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You'll be a senior developer on our in-house travel management platform, working across the full stack — from React frontends to Node.js APIs and background processing services that handle live travel data. The platform spans Linux and Windows environments, including containerised services running on Docker. The role involves real-time problem diagnosis, complex data transformation across multiple databases, and a high degree of autonomy. You'll be expected to own technical decisions, independently investigate and resolve issues across the entire stack, and operate as a trusted point of escalation when things go wrong. This is a hands-on technical role with genuine responsibility. About Us: CTM is an award-winning provider of innovative and cost-effective travel management solutions to the corporate market. Our proven business strategy combines personalized service excellence with client-facing technology solutions to deliver a return on investment to our customers. Headquartered in Australia, we provide local services solutions to clients across the globe. Key Responsibilities: • Build and maintain features across React frontends and Node.js/NestJS APIs, • Develop and support background processing services that ingest and transform travel data from external systems, • Write and optimise complex SQL across PostgreSQL and MS SQL Server databases, • Investigate and resolve production issues end-to-end — from browser through API to database and background processors, • Drive forward platform modernisation initiatives as they are prioritised Skills & Experience : • 3+ years commercial experience with Node.js and TypeScript, • Strong SQL skills — complex queries, relational schemas, multi-database environments (PostgreSQL and/or MS SQL Server), • React (hooks, functional components), • Experience transforming and mapping complex data structures (XML, JSON), • Git — confident with branching, conflict resolution, • Familiarity with NestJS, tRPC, or similar API frameworks is a strong plus, • Experience with background processing patterns (queues, cron jobs, webhooks) is highly valued Join our crew and help CTM take flight. Apply now and pack your skills for a business travel journey that promises growth, discovery and plenty of first-class moments. What to expect from the recruitment process : • Every hire starts with a chat with our Talent Acquisition team, if your profile is selected you will be contacted by phone or email (please check your spam folder);, • Then, if you are progressing, the hiring manager will invite you to an interview, usually on Teams;, • If you are successful we will invite you to our office for a final stage interview. Wherever possible we will provide you with feedback, however we are a small team and often we won't be able to do so until after we fill the vacancy. CTM is a responsible employer and is dedicated to conduct thorough right to work checks in the interests of both parties, candidates and the company. Candidates selected and invited to an interview will be invited to a mandatory 15 min call with the TA lead to produce their RTW documents. This call is a mandatory step for all candidates regardless of their RTW status. This call is confidential and conducted by HR professionals only. CTM is an equal opportunity employer. We want to make sure our entire recruitment process is accessible to everyone. If you need accommodations at any stage of the application or interview process, please let us know: as a Disability Confident Employer, we’re here to support you in any way we can. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements. Reward & Recognition Our learning platform CTM Learning, our annual conference the All Stars, our High-Performance programme and a global leadership programme. Employee Wellbeing and Flexibility Our wellbeing platform Vitality, our Employee Assistance Programme (EAP), our new private healthcare Medicash + our mental health first aiders. Most of our roles offer a hybrid working pattern, with 3 days per week in the office. Where permitted and depending on the role, we can offer flexible start and finish times to suit your other commitments and support a healthy work-life balance. We are committed to finding a setup that works for you and the business. Sustainability Focus Principles of Governance, People, Planet, and Prosperity, CTM’s Sustainability Strategy identifies material issues and outlines initiatives to achieve this. CTM is the Data Controller with respect to the personal information you provide during your application. We will use this information solely to process your application, and our legal basis is that you are considering taking up an employment contract with us. We may share this information with our parent company in Australia, but otherwise we will not disclose it to any other organisation. If you take up employment with us, we will keep the information for the duration of your employment, otherwise we will destroy it 2 months after the post is filled. All the information that we ask for in application forms has to be completed for your application to go ahead. There is no profiling or automated decision making applied to the personal information you supply. You have all the legal rights with your personal data as laid out in the General Data Processing Regulation (GDPR) and the Data Protection Act 2018, including the right to complain to the Information Commissioner’s Office. Our Data Protection Officer may be contacted at Please note that this role requires a security clearance process (you must have lived in the UK for 5 consecutive years to be eligible) and a DBS check. Do not apply if you are not willing to undergo these conditional background checks, this continually applies during the course of your employment. You can read about SC on the government site - ___

About Us: Toluna is the global research and insights leader that enables businesses to make smarter, data-driven decisions – faster. For 25 years, we have partnered with the world’s leading brands, delivering transformative impact through our advanced technology platform, comprehensive solution portfolio, expansive global first-party panel, and world-class team of leading research experts. Since 2019, we’ve made significant investments in artificial intelligence to enhance automation, accelerate insight delivery, and unlock deeper understanding at scale. With 40+ offices worldwide, Toluna operates in 70+ countries, redefining the future of insights. Learn more at ___ Introduction: This is a senior leadership role responsible for delivering outstanding client experiences, driving profitable account growth, and leading high-performing, client-facing teams. The UK Head of Research sits at the intersection of clients, research excellence, and AI-enabled ways of working. The role is accountable for ensuring that Toluna’s technology, data, and AI capabilities are translated into real value for clients and into scalable, efficient operations for the UK research team. Responsibilities: Leadership & Delivery • Brings vision and leadership to the UK Research team to drive a sense of pride, ownership and accountability at every layer of client and internal communication, • Implement corporate action plans into effective execution with visible impact on UK performance and results., • Implement the vision for AI-enabled research and client success, ensuring Toluna’s platform, automation, and analytics capabilities are fully leveraged, • Implement programs that influence short- and mid-term business outcomes (revenue, margin, operational efficiency)., • Manage, grow, and strengthen key client relationships by building trust, reliability, and service excellence, positioning Toluna as a strategic, AI-enabled insights partner., • Act as a senior leader in key client interactions, handling critical discussions, negotiations, and escalations, including those involving new methodologies and AI-powered solutions., • Ensure timely, efficient, and client-centric delivery aligned with high-quality standards, AI- and tech-enabled efficiencies, and profitability targets., • Resolve operational issues where needed and coach team leaders to do the same ensuring quality and agility are at the heart of client deliverables, • Lead, coach, and develop high-performing teams of client-facing experts. Drive adoption of new ways of working & positively champion initiatives as they are rolled-out., • Build AI-ready teams: ensure team members are trained, confident, and excited to use AI and automation in their daily work, with clear expectations for adoption and impact., • Manage the UK Research team and coach team leaders, fostering a culture of accountability, continuous learning, and innovation., • Oversee hiring, onboarding, motivation, performance management, and retention of staff, with particular focus on digital and AI skills., • Support on programs in new and/or evolving areas, often involving the rollout of new AI-enabled capabilities or operating models., • Manage planning, revenues, budgets, resources, risks, and outcomes for UK Key Accounts, ensuring visibility, governance, and timely interventions., • Drive continuous improvement initiatives across key processes to enhance efficiency, quality, scalability, and client value, using data and AI-generated insights to prioritize., • Resolve complex problems impacting business performance, • Navigate a wide range of business situations requiring sound judgment, strategic perspective, and adaptability, particularly as the organization evolves its AI and technology capabilities., • Anticipate risks and opportunities created by client, and technology shifts, and translate them into concrete actions for the UK to drive growth and mitigate risk. Your Profile: • Commercially driven mindset with strong mastery of client servicing processes and passion for AI enabled, technology-driven business models., • 10+ years of market research experience, with a proven record of successful delivery in client-facing leadership roles., • 10+ years of experience managing key client and Key Account relationships, ideally across multiple markets or regions., • Strong interest and demonstrable experience in technology, platforms, process improvement, automation, and/or AI, and how they can be used to scale insight and improve client experience., • Demonstrated leadership success managing multiple teams, developing leaders, and building growing organizations., • Excellent collaboration and conflict-resolution skills, with the ability to lead peers and cross- functional teams toward shared objectives., • Strong analytical judgment across complex business environments, including comfort with data, dashboards, and performance metrics., • Results-oriented approach with the ability to innovate and embrace new ways of working while maintaining organizational standards and values., • Strong knowledge of market trends, products, and technologies, with the ability to articulate a forward-looking vision for AI-powered insights and client success., • Exceptional written and verbal communication skills, enabling effective client engagement and internal decision-making, including at executive level. Our Values: Acting with Ownership- Demonstrating individual accountability Bringing a forward mindset- Being action-oriented, bold and entrepreneurial Collaborating with Curiosity- Exhibiting teamwork through togetherness Discussing openly, committing jointly- Sharing your views openly Embracing empathy- Being egoless & caring What we Offer: At Toluna, we’re all about creating a welcoming, diverse workplace where everyone can thrive. We offer competitive pay, great benefits, and plenty of opportunities to grow within our global team. Inclusion and respect are at the heart of what we do. Our community connects over 72 million people across 70 countries. If you’re passionate about making an impact, we’d love to have you on board. Join our global team. We welcome big thinking, value AI-driven innovation, and reward great work.

Description About The Job Were looking for a Head of Resort Safety to join our team at our Bognor resort! Responsible for the safety and security of all our Guests and Team Members within the Butlins resort and leading a team to manage a 24/7 operation. Always focused on giving our guests an amazing experience every time, we are looking for someone who is able to role model and coach effective problem resolution to the highest level and who is able to diffuse conflict situations in a professional and effective manner. Implementing safety protocols, risk assessments, and coordinating emergency response plans as well as conducting drills and exercises to test effectiveness of these plans is all part of the role. Strong communicating skills will be required to collaborate and liaise with external agencies, local law enforcement, fire departments, and other authorities to ensure effective coordination during any emergency situations. Ensuring that all legal & safety requirements are adhered to in the scheduling of team and external agency rostering and supporting the effective delivery and operation of licenced venues, cash handling/transportation and ratios of guests and team must be met, as well as the ability to manage budgets, including payroll and inventory. Managing a successful team, a passion for leading by example and inspiring others to deliver experiences that truly delight our guests is non-negotiable and youll thrive from ensuring your teams fulfilment at work. Regular 121s and PDP discussions will not only support team development and therefore careers with Butlins but will also hold the team accountable for their objectives. As with all roles at Butlins, no day will be the same and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority. About You We are looking for a passionate leader with exceptional knowledge and solid experience in security procedures and protocols. As well as techniques for de-escalating conflicts, managing difficult situations, and resolving disputes calmly and professionally. You will need to be able to set strategic direction for your team whilst also being happy to be involved in the day-to-day operations, working closely alongside your teams to manage any challenges that arise. An understanding of relevant laws and regulations related to the security industry, including the rights and responsibilities of security team members. You should have excellent communication skills and be confident engaging with teams at all levels. You should also have a curious mindset and not be afraid to challenge the status quo. About Butlin'sAt Butlins, were all about fun, excitement, and adventure by the bucketload! For over 80 years weve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things theyll say about working at Butlins is our culture! Were all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you arent afraid to Get Stuck In and where the team genuinely Cares For Each Other this could be the perfect fit for you. There has never been a more exciting time to join Butlins! JBRP1_UKTJ

People Lead | Care Home Provider £55,000 p.a + Car Allowance Home-based with Regular Travel (North England) Full time Permanent Are you a HR professional with extensive experience working in the care home sector? Would you like to join a business that provides autonomy for you to lead their people function? Compass Associates are working in partnership with a residential care home provider with a strong presence across the North of England. They are currently seeking a People Lead to join the team who will lead on shaping their people strategy, as well as providing extensive HR support to other senior stakeholders across the business. This is an exciting opportunity for a senior HR professional who thoroughly enjoys working in the care sector to take on a new challenge with a reputable, growing provider. Please only apply if you have experience working in a senior HR role across the care sector Responsibilities: • Develop and implement a people and employment strategy aligned with the operational plans for the business, • Act as the go-to HR and employment expert for Regional Managers and Home Managers, • Provide clear, practical advice on: disciplinary and grievance processes; absence management and capability; performance management; employee relations and conflict resolution, • Ensure consistent, fair, and legally compliant people management across all homes, • Support managers with investigations, hearings, and documentation, • Interpret and apply UK employment law and sector-specific regulations in a practical way, • Provide advice that reflects the realities of elderly social care, including: staffing pressures and rota challenges; Care Quality Commission (CQC) expectations and safeguarding considerations, • Support managers in balancing compassionate care delivery with robust people management, • Deliver training to upskill key stakeholders in their understanding and application of policy and people management. Coach and mentor to ensure practices are fully embedded and policy is adhered to. Requirements: • Significant HR experience within the care home sector or a closely regulated care environment, • Strong working knowledge of UK employment law and labour legislation, • Proven experience supporting managers with employee relations issues, • Ability to operate proficiently in a standalone or senior HR role with minimal internal HR infrastructure If you would like to be considered for this exciting opportunity, please contact Simon Codling directly on 0161 241 7686. Alternatively email an updated CV to Recommendations: Compass Associates Ltd is acting as a Recruitment Consultancy for this permanent vacancy; we offer £500 of vouchers of your choice for any successful recommendations.

As the Resident Liaison Officer, you will act as the main point of contact between residents, site teams, and the client, ensuring clear communication and a positive customer journey throughout the works. Support conflict resolution and ensure minimal disruption to residents. Minimum 2 years' experi

Customer Service Retention Specialist (Complaints) Certain Advantage is hiring for a Customer Service Retention Specialist (Complaints) based in Stockport. The role is a temp to perm role. The Company We’re working with a business that’s a leading Automotive business in Stockport. If you’re looking to be part of a forward-thinking and supportive client that values its people, then this is a great temp to perm opportunity, The Role: We’re looking for an enthusiastic and proactive Customer Service Retention Specialist to join their existing complaints team. If you thrive in a fast-paced environment, have strong organisational and communication skills this is the perfect temp to perm role for you! Key Responsibilities Complaint Logging Accurately log all customer complaints and concerns ensuring escalation Follow up and resolution as needed. Handling and organising complaint information through different channels and systems. Actively follow up any complaints to ensure timely and efficient resolution. £12.24 an hour plus bonus (£25,467, OTE £35,000) Shifts are working 8.00am-5.00pm and 9.00am-6.00pm on a rotational basis and 1 in 5 Saturdays 9am-1.00pm (40 hours a week) Start date Monday 15th December 2025 The Individual Previous experience in customer service ideally within a contact centre environment Excellent communications Skills – verbal and written Customer first approach Highly organised with ability to manage multiple priorities, Comfortable working in a fast-paced environment Results-oriented with a proven history of meeting or exceeding sales targets. Experience handling objections and turning dissatisfied customers into loyal ones Empathetic Persuasive and results driven, Conflict resolution/negotiation, Attention to detail. Capable of working independently as well as collaboratively within a team. Proficient in using CRM software Working with Certain Advantage We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it. We work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT and Engineering. If this job isn’t for you, head to (url removed) and register for job alerts and career guidance tips

Customer Experience Sales Agent Certain Advantage is hiring for a Customer Experience Sales Agent based in Stockport. This is an immediate temp role for approximately 2 months could be longer. The Company We’re working with a business that’s a leading Automotive business in Stockport. If you’re looking to be part of a forward-thinking and supportive client that values its people, then this is a great temp to perm opportunity, The Role: We’re looking for an enthusiastic and proactive Customer Service Experience Sales Agent to join their existing customer experience team. If you thrive in a fast-paced environment, have strong organisational and communication skills this is the perfect temp to perm role for you! Key Responsibilities Blended contact centre role Sales through servic Making a high volume of outbound calls to new customers following up on daily sales leads Handle a large volume of telephone and email sales enquiries Dealing with inbound bookings Appointment Booking Schedule Sales appointments efficiently for both inbound and outbound enquiries, Ensuring a smooth handover to the sales team. Arranging renewals with existing customers Maximise all opportunities to sell Live Chat Management: Proactively engage with customers via live chat, Responding to sales enquiries with speed accuracy and professionalism. Conduct Follow up calls and communications to ensure customer satisfaction post sale. £12.24 an hour. Shifts are working 8.00am-5.00pm and 9.00am-6.00pm on a rotational basis (40 hours a week) Start date Monday 9th February 2026 for 2 months, but could go into Quarter 2 for the right candidate with a possibility of permanent. The Individual Previous experience in customer service ideally within a contact centre environment. Excellent communications Skills – verbal and written. Customer first approach. Motivation and desire to succeed Excellent sales skills – objection handling with the ability to work to targets PC literate Problem solving abilities The drive to build customer rapport Ability to handle pressure working in a busy call centre environment. Results-oriented with a proven history of meeting or exceeding sales targets. Experience handling objections and turning dissatisfied customers into loyal ones Empathetic Persuasive and results driven, Conflict resolution/negotiation, Attention to detail. Capable of working independently as well as collaboratively within a team Working with Certain Advantage We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it. We work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT and Engineering. If this job isn’t for you, head to (url removed) and register for job alerts and career guidance tips

Customer Service Retention Specialist (Sales) Certain Advantage is hiring for a Customer Service Specialist (Sales) based in Stockport. The role is a temp to perm role. The Company We’re working with a business that’s a leading Automotive business in Stockport. If you’re looking to be part of a forward-thinking and supportive client that values its people, then this is a great temp to perm opportunity, The Role: We’re looking for an enthusiastic and proactive Customer Service Retention Specialist to join their existing sales team. If you thrive in a fast-paced environment, have strong organisational and communication skills this is the perfect temp to perm role for you! Key Responsibilities Customer Retention: Contact existing customers to discuss their renewals, Offering retention solutions Identify opportunities to maintain long-term relationships. Appointment Booking Schedule Sales appointments efficiently for both inbound and outbound enquiries, Ensuring a smooth handover to the sales team. Arranging renewals with existing customers Live Chat Management: Proactively engage with customers via live chat, Responding to sales enquiries with speed accuracy and professionalism. Conduct Follow up calls and communications to ensure customer satisfaction post sale. £12.24 an hour, plus bonus (£25,467, OTE £35,000) Shifts are working 8.00am-5.00pm and 9.00am-6.00pm on a rotational basis and 1 in 5 Saturdays 9am-1.00pm (40 hours a week) Immediate and March 2026 starts available The Individual Previous experience in customer service or sales ideally within a contact centre environment Excellent communications Skills – verbal and written Customer first approach Highly organised with ability to manage multiple priorities, Comfortable working in a fast-paced environment Results-oriented with a proven history of meeting or exceeding sales targets. Experience handling objections and turning dissatisfied customers into loyal ones Empathetic Persuasive and results driven, Objection handling Conflict resolution/negotiation, Attention to detail. Capable of working independently as well as collaboratively within a team. Proficient in using CRM software Working with Certain Advantage We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it. We work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT and Engineering. If this job isn’t for you, head to (url removed) and register for job alerts and career guidance tips

IT Support Analyst Manchester (On site) £(Apply online only) per day (Inside IR35) An IT Support Analyst is required for our client who are based in Manchester. The successful candidate will join the IT Operations team and will be responsible for ensuring the smooth operation of IT systems, providing high-quality support to end users, and contributing to ongoing IT initiatives. This role requires hands-on troubleshooting, excellent customer service, and the ability to work effectively in a fast-paced environment. Technical Skills Proficiency with Microsoft Windows 10/11, including troubleshooting, patching, and deployment. Hands-on experience with Active Directory, Office 365, and both on-premises and cloud environments. Familiarity with Microsoft Office suite and other client-side applications. Understanding of IT infrastructure, networking, and telecommunication fundamentals.Key Accountabilities End-User Support Respond to Service Requests via ticketing system and escalations and provide walk-up and deskside support. Troubleshoot and resolve day-to-day tickets effectively and efficiently. Promptly escalate and redirect issues beyond purview or expertise to next level.Device & Equipment Management Responsible for installation, deployment, troubleshooting, management and support of desktops, laptops, tablets, mobile devices, software, peripherals, telephony, and various equipment in the environment. Responsible for onboarding new hire computer & telephone assignments and desk configuration. Responsible for management and maintenance of asset inventory on an ongoing basis.Documentation & Knowledge Management Responsible for creation and maintenance of IT operational documents: instructions, guidelines, reference sheets, etc.Project & Initiative Support Responsible for minor IT initiatives/projects and participate in major IT initiatives/projects. Participate, engage and contribute in scheduled IT meetings.Vendor & External Liaison Liaise with hardware and software vendors (or suppliers) for contract support or warranty repairs.Education and Experience Bachelor's degree in Computer Science, Information Technology, or related field. Relevant technical certifications are preferred: CompTIA A+ Network+ Microsoft Certified: Modern Desktop Administrator Associate ITIL Foundation (Service Management understanding) Substantial work experience in IT support or a similar technical support role. Proven experience in a Service Desk and/or IT Operations environment.Soft Skills Strong verbal and written communication skills. Excellent interpersonal and customer service abilities. Creative problem solver with strong analytical and conflict-resolution skills. Ability to prioritise tasks, manage time effectively, and work well under pressure