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IT Technician Placement Programme - No Experience Required\n\nOur training will help you kick-start a new career in IT.\n\nWe are recruiting for companies who are looking to employ our IT support Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee upon completion.\n\nWhether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you.\n\nThe traineeship is broken down into 3 easy steps, which can be finished in as little as 3 months:\n\nStep 1 - Online Training\n\nThe first step is completing a selection of professional, accredited and industry recognised IT Support courses by CompTIA, Microsoft and Cisco. The training is delivered via multimedia rich video tutorials, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor to help you throughout your training.\n\nStep 2 – Practical Training\n\nYou will gain the practical experience by using our cutting edge Livelabs. Gaining hands-on experience is essential in today’s IT industry for both certifications and keeping up to date with new technologies. Theory is often not enough these days, companies require hands on practical experience to make sure you're job ready.\n\nStep 3 – Official exams\n\nYou will then go on to sit the CompTIA A+ exams to give you the official certifications which will be recognised worldwide. The CompTIA A+ is the most commonly asked for certificate in entry level IT roles. Guaranteed Job Placement At this point you will have fully completed our IT Support Traineeship and be ready to start work.\n\nThrough our range of partnerships throughout the UK with IT organisations, we are able to place you into an entry level IT role within your local area. We can guarantee you a starting salary of between £20-30k, working in either an IT Technician/Desktop Support/First Line Support Role.\n\nWe guarantee you will be offered a job upon completion or we will refund you 100% of your course fees back. At a one off cost of £795, or a deposit of £112 followed by 10 interest free monthly instalments of £78, this represents a great opportunity to start a rewarding career in IT.\n\nRead through the information? Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch.\n\n‘Please note that this is a training course and fees apply

Why Join Emmaus CAT? Emmaus Catholic Academy Trust is a fast-growing organisation committed to providing outstanding Catholic education. As an IT Cluster Apprentice, you will be part of a supportive and forward-thinking team implementing modern technologies across our schools. This role offers excellent development opportunities and the chance to contribute to a meaningful mission. About the role: As an IT Cluster Apprentice, you will play a key role in supporting the day-to-day implementation of IT services within our schools. Working as part of the Emmaus CAT Central Team, you will help ensure that staff and pupils receive effective, efficient and reliable IT support. Your initial deployment will be at St Anne’s RC Voluntary Academy (Stockport Cluster). Over time, you will also provide on-site support to neighbouring primary schools within the Catholic Academy Trust (CAT) on a rota basis. This IT apprenticeship offers exposure to a wide range of technologies, including Microsoft 365, Windows 11, Chrome OS, and school service desk systems. As an IT Cluster Apprentice, you will work closely with the Head of IT, IT Operations Manager, Cluster IT Manager, School Business Managers, and School IT Leads. Responsibilities: • Supporting the day-to-day implementation of IT services across CAT schools, • Assisting with desktop administration, including Microsoft and Windows environments, • Helping manage the school IT service desk, • Providing on-site support across multiple schools within the Trust, • Working collaboratively to support the Emmaus CAT IT strategy, • Delivering excellent customer service to staff and pupils Experience & knowledge: • Experience with Windows & 11, Chrome OS, • Confident using Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive), • Understanding of basic IT troubleshooting, • Customer-focused approach, • Adaptable and flexible across multiple school sites, • Integrity, professionalism and alignment with Emmaus CAT values, • Ability to work collaboratively and discreetly, • Commitment to the Trust community, • Full UK driving licence, • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject, • GCSE Maths and English (or equivalents) at grades 3+ (D or above) If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: Full-time, 35 hours per week Future prospects: Opportunities available as the Trust’s IT service expands. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

• IT Support Technician, • Manchester - 5 days a week on-site, • 3 month contract Key Responsibilities: • Act as the first point of contact for IT-related queries via phone, email, and ticketing system., • Diagnose and resolve hardware, software, and network issues., • Support Windows 10/11 environments, • Maintain accurate documentation of support requests and resolutions., • Previous experience in a 1st Line Support or Desktop Support role., • Strong troubleshooting skills across hardware, software, and networking., • Experience with PC builds and deployments., • Familiarity with Windows OS, and basic networking concepts., • Excellent communication and customer service skills., • Ability to work independently and manage time effectively.

Job Description Reporting to the 2nd Line Support Team Leader, you will handle escalations from the Service Desk and be responsible for the creation and standardisation of automated tasks as well as the formalisation of procedures for the Service Desk Team. What does the job involve? • Responsible for 2nd line support, both in person and remotely via MS Teams, phone and remote access tools, • Identifying areas for improvement within Service Delivery Team via automation and standardisation, • Help to plan and execute project work within Technology Services, • Maintain documentation and educate the Service Desk in IT Best Practise and more complex technologies, • Take ownership of technical problems and see through to resolution even when passed to third parties., • Liaising with other members of the team for support and escalation, providing adequate and accurate information to discuss and review escalated calls., • Install, maintain, and support new applications., • Review services, application delivery, and patching processes., • Administer backup and restore operations., • Collaborate with various business and technical teams to enhance overall service delivery., • Ensure that all duties are carried out with the aim of protecting customers and improving customer experience., • Excellent customer service and communication skills, with the ability to explain technical issues to non-technical customers., • Extended administration and troubleshooting experience of the following systems: Entra/Active Directory, Windows 11, Group Policy, MS Exchange, SharePoint, Office 365 and Jira., • Automation through use of PowerShell, coding and APIs,, • Knowledge and interest in automation software i.e., Jenkins, AdTempus etc., • Excellent problem-solving and analytical skills, evident via work experience or technical qualifications., • An active knowledge of information technology, and a passion for keeping up to date with the latest technologies., • Desire to learn new skills and progress professionally., • Ability to work under own initiative as well as part of a team., • Ability to quickly learn and adapt to new systems and technologies, ensuring minimal disruption to service delivery and maintaining high levels of productivity., • Experience in troubleshooting desktop and system problems, diagnosing, and resolving hardware/software issues. Proficiency in Windows Server and Windows 10/11., • Incident and problem management experience, provide effective solutions and workarounds to incidents and problems., • Capability to prioritise and manage multiple open cases and small projects simultaneously., • Solid understanding of network infrastructure and protocols. Experience with network troubleshooting tools., • Experience with backup and recovery solutions and strategies., • Basic knowledge of database management systems (SQL, MySQL)., • Strong experience with cloud services, including cloud migration projects. AJ Bell is one of the UK’s fastest-growing investment platform businesses, providing award-winning solutions for everyone, from professional financial advisers to first-time investors. Today, over 644,000 customers trust us to manage more than £103.3 billion of assets. By continually striving to make investing simpler and more accessible, we’re helping more people take control of their financial futures. We’re proud to be recognised as one of the UK’s Best 100 Companies to Work For for six consecutive years, and a Great Place to Work in 2025 and 2026 a reflection of our supportive and collaborative culture. What we offer • 25 days holiday, increasing with service + buy/sell scheme + bank holidays, • 6% Pension with matched contributions, • Discretionary bonus scheme, • Share schemes (including free shares and BAYE), • Health Cash Plan and discounted private healthcare, • Free onsite gym, • Enhanced family leave (subject to qualifying criteria), • Travel and bike loan schemes, • Regular social events including summer and Christmas parties, • Learning and development opportunities tailored to you, • Casual dress code We offer hybrid working, with a minimum of 50% of your working time per month spent in the office. For new starters, there’s an initial period of full-time office working to help you settle in and build relationships. Inclusion & diversity We’re committed to creating an inclusive environment where everyone feels respected and able to be themselves at work. We welcome applications from all backgrounds and make hiring decisions based on skills, experience and potential.

NEW CONTRACT ROLE - FIELD SERVICE TECHNICIAN (LEVEL 2 - HARDWARE BREAK/FIX) To apply: THE OPPORTUNITY We are seeking a Level 2 Field Service Technician to deliver scheduled onsite hardware repair services across Birmingham. This role involves daily travel (50%+), working independently across multiple customer sites. THE ROLE • Diagnose, troubleshoot, repair and maintain HP & Lenovo laptops and desktops, • Perform full device strip-downs, component-level replacements and rebuilds, • Carry out scheduled onsite hardware break/fix visits, • Follow strict parts processes and return procedures, • Manage tickets and updates via phone, email and internal systems, • Escalate service delivery issues appropriately, • Maintain tools and testing equipment, • Work independently across field locations REQUIREMENTS • Minimum 3 years' hands-on hardware repair experience (desktop/laptop), • Proven field break/fix experience (HP & Lenovo), • Strong diagnostic and troubleshooting capability, • Comfortable working independently, • Willingness to travel 50%+ daily Email your CV and availability to: PLEASE NOTE This is NOT a deskside support role. We require experienced field hardware break/fix engineers with proven experience repairing HP and Lenovo laptops and desktops. If not training, can be provided but breakfix is essential Candidates who have only carried out basic deskside tasks (e.g. battery or keyboard swaps) will not be considered. KEYWORDS Field Service Technician, Hardware Break/Fix, Laptop Repair, Desktop Repair, HP, Lenovo, Field Engineer, Level 2 Engineer, Hardware Diagnostics

Trainee IT Support Technician - No Experience Required Are you looking to kick-start a brand new career in IT? We are recruiting for companies who are looking to employ our IT Technician Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee (£24K-£30K) upon completion. We are currently placing over 100 of our graduates into new roles each month. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is broken down into 3 easy steps.Step 1 - Online Training The first step is completing a selection of professional, accredited and industry recognised IT Technician courses by CompTIA, Microsoft and Cisco. The training is delivered via multimedia rich video tutorials, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor to help you throughout your training. Step 2 - Practical Training You will gain the practical experience by using our cutting edge Livelabs. Gaining hands-on experience is essential in today’s IT industry for both certifications and keeping up to date with new technologies. Theory is often not enough these days, companies require hands on practical experience to make sure you're job ready. Step 3 - Official exams You will then go on to sit the CompTIA A+ exams to give you the official certifications which will be recognised worldwide. The CompTIA A+ is the most commonly asked for certificate in entry level IT roles. Guaranteed Job Placement (Starting salary £24K-£30K) At this point you will have fully completed our IT Technician Traineeship and be ready to start work. Through our range of partnerships throughout the UK with IT organisations, we are able to place you into an entry level IT role within your local area. You will be starting on a salary between £24K-£30k, working in either an IT Technician/Desktop Support/First Line Support Role. We guarantee you will be offered a job upon completion or we will refund you 100% of your course fees back. At a one off cost of £799, or a deposit of £112 followed by 10 interest free monthly instalments of £78, this represents a great opportunity to start a rewarding career in IT We have a proven track record of placing 1000+ candidates into new roles each year. Check out our website for our latest success stories. Read through the information? Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. Keywords:IT Support, IT Technician, IT Support Technician, Support Engineer, Desktop Support, 1st Line Support, 2nd Line Support, First Line Support, Second Line Support, Trainee IT Technician, Trainee IT Support Technician, Graduate IT, No Experience Required, Helpdesk, IT Trainee, Trainee IT Support, Trainee IT Engineer.

THE OPPORTUNITY We're looking for an experienced Power BI Developer / BI Engineer to support a critical regulatory reporting and data transformation programme within a major UK bank. This role is focused on building high-quality, governed datasets and dashboards that underpin key regulatory and business decision-making. It's ideal for a hands-on Power BI specialist with strong data modelling expertise, capable of working in a highly regulated environment where data accuracy, lineage, and performance are critical. THE ROLE • Design and develop scalable Power BI datasets and semantic models for enterprise reporting, • Build interactive dashboards and paginated reports with strong usability and visual clarity, • Develop and optimise complex DAX measures for KPIs, time intelligence, and business logic, • Perform data transformation using Power Query (M) and SQL-based pipelines, • Design robust data models (star schema, dimensional modelling) to support performance and scalability, • Ensure data quality, lineage, and governance standards across all BI assets, • Monitor and improve dataset performance, refresh reliability, and access controls, • Support integration with enterprise tools (e.g. ServiceNow) and workflow automation via Power Automate, • Collaborate with stakeholders to gather requirements and translate into scalable BI solutions, • Document data models, business logic, and reporting frameworks Strong hands-on experience with: • Power BI - Desktop & Service, dataset development, report building, • DAX - complex measures, optimisation, time intelligence, • Power Query (M) - data transformation and shaping, • SQL / SQL Server - joins, CTEs, window functions, performance tuning, • Data Modelling - dimensional modelling, star schema, semantic models, • ETL / Data Pipelines - building and maintaining dataflows and pipelines, • Proven experience as a Power BI Developer, BI Engineer, or Data Analyst (advanced level), • Strong hands-on delivery experience, not just reporting/dashboarding, • Experience working in banking, financial services, or highly regulated environments, • Solid understanding of how data flows across complex enterprise systems, • Comfortable working with stakeholders and translating business requirements into technical solutions Power BI Developer, BI Engineer, Data Modelling, DAX, Power Query, SQL, Data Warehouse, ETL, Data Pipelines, Dashboarding, Reporting, Financial Services, Banking, Data Governance, Semantic Models, Star Schema, Regulatory Reporting, Power BI Service, Data Lineage, Power Automate, ServiceNow

Are you the kind of IT professional who loves getting to the root cause rather than putting out the same fires every week?We're looking for a Lead Problem Analyst/Problem Manager to take ownership of major incidents, known errors, recurring issues and system wide problems driving stability, performance, and continuous improvement across a modern, cloud centric IT environment. This is a hands-on, high impact role within a forward-thinking organisation that invests heavily in technology, automation and service excellence. As our Lead Problem Analyst/Problem Manager, you will: • Own and lead Problem Management & Known Error activities within SLA and KPI timeframes., • Act as a 2nd/3rd-line escalation point for technical service issues whilst adhering to change and configuration management processes., • Troubleshoot application specific, hardware, and endpoint problems., • Provide support across Windows, Azure Virtual Desktop, Office 365, Active Directory/AAD, as part of problem management activities., • Design automation to improve processes and reduce recurring incidents., • Maintain and update the internal Knowledge Base for Problems, Known Errors and Workarounds., • Experience in IT support/problem management in a professional office environment., • Strong troubleshooting and analytical skills with excellent attention to detail., • Genuine passion for root-cause analysis and long-term issue eradication., • Knowledge of Windows Server, Active Directory/AAD, Azure/O365 environments., • Ctrix or Azure Virtual Desktop, • Ability to prioritise effectively and take full ownership of tasks., • Collaborative team player who supports others and champions continuous improvement. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Employer description: Mel's Computer Care is a small but expanding computer support company based in Sale. We’re growing because our customers appreciate our personalised service. Overview: You will need to have excellent communication skills via face to face, telephone and email, you must be able to converse with non-technical people without technical jargon and be able to build and maintain good relationships with clients and colleagues. As well as being both self-motivated and self-disciplined, you will be able to remain calm under pressure and be a tenacious problem solver. You will be eager to learn with an ability to self-teach in areas of uncertainty. Finally, you should possess a strong customer service ethos with a hunger to develop and improve your experience. Responsibilities • Diagnosing faults with hardware and software., • Rectifying faults., • Carrying out installations, upgrades, new builds etc., • After-sales support., • Experience of delivering support and technical expertise to end users., • Good system, software and hardware diagnostics, fault-finding and problem-solving skills., • PC Hardware installation, maintenance, best practices and troubleshooting., • Microsoft Windows 10 & 11., • Good Communicator., • Friendly and Approachable., • Willing to learn and pursue a career in IT., • Team player., • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject, • GCSE Maths and English (or equivalents) at grades 3+ (D or above) If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week, Monday to Friday. Required to work 2 Saturdays per month. Benefits: • Company pension (gov contributed), • Employee discount, • On-site parking, • Sick pay (SSP), • 24/7 Employee Assistance Programme A real opportunity to grow with the business, and progress through a further development course after completion. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Infrastructure Specialist Location: Head Office - Didsbury Salary: circa £43,000 You’ll be responsible for monitoring, maintaining and improving IT systems within Great Places Housing Group. Working as part of the infrastructure team you’ll need strong technical skills to enable the delivery of new network and infrastructure projects alongside proven diagnostic skills to enable prompt investigation and resolution of any system issues. What you’ll be doing: • Support the optimisation of cloud and on-prem infrastructure, including Azure, Microsoft 365, Intune/Endpoint Manager, Azure Virtual Desktop, virtualisation platforms, storage, networking, and backup systems., • Own and resolve technical incidents and service requests, investigating root causes across complex cloud and hybrid environments and implementing long-term fixes., • Maintain system health and security through timely patching, change control, configuration management, and adherence to organisational security frameworks., • Troubleshoot Azure services and integrations, covering virtual machines, networking, identity (Azure AD), resource configuration, hybrid setups, and AVD performance and profile issues., • Support Microsoft 365 services, including Exchange Online/on-prem, Teams, SharePoint, OneDrive, licensing, mail flow, hybrid configuration, and directory synchronisation., • Administer and troubleshoot Intune/Endpoint Manager, including enrolment, configuration profiles, compliance, application deployment, Autopilot, and endpoint security., • Produce and maintain accurate documentation, including incidents, procedures, knowledge base articles, and clear change requests for infrastructure, servers, and applications., • Collaborate with internal teams, external partners, and project managers to deliver new systems, applications, cloud-first initiatives, and continuous service improvements., • Contribute to infrastructure and network modernisation, including SD-WAN, ZTNA, Teams Telephony, topology improvements, and resilience enhancements across multiple sites., • Support operational requirements, including system testing, mentoring junior staff, mobility between sites, occasional out-of-hours work, and participation in an on-call rota. What you’ll need: • Educated to degree level or equivalent or work experience demonstrating graduate level ability., • A strong diagnostic mindset and the ability to work within the ITL framework., • Hands on experience of most of the following, Microsoft Azure, Microsoft 2016 to 2022, Microsoft Exchange, Exchange Online, Microsoft 365, Microsoft Teams and SharePoint online., • Experience of the following or similar, CrowdStrike, Netskope, Mimecast, 8x8, VMware, • Strong diagnostic skills from basic IT principals using tools such as PowerShell and Wireshark., • A strong security mindset ensuring any delivered solution is fully remediated., • Understanding and experience of networking, including DNS, DHCP, Network Switches, Firewalls (FortiGate preferred) and WAN connectivity using VPN’s, SD-WAN and ZTNA. What we will need from you: • A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing, • A passion to advocate on behalf of people and communities, • Commitment to work in partnership with others for the benefit of Great Places, • A commitment to continuous learning and improvement, • Ability to work flexibly and when needed outside normal working hours to ensure service continuity, • To be professional and work with integrity, inclusivity and respect for diversity What we give you in return for your hard work and commitment: • Pension ¦ DC scheme (up to 10% contribution from both colleagues and Great Places), • WPA ¦ Healthcare auto enrolled at no contribution level with £1250 of savings available - option to increase & add family members, • Annual leave ¦Start at 26 days annual leave, increasing up to 30 days + Bank Holidays, • Flexi time ¦ Allows colleagues to achieve a healthy work life balance whilst carrying out requirement of the role. A maximum of 13 days flexi can be taken in a year, • Greater Working ¦ We offer Hybrid and flexible working to fit the schedule of you, so you can work to your greatest ability, • Professional fees ¦ The business pays the cost of one professional membership fee for each colleague, • The Market Place ¦high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more, • Health and wellbeing initiatives ¦ Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeing Closing date: 11th April 2026 Shortlist date: 12th April 2026 Interview date: TBC

Housing Compliance Officer (Manchester) Join us to play a leading role in ensuring safe, high quality housing for vulnerable people, where your expertise shapes standards, strengthens communities, and drives meaningful impact every day. Location: Manchester Salary: £36,840 per annum Closing Date: 12 April, 2026 Employment Type: Temporary - 12 month fixed term contract with the possibility of becoming permanent Hours per week: 37.5 About the Role Working with the Executive Team and Operations Team, you will be responsible for ensuring compliance with the Regulator of Social Housing’s consumer standards across managing agents’ properties. This will include working closely with supported accommodation service managers, regularly visiting and assessing services in Greater Manchester, London and the North East, developing and maintaining systems for recording compliance, helping draft policies and procedures, keeping up to date with regulatory requirements and best practice, reporting and working with colleagues to develop action plans. Developing productive relationships with the several organisations who manage properties will be crucial. You will have a key role in ensuring the accommodation provided by DHS properties is of a high standard. Additionally, you will assist with internal and external communications and support the development of resident engagement This is a 12 month fixed term contract with the possibility of becoming permanent. The role includes regular national travel, particularly across Greater Manchester, and we welcome applicants from various UK locations. Please note that your office location will be in Manchester. KEY DELIVERABLES You will lead work to: • Develop and maintain accurate systems that record compliance against the Regulator of Social Housing’s consumer standards., • Undertake desktop and in person inspection of managing agents’ services across the areas you work in to monitor compliance performance, identify areas of concern and work with colleagues to improve compliance, creating and implementing action plans as required., • Complete regulatory reporting and compliance returns, including Tenant Satisfaction Measures and Statistical Data Returns., • Maintain an up-to-date knowledge of regulatory requirements, providing updates to colleagues around proposed changes and timescales for confirmed changes., • Working with colleagues, including the Quality and Compliance Manager, to develop and review policies and procedures to ensure compliance with the consumer standards., • Producing clear, auditable reports to demonstrate compliance and inform decision-making, including preparing reports and presentations on regulatory matters for the board, committees and teams as required., • Ensure that residents are involved at various levels of DHS decision making, • Assist in maintaining and improving systems to ensure that the Key Performance Indicator (KPI) data and other management information is collected, recorded and reported in line with business requirements., • Ensure sound financial management and value for money in all your activities When completing your application form please address all the points set out below. Knowledge • Taking a proactive approach to ensuring regulatory compliance in a social housing setting, • Updating and working with colleagues to develop information management systems, • Contributing to the development of policies and procedures that ensure compliance, • Strong organisational and project management skills, with the ability to plan, organise and prioritise as well as co-ordinate with colleagues and partners– with attention to detail and management of multiple priorities and deadlines., • Good verbal and written communication skills, in particular the skills to use data in accurate, concise and well-presented reports., • Ability to influence, build and maintain positive relationships with internal and external stakeholders, including managing agents, leadership colleagues and residents, • Staying informed about emerging trends, best practice, and evolving requirements and sharing relevant information with colleagues, • Tailored training and development, • Flexible working options where suitable, • 26 days annual leave, rising with service, • Family friendly leave policies, • Pension scheme with employer contributions up to 7%, • Employee Assistance Programme with 24/7 GP access, • Discounts across retail, travel, food, fitness and more, • Cash health plan for you and your family, • Death in service benefit The charity is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly. About The Organisation In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed “cardboard cities” due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to

Are you the kind of IT professional who loves getting to the root cause rather than putting out the same fires every week?We're looking for a Lead Problem Analyst/Manager to take ownership of major incidents, known errors, recurring issues and system wide problems driving stability, performance, and continuous improvement across a modern, cloud centric IT environment. This is a hands-on, high impact role within a forward-thinking organisation that invests heavily in technology, automation and service excellence. As our Lead Problem Analyst/Manager, you will: • Own and lead Problem Management & Known Error activities within SLA and KPI timeframes., • Act as a 2nd/3rd-line escalation point for technical service issues whilst adhering to change and configuration management processes., • Troubleshoot application specific, hardware, and endpoint problems., • Provide support across Windows, Azure Virtual Desktop, Office 365, Active Directory/AAD, as part of problem management activities., • Design automation to improve processes and reduce recurring incidents., • Maintain and update the internal Knowledge Base for Problems, Known Errors and Workarounds., • Experience in IT support/problem management in a professional office environment., • Strong troubleshooting and analytical skills with excellent attention to detail., • Genuine passion for root-cause analysis and long-term issue eradication., • Customer-centric mindset with great communication skills (in-person, phone, email, chat)., • Knowledge of Windows Server, Active Directory/AAD, Azure/O365 environments., • Ability to prioritise effectively and take full ownership of tasks., • Collaborative team player who supports others and champions continuous improvement. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Are you a proactive, hands-on IT Support professional who loves solving problems and delivering exceptional service? We're looking for an IT & Applications Analyst to join our growing team and play a key role in supporting colleagues across the organisation.As our new IT & Applications Analyst, you will: • Provide high quality technical support via phone, email, remote tools and in person, • Troubleshoot hardware, software, application and networking issues, • Manage and maintain service tickets - ensuring clear updates and timely resolution, • Support user account administration and basic server related tasks, • Assist with Microsoft 365, Windows Desktop, and Azure Virtual Desktop (AVD), • Support end user devices (PCs, laptops, mobile devices, printers), • Contribute to IT projects and team knowledge documentation, • Experience in hands on IT support in a professional services environment, • Experience with:, • Windows Desktop, • Microsoft 365, • Active Directory user configuration, • Basic networking (cabling, patching), • Excellent problem solving and analytical skills, • Strong customer service skills - both face-to-face and remote, • Understanding of data protection and confidentiality, • Experience supporting legal applications (iManage, Proclaim, BigHand) is desirable but not essential., • Experience working across multi-office environments Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Azure Virtual Desktop Engineer Location: Remote‑first Clearance: UK Security Clearance (SC) – Mandatory Contract Type: 6 Month FTC On‑Call: 1‑in‑3 shared rotation About the Role We’re looking for an experienced Azure Virtual Desktop (AVD) Engineer to join a dedicated AVD support function responsible for delivering a secure, stable, and high‑performing remote working environment. If you enjoy solving complex EUC challenges, optimising virtual desktop environments, and working with modern Azure technologies, this is a great opportunity to step into a role with real impact. What You’ll Be Doing As the AVD specialist within the team, you will: ✅ Support and administer the full Azure Virtual Desktop estate ✅ Provide hands‑on support to end users within a dedicated AVD support team ✅ Manage host pools, images, user/application access, resource groups and overall AVD configuration ✅ Optimise and support multi‑user environments using FSLogix and NetApp (or equivalent technologies) ✅ Ensure high availability, resilience and disaster recovery across all AVD components ✅ Participate in an on‑call rota (1‑in‑3) ✅ Travel occasionally to the Gloucester Business Park site when required (remote-first role) What We’re Looking For We’d love to hear from you if you have experience with: ✅ Azure Virtual Desktop management & support ✅ Azure infrastructure administration ✅ FSLogix profile management ✅ Troubleshooting EUC / VDI environments ✅ Supporting end users in a service‑focused environment

📢Full Job Description: ___(May to need be accessed via Desktop or our Careers website: )📢 💼Role: Consultant 📍 Location: Manchester ⏰ Full Time 🏢 Directorate: Land Referencing 💼 Salary: Competitive About Us: Ardent is the UK’s leading provider of land, consent management, and stakeholder engagement services, supporting major infrastructure and regeneration projects from concept to delivery. We are passionate about delivering life-improving change for communities and future generations. Role Purpose: The Consultant role at Ardent is vital in supporting our mission of delivering life-improving change for communities and future generations. As an experienced and dependable technical contributor within the Land Referencing team, the Consultant is responsible for producing accurate, high-quality outputs, ensuring adherence to the Quality Management System, and contributing to the efficient delivery of projects across the UK and Ireland. This role demands sound judgement, professionalism, and a commitment to continuous learning while fostering positive client engagement and collaboration within project teams. Key Responsibilities: • Communication & Collaboration: Ensure clear, professional communication and effective cross-department collaboration. Manage small projects, participate in client updates and discussions, and contribute to larger initiatives., • Problem-Solving & Research: Apply problem-solving skills and conduct research independently. Proactively seek knowledge in relevant technical subjects and prepare clear and accurate advice notes for internal review., • Service Understanding & Networking: Develop a clear understanding of all services offered by the Directorate and communicate these services confidently to colleagues and external stakeholders. Expand professional networks through event participation and regular engagement on platforms such as LinkedIn., • Risk Assessments & Safety: Complete risk assessments for site visits, identify various risks and hazards, and propose appropriate mitigation strategies. Actively participate in safety training sessions and workshops to enhance knowledge and practical skills related to health and safety procedures., • Pricing Strategies: Demonstrate an understanding of basic pricing strategies and the key factors that influence pricing decisions, including staff costs, on-costs, travel expenses, and other overheads. Key Competencies, Skills & Experience: • Build effective relationships with clients and stakeholders, both internally and externally. Attend client meetings as the sole representative and deliver updates., • Allocate tasks with responsible delegation and communicate methodology., • Work within budgets and agreed fees, managing own work to scope and quote., • Support the Project Manager in delivering projects, taking responsibility for specific elements., • Organise and support the Project Manager in delivering project outputs such as Book of Reference, plans, and maps., • Lead sections of the project team in delivering elements of the project and ensure teams follow processes and procedures in line with the QMS and PM/PD instructions., • Understand and promote cross-selling opportunities within the organisation., • Develop knowledge of planning acts and support team learning., • Apply critical thinking and experience to suggest solutions to the Project Manager., • Produce relevant and appropriate documents and reports that meet requirements accurately and consistently., • Listen to junior team members’ suggestions and analyse their input. Pay Range and Compensation Package: ✨ Hybrid working ✨ 25 days of annual leave (with options to buy or carry over) ✨ Enhanced maternity and paternity pay ✨ Company pension scheme ✨ Benenden Health Care (mental health support, 24/7 GP services, physiotherapy, optical and dental cover, personal accident protection) ✨ Cycle to Work scheme, electric car leasing, recognition awards, long service leave, discretionary annual bonus scheme Equal Opportunity Statement: 🌈 We’re proud to be an equal opportunities employer, and we’re passionate about creating a workplace where you’re empowered to bring your authentic self to work every day. We are committed to building a diverse, inclusive team where everyone belongs. We welcome talent from all backgrounds and actively encourage applications from underrepresented groups. 🚀 If you’re ready to grow with a business that’s scaling rapidly and making a real impact, you’re in the right place!

Working closely with senior analysts and the wider infrastructure team, you will provide deskside support across hardware, applications and collaboration technology, while also delivering 2nd line support for the firm’s document management platform (iManage). Are you a hands-on IT support professi

Are you the kind of IT professional who loves getting to the root cause rather than putting out the same fires every week?We're looking for a Lead Problem Analyst/Manager to take ownership of major incidents, known errors, recurring issues and system wide problems driving stability, performance, and continuous improvement across a modern, cloud centric IT environment. This is a hands-on, high impact role within a forward-thinking organisation that invests heavily in technology, automation and service excellence. As our Lead Problem Analyst/Manager, you will: • Own and lead Problem Management & Known Error activities within SLA and KPI timeframes., • Act as a 2nd/3rd-line escalation point for technical service issues whilst adhering to change and configuration management processes., • Troubleshoot application specific, hardware, and endpoint problems., • Provide support across Windows, Azure Virtual Desktop, Office 365, Active Directory/AAD, as part of problem management activities., • Design automation to improve processes and reduce recurring incidents., • Maintain and update the internal Knowledge Base for Problems, Known Errors and Workarounds.

Job Overview Find out if this opportunity is a good fit by reading all of the information that follows below. Grant Store Limited is seeking an experienced and motivated Electrical Manager / Qualified Supervisor (QS) to support and oversee our growing portfolio of Solar PV and Air Source Heat Pump (ASHP) installations. This is a key leadership and compliance-focused position within the business, combining hands-on electrical expertise with quality management responsibilities. The Electrical Manager / QS plays a vital role ensuring that all Solar PV and ASHP electrical works are completed to the highest standards of safety, performance, and compliance. The role is structured to provide a balanced mix of operational and supervisory duties. The successful candidate will spend approximately four days per week actively engaged in electrical installations, inspection, testing, fault finding, and remedial works across a range of sites. This ensures continued involvement in practical delivery and a strong understanding of day-to-day project requirements. One day per week will be dedicated to Qualified Supervisor responsibilities. During this time, the postholder will oversee the technical standard of works completed by other electricians, carry out desktop audits, review certification, and formally sign off installations in line with current electrical regulations and scheme provider requirements. Responsibilities Quality Supervision, Sign-Off & Auditing • Sign off completed electrical works carried out by other electricians where authorised, • Carry out desktop audits of electrical certification, test results, and job documentation, • Review quality, compliance, and technical accuracy of completed Solar PV and ASHP installations, • Identify non-conformances and raise corrective actions where required, • Provide technical guidance and support to site electricians, • Ensure documentation is completed accurately and submitted on time, • Support continuous improvement in quality, compliance, and best practice, • Carry out electrical installation works in line with drawings, specifications, and regulations, including Solar PV systems and Air Source Heat Pump (ASHP), and various electrical installations., • Complete and rectify electrical remedial works as identified during inspections or audits, • Diagnose faults and carry out repairs efficiently and safely, • Ensure all works comply with current wiring regulations and company standards, • Complete electrical testing where required and record results accurately, • Maintain a high standard of workmanship across all installations, • Work safely at all times, following risk assessments and method statements, • Communicate technical issues, • Ensure tools, equipment, and materials are used correctly and maintained, • Previous experience or familiarity with the xrnqpay Qualified Supervisor (QS) role within the last 2 years, • Essential 18th Edition certification amendment 2, • Essential 2391 certification, • Essential Level 3 Electrical Installation qualification, • Essential Solar PV (Level 3), • Essential Battery Storage qualification, • Proficient computer skills and familiarity with bespoke platforms, • Essential possession of a Gold Card, • Strong technical knowledge of current electrical regulations and renewable energy standards, • Proven hands-on installation experience in Solar PV and ASHP systems, • Experience in inspection, testing, and certification, • High attention to detail and commitment to compliance, • Company car, • Company events, • Company pension, • Free parking, • On-site parking

A global managed services provider based in Manchester is looking for a Senior Service Desk Analyst. A strong focus on customer service is essential. This hybrid role involves providing top-tier desktop support for users in Windows, Exchange, and Office 365 environments.

A leading global provider of IT services is seeking a Senior Service Desk Analyst in Manchester. This role involves delivering high-quality desktop support, resolving Level 2-3 service tickets, and interfacing with high-profile financial industry clients. Ideal candidates will have over 3 years of e

A leading educational institution is seeking an IT Cluster Apprentice to support IT services across its schools in Greater Manchester. This full-time role involves desktop administration, managing the IT service desk, and working collaboratively with school staff. This apprenticeship offers excellen

This contract role offers the opportunity to play a critical part in stabilising, enhancing, and future‑proofing our Azure Virtual Desktop estate. You will help shape best‑practice standards, uplift operational capabilities, and support strategic development of our virtual desktop services. Stro

The purpose of this role is to assist in supporting Thales UK’s IT infrastructure as a member of the End User Support (EUS) team with a focus and priority on supporting Thales UK’s secure environment. Providing support for Thales UK’s secure virtual desktop environment. At Thales UK, we resear

Are you the kind of IT professional who loves getting to the root cause rather than putting out the same fires every week?We're looking for a Lead Problem Analyst/Manager to take ownership of major incidents, known errors, recurring issues and system wide problems driving stability, performance, and continuous improvement across a modern, cloud centric IT environment. This is a hands‑on, high impact role within a forward-thinking organisation that invests heavily in technology, automation and service excellence. As our Lead Problem Analyst/Manager, you will: Own and lead Problem Management & Known Error activities within SLA and KPI timeframes. Act as a 2nd/3rd‑line escalation point for technical service issues whilst adhering to change and configuration management processes. Troubleshoot application specific, hardware, and endpoint problems. Provide support across Windows, Azure Virtual Desktop, Office 365, Active Directory/AAD, as part of problem management activities. Design automation to improve processes and reduce recurring incidents. Maintain and update the internal Knowledge Base for Problems, Known Errors and Workarounds. Support end‑user computing (EU devices, mobile, printers) as part of problem investigations. Working closely with the Head of Technical Services and wider IT teams to drive operational excellence. If you're driven by solving complex issues, improving systems, creating lasting stability, and possess a combination of the following skills, we want to hear from you! Experience in IT support/problem management in a professional office environment. Strong troubleshooting and analytical skills with excellent attention to detail. Genuine passion for root‑cause analysis and long‑term issue eradication. Customer‑centric mindset with great communication skills (in‑person, phone, email, chat). Knowledge of Windows Server, Active Directory/AAD, Azure/O365 environments. Ability to prioritise effectively and take full ownership of tasks. Collaborative team player who supports others and champions continuous improvement. Microsoft certifications or ITIL qualifications are advantageous but not essential.Apply today and become the force behind our long‑term IT reliability and performance. In return, you will be rewarded with ongoing career development and training in addition to an enviable benefits package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Multi-Utility Estimator (Electrical & Water 50/50) Location: Sale, Manchester Employment type: Full Time, Permanent / Hybrid Working Hours: Monday to Friday, 40 hours per week What’s in it for you? We believe in looking after our people, and it shows. When you join Ipsum, you’re not just taking a job — you’re starting a career with real support behind it. ?24 annual leave plus bank holidays with the option to buy more Group Personal Pension Plan Career development & progression with the opportunity to earn professional qualifications 24/7 access to a virtual GP and Mental health support & counselling services Cycle to Work scheme Discount club - supermarkets, phone bills, gyms & more Life assurance cover Enhanced Maternity Pay Long service recognition Active local social committees Regular social events Paid volunteering opportunities in your community ? About the role… Analysing water and electrical network drawings, development layouts, bills of quantities and other project documentation to produce accurate cost estimates for multi-utility projects, with equal focus on water and electrical infrastructure for residential, commercial and industrial developments. Undertake desktop site surveys and liaise with customers to identify their water and electrical infrastructure and connection requirements and liaise with Water Authorities, DNOs and IDNOs to obtain connection offers, technical approvals and adoption requirements. Produce integrated multi-utility estimates ensuring that solutions meet customer requirements, regulatory standards and project budgets. ?As an Multi Utility Estimator you will Drive project business growth and profitability across both water and electrical infrastructure within the multi-utility and developer services sector and produce accurate and competitive electrical, water and combined multi-utility estimates which convert into orders and revenue while maximising profitability and ensure balanced commercial focus across both disciplines, maintaining equal attention to electrical (LV/HV) and water infrastructure opportunities. Develop and maintain strong working relationships with Water Authorities, DNOs and IDNOs to support successful project delivery and future opportunities and support the development of integrated multi-utility solutions, ensuring efficient coordination between electrical and water designs and estimates. Core Estimating & Design Analyse project documentation to prepare accurate cost estimates for both water and electrical infrastructure. Produce preliminary designs for water mains, service connections and electrical networks (LV/HV). Develop coordinated multi-utility solutions integrating both disciplines. Water Responsibilities Liaise with Water Authorities for connection offers, approvals and adoptions. Produce water network designs in line with relevant standards and specifications. Submit water connection applications and manage the approval process. Electrical Responsibilities Liaise with DNOs and IDNOs to obtain electrical connection offers and approvals. Apply relevant standards such as ENA Engineering Recommendation G81. Support design and estimating of electrical infrastructure including substations, LV/HV networks and service connections. Commercial & Supplier Management Research, source and negotiate pricing from suppliers and subcontractors across both utilities. Produce competitive, commercially viable estimates across electrical, water and multi-utility schemes. Coordination & Delivery Attend design and coordination meetings with clients, developers and stakeholders. Produce clear scopes of work and quotation documentation. Manage project design changes and cost variations across both utilities. About you Qualification in Electrical Engineering or a related field Knowledge of relevant regulations and standards, such as ENA Engineering Recommendation G81 Experience in electrical design, in a Infrastructure or ICP context Experience of using relevant design software, such as AutoCAD or MicroStation Must have 2yrs minimum quoting water, including domestic, I&C – mains and service Excellent communication skills and the ability to build strong relationships with customers, suppliers and other stakeholders Strong problem-solving skills and the ability to think creatively to overcome design challenges Ability to manage multiple projects and deliver on time and within budget Our commitment to Equal Opportunities… We’re proud to be an equal opportunities employer. We welcome applications from all backgrounds and experiences, and we’re committed to building a diverse and inclusive workforce. Before applying, please review our Privacy Policy to understand how we process your data in line with GDPR. ? Next steps… If you're interested in this opportunity please apply or reach out to Ipsum Talent Team for more information

Are you a proactive, hands-on IT Support professional who loves solving problems and delivering exceptional service? We're looking for an IT & Applications Analyst to join our growing team and play a key role in supporting colleagues across the organisation. As our new IT & Applications Analyst, you will: Provide high quality technical support via phone, email, remote tools and in person Troubleshoot hardware, software, application and networking issues Manage and maintain service tickets - ensuring clear updates and timely resolution Support user account administration and basic server related tasks Assist with Microsoft 365, Windows Desktop, and Azure Virtual Desktop (AVD) Support end user devices (PCs, laptops, mobile devices, printers) Contribute to IT projects and team knowledge documentation Join our out‑of‑hours paid overtime rota when requiredIf you possess a combination of some of the following skills, then LETS TALK! Experience in hands on IT support in a professional services environment Experience with: Windows Desktop Microsoft 365 Active Directory user configuration Basic networking (cabling, patching) Excellent problem solving and analytical skills Strong customer service skills - both face‑to‑face and remote Understanding of data protection and confidentiality Experience supporting legal applications (iManage, Proclaim, BigHand) is desirable but not essential. Experience working across multi‑office environments Previous law firm or professional services experience In return, you will be part of a friendly, collaborative IT Service team where your ideas, initiative and growth matter. We value continuous improvement and will support your development into specialist tools and technologies. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

IT Support Analyst Manchester (On site) £(Apply online only) per day (Inside IR35) An IT Support Analyst is required for our client who are based in Manchester. The successful candidate will join the IT Operations team and will be responsible for ensuring the smooth operation of IT systems, providing high-quality support to end users, and contributing to ongoing IT initiatives. This role requires hands-on troubleshooting, excellent customer service, and the ability to work effectively in a fast-paced environment. Technical Skills Proficiency with Microsoft Windows 10/11, including troubleshooting, patching, and deployment. Hands-on experience with Active Directory, Office 365, and both on-premises and cloud environments. Familiarity with Microsoft Office suite and other client-side applications. Understanding of IT infrastructure, networking, and telecommunication fundamentals.Key Accountabilities End-User Support Respond to Service Requests via ticketing system and escalations and provide walk-up and deskside support. Troubleshoot and resolve day-to-day tickets effectively and efficiently. Promptly escalate and redirect issues beyond purview or expertise to next level.Device & Equipment Management Responsible for installation, deployment, troubleshooting, management and support of desktops, laptops, tablets, mobile devices, software, peripherals, telephony, and various equipment in the environment. Responsible for onboarding new hire computer & telephone assignments and desk configuration. Responsible for management and maintenance of asset inventory on an ongoing basis.Documentation & Knowledge Management Responsible for creation and maintenance of IT operational documents: instructions, guidelines, reference sheets, etc.Project & Initiative Support Responsible for minor IT initiatives/projects and participate in major IT initiatives/projects. Participate, engage and contribute in scheduled IT meetings.Vendor & External Liaison Liaise with hardware and software vendors (or suppliers) for contract support or warranty repairs.Education and Experience Bachelor's degree in Computer Science, Information Technology, or related field. Relevant technical certifications are preferred: CompTIA A+ Network+ Microsoft Certified: Modern Desktop Administrator Associate ITIL Foundation (Service Management understanding) Substantial work experience in IT support or a similar technical support role. Proven experience in a Service Desk and/or IT Operations environment.Soft Skills Strong verbal and written communication skills. Excellent interpersonal and customer service abilities. Creative problem solver with strong analytical and conflict-resolution skills. Ability to prioritise tasks, manage time effectively, and work well under pressure

Desktop Support Engineer, Office365, Google workspace, Desktop , 3 month contact Inside IR35 This role is an onsite role, you will need to go through Enhanced DBS check . Because on this, work visas can not be sponsored Are you passionate about IT support and troubleshooting? Do you enjoy helping users resolve technical issues and ensuring smooth IT operations? This is a fantastic opportunity to join a growing IT support team, where you will play a key role in providing first-class technical support to users across multiple locations. This role is ideal for an IT support professional with experience in mobile and desktop device maintenance, troubleshooting peripherals, and basic networking. If you have strong customer service skills and enjoy working in a dynamic, user-focused environment, we’d love to hear from you! The Role As a Desktop Support Engineer, you will provide on-site and remote IT support, ensuring users receive fast, effective resolutions to their technical issues. You will work as part of a wider IT team, supporting desktop and mobile devices, peripherals, and networks while maintaining high customer service standards. Key Responsibilities Technical Support & Troubleshooting Provide maintenance and support for desktop and mobile devices, including laptops, Chromebooks, and tablets. Diagnose and resolve hardware and software issues for printers, scanners, interactive screens, projectors, and AV equipment. Troubleshoot basic networking issues, including wired and wireless connectivity problems. Assist with image build and deployment for Microsoft and Apple devices. Support users with Microsoft 365 and Google Workspace applications. Customer-Focused IT Support Act as the customer-facing representative for IT support, ensuring users receive fast and efficient service. Assist the service desk team in delivering high-quality IT support, escalating issues when necessary. Provide clear technical guidance to users, many of whom may not have IT backgrounds. Maintain accurate records of service requests in the IT ticketing system. Collaboration & Best Practices Work effectively with remote IT teams, ensuring smooth communication and problem resolution. Support the implementation of ITIL best practices to improve IT service delivery. Contribute to continuous improvement initiatives, identifying ways to enhance IT support efficiency. What We're Looking For Technical Skills & Experience: Experience supporting desktop & mobile devices (laptops, tablets, Chromebooks). Knowledge of peripheral support, including printing, scanning, AV equipment, and interactive screens. Basic understanding of wired and wireless networking. Familiarity with image deployment tools for Microsoft and Apple devices. Operational knowledge of Microsoft 365 and Google Workspace. IT qualifications equivalent to CompTIA A+ or similar. Experience using IT service desk ticketing systems (e.g., ServiceNow) is an advantage. Soft Skills & Behaviours: Excellent customer service skills with a proactive, problem-solving approach. Strong communication skills, both verbal and written. Ability to prioritise workloads and work under pressure. Strong troubleshooting abilities, knowing when to research issues or escalate problems. Ability to build strong working relationships with remote teams and users. All our roles are UK based. When submitting your application to Colossus, please ensure the following Your CV has your address and postcode. You also have your correct phone number and email address so we can contact you asap regarding your application

Are you the kind of IT professional who loves getting to the root cause rather than putting out the same fires every week?We're looking for a Lead Problem Analyst/Problem Manager to take ownership of major incidents, known errors, recurring issues and system wide problems driving stability, performance, and continuous improvement across a modern, cloud centric IT environment. This is a hands‑on, high impact role within a forward-thinking organisation that invests heavily in technology, automation and service excellence. As our Lead Problem Analyst/Problem Manager, you will: Own and lead Problem Management & Known Error activities within SLA and KPI timeframes. Act as a 2nd/3rd‑line escalation point for technical service issues whilst adhering to change and configuration management processes. Troubleshoot application specific, hardware, and endpoint problems. Provide support across Windows, Azure Virtual Desktop, Office 365, Active Directory/AAD, as part of problem management activities. Design automation to improve processes and reduce recurring incidents. Maintain and update the internal Knowledge Base for Problems, Known Errors and Workarounds. Support end‑user computing (EU devices, mobile, printers) as part of problem investigations. Working closely with the Head of Technical Services and wider IT teams to drive operational excellence. If you're driven by solving complex issues, improving systems, creating lasting stability, and possess a combination of the following skills, we want to hear from you! Experience in IT support/problem management in a professional office environment. Strong troubleshooting and analytical skills with excellent attention to detail. Genuine passion for root‑cause analysis and long‑term issue eradication. Knowledge of Windows Server, Active Directory/AAD, Azure/O365 environments. Ctrix or Azure Virtual Desktop Ability to prioritise effectively and take full ownership of tasks. Collaborative team player who supports others and champions continuous improvement. Microsoft certifications or ITIL qualifications are advantageous but not essential.Apply today and become the force behind our long‑term IT reliability and performance. In return, you will be rewarded with ongoing career development and training in addition to an enviable benefits package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

IT Analyst – Manchester 35 hours per week | Rotating shifts | Paid overtime available Salary up to £34,000 + benefits Office-based with the option of 1 day a week to work from home We are delighted to be partnering with a well-established and highly regarded law firm in their search for an IT Analyst to join their Service Team. This is an excellent opportunity for a customer-focused IT professional to play a key role in delivering high-quality technical support within a professional services environment. Law Firm IT experience is highly desirable for this role The Role Reporting to the IT Service Manager, you will act as a primary point of contact for colleagues across the firm, handling support queries via phone, email and in person, all managed through a service desk system and aligned to agreed SLAs and KPIs. You will provide day-to-day technical support while also contributing to wider IT initiatives and project work when required. The successful candidate will take full ownership of assigned tickets, ensuring timely resolution or appropriate escalation, and maintaining high service standards throughout. Key Responsibilities Deliver responsive, high-quality technical support across a broad technology landscape Diagnose and resolve hardware, software and application-related issues Manage incidents and service requests through to completion within agreed timeframes Undertake user and server administration tasks Support and guide colleagues within the IT team where appropriate Assist with ongoing IT improvement projects The role is primarily based in Manchester, with occasional travel to the firm’s Liverpool and London offices as required. Technical Environment You will support and maintain a range of technologies, including: Windows Desktop environments and Windows Server Citrix Desktop PCs and laptops Mobile devices Printers and peripheral devices Microsoft 365 and Microsoft Office applications (Outlook, Teams, Word, Excel) Active Directory (user configuration and management) Local area networking, including basic cabling and patching to switches There will also be opportunities to develop expertise in core legal systems such as iManage and Proclaim. Working Hours & Benefits 35 hours per week, Monday to Friday Rotational shifts between 08:00 and 18:00 Participation in a paid out-of-hours support rota Exposure to project work and ongoing professional development About You We are seeking someone with at least one year of hands-on IT support experience within a professional services setting. You will be confident working in a structured, SLA-driven environment and comfortable balancing competing priorities. Key attributes and experience include: Strong customer service skills across phone, face-to-face and digital channels A disciplined and organised approach to managing workloads A proactive mindset with a commitment to continuous improvement Excellent troubleshooting and analytical ability High attention to detail Team-oriented with the ability to collaborate effectively Understanding of data protection and confidentiality requirements Awareness of Microsoft 365 and current industry technologies Qualifications Formal IT certifications such as MCSA or multiple MCPs would be highly advantageous. Candidates working towards entry-level qualifications such as CompTIA A+, MSDST, ITIL Foundation or similar are also encouraged to apply

Are you a proactive, hands‑on IT Support professional who loves solving problems and delivering exceptional service? We're looking for an IT & Applications Analyst to join our growing team and play a key role in supporting colleagues across the organisation. As our new IT & Applications Analyst, you will: Provide high quality technical support via phone, email, remote tools and in person Troubleshoot hardware, software, application and networking issues Manage and maintain service tickets - ensuring clear updates and timely resolution Support user account administration and basic server related tasks Assist with Microsoft 365, Windows Desktop, and Azure Virtual Desktop (AVD) Support end user devices (PCs, laptops, mobile devices, printers) Contribute to IT projects and team knowledge documentation Join our out‑of‑hours paid overtime rota when required If you possess a combination of some of the following skills, then LETS TALK! Experience in a hands on IT support experience in a professional services environment Experience with: Windows Desktop Microsoft 365 Active Directory user configuration Basic networking (cabling, patching) Excellent problem solving and analytical skills Strong customer service skills - both face‑to‑face and remote Understanding of data protection and confidentiality Experience supporting legal applications (iManage, Proclaim, BigHand) is desirable but not essential. Experience working across multi‑office environments Previous law firm or professional services experienceIn return, you will be part of a friendly, collaborative IT Service team where your ideas, initiative and growth matter. We value continuous improvement and will support your development into specialist tools and technologies. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

DesksideDeskside Support Engineer Salary: £30,000-£35,000 Location: Onsite Manchester A great opportunity for a DesksideDeskside Support Engineer to join an ‑site IT team in Manchester. You'll handle technical issues that can't be resolved remotely, taking full ownership of incidents and service requests while delivering excellent ‑to‑face support. Key Responsibilities Provide desksidedeskside support for Windows 10, Microsoft Office, antivirus, Defender, and encryption tools Resolve incidents and service requests requiring ‑site intervention. Maintain accurate updates in the ITSMITSM system and communicate clearly with users. Escalate P1P1/P2P2 issues when required. Support product/application evaluations and follow all documented IT processes.What Success Looks Like Effective resolution of issues beyond 1st1st Line and remote 2nd2nd Line capability. Professional communication and strong ‑focused service. Accurate ticket management and prioritisation. Positive management of user expectations and service perception.Essential skills Experience in desksidedeskside/ st & nd Line support. Strong communication and ‑facing skills. Strong knowledge of Windows 10 and Microsoft Office. Experience with Active Directory (password resets, account management). Understanding of antivirus, Defender, and basic security tools. Familiarity with encryption technologies (training provided). Hardware support: laptops, desktops, peripherals, printers. Basic networking: patching, connectivity checks, troubleshooting. Experience using an ITSMITSM platform (ServiceNowServiceNow or similar). Ability to diagnose and resolve desktop, software, and user issues.ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed) In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - (url removed)/work/flexible-application-process

A leading IT services company is seeking an IT Desktop Support Technician for a freelance, on-call, and on-demand position. This role involves troubleshooting and supporting hardware, software, and network systems without guaranteed hours, requiring a commitment to respond as business needs arise. C

A global software solutions provider is seeking a Desktop Support Technician to join their Camden (UK) team. In this hybrid role, you will respond to IT support requests, manage user accounts, and troubleshoot desktop systems both for PC and Mac. The ideal candidate will possess a Bachelor's degree

MWH Treatment are looking to strengthen our IT Team with an Desktop Support Engineer based at Hattersley with hybrid working available. Provide highly skilled IT support and convey resolutions to customer IT issues. Expertise in hardware and software support.

Our client is looking for a Desktop Support Engineer available on-site in central London to keep business running as usual for a short-term project, with an expected duration of 4 weeks. If you have strong experience in 2nd line support across a Windows/Mac environment and are available to start imm

A global IT solutions provider located in Ciudad de México is seeking a Desktop Support Engineer. Successful candidates will have a strong knowledge of computer hardware and desktop operating systems, along with excellent communication skills and the ability to work under pressure.

We are seeking an desktop support engineer to join a dynamic technology team in a fast-paced financial environment. This role involves providing high-quality technical and operational support to traders, executives, and global business users. Deliver end-user support for traders, executives, and VIP

A leading IT service provider in Greater London is seeking a skilled IT Support Specialist.

I'm looking for a Lead Desktop Support Engineer with front office experience to join one of our leading London based trading clients. Working in a small but scaling team, this role covers all levels of internal desktop support, including working closely with traders and senior business stakeholders.

A technology services company in Hull is seeking a proactive Desktop Support Engineer to deliver exceptional end-user support. This role involves 1st-2nd line support across desktops and laptops, managing devices through Microsoft Intune, and troubleshooting hardware issues.

Support all users in this global investment firm as part of a small IT team that covers all IT issues. You’ll need to be ready to support anything from fixing a printer through to writing PowerShell scripts to automate frustrating monotonous tasks.

Supporting, troubleshooting, and maintaining desktop/laptop systems (PC & Mac), operating systems, Microsoft Office apps, Outlook connectivity, and authorized software. The Desktop Support Technician will assist in project management and completion with direction from the Help Desk Manager. Building

A global financial institution in London seeks a Desktop Support Team Leader to oversee a technical support team, ensuring high-quality, proactive service for front-office staff.

Provide Level 1 and 2 desktop support to a global user base. Line Desktop Support Specialist (£30,000 - £35,000 + excellent benefits). If you are an intelligent, professional and technology obsessed person with drive to succeed in the IT sphere and at least 2 years' experience in desktop support (

Desktop Support Engineer / 2nd Line Technical Support Technician. Supporting setting up desktops and troubleshoot, repair and maintain computer equipment (e. Get notified about new Desktop Support Engineer jobs in.

A leading IT service provider in the UK is seeking an Entry-Level Desktop Support Engineer. In this role, you will provide IT support and troubleshoot hardware and software issues for end-users.