Customer Service, Senior Personal Banker - 12 Month Fixed Term Contract
9 hours ago
London
Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Job Description Join us as a Senior Personal Banker in Crawley • You’ll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protection, • With no two days the same, you can expect lots of variety as you help us deliver a banking service that’s beyond what’s expected, • We’ll support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programme, • We're offering this role for a period of 12 months, • Meeting and supporting customers via video banking or face to face in a branch, • Conducting Financial Health Checks and reviewing customer accounts, • Identifying products and services that are right for our customers, helping them to make the most of their money and savings, • Identifying opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection, • Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction, • The ability to work with and coach the branch team to acquire, grow and retain quality customer relationships via regular customer care calls, • The ability to build rapport and trust with customers in both face to face and virtual environments and provide them with the right options for their circumstances, • Excellent communication and interpersonal skills with a genuine interest in building relationships, • A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme, • A generous holiday entitlement of 36 days, pro rata for hours worked