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  • Manager of Client Care
    Manager of Client Care
    7 days ago
    Full-time
    London

    WHO ARE YOU? After years of success in Canada, UROSPOT is expanding into the UK. As the Manager of Client Care you truly change lives. Using your nursing / healthcare background, you will lead our client experience team and ensure the clients who walk through our door, frustrated by their pelvic health challenges, receive world class care that restores their freedom, confidence, and trust in their body again. You ensure clients leave feeling educated and empowered about their health and wellness. At UROSPOT you’ll become a subject matter expert on all things pelvic health. You will lead our pelvic health done differently care model that incorporates education, health coaching and our non-invasive, disruptive technology that restores the fitness of the pelvic floor musculature to help improve quality of life for those struggling with bladder leaks, urgency, frequency, prolapse, GSM etc. No more changing pads and nappies as a nurse / healthcare professional. Our clients stay fully clothed throughout their journey at UROSPOT. You will build relationships with our clients by leading all client consultations, developing an individual care plan for each person and inspiring them to prioritize their health. Your impeccable listening skills, empathetic understanding and contagious passion will help ensure our clients feel heard, understood and are provided the hope they so deserve. You are a natural storyteller and leader. Your warmth, competence and professional appearance immediately build trust; making people feel comfortable. Your attention to detail will ensure a meaningful brand experience every time you interact with a client. You are excited to lead a small team of like-minded people passionate about improving women’s health. You are a confident coach and enjoy helping others succeed as well as inspiring a team around a common goal. Passion with purpose is what you’ve been craving. Setting a goal and crushing it lights you up inside. Leading a small team excites you. A regular Monday-Friday schedule feels like a dream come true. We can’t wait to meet you. JOB DUTIES: • As a passionate brand ambassador, take lead role in client consultations. Review intake forms in advance of consultation. Listen empathetically and question brilliantly to build an individualized care plan for each client. In a safe and effective manner provide trial treatment and coordinate their treatment protocol with the help of our Client Care Administrator. You are the ultimate owner of client experience., • Responsible for conversion from interest through to treatment., • Fully understand how to perform every role in the clinic operations. You are able to step in wherever necessary when staffing shortages occur or to cover breaks., • Correct performance in each role if process is not being adhered to., • Handle all customer complaints and comments in a professional, timely and mindful manner knowing “clients at our core” is a core value at UROSPOT., • Respect and protect the rights of clients, including but not limited to their right to independence, autonomy, and self-determination; their right to choose and practice individual values, beliefs, religion, and culture; their right to privacy and dignity; and their right to live free from retaliation, discrimination, and abuse., • Maintain and model appropriate personal boundaries with clients, and refrain from involvement with client personal affairs or other business that may constitute a conflict of interest., • Ensure that all direct reports delivering treatment comply with company policies, procedures, and ethical standards. Ensure clients receive exceptional care during their treatment protocol., • Ensure correct reporting procedures for all client sessions are entered completely and efficiently., • Ensure that team members adhere to all appearance standards, personal hygiene and safety procedures and guidelines., • Ensure that safe work practices are followed., • Contribute ideas and oversee and assist with the planning and implementation enhancements that make our client experience better., • Analyze departmental operations and identify areas requiring improvement., • Submit any required reports on time and complete., • Communicate effectively and use a professional approach with all team members, managers, supervisors, clients, and stakeholders., • Knowledge of external regulatory bodies governing the organization. This includes partnering with clinic owner to ensure policies and procedures adhere to CQC expectations., • Assist the owner in the hiring of staff., • Maintain current credentials as required for employment. JOB REQUIREMENTS: • Registered healthcare professional (e.g. RN / BScN or other healthcare professional); current certificate of competency from the appropriate regulating body and must be in good standing (e.g. NMC), • Completion of an Enhanced DBS check., • Further education / interest in women’s health, pelvic health or other related specialism., • Familiarity with CQC and keen to ensure the UROSPOT services adhere to all policies and procedures., • Sales and client management experience is an asset., • You are a storyteller, a planner, a lover of being organized., • Passionate about helping people., • An innate leader – you have led teams before and relish this opportunity., • Able to set expectations, delegate and monitor progress of all direct reports., • Effective leadership skills, with a strong focus on mentoring and motivation of employees., • A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills., • You believe in women's empowerment and are eager to be a part of something with a true purpose that will change women's lives for the better. WORK CONDITIONS: • Work environment is one where you bring clients joy, freedom and confidence in a beautiful setting., • Currently a Monday-Friday operation during the day. Possibility of Saturdays in the future with expansion., • Interaction with clients, employees and owners., • Occasional help at marketing events. Acknowledgement and Agreement UROSPOT is an equal opportunity employer and strives to ensure that its hiring process meets the needs of all persons. As such, UROSPOT will provide reasonable accommodation for any applicant, as requested during the hiring process.

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  • Business Marketing Consultant for The Cat Got The Cream Business School
    Business Marketing Consultant for The Cat Got The Cream Business School
    20 days ago
    £12.96–£14.96 hourly
    Full-time
    London

    Job Requirement We are seeking a passionate and experienced Business Marketing Consultant for a full-time position lasting 24 months. The role involves working 25 hours per week over 5 days, with a salary of £12.96 per hour for those aged 21 and over, dependent on age and experience. The consultant will have the opportunity to work remotely, with one week per month required in our office or at another designated location. Applicants must ensure a secure remote work environment that complies with our privacy and disclosure policies. Requirements include a Windows 11 computer, constant internet access, a smartphone equipped with WhatsApp, Zoom, and Microsoft Teams, and the ability to forward calls. Responsibilities and Duties • Support clients and prospects by enhancing their use of our services through digital marketing and social media strategies., • Conduct market analysis, plan campaigns, and create engaging content to attract customers., • Design promotional materials like business cards and flyers., • Provide business and marketing planning advice, including legal aspects for self-employed individuals., • Mentor 60 participants in our online business school MBM training course., • Lead content creation and generate leads, focusing on deal closure and client outreach., • Offer customised service plans to meet individual business needs., • Participate in growth and networking initiatives, encouraging full client engagement. Skills, Experience, Abilities, and Qualifications • A fundamental qualification in online marketing and either a BSc in Marketing or an MBA., • Experience in digital marketing, particularly with social media platforms and content promotion., • Proficiency in graphic design using tools like Canva, and knowledge of both digital and print marketing., • Strong communication and copywriting skills, alongside analytical abilities and attention to detail., • Competence in maintaining business records, and using Microsoft Office and internet research tools., • Excellent interpersonal skills and professionalism are essential. Qualities and Attributes 1. Professional business acumen and a friendly demeanor., 2. Reliability, honesty, and accountability., 3. Creativity, ambition, and a willingness to learn and help others., 4. Teamwork spirit and conflict resolution abilities. How to Apply Interested applicants should submit a CV that highlights relevant experience, skills, and qualifications. A cover letter explaining your motivation for applying is also required. Additionally, complete the Girlfridayz Limited's initial job online application form.

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  • Team Leader
    Team Leader
    2 months ago
    £12.21–£13 hourly
    Full-time
    London

    Job Title: Team Leader – Front of House Reports to: Restaurant Manager Location: Bond Street Department: Front of House / Service Team Job Purpose: The Team Leader is responsible for supervising the front-of-house team to ensure smooth daily operations, excellent guest service, and adherence to company standards. This role involves leading by example, supporting and motivating the service team, and ensuring that every guest enjoys a seamless dining experience. Key Responsibilities: • Team Supervision:, • Lead, guide, and support front-of-house team members in their daily duties, ensuring efficiency, professionalism, and a positive attitude at all times., • Customer Service Excellence:, • Ensure that guests are greeted warmly, seated promptly, and provided with attentive and courteous service throughout their visit. Handle any guest concerns or complaints promptly and professionally., • Operational Coordination:, • Oversee order-taking, food and beverage service, and table management to maintain smooth service flow, particularly during peak hours. Coordinate closely with kitchen and bar teams to ensure accuracy and timeliness of orders., • Training & Development:, • Assist in onboarding and training new team members. Continuously coach and mentor staff to maintain high standards of service and teamwork., • Quality & Standards:, • Monitor presentation, cleanliness, and overall dining environment to ensure all areas meet company hygiene, safety, and brand standards., • Shift Management:, • Assist with opening and closing procedures, prepare shift reports, allocate tasks, and ensure side duties are completed efficiently., • Communication:, • Act as a point of contact between front-of-house and management, ensuring clear communication of updates, feedback, and operational needs. Skills and Qualifications: • Proven experience in a supervisory or senior waiter/waitress role within a hospitality or restaurant environment., • Strong leadership, communication, and organizational skills., • Excellent customer service and conflict-resolution abilities., • Ability to multitask and perform under pressure., • Basic knowledge of food safety and health regulations., • Flexibility to work evenings, weekends, and holidays as required. Personal Attributes: • Positive and proactive attitude., • Team-oriented and supportive., • Reliable, professional, and attentive to detail., • Passionate about hospitality and guest satisfaction. Basic Pay would be £12.21 to £13 + Tips an hour during probation period for 3 months after which it would increase.

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