Visitor Welcome Assistant
2 days ago
Saltash
About Cotehele Cotehele is a historic estate in Cornwall, set within beautiful countryside on the banks of the River Tamar. With its historic house, gardens, estate walks, visitor facilities and seasonal events, Cotehele welcomes a wide range of visitors throughout the year. The Role We are looking for friendly, reliable and enthusiastic Visitor Welcome Assistants to join the team at Cotehele. This role is ideal for students, part-time workers, seasonal staff or anyone looking for flexible work in a welcoming visitor-facing environment. Full-time hours may also be available for candidates who are looking for a more regular role. As a Visitor Welcome Assistant, you will be one of the first people visitors meet when they arrive. You will help create a warm and positive first impression, provide useful information, support ticketing and membership processes, and help visitors make the most of their day at Cotehele. Key Responsibilities • Welcome visitors in a friendly, professional and approachable manner, • Provide information about the house, gardens, estate, facilities, events and opening times, • Support admissions, ticket checks, booking queries and visitor flow at entry points, • Promote membership, donations and visitor offers where appropriate, • Help visitors with directions, accessibility information and general enquiries, • Support the smooth running of busy periods, including weekends, school holidays and events, • Assist with queue management, car park guidance and visitor arrival procedures when required, • Work closely with staff and volunteers to ensure visitors receive a high-quality experience, • Help maintain clean, tidy and welcoming visitor areas, • Report visitor feedback, incidents, lost property or safety concerns to the duty manager, • Follow site procedures for health and safety, safeguarding and customer serviceEssential Criteria, • Friendly, confident and approachable manner, • Good communication skills, • Reliable, punctual and well-presented, • Comfortable speaking with visitors and members of the public, • Willingness to learn about Cotehele and share helpful information with visitors, • Ability to work as part of a team, • Calm and positive approach during busy periods, • Flexibility to work weekends, bank holidays, school holidays or occasional eventsDesirable Criteria, • Previous experience in customer service, hospitality, retail, tourism, events or visitor attractions, • Experience handling payments, ticketing systems or bookings, • Interest in heritage, nature, conservation or the work of the National Trust, • First aid training or willingness to complete basic training, • Local knowledge of Cornwall, the Tamar Valley or surrounding areaSuitable For This role could suit: • Students looking for part-time, weekend or holiday work, • People looking for flexible hours around study, family or other commitments, • Seasonal workers interested in visitor attractions or heritage sites, • Candidates looking to build experience in tourism, hospitality, heritage or customer service, • Full-time applicants seeking a regular visitor-facing roleWhat We Offer, • A unique working environment at one of Cornwall’s historic estates, • Flexible part-time, seasonal or full-time hours depending on availability, • Training and support from an experienced property team, • Opportunities to develop customer service, communication and visitor operations skills, • Staff benefits in line with company policy, • On-site parking, • A friendly and supportive working environmentEmployment Details Employment type: Part-time, seasonal and full-time opportunities available Hours: Flexible hours available, including weekends, bank holidays and school holidays Location: Cotehele, St Dominick, Saltash, Cornwall, PL12 6TA Salary: Competitive hourly rate, dependent on experience and role level Reporting to: Duty Manager Equal Opportunities We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds. Reasonable adjustments can be made throughout the recruitment process for candidates who need them.