2nd Line Support Engineer
9 days ago
Birmingham
2nd Line Support Engineer | Birmingham | £35,000 Oscar Technology has partnered exclusively with a leading MSP near Birimingham to recruit for a skilled 2nd Line Support Engineer to join their team. Job Description As a 2nd Line Support Engineer, you will play a crucial role in the company's effective delivery of the service desk services. For this role in particular, we are building a dedicated support team for a brand new customer... so it's a great opportunity to get involved from the beginning with a lot of project work! Responsibilities Include: • Monitoring & dealing with issues raised in the logging system and directly through the phone., • Providing 2nd line support for IT incidents and requests, ensuring timely resolution and user satisfaction., • Perform necessary, routine maintenance and updates to application operating systems and anti-virus software., • Confirm factors such as IT Policies, procedures and security standards are being considered and abided by., • Assist with data retrieval, backup management - either onsite or cloud based., • Extensive knowledge around desktop and laptop hardware, operating systems (Windows, Mac OS, Linux) and s...