Computation jobs in Ilford

We are seeking a friendly and organized Optical Receptionist to join our team. The Optical Receptionist will be responsible for greeting patients, scheduling appointments, managing phone calls, and assisting with administrative tasks. The ideal candidate should have excellent communication skills, attention to detail, and a passion for delivering outstanding customer service. Responsibilities: Greet patients in a warm and professional manner and assist them with check-in procedures Schedule appointments and confirm patient appointments via phone or email Answer phone calls and respond to inquiries from patients, doctors, and other staff members Verify insurance coverage and collect co-payments or payments for services rendered Maintain patient records and ensure accuracy of information in electronic health records (EHR) system Assist with administrative tasks, including filing, faxing, and scanning documents Keep reception area clean and organized and ensure that all necessary forms and supplies are readily available Requirements: Previous experience in a medical or optical office setting preferred Excellent customer service and communication skills Strong organizational skills and attention to detail Proficiency in computer skills, including Microsoft Office and electronic health records (EHR) systems Ability to multitask and work efficiently in a fast-paced environment Knowledge of vision insurance plans and medical terminology is a plus Benefits: Competitive salary and opportunities for advancement Comprehensive benefits package, including health insurance and retirement plans (for full-time employees) Paid time off and holiday pay Continuing education opportunities and training Positive and supportive work environment

The Worker duties includes: · Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback · Develops and implements policies and procedures to deal effectively with customer requirements and complaints; · co-ordinates and controls the work of those within shop; · discusses customer responses with other colleagues with a view to improving the product or service provided; · plans and co-ordinates the operations of help and advisory services to provide support for customers and users; Develop goals and report progress to the owners; Improving customer service experience, create engaged customers and facilitate organic growth; Taking ownership of customers issues and following problems through to resolution; Setting a clear mission and deploying strategies focused towards that mission; Keep accurate records and document customer service actions and discussions; Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment; Keep ahead of industry’s developments and apply best practices to areas of improvement; Control resources and utilise assets to achieve qualitative and quantitative targets; Maintain an orderly workflow according to priorities; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers Analyse statistics or other data to determine the level of customer service your organisation is providing; Produce written information for customers, often involving the use of computer packages and software; Write reports and analyse the customer service that organisation provides; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Finding ways to measure customer satisfaction and improve services.