company standards, procedures and targets. RESPONSIBILITIES: • To manage and control the Development sales function from pre-start to post completion, • Meet prospective customers and maintain primary point of contact throughout customer journey, • Manage the requirements and expectations of customers throughout the house buying process,, • Take responsibility for the development’s presentation and ensure it reflects a strong sales message and the highest of standards REQUIREMENTS: • Experience of high-performance in a Sales role with a Housebuilder, • A presentable, customer-facing professional with experience of dealing with customers and providing an exceptional standard of customer service, • Experienced in problem solving and the ability to analyse/report on issues that could affect the development, • Able to rapidly assimilate and assess situations and issues, offering solutions with maximum results WHAT WE OFFER: • Competitive basic salary, • 26 days annual leave + public holidays + your birthday off, • Excellent commission structure, • Company contribute 6.5% to your pension, plus other benefits

A leading outdoor retailer in Loughborough is seeking a passionate Store Manager. You will lead a high-performing team and ensure exceptional customer service, while developing talent within the store. The ideal candidate has at least 2 years of management experience in retail, strong communication

Take the lead at LKQ UK & Ireland as a Branch Manager, where you'll be responsible for driving performance, leading a dedicated team, and delivering outstanding service to our customers. You'll oversee all aspects of branch operations, from sales and logistics to team development and customer satisf

This role involves supporting the Store Manager and contributing to the achievement of sales targets while fostering a positive team environment. A retail company in Loughborough seeks a Retail Manager to lead and motivate store teams, ensuring exceptional customer service and team performance.

Attend meetings in the Customer Service Managers and Head of Customer Service’s absence. We are looking for someone who is passionate about exceptional customer service and has the ability to handle customers with empathy and consideration whilst ensuring our standards of customer excellence are m

A logistics solutions provider is seeking a Manager for Customer Service in Enderby, UK. This role focuses on managing and developing the customer service team, establishing performance KPIs, and responding to customer queries efficiently. The position offers competitive pay, career growth in a flex

A leading software solutions provider in Enderby, UK is seeking a Manager, Customer Service to lead the customer service team. The role involves managing team performance, addressing customer queries, and analyzing customer needs to improve service efficiency.

The successful candidate will lead a team, ensuring excellent customer service and maintaining high standards in the shop. A popular UK food retail company is seeking a Shop Manager in England.

Account Manager (Salles and Customer service). Account Manager (Salles and Customer service). One of our prestigious clients in Bedford is recruiting for an account Manager to join their team.

In this pivotal role, you'll drive profitability through effective sales activities and exceptional customer service. A leading retail company is seeking a Store Manager for their Derby branch.

A leading financial services company in the United Kingdom seeks an experienced Assistant Store Manager to ensure outstanding customer service and manage cash handling duties. The ideal candidate will have at least one year of experience in sales or customer service and a high school diploma or GED.

In this engaging role, you will lead and motivate your team to ensure excellent customer experiences across various services including in-shop and delivery. A well-known food retailer is seeking a Shop Manager in Leicester.

We are looking for a thoughtful, highly organised Operations & Customer Service Manager to take ownership of our customer experience and support the smooth running of day-to-day operations as we continue to grow. You take pride in delivering exceptional customer service. This is a part-time role ide

The Senior Customer Experience Manager is responsible for leading a team that ensures exceptional service delivery to customers through effective order management, proactive communication, and data-driven decision-making. Our clients based close to Portsmouth have an exciting opportunity for Senior

A leading networking solutions provider in the United Kingdom is seeking a Service Manager to oversee the end-to-end customer experience and ensure service levels meet expectations. The role involves managing customer relationships, resolving issues efficiently, and collaborating with operational te

A luxury retail brand in London is seeking a Customer Services Assistant Manager to lead the customer service team. Key qualifications include extensive customer service experience, strong people skills, and proficiency in CRM systems. The successful candidate will manage relationships, uphold custo

Demonstrable experience in customer service or operations management, ideally within a training, service, or manufacturing environment. This pivotal role will lead a multi-site customer experience and training support team, championing a customer-first culture, and collaborate with key departments t

A leading consumer finance company in the UK seeks a Customer Account Manager. You will engage customers directly, assess their loan needs, and guide them through the loan process. The ideal candidate should possess excellent communication skills and customer focus.