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The Firm KP Law is a UK-based claimant law firm focused on collective redress. With offices in London, Liverpool, Manchester, and Birmingham, we represent large groups of individuals in high-profile cases against major corporations. Our team combines legal expertise with a data-driven, tech-enabled approach to litigation. We’re not a traditional law firm, we’re built for scale, efficiency, and impact. Behind every case is a collaborative team of legal and operational professionals working together to deliver results that matter. At KP Law, you’ll be part of a fast-growing firm that’s reshaping how justice is delivered. Whether you’re a lawyer or part of our operations team, your work will directly contribute to landmark cases and meaningful outcomes for thousands of people. We believe excellence in everything, that together we achieve more, and that there's always a way to make things happen. If you're a creative problem solver, a collaborative worker, and ready to challenge the status quo, KP Law offers the opportunity to work on some of the biggest multi-claimant cases in the UK and grow with a firm that’s redefining how justice is delivered. The Role As a Customer Service Representative n our Client Service Team (CST) you will primarily be responsible for handling queries from a broad range of clients, ensuring a high level of service and a positive experience of KP Law. Role Responsibilities As a Customer Service Representative (CST), your role will include, but is not limited to: • Dealing with inbound client queries, primarily over the telephone but may also include email, website and social media enquiries., • Providing updates to clients on the status of the case in a timely and accurate manner., • Acting as a first point of resolution for client complaints and escalating through the appropriate channels where you are unable to resolve., • Updating and maintaining client information, including notes from calls and other points of communication, in the relevant systems., • Working closely with other members of the operational and legal teams to ensure seamless communication and client satisfaction., • Participating in team meetings and contribute to process improvements related to client services., • Working Patterns: 2 shifts Monday to Friday 9.00am – 5.30pm or 11.30am to 8.00pm. and 1-2 Saturday shifts per month., • You will be required to travel to our Liverpool and Manchester Offices Person Specification Experience • Previous experience of working in a customer service role, • Previous experience of providing client service via telephony, email, and social media channels to the public., • Experience of using case management / CRM / client databases or systems (nice to have) Skills • Client-centric approach with the ability to understand different client needs and deliver the right solution., • Exceptional verbal and written communication skills., • Calm and patient under pressure with the ability to deal with difficult and sensitive situations in an appropriate manner., • Highly organised with strong attention to detail., • Able to work effectively as part of a team and under your own initiative., • Continuous improvement mindset with a willingness to embrace change., • Highly self-motivated with the ability to meet multiple, tight deadlines in a fast-paced dynamic environment with consistently high levels of performance., • Strong problem-solving skills – willing to think logically and provide solutions, even when dealing with issues which are novel., • MS Office skills in Word, Outlook, PowerPoint and Excel Equal Opportunities Our approach to our people is underpinned by our commitment to equity, diversity, inclusion and well-being. Our ambition is to build a richly diverse workforce made up of the best talent in our industry. With a workplace that is supportive and inclusive, recognises and nurtures talent, and has a strong sense of community between colleagues. This means that everyone who either applies to or works for KP Law is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation, or religious beliefs. Our Values At KP Law, we pride ourselves on being a values-led law firm. Our Values: Excellence in Everything • We deliver high-quality work, ensuring accuracy, and attention to detail in everything we do., • We seek continuing competence by embracing feedback, learning from our experiences and that of others, and developing our expertise., • We hold ourselves and each other to account for upholding the highest professional standards, ensuring our clients receive exceptional service. Together We Achieve More • We collaborate openly, valuing and respecting diverse perspectives to achieve the best results., • We support and trust one another, fostering an inclusive environment where everyone can contribute and thrive., • We recognise that success is a team effort, sharing knowledge and celebrating each other’s achievements. There’s Always a Way • We approach challenges with a positive and proactive mindset, exploring creative and practical solutions., • We take ownership of problems, staying committed and resilient until we achieve the best outcome., • We embrace change and adaptability, seeing obstacles as opportunities to improve and innovate. Our Benefits • We strive to offer a rounded benefits package, that employees value, no matter what stage of their career they are in. Current benefits include:, • Annual discretionary bonus scheme, • Company contributory pension scheme, • Hybrid working, • Life assurance, • Cash-back healthcare scheme, • Enhanced family friendly polices, • Employee Assistance Programme, • Subsidised gym membership, • Cycle to Work scheme, • Staff referral scheme

Name of role holder: Executive Driver & Commercial Support Representative Report to: Chief Commercial Officer Department: Sales Division: Trade Sales Based: Lordswood and Capstone Salary: £35k-£40k +++ Purpose of role: To provide professional, safe, and reliable transportation for the Chief Commercial Officer (CCO), ensuring efficient travel throughout the UK while maintaining the highest standards of discretion, confidentiality, and professionalism. When not engaged in driving duties, the role will support the Senior Commercial Team in the coordination and delivery of key sales activities. Responsibilities will include customer relationship management (CRM) administration, sales reporting, customer contact planning, account analysis, territory planning, meeting preparation, and supporting commercial projects. The role will also provide assistance during customer visits and meetings, gaining exposure to key account management and business development activities. This position is designed as a development opportunity for an individual with some sales, customer service, account management, or business development experience who wishes to build a long-term career in commercial sales. Through structured development, customer exposure, and mentoring from the Commercial Leadership Team, the successful candidate will be expected to progress towards an Area Sales Manager position as their experience and capability develop.Executive Driver Duties • Provide safe, professional and punctual transportation for the Chief Commercial Officer throughout the UK., • Plan routes efficiently, considering traffic, weather and scheduling requirements., • Maintain flexibility to support early morning starts, late finishes and occasional overnight stays., • Ensure the executive vehicle is maintained to the highest standards of cleanliness, roadworthiness and presentation., • Conduct routine vehicle inspections and coordinate servicing, MOTs and repairs., • Manage travel itineraries and support the coordination of appointments and meetings where required., • Assist with transportation of documents, materials and equipment needed for business meetings., • Represent the company professionally when interacting with customers, suppliers and stakeholders. Commercial & Sales Duties • Support the Senior Sales Team with CRM data management, customer records, opportunity tracking, and pipeline reporting., • Assist in the preparation of sales forecasts, territory plans, customer reviews, and business reports., • Coordinate customer appointments, visits, and follow-up activities., • Prepare meeting packs, presentations, and commercial documentation., • Support key account management activities and maintain regular contact with customers., • Conduct market and competitor research to identify commercial opportunities., • Assist with lead generation and prospect identification activities., • Attend customer visits and meetings alongside senior sales colleagues to gain commercial experience., • Maintain accurate records within company CRM systems., • Support sales campaigns, product launches, and commercial initiatives. Confidentiality & Professional Conduct • Maintain absolute discretion regarding all business information, discussions, customer data and commercially sensitive matters., • Handle confidential documents and information securely at all times., • Demonstrate professional judgement and integrity when exposed to strategic, financial and organisational information., • Act as a trusted representative of the Chief Commercial Officer and the wider business. Knowledge, Skills & Experience Essential • Support the Senior Sales Team with CRM data management, customer records, opportunity tracking, and pipeline reporting., • Assist in the preparation of sales forecasts, territory plans, customer reviews, and business reports., • Coordinate customer appointments, visits, and follow-up activities., • Prepare meeting packs, presentations, and commercial documentation., • Support key account management activities and maintain regular contact with customers., • Conduct market and competitor research to identify commercial opportunities., • Assist with lead generation and prospect identification activities., • Attend customer visits and meetings alongside senior sales colleagues to gain commercial experience., • Maintain accurate records within company CRM systems., • Support sales campaigns, product launches, and commercial initiatives. Personal Attributes • Experience using CRM systems., • Experience within construction, manufacturing, engineering, industrial, or distribution sectors., • Knowledge of sales processes and customer account management., • Experience supporting senior managers or directors., • The ability to remain calm and professional under pressure. JBRP1_UKTJ

Match and sell our products or services to our customers with confidence whenever possible, by cross or up-selling to appropriate products. As a Bilingual Customer Service Representative, you will be essential in delivering outstanding support to our clients in both Dutch and English. Your analytica

Heres a taste of what you will be doing as a Savings Customer Ambassador: - - Welcome customers to the branch, dealing with enquiries and supporting with transactions using our branch-based systems whilst creating a strong customer first culture - Deliver outstanding service in every customer inter

Job Title: Sales & Customer Service Representative Location: Liverpool / Hybrid Salary: £26,938 - £28,609 per annum Plus up to £2,000 performance related bonus per annum, once established within your role Job Type: Permanent, Full Time Working Hours: 37.5 hours a week between 9:00am and 17:30pm Monday to Friday including 1 in 3 Saturdays 09:00am - 17:30pm The Insurance Sales Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture. The Insurance Sales Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers. What you will be doing: Providing customers with bespoke insurance quotations, tailoring products to individuals needs Dealing with both existing and new customers Retaining existing clients Upselling additional products Always providing Excellent customer service Reporting to Team leader/Manager Reviewing an allocated renewal invite list Invite policies compliantly. Check policy data accuracy Ensure client records are updated appropriately Review a fair analysis of the market Handling Inbound & Outbound Calls Renew Policies Household policies compliantly Respond to Customer Renewal Queries What we're looking for: Excellent IT and data entry skills Good standard of numeracy and literacy Ability to communicate well Great attention to detail Excellent administration skills Previous sales or customer service experience Insurance experience is preferable but not essential as full training will be provided Excellent customer service skills, incorporating a confident and pleasant phone manner Good organisational skills and ability to prioritise own workload effectively Target driven Proficient computer skills including Microsoft Excel, word and Outlook. Highly self-motivated Pro-active thinker, able to solve problems independently as they arise Ability to communicate well at all levels both verbally and in writing Polite and professional Work to targets/KPI Team Player Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleagues: Mindful Employer - championing mental health and well-being Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression A Few Things to Know Before You Apply: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of; Customer Service Executive, Client Support Advisor, Outbound Sales, Customer Service, Inbound Sales, Sales Agent, Sales Account Manager, Customer Service Assistant may also be considered. TPBN1_UKTJ

In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the UK market.

Job Title: Customer Service Representative Agent Work From Home - Remote Panelists Part-Time Focus Group Participants - Remote Work From Home (Up To £700/Week) Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Phone Interviews. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. We need participants on the following topics: • Child Related (individuals with children 18 yrs or younger), • Cell Phones (Apple, Android, or Windows...Prepaid or Contract), • Entertainment (TV shows, movies, and video games), • Food (If you buy fast food, casual dining, or upscale dining), • Sports (Casual viewers and die-hard fans), • Electronics (Tell us which devices you prefer and why), • Pets (Animal lovers needed! Dogs, cats, and other pets), • Automobiles (Do you own, make payments, or lease your vehicle?), • Show up at least 10 minutes prior to discussion start time., • Participate by completing written and oral instructions., • Complete written survey provided for each panel., • MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date., • Must have either a smart phone with working camera or webcam on desktop/laptop., • Must have access to a reliable internet connection, • Desire to fully participate in one or several of the above topics, • Ability to read, understand, and follow oral and written instructions., • Customer Service Representative Agent experience is not necessary, • Flexibility to take part in discussions online or in-person., • No commute needed if you choose to work from home remotely., • No minimum hours. You can do this part-time or full-time, • Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products., • You get to review and use new products or services before they are launched to the public., • £55-£120 (per 1 hour session), • £250-£700 (multi-session studies) You must apply on our website and complete questionnaire to see if you qualify. This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is needed. If you are a customer service representative agent or someone just looking for a flexible part time remote work at home job, this is a great way to supplement your income.

Direct Sales Representative needed to promote fundraising programs in high-footfall venues.Requires excellent people skills, customer service, and a proactive approach.Driving license and car essential.

A sales representative is needed to promote fundraising lotteries for charities in high-traffic venues, requiring excellent people skills, customer service, and a proactive approach.

Job Title: Sales & Customer Service Representative Location: Liverpool, Hybrid Salary: £26,938 - £28,609 per annum Plus up to £2,000 performance related bonus per annum, once established within your role Job Type: Full Time, Permanent Working Hours: 37.5 hours a week between 9:00am and 17:30pm Monday to Friday including 1 in 3 Saturdays 09:00am - 17:30pm. The Insurance Sales Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture. The Insurance Sales Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers. What you will be doing: Quoting and closing new or renewal business enquires Building and maintaining long-standing client relationships Amending customer policies, payments and schedules Retaining existing clients at renewal Supporting customers with existing policy amendments Working towards individual and team targets Providing excellent rapport building skills. Handling sensitive information and following data protection principles Adhering to strict FCA guidelines Providing a professional service and promoting our brand in a positive mannerWe are looking for colleagues who are: As well as a passion for the job, below are the skills we are looking for to be successful in the role: A positive "can do" attitude Excellent verbal and written communication skills Great listening skills High level of accuracy and attention to detail Good problem solver Ability to work in a fast-paced environment Ability to multi-task and manage time effectively Be able to demonstrate patience and empathy Excellent customer service skills, incorporating a confident and polite telephone manner Previous Insurance or Financial Services Industry ExperienceGrow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgementBenefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & moreOur Commitment to our colleagues: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and well-being Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progressionA Few Things to Know Before You Apply: We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of; Customer Service Executive, Client Support Advisor, Outbound Sales, Customer Service, Inbound Sales, Sales Agent, Sales Account Manager, Customer Service Assistant may also be considered

Card Services Advisor Location: Valley Road, Birkenhead (potentially the opportunity to work some days from home once training is completed) Contract: Fixed-Term (September 2026 – January 2027) Monday – Friday 9am – 5pm Salary - £24,800 per year Overtime from October – December (including some Saturdays) No holidays can be taken in November & December About the role We’re looking for a customer-focused and detail-driven Card Services Advisor to join our Love2shop team on a fixed-term basis during one of our busiest and most exciting periods of the year. You’ll be at the heart of our customer experience—supporting customers across phone, email, live chat and social media, resolving queries quickly and efficiently, and ensuring every interaction leaves a positive impression. What you’ll be doing Acting as a subject matter expert across our range of physical and digital products Supporting customers across multiple channels (phone, email, live chat & social) Resolving queries first time wherever possible, including balance enquiries, refunds and replacements Investigating and resolving issues such as missing orders or failed transactions Supporting customers with account management and self-service tools (web & app) Monitoring social media and responding to customer feedback and queries Carrying out KYC checks and supporting fraud, AML and compliance processes Handling sensitive requests including account closures and GDPR requests Making outbound calls to support customer engagement and retention Identifying opportunities to improve processes and enhance the customer journey What we’re looking for Proven experience in a busy, customer-facing role Confidence supporting customers across multiple channels Strong communication and problem-solving skills High attention to detail and ability to handle sensitive data A team player with a proactive and positive approach Comfortable working in a fast-paced, constantly evolving environment Knowledge of FCA regulations, GDPR or financial services (desirable) Familiarity with Love2shop products (desirable) What you’ll bring A genuine passion for delivering great customer experiences The ability to stay calm under pressure and manage competing priorities A curious mindset—always looking for ways to improve and learn Accountability and ownership of your work A collaborative approach, working closely with teams across the business Why join us? This is a fantastic opportunity to gain experience in a fast-paced, customer-first environment during a key seasonal period. You’ll be part of a supportive and collaborative team where your ideas and input truly matter. You be interested in or have experience working as: Contact centre advisor, call centre agent, customer support representative, client services advisor, customer care assistant, contact centre representative, service desk advisor, call centre operative, customer experience advisor, client support agent, customer relations executive, helpdesk advisor, account services advisor, contact centre operative, customer enquiries advisor, call handler, customer service executive, client care advisor, telephone support advisor, multichannel customer advisor

Job Title: Sales & Customer Service Representative Location: Liverpool, Hybrid Salary: £26,938 - £28,609 per annum Plus up to £2,000 performance related bonus per annum, once established within your role Job Type: Full Time, Permanent Working Hours: 37.5 hours a week between 9:00am and 17:30pm Monday to Friday including 1 in 3 Saturdays 09:00am - 17:30pm. The Insurance Sales Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture. The Insurance Sales Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers. What you will be doing: Quoting and closing new or renewal business enquires Building and maintaining long-standing client relationships Amending customer policies, payments and schedules Retaining existing clients at renewal Supporting customers with existing policy amendments Working towards individual and team targets Providing excellent rapport building skills. Handling sensitive information and following data protection principles Adhering to strict FCA guidelines Providing a professional service and promoting our brand in a positive mannerWe are looking for colleagues who are: As well as a passion for the job, below are the skills we are looking for to be successful in the role: A positive "can do" attitude Excellent verbal and written communication skills Great listening skills High level of accuracy and attention to detail Good problem solver Ability to work in a fast-paced environment Ability to multi-task and manage time effectively Be able to demonstrate patience and empathy Excellent customer service skills, incorporating a confident and polite telephone manner Previous Insurance or Financial Services Industry ExperienceGrow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgementBenefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & moreOur Commitment to our colleagues: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and well-being Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progressionA Few Things to Know Before You Apply: We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of; Customer Service Executive, Client Support Advisor, Outbound Sales, Customer Service, Inbound Sales, Sales Agent, Sales Account Manager, Customer Service Assistant may also be considered

Job Title: Customer Service Representative Location: Liverpool - Hybrid Salary: £26,938 - £28,609 plus up to £2,000 performance-related bonus Job Type: Permanent, Full Time Working Hours: Hybrid model with a minimum of 3 days in the office (but your welcome to come in more often if you wish!) including work-life balance meets flexibility with three rotating shift patterns Early Shift: 08:30am - 17:00pm Mid Shift: 9:00am - 17:30pm Late Shift: 10:00am - 18:30pmAbout the role An Exciting Opportunity to Kickstart Your Career in Insurance! Are you ready to join an amazing team where every day brings a new challenge and opportunity to grow? This is more than just a job - it's your chance to build a career, develop your skills, and be part of a high-energy, supportive environment that celebrates success. We're looking for a Customer Service Representative to join our thriving inbound contact centre, specializing in insurance - and we want YOU to be part of our journey! What you'll be doing Crushing Your Goals & KPIs: Every day, you'll have the chance to hit exciting targets and make a real impact on our team's success. As you grow and improve, so will your salary! Achieving Quality Excellence: Delivering fantastic service will be your superpower. You'll shine in call audits and always strive to meet our high-quality standards. Turning Complaints into Opportunities: Every complaint is an opportunity to WOW a customer. You'll turn difficult situations around with your patience, empathy, and problem-solving skills. Handling Policy Queries & Changes: You'll be the go-to expert for customers seeking clarity or needing to make changes to their insurance policies. Providing VIP Service to Every Customer: Whether helping a regular customer or someone facing a tough time, you'll go above and beyond to make their experience amazing. Being a Brand Ambassador: You'll proudly represent our brand and values, creating an exceptional experience for everyone you interact with.About you: Motivation & Drive: You're passionate about providing exceptional service, tackling challenges head-on, and continuously improving. Strong Communication Skills: You'll be on the phone and webchat - and you're great at explaining things clearly and making customers feel heard and valued. Empathy & Patience: You can handle tricky situations with grace and always put customers first, especially those who might need a little extra care. Goal-Orientated: You love a challenge and take pride in hitting your targets and achieving your personal best Attention to Detail: Accuracy matters - and you've got an eye for it when it comes to managing insurance policiesGrow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgementBenefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & moreA Few Things to Know Before You Apply: We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of; Customer Service Executive, Client Support Advisor, Outbound Sales, Customer Service, Inbound Sales, Sales Agent, Sales Account Manager, Customer Service Assistant may also be considered

Job Title: Household Customer Service Representative Location: Liverpool / Hybrid Salary: £26,938 - £28,609 per annum plus up to £2,000 performance-related bonus Job Type: Permanent, Full Time Working Hours: Hybrid model with a minimum of 3 days in the office (but your welcome to come in more often if you wish!) including work-life balance meets flexibility with three rotating shift patterns Early Shift: 08:30am - 17:00pm Mid Shift: 9:00am - 17:30pm Late Shift: 10:00am - 18:30pmAbout the role An Exciting Opportunity to Kickstart Your Career in Insurance! Are you ready to join an amazing team where every day brings a new challenge and opportunity to grow? This is more than just a job - it's your chance to build a career, develop your skills, and be part of a high-energy, supportive environment that celebrates success. We're looking for a Customer Service Representative to join our thriving inbound contact centre, specializing in insurance - and we want YOU to be part of our journey! What you will be doing: Respond to all enquiries from customer and colleagues through all lines of communication. Provide high quality Customer Service and give the Customer a Positive helpful experience. As a brand ambassador always conduct yourself and communications in a courteous and helpful manner and ensure that all information required by either the customer or the colleague is obtained and communicated correctly and efficiently. Give suitable information to customers and assist with any queries relating to their insurance needs and policy cover. Build Report and trust with the Customer, resolving queries in a fast and efficient manner. Have multiple conversations with different Customers on webchat without compromising the quality of chats. Maintain an accurate record of the assessment of the customers awareness of risk and insurance as well as their circumstances and objectives. Using the system(s) you are provided, determine which insurer or scheme will provide the most competitive and suitable product for the query, and ensure that the best premium and policy cover and terms are obtained for the customer. Ensure that you look to resolve any customer dissatisfaction at first point of contact. Discuss any additional covers available to the customer to ensure that all their insurance requirements are satisfied. Demonstrate flexibility, empathy, consideration and respect when dealing with customers, team members and external organisations. Ensure that you are always working to agreed service levels. Be empathetic to Customer problems and find suitable solutions. Liaise with the relevant company departments or external insurance organisations to ensure that customers' needs, and requirements are always met by the company. Assist your Management Team with the day to day running of the department and any requests they may have. Complete all Key Learning and any additional training as requested by the Business. To bring to the attention of management any training or procedural issues needing to be addressed on either a personal or Company level, including suggestions for improvements on existing processes and procedures. Assist other team members as and when required. To report any act of a criminal, dangerous or deliberately negligent nature by another member of staff to your supervisor at the earliest opportunity. To behave in a responsible manner in the office always. Resolve Customer Complaints in a professional manner whilst demonstrating treating the customer fairly. Ensuring all details on NB applications are honest and accurate Performing checks on applicants' details to confirm accuracy Updating details and advising customers to any change in the price of their premium Assisting clients in providing vital information Promoting bespoke packages relating to the client's needs Assisting and learning underwritingWhat we're looking for: A Positive "can do" attitude. Excellent verbal and written communication skills. Great listening skills. High level of accuracy and attention to detail. Good problem solver. Ability to work in a fast paced environment. Ability to multi-task and manage time effectively. Be able to demonstrate patience and empathy. Excellent customer service skills, incorporating a confident and pleasant telephone manner.Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. A Few Things to Know Before You Apply: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of; Customer Service Executive, Client Support Advisor, Outbound Sales, Customer Service, Inbound Sales, Sales Agent, Sales Account Manager, Customer Service Assistant may also be considered

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