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Job Description Title: Concession Manager Location: Newcastle Fenwicks Reports To: Retail Manager Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal. Concession Managers are ambassadors of the Longchamp brand. They are entrusted with overseeing the day-to-day operations of the boutique, driving commercial results, managing high-performing teams, and delivering a refined and luxurious client experience in line with Longchamp’s heritage and values. Values & Culture Longchamp embraces five core values: • Elegance – Providing a refined and polished customer experience, • Authenticity – Acting with honesty and professionalism, • Creativity – Encouraging innovation and fresh thinking, • Quality – Striving for excellence in service and product, • Sustainability – Committing to thoughtful, responsible business practices As a Store Manager, you are expected to foster a culture of performance, inclusivity, client-centricity, and continuous growth within your boutique. Job Purpose To lead and manage the store to commercial success by inspiring and developing a high-performing team, ensuring operational excellence, and delivering a world-class customer experience aligned with Longchamp’s brand identity and luxury service standards. Key Responsibilities Team Leadership & Development • Recruit, onboard, train, and retain top talent aligned with Longchamp values, • Conduct regular performance reviews and coaching sessions, • Foster an engaging, supportive, and goal-driven team culture, • Manage team scheduling and delegation to optimize boutique coverage Client Experience & CRM • Champion a customer-first mindset, ensuring an exceptional service journey, • Build, manage, and grow a VIP client base through clientelling initiatives, • Drive CRM targets including client data capture, reactivation, and loyalty, • Resolve complex customer issues with diplomacy and professionalism Sales & Commercial Strategy • Develop and execute sales plans to meet or exceed store targets, • Monitor KPIs daily, analyse trends, and take corrective action as needed, • Partner with local management on forecasts, opportunities, and challenges, • Leverage morning briefs to update the team on current performance and action plan Operations & Compliance • Ensure compliance with operational, HR, security, and loss prevention policies, • Manage store budgets, payroll, and controllable expenses, • Oversee stock management, deliveries, inventory accuracy, and shrinkage, • Lead store audits and ensure all operational procedures are properly followed Visual Merchandising & Brand Standards • Ensure consistent application of visual merchandising guidelines, • Maintain a pristine and luxury retail environment, • Coordinate seasonal VM moves, • Uphold the highest standards of store presentation Skills & Qualifications • 4+ years of progressive experience in luxury or premium retail, including at least 2 years in leadership, • Proven ability to lead and inspire teams to exceed sales and service goals, • Strong commercial and operational acumen, • Proficiency in CRM systems, POS, and retail management tools, • Excellent interpersonal, analytical, and problem-solving skills, • Fluent in English (additional languages a plus), • Proficient in Microsoft Office (Excel, Word, Outlook) Person Specification • Visionary and empowering leader who leads by example, • Strong sense of ownership, accountability, and integrity, • Client-focused with a refined and polished presence, • Adaptable, composed, and able to manage change effectively, • Strategic thinker with attention to detail and strong execution skills, • Energetic, collaborative, and performance-driven Key Performance Indicators (KPIs) • Boutique sales revenue and profitability, • Average Transaction Value (ATV) and Units per Transaction (UPT), • Client retention, CRM growth, and VIP sales contribution, • Staff turnover, development, and engagement scores, • Visual compliance and marketing execution, • Stock accuracy and shrink reduction, • Operational audit scores and loss prevention compliance, • Mystery shopper scores and client satisfaction (NPS) Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.

The Millennium Newcastle is looking for a Sales Manager who can successfully manage a strong relationship between the hotel and client. This includes existing accounts and new accounts that you would be expected to bring into the hotel. Working with the regional team and central Sales, you will employ your proven sales expertise, outstanding communication skills, and wealth of fresh ideas to drive business to the hotel actively. With your natural interpersonal skills, independence and professional appearance, inquisitive nature, and passion for achieving the best, you will have the chance to contribute to providing a unique guest experience. Sales Key responsibilities: • Responsible for idea generation and prospecting new business to grow market share whilst also looking at ways to increase share from existing account, • Monitoring, analysing and reporting on performance of key accounts / Contributing to weekly/monthly reporting on key activities completed / business developed#, • Maximise potential sales opportunities for transient, group and event business and other ancillary, • Requirement to understand the competitive marketplace and implement approaches to ensure the hotel stays ahead in the local market., • Contract negotiation and completion of corporate RFPs, • Participate in client hospitality events, networking events, trade shows and Sales Mission in the UK & overseas when required Sales Manager will have: • Experience and knowledge within a similar market in hospitality., • Excellent organisational skills and the ability to multitask and work under pressure, • Excellent command over the English language, including both written and verbal., • Strong communication and customer service skills, • Positive attitude Benefit joining us: • Sales Incentive plan, • Social Events, Wellbeing and Team Activities, • Training and development, • Pension Salary Sacrifice Scheme, • Career development and salary reviews, • Interest-free Season Ticket Loan Scheme, • 1 Volunteer Days per year (fully paid and in addition to your annual leave), • Complimentary meals prepared for you by our chefs, • Length of Service-related holiday scheme, • My Millennium discount perks, • Discount on Accommodation worldwide and 50% Food and Beverage Outlets, • Life Assurance, • Recommend a Friend Scheme About the Group Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it, As well as real opportunities to develop and gain promotion within the industry.

Assistant Store Manager | Newcastle We’re partnering with a leading name in premium fashion and lifestyle, to appoint a dynamic Assistant Manager for their high-profile Newcastle location. This is an exciting opportunity for a commercially sharp, fashion-forward leader who thrives in a fast-paced environment and knows how to build an exceptional customer experience. You’ll take ownership of a vibrant, high-traffic store known for its expressive product, trend-driven collections, and elevated service ethos. What You’ll Lead & Deliver: • Supporting the store manager with store performance, driving KPIs and ensuring consistent commercial success, • Coaching, developing, and inspiring a passionate team to deliver outstanding service, • Creating an energetic, client-focused atmosphere where customers feel empowered and welcomed, • Operational excellence across VM, stock, compliance, and daily store standards, • Building community and brand presence within the local market, • Partnering with senior retail leadership to support launches, campaigns, and key retail moments Who We’re Looking For: • A confident Sales Manager, Assistant Store Manager or strong Supervisor ready to step up, • Experience in premium/high-street fashion, footwear, or accessories, • A hands-on leader with a positive, people-first approach, • KPI-driven with strong sales acumen and a track record of exceeding targets, • Someone who loves product, thrives on coaching teams, and brings energy into everything they do If you’re an inspiring leader ready for your next challenge, we’d love to connect. Apply now or message directly for a confidential conversation.

Assistant Manager - Carvela Store Description Carvela, deeply rooted in Italian heritage, leads the way in premium accessories with shoes and bags designed in the heart of Milan by women, for women. Each product reflects our commitment to exceptional design and comfort, with every collection thoughtfully designed. Our brand is shaped by timeless style and a design philosophy that empowers women of all ages to feel their best. Made with high-quality materials and shaped by Italian-inspired silhouettes, our collections are created to work as hard as the women who wear them. WE NEED YOU TO: • Ensure service standards are consistently met in your store, through regular team motivation, training and development, • Be a mentor for your team by demonstrating service standards and leading by example, • Ensure store and company sales targets are consistently achieved by setting and monitoring these for your store and team, • Regularly monitor your teams’ KPIs and performance, putting plans in place for further development as and when needed alongside the store manager, • Ensure operational objectives of the store and company are upheld and maintained, • Ensure all policies and procedures are consistently maintained through high standards of compliance at all times, • Regularly update the store manager on trade and team performance, • Support your manager with recruitment and onboarding talent for your store, whilst working with the HR talent team, • Maintain a high-performance team through regular one- to-one meetings, • Build and maintain excellent customer relationships for repeat business, • Support the store manager to maintain staff rotas, remaining reactive to trading patterns, Christmas & sales, • Monitor and manage stock deliveries, • Work with head office merchandising team to ensure restock accuracy, • Coordinate store stock take and maintain stock accuracy standards, • Organise and execute impactful store promotions to boost overall sales for store, • Protect the Kurt Geiger brands and ensure all team members meet personal presentation standards and policies, • Ensure your team maintains excellent visual presentation of store which is consistent with company/VM guidelines, • Keep up to date with new fashion trends, • Be an ambassador for your team and store Requirements • Previous retail management experience, • Strong understanding of fashion trends and brands, • Possess a strong sense of leadership, • Excellent communication skills, • Ability to stay composed during stressful situations, • Ability to create and sustain great relationships, • Experience in setting team targets and driving sales, • To be immaculately presented and representative of the brand Benefits • Competitive basic salary, • Generous bonus structure, • Pension Scheme, • Gorgeous shoes each season, • Amazing employee discounts

The Senior Collections & Disputes Manager is accountable for leading the collections and disputes function within the Invoice to Cash process. The role is responsible for leading and optimising collections and dispute processes within Equans Business Services ensuring high levels of accuracy, compli

Equans is looking for an Senior Collections and Disputes Manager to join our team in Newcastle Upon Tyne on a permanent basis. This is a full-time role working 37.5 hours per week. On offer is a competitive salary, bonus and benefits package. The Senior Collections & Disputes Manager is accountable for leading the collections and disputes function within the Invoice to Cash process. The role ensures timely collection of receivables across Equans UK&I and effective management of customer queries and disputes. The role is responsible for leading and optimising collections and Dispute processes within Equans Business Services ensuring high levels of accuracy, compliance, customer satisfaction and cashflow performance whist driving continuous improvement and standardisation. The successful candidate will drive strategic and operational initiatives to maximise performance, manage stakeholder relationships, and lead a high-performing team to deliver continuous improvement and operational excellence across the department. The role reports into and will deputise for the Head Invoice to Cash & GPO when required. Equans Business Services have multiple locations (Newcastle, Wath and Haywards Heath), Regular travel to these and other locations is required. The role is Newcastle based, being in the office minimum 2 days per week. What will you deliver? Operational Management Manage collections strategies to optimise DSO and minimise overdue debt. Work closely with business stakeholders, including Finance, Contract, Commercial and legal teams to resolve issues and mitigate risk. Develop best practice dispute management processes and implement within our collections management solution. Drive root cause analysis and work with business partners to implement corrective actions. Manage and improve processes associate to collection of due and overdue debts, in accordance with departmental and business guidelines. Ensure compliance with internal controls, audit requirements, and regulatory standards. Strategic Leadership Develop and execute the collections and disputes strategy aligned with business objectives. Drive continuous improvement initiatives to enhance cash collection and dispute resolution processes. Collaborate with senior leadership to influence policy and decision-making. Lead and support projects within the department. Team Management & Development Lead, motivate and develop the team. Set clear performance objectives, conduct appraisals and oversee training and career development Foster a service-oriented culture focussed on accuracy, timeliness and stakeholder engagement. Stakeholder Engagement Build strong relationships with internal stakeholders (Sales, Customer Service, Legal, Finance) and external customers. Act as escalation point for complex disputes and high-risk accounts. Lead customer engagement strategies to improve payment behaviour and reduce disputes. Identify opportunities to improve the business debt position, working closely with necessary stakeholders to improve department and/or business processes through the analysis of aged debt and reasons for dispute What can we offer you? On offer is a competitive salary, bonus and benefits package, which includes; 25 days annual leave (+ public holidays) Life Cover equivalent to 2x times annual salary Employee discount shopping schemes on major brands and retailers Gym membership discounts Cycle to work scheme Holiday purchase scheme 2 corporate social responsibility days per year Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes Attractive Employee Referral Rewards Scheme Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals. 24/7 Employee Assistance Program and access to mental wellbeing app Who are we looking for? Strong understanding of end to end Invoice to Cash or Order to Cash Strong, effective leadership skills Flexible, agile approach in ways of working, (the ability to change priorities at short notice and to manage large workloads and deadlines). Confidence to lead and motivate others. Excellent organisation and time management. Excellent interpersonal, oral, and written communication; the ability to work with all levels of staff across the wider organisation. Collaborates well – challenges others in a positive manner. Negotiation and relationship-building skills. Attention to detail. Problem-solving approach. Passionate about process improvement and change management. Adaptability & flexibility as required. Advanced working knowledge of MS Office suite. Who are we? Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros. In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. Equans is a Bouygues group company. What's next? If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010. At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you'll find a welcoming and open workplace where you're supported and encouraged to be your true self at work. You'll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, Young Professionals, Veterans and Reservists Network (VaR). For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers

The ideal candidate will have at least 5 years of experience in an analytical role focused on collections, strong Excel and property management ERP skills (preferably Yardi).

A leading financial institution is seeking a Collections Strategy Manager in London. This role focuses on optimizing collections strategies to support customers in financial difficulties while maximizing recovery efforts.

You’ll manage and develop our existing Collections team member, and work closely with Credit Risk, Customer Operations, Product and Compliance to ensure our collections activities are effective, fair, and scalable. A solid understanding of FCA expectations around collections, forbearance and treat

A fast-growing fintech company in Greater London is seeking a Product Manager to develop and optimise its collections strategy. Responsibilities include enhancing collections processes using data and AI, ensuring compliance, and driving performance while fostering a collaborative culture.

A leading FinTech brand in the UK is seeking a Senior Collections Strategist. This role involves ownership of collections and recoveries, developing strategies to enhance performance, and leading policies for managing arrears. Candidates should have extensive experience in collections within consume

A prominent fashion retailer based in Greater London is seeking a Design Manager to lead its Womenswear department.

As an Early Stage Arrears Collections Manager, you’ll play a key role in managing relationships with existing Elect Capital customers; managing accounts in early stage arrears which is a pre-cursor to late stage arrears / recovery processes. Reporting to: Head of Collections & Recoveries. Continuo

A global service organization in Greater London seeks a Global Accounts Receivable Manager to lead a team in improving delinquency rates while maintaining excellent customer service. The ideal candidate will have strong leadership skills, proven experience in a customer-focused collections environme

We are looking for solution-oriented, commercially minded, customer-focused Collections Strategy Manager to join us at this exciting stage in our journey. Understanding of working with third parties to optimise Collections and Recoveries. Understanding of working with third parties to optimise Colle

A London borough council is seeking an experienced Revenues Manager for a 12-month contract.

A leading financial services firm is seeking an Accounts Receivable Manager based in Maidenhead.

Level 5 Leadership & Management qualification and Transport Manager CPC. Join Veolia as a Contract Manager - Municipal Services and Lead a Team Making a Real Difference!. Are you an experienced operational leader with a passion for delivering exceptional municipal services? Veolia is seeking a dynam

A global law firm is seeking a Revenue Manager to oversee billing and collections across EMEA offices.

Lead on all aspects of collections management, including cataloguing, collections development, loans, acquisitions, and rationalisation. Collections Manager - The Museum of Brands. The collections manager will also contribute to the museum’s exhibitions, supporting the curator to identify suitable

A global fashion and homewares supplier is seeking an experienced Homewares Account Manager.

Essential to have had experience in the collections space within consumer lending. This role offers the unique opportunity to take an individual contributor role at a senior level in the business, driving collections strategies and recoveries processes whilst working with junior analysts when requir

We are now recruiting for an Assistant Collections Manager to be responsible for supporting the planning and execution of the project, specifically the preparation, movement and storage of the Royal Academy’s collections. The Royal Academy of Arts have recently embarked on an exciting new project

Join Veolia as a Contract Manager - Municipal Services and Lead a Team Making a Real Difference!. Are you an experienced operational leader with a passion for delivering exceptional municipal services? Veolia is seeking a dynamic Contract Manager to lead our team in Camden, driving excellence in was

Duty Manager - Refuse & Recycling Collections. We are seeking a highly motivated Duty Manager to provide operational leadership for our Refuse and Recycling Collections Service. Deputise for the Waste and Recycling Collections Manager when required.