IT Support Technician - MSP
4 days ago
Cardiff
Job Title: IT Technician (Previous experience working within a Managed Service Provider MSP environment is essential.) Salary: £28,000 to £30,000 Location Cardiff - Hybrid I'm working with a well-established, employee-focused IT provider that's growing rapidly and looking to add an experienced IT/Cloud Technician to their busy Helpdesk Team. You'll be joining a collaborative environment where knowledge sharing, professional development, and technical growth are genuinely encouraged. No two days are the same - you'll be supporting a wide range of clients across various sectors, working with the latest tech, and developing your expertise in a fast-paced, supportive setting. Key Benefits: • Hybrid working model, • £28,000 - £30,000 salary (depending on experience), • Structured career progression and training support, • Profit-related bonus scheme, • Life cover, 24/7 GP access, and wellbeing support, • Company pension and free parking, • Regular team events and a positive, people-first culture What You'll Be Doing • Providing remote and telephone IT support to a diverse client base, • Troubleshooting software and hardware issues efficiently, • Managing and maintaining Microsoft 365 environments, • Installing, configuring, and maintaining PC hardware and peripherals, • Delivering high-quality customer service with clear, professional communication What We're Looking For • Previous experience in a Helpdesk or IT Support role (remote/telephone), • Solid understanding of Microsoft Desktop and Server Operating Systems, • Experience with Microsoft 365 administration and troubleshooting, • Confident with PC setup, configuration, and fault diagnosis, • Excellent communication skills and a proactive, hands-on attitude Desirable: • IT certifications such as CompTIA, MCP, or equivalent (or working towards them) If you are interested, apply directly or email your CV