2nd Line Support
5 days ago
Nottingham
2nd Line Support working for a manufacturing organisation based in Nottingham. This role is full time. Client Details My client is a successful manufacturing organisation based in Nottingham looking for a full time 2nd Line Support Description • Evaluate and recommend hardware solutions to support end-user workstations., • Diagnose and resolve complex desktop issues on-site, coordinating off-site repairs when required., • Install, configure, maintain, and troubleshoot hardware, software, and peripheral devices., • Support and maintain printing, scanning, and presentation equipment., • Collaborate with IT team members to ensure efficient desktop environment operations., • Manage user accounts, including onboarding and offboarding within Microsoft 365., • Gather and document network-related issues from users and escalate to the MSP., • Report and escalate system issues and outages, ensuring timely resolution., • Act as on-site support working with the MSP on network, O365, and cybersecurity incidents., • Strong customer service focus with a commitment to user satisfaction., • Demonstrated analytical thinking and problem-solving skills., • Ability to prioritise and manage tasks effectively in high-pressure environments., • Excellent written, verbal, and interpersonal communication skills., • Capable of researching and analysing PC and software issues as needed., • Skilled at explaining technical concepts in clear, user-friendly language., • Self-motivated with the ability to work independently., • High level of attention to detail and accuracy., • Strong team player with experience in collaborative environments., • Competitive salary, • Free parking, • 25 days annual leave plus bank holidays, • Monday to Friday with flexible start and finish times, • Progression to a senior role, • 2nd Line Support