Provide IT support services to internal and external customers, particularly on bespoke applications. * Bridge the gap between business needs and IT services, ensuring comprehensive support across ...
The successful candidate will be responsible for Responsible for providing first class IT helpdesk support to our customers, as well as assisting and leading a variety of internal and client projects
Receiving and responding to incoming calls and support tickets through numerous channels of communication including email, telephone, online chat, internal requests and automated alerts * Setting up ...
Be able to provide first line IT support to users * Escalate issues when they cannot be resolved initially * Document all calls, issues and resolutions received by the Service Desk Previous IT ...