Client Services Manager
21 hours ago
Nottingham
Client Services Manager Permanent ¦¦ Nottingham ¦¦ Hybrid (3 Days Onsite) ¦¦ Salary: £45,000 - £75,000 D.O.E TechHeads is currently seeking a commercially aware and relationship-focused Client Services Manager to act as the key operational link between clients, underwriting, and back-office teams within a specialty insurance environment. You will play a pivotal role in ensuring client interactions are efficient, simple and solution-driven - managing onboarding, resolving operational challenges, and ensuring underwriting can focus on growth while clients receive a seamless service experience. This role requires strong project management capability, stakeholder influence, and a solid understanding of delegated insurance operations. Responsibilities • Act as the primary operational point of contact for clients, • Project manage onboarding of new clients, schemes and contracts, • Coordinate across underwriting and operational teams to resolve issues efficiently, • Take ownership of operational challenges and drive resolution across functional silos, • Build strong working relationships with client operational stakeholders (Operations, IT, Credit Control, etc.), • Keep underwriters informed of operational performance and escalate material issues appropriately, • Apply structured project management frameworks to ensure timely, accurate client launches, • Proactively identify and address performance issues (e.g. bordereaux, debt, data quality), • Develop and monitor service performance metrics, • Support continuous improvement through data-led problem solving Requirements Experience • Experience in insurance operations, ideally within delegated authority environments, • Proven client relationship management experience in insurance, reinsurance, or financial services, • Experience delivering complex, client-facing projects, • Strong understanding of underwriting processes and operational workflows, • Experience operating in a commercial, client-facing environment, • Ability to influence and manage cross-functional stakeholders Skills & Competencies • Excellent communication and facilitation skills, • Strong analytical and problem-solving capability, • Ability to translate technical operational detail into client-facing communication, • Sound judgement — knowing when to escalate versus resolve internally, • Strong collaboration skills across matrix organisations, • Experience driving process improvement and change initiatives Qualifications (Desirable) • ACII (or equivalent insurance qualification), • PRINCE2, PMP or Agile certification