Floor Manager for restaurant
2 months ago
London
The Restaurant Floor Manager is responsible for overseeing the daily operations of the restaurant floor, ensuring exceptional service delivery, and managing the front-of-house staff. This role focuses on creating a positive dining experience for guests while maintaining high standards of service, cleanliness, and operational efficiency. 1. Staff Management:
- Supervise and coordinate the activities of waitstaff, hosts/hostesses, and bartenders.
- Train, mentor, and develop front-of-house staff to deliver outstanding customer service.
- Schedule shifts and manage staff rotas to ensure proper coverage during peak dining hours. 2. Customer Service:
- Greet guests, manage reservations, and ensure timely seating and service.
- Address customer inquiries, complaints, and concerns promptly and professionally.
- Monitor dining experience and solicit feedback to enhance customer satisfaction. 3. Operational Oversight:
- Ensure the restaurant floor is clean, organized, and properly set up for service.
- Collaborate with the kitchen staff to ensure timely food preparation and service.
- Monitor food and beverage quality, presentation, and portion control. 4. Sales and Financial Management:
- Assist in achieving sales targets and managing operational costs.
- Monitor and report on daily sales and performance metrics to management.
- Handle cash and credit transactions, ensuring accuracy at the point of sale. 5. Health and Safety Compliance:
- Ensure compliance with health and safety regulations, food safety standards, and alcohol licensing laws.
- Implement and maintain cleaning and sanitation protocols for the restaurant. 6. Event Coordination:
- Assist with planning and executing special events, private parties, and catering services.
- Work with management to develop promotional activities and menu specials. Qualifications: - Previous experience in a restaurant management or supervisory role. - Strong leadership and team management skills. - Excellent communication and customer service abilities. - Ability to work in a fast-paced environment and handle high-pressure situations. - Knowledge of food and beverage service, health and safety regulations, and POS systems.
