Offres customer service assistant à HarlowCréer des alertes d'emploi

Part time dog groomer wanted. 1-2 day a week with the possibility of it leading to more. Why join us? Grooming Marvellous has grown through the years, however it is still very much a family business at heart. We quickly identify individuals who are keen to progress and will provide them with the necessary training and experience to do so. We are a busy but friendly and relaxed salon and we are looking for experienced, customer focused, friendly stylists who have a genuine enthusiasm for dogs to join our salon. We are currently recruiting for an assistant stylist within our salon based in HODDESDON Responsibilities of a Stylist: • MUST be reliable., • Able to groom and style breeds of dogs to a high standard., • Overseeing the running of the salon., • Demonstrating a hands-on approach and willingness to train to our high standards., • Supporting your head stylist in preparing the dogs ready for their groom., • To show helpfulness toward for the sales performance of the salon, identifying any improvements needed., • Booking and managing appointments, this includes answering phones and talking to customers face to face., • Delivering high standards of customer service and being confident in talking with customers., • Going ‘the extra mile’ for every customer., • Ensuring a clean and professional presentation to our high level of housekeeping and maintenance of equipment. Requirements of a Stylist: • A genuine interest and love of dogs, • A valid qualification and preferably a minimum of 2 years experience in dog grooming professionally, • A confident and positive approach to handling dogs., • Willing to build strong relationships with our customers and their pets., • Excellent communication skills., • A thirst for continued training and team development., • The drive and determination to work equally well as part of a busy team and under own initiative., • Willingness to pass grooming knowledge to trainee stylists and students (grooming Marvellous is also home to GM Academy a training school and will occasionlly have students in being taught by the head stylist). Benefits of becoming a Stylist with Grooming Marvellous: • Additional training and development if needed for grooming styles., • Flexibility on uniform provided its professional wear, • High quality equipment provided, but also the option to use your own tools, • Additional days and overtime if wanted., • flexibility on choice of work day, • Staff discount, • Bathing assistants will bath and dry your dogs (however on busy days we all muck in together and work as a team), • Closed between Christmas and New year for a well deserved (and paid) break Please note, this role will involve heavy lifting.

We are seeking a detail-oriented Receptionist to join our team. The ideal candidate will be responsible for managing the front desk, providing administrative support, and ensuring efficient office operations. There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, ensure that appointment bookings are well- managed, provide a safe and high- quality service and assist with keeping health records accurate and up-to-date.The main responsibilities of the roles include: • Greeting and directing all patients., • Making appointments and giving out appointment cards, where required., • Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc., • Dealing with requests for information, and managing problems and complaints., • Advising patients of practice procedures., • Supporting our 'on duty team'., • Answering the telephone, promptly. Further training will be available to further your skills to support your professional development.About the CandidateWe are looking for a receptionist to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes: • Excellent communication skills, with a clear and polite telephone manner., • Ability to work in a polite, confidential and discreet manner, respecting patients at all times., • Experience of working with the general public, being sensitive and empathic in distressing situations., • Confidence to work as part of a team and ability to "think on your feet"., • Strong IT and administration skills., • Previous medical or healthcare receptionist experience is desirable. Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. Job Type: 20+ hours Work Location: In person

Customer Experience Manager (E-commerce) Location: Bishop’s Stortford (on-site) Salary: £25,000 – £28,000 (depending on experience) Hours: Full-time, 35 hours per week, 5 days a week (flexible hours considered, including part-time over five days) Start: Immediate About Goldtop Goldtop Motorcycle Outfitters is an independent British motorcycle apparel brand, designing and supplying premium leather jackets, gloves, luggage and riding apparel to customers around the world. We're passionate about quality, craftsmanship and customer service, and we believe every interaction with our customers should reflect the same care and attention that goes into our products. We're looking for a friendly, knowledgeable and organised Customer Experience Manager to become the voice of Goldtop. You'll be the first point of contact for our customers, helping riders choose the right products, resolving issues with empathy and professionalism, and ensuring every customer receives the exceptional service our brand is known for. Working closely with the Managing Director and the wider team, you'll take ownership of our customer support function while helping shape an outstanding customer experience as the business continues to grow. The Role This is a varied and rewarding position where no two days are quite the same. You'll manage customer enquiries from first contact through to resolution, supporting riders before they purchase and looking after them long after their order has arrived. Whether you're helping someone choose the correct jacket size, arranging an exchange, processing a warranty claim or resolving a delivery query, you'll take pride in finding the right solution while maintaining the friendly, knowledgeable and personal approach that defines Goldtop. As a small, growing business, we're looking for someone who enjoys taking ownership, thrives in a hands-on environment and is happy to support other areas of the business when needed. Key Responsibilities Customer Support: • Act as the primary point of contact for customer enquiries via telephone and email., • Deliver friendly, knowledgeable and professional support before, during and after purchase., • Advise customers on sizing, product features and suitability without using high-pressure sales techniques., • Help customers choose the right products based on their individual needs., • Resolve customer queries efficiently while maintaining a positive customer experience., • Manage returns, exchanges, refunds and warranty claims., • Liaise with couriers regarding delivery issues where required., • Maintain accurate customer records and correspondence within our support systems., • Ensure the customer support inbox is managed effectively and kept up to date throughout each day. Customer Experience: • Take ownership of the overall customer support experience., • Identify recurring customer issues and suggest improvements to products, processes or website information., • Help maintain a consistently high standard of customer satisfaction., • Support the wider team with customer-related administrative tasks as required., • Provide occasional assistance in other areas of the business during busy periods., • Represent Goldtop professionally at occasional motorcycle events and shows if required. About You We're looking for someone who genuinely enjoys helping people. You'll be naturally organised, calm under pressure and able to build trust with customers through honest advice and excellent communication. You'll ideally have: • Previous experience in a customer support or customer service role., • Experience within an ecommerce business, ideally selling premium products., • Excellent written and verbal communication skills., • Strong organisational skills with excellent attention to detail., • A calm, patient and professional approach to problem solving., • Confidence using computer systems and learning new software., • A genuine desire to provide exceptional customer service., • A passion for motorcycles or motorcycling would be a significant advantage. Experience with Shopify, Gorgias or ShipStation would be beneficial but is not essential. What Success Looks Like You'll know you're succeeding when: • Customer emails and enquiries are responded to promptly and professionally., • Returns, refunds and warranty claims are processed efficiently., • Customers receive knowledgeable, honest advice that helps them make the right purchasing decisions., • Customer feedback remains consistently positive., • Recurring issues are identified and improvements are suggested proactively., • Every customer interaction reflects Goldtop's reputation for quality and personal service. What We Offer • Monday to Friday working pattern., • Flexible working hours considered, including part-time over five days., • 50% staff discount across our product range., • Flexible holiday arrangements., • Workplace pension., • A supportive, friendly and passionate working environment., • Opportunities to attend motorcycle shows and industry events., • Direct access to the Managing Director with the opportunity to influence how we look after our customers., • Genuine opportunities to grow with the business as Goldtop continues to expand. Why Join Goldtop? This isn't a call centre role. You'll be joining an independent British motorcycle brand where customer service is genuinely valued and where you'll have the freedom to take ownership of your work. You'll become an important part of a small, passionate team that takes pride in doing things properly. Every conversation, every email and every customer interaction is an opportunity to reinforce the trust our customers place in Goldtop. If you enjoy helping people, solving problems and delivering exceptional service with a personal touch, we'd love to hear from you.