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About Us: Join the vibrant team at Student Castle & Capitol Students, an esteemed player in the Purpose-Built Student Accommodation sector. Our unwavering aim is to create a warm and welcoming "home away from home" experience for all our student residents. We are seeking a dedicated professional to fill the position of Assistant Property Manager for our Brighton Property. Key Duties & Responsibilities 1. Office Administration • Assist the Property Manager in all aspects of office administration including responding to email, telephone, and face to face enquiries., • Producing rotas for the various other teams including security and housekeeping, • Develop and update office documents as necessary, • Manage staff holidays and sickness logs, • Update and complete financial records such as petty cash, expenses, and bank reconciliations, • Follow the credit control procedure for students in rent arrears 2. Customer Care and Pastoral Support • Provide front desk, telephone and written support to customers and stakeholders in line with Student Castle company policy, • Provide support, counselling and advice to customers to assist them in dealing with student life e.g. financial advice, learning support, university life, • Organising social events with student input, • Monitor and update all social media streams regularly, • Holding regular meetings with a target group of students to gain feedback and highlight possible areas of improvement or change 3. Business Development • Arranging and performing sales viewings for prospective customers, • Promoting the business at university open days, • Utilising online materials and social media to promote the Student Castle brand, • Developing and implementing new marketing strategies 4. Facilities Management Support • Log and inform facilities team of maintenance issues, • Liaise with contractors for maintenance issues unable to be dealt with in house, • Advising students or works to be carried out and access to rooms being required, • Ensuring servicing and maintenance records are kept up to date 5. Other Duties • Assist with ad hoc requests as necessary for business needs especially at peak times such as student move in and move out weekends, • Perform and document regular inspections of student flats, • Assist with summer deep clean and maintenance works programe of works Experience & Skills: • HND (or higher) in a relevant management-related discipline, • PBSA and/or University Accommodation management experience, • Experience in staff supervision, appraisals, and team leadership, • Sales and allocations experience, • Strong understanding of HMO legislation and sector compliance, • Knowledge of PPM schedules, • Competent user of CCTV systems, • Excellent communication and customer service skills, • Proficient in Microsoft Office and accommodation booking systems, • High level of accuracy in financial tasks and reconciliations, • Ability to work independently and as part of a wider team, • Strong organizational, planning, and problem-solving skills, • Reliable, confident, assertive, and diplomatic Desirable • First Aid qualification, • Mental Health First Aid qualification, • Experience using CRM systems, • Experience managing social media accounts Why Join Our Team: At Student Castle, we believe in fostering a work environment where our team not only excels professionally but thrives personally. When you become part of our dynamic family, you'll enjoy a comprehensive benefits package designed to enhance your well-being and celebrate life's milestones. Here's a glimpse of what we offer: · 33 Days of Annual Leave including Bank Holidays: Because work-life balance matters. · Discretionary Bonus Scheme: Recognizing and rewarding your hard work. · Health and Wellbeing Initiatives: Your health matters to us. · Virtual GP Access: Easy and convenient healthcare at your fingertips. · Health Cash Plan: Taking care of your health expenses. · Company Paid Sick Leave: We support you during challenging times. · Enhanced Maternity/Paternity Pay: Welcoming the newest members of your family. · Maternity Wardrobe Support: Looking and feeling great during pregnancy. · A Gift at the Birth of Your Baby: Because new beginnings deserve a celebration. · Entire Day Off for Your Child’s First Day at School: Cherishing important moments. · Me Day: Take a break, you've earned it. · Access to Deals & Discounts: Enjoy exclusive perks. · Career Celebration Awards: Recognizing your achievements along the way. ….. and more! More details and eligibility criteria will be shared with the successful candidate! • Note: Due to high volume of applications, only shortlisted candidates will be contacted. We appreciate your understanding.