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  • Credit Controller
    Credit Controller
    18 days ago
    £38000–£42000 yearly
    Full-time
    Brentford

    Job Specification: Senior Credit Control Officer Reports to: [Head of Finance] Team: Financial Solutions / Arrears Management Location: Brentford or Harlow People responsibility: Initially none, but expected to take on leadership responsibilities as the function scales. Role Purpose The Senior Credit Control Officer is responsible for the end-to-end management of arrears, repayment solutions, and debt recovery activities across the Credit Union. The role ensures that members in financial difficulty are treated fairly and ethically while protecting the organisation’s financial position, minimising loan losses, and ensuring compliance with regulatory expectations. This is a senior, analytical, and member-focused role requiring strong judgement, excellent communication skills, and the ability to balance commercial, regulatory, and ethical considerations. Key Responsibilities 1. Arrears Management & Member Engagement • Monitor the loan book daily/weekly to identify emerging arrears and potential high-risk accounts., • Contact members in arrears via phone, email, SMS and written communication to understand circumstances, provide support, and agree appropriate repayment solutions., • Conduct affordability assessments (aligned with FCA and industry standards) to determine realistic repayment plans, forbearance, or restructuring options., • Manage sensitive conversations with members in financial difficulty in a compassionate, ethical, and solutions-oriented manner., • Oversee the process for rescheduled or re-written loans, ensuring consistent application of internal policies. 2. Credit Control Strategy, Policy & Process • Develop, update and embed Credit Control policies, procedures, and workflows in line with regulatory expectations, internal risk appetite, and best practice., • Identify control gaps, improve processes, and introduce new tools and technologies to enhance arrears collection efficiency and member experience., • Ensure all member-facing teams understand basic credit control processes and can provide accurate information to members. 3. External Debt Collection Oversight • Determine when accounts should transition from internal arrears management to external debt collection, based on risk appetite, cost/benefit analysis, and member circumstances., • Act as the primary liaison with third-party Debt Collection Agencies (DCAs), monitoring:, • performance KPIs,, • recovery rates,, • compliance with ethical and regulatory standards,, • value for money., • Review DCA performance data and recommend continuation, escalation, or termination of mandates. 4. Financial Analysis & Loan Loss Provisions • Analyse arrears trends, delinquency migrations, roll rates, and recovery patterns to identify emerging risks., • Provide monthly reporting for management and the Board on arrears, collections performance, and expected credit losses (ECL)., • Work closely with Finance to:, • calculate and validate loan loss provisions,, • understand the impact of write-offs on P&L,, • forecast impairment and recovery levels., • Contribute to stress testing, scenario analysis, and forward-looking risk assessments. 5. Data & Reporting • Maintain accurate and detailed member account notes, arrears records, and repayment agreements., • Produce high-quality management information, including:, • arrears by ageing category,, • new delinquencies vs cures,, • repayment plan performance,, • DCA outcomes,, • provisions and write-offs,, • Consumer Duty-aligned outcomes analysis., • Support quarterly and annual reporting requirements, including materials for the Board, auditors, and potential investors. 6. Risk, Compliance & Conduct • Maintain up-to-date knowledge of regulatory expectations relating to credit control, Consumer Duty, forbearance, fair treatment of customers, and debt collection., • Ensure all arrears and collections activity remains compliant with FCA Handbook, CONC, and internal policies., • Handle member complaints relating to arrears or collections promptly, fairly, and in line with internal complaints procedures., • Demonstrate high standards of integrity, professionalism, and ethical judgement in all member interactions. 7. Team & Leadership (as the function grows) • Support the training, coaching, and development of junior team members., • Help design team structure, performance metrics, and workflow standards for a growing arrears management function., • Provide cover for the Head of Finance or Risk & Compliance Manager as needed on credit-related matters. Person Specification Essential Skills & Experience • Significant experience in credit control, arrears management, or collections within a financial services organisation (bank, credit union, building society, or FCA-regulated lender)., • Strong understanding of ethical and responsible lending practices., • Experience conducting affordability assessments and agreeing repayment solutions., • Strong analytical capability, with the ability to interpret financial and member data to drive decisions., • Excellent communication and negotiation skills, including the ability to manage sensitive conversations., • High proficiency in Excel and core Microsoft applications., • Experience managing relationships with external service providers or debt collectors., • Proven ability to balance commercial objectives with fair customer outcomes. Desirable • Experience working within a credit union or similar mutual financial institution., • Understanding of IFRS 9 impairment principles (or willingness to learn)., • Experience building or improving credit control processes or systems., • Experience in team leadership or mentoring. Qualifications Essential • A finance-related qualification or equivalent relevant industry experience. Desirable • Additional credit management, financial analysis, or regulatory qualifications (e.g., CICM, CeMAP, or similar). Conduct Rules (FCA) You must: • Act with integrity., • Act with due skill, care and diligence., • Be open and cooperative with the FCA, PRA, and other regulators. Values & Behaviours • Ethical, member-focused and compassionate., • Highly organised and reliable., • Analytical and commercially aware., • Calm under pressure, able to manage complex or sensitive cases., • Collaborative team player who contributes to a strong risk culture.

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  • Head Chef
    Head Chef
    29 days ago
    £34000–£48000 yearly
    Full-time
    Brixton, Lambeth

    Black Bear Burger is not your typical burger joint – our ethos is ‘simple, done well’ – we don’t mess around with gimmicks. We use the best beef we can get our hands on and everything in our burgers is there to enhance the flavour of that beef! We've built a huge following of fans (both in person and online) and get daily burger pilgrims travelling from across the country to try our food. We've featured on Top Jaws best burger in London, Bloggers choice at the 2024 National Burger Awards and recently won Best burger at the 2025 National Burger Awards. As a company we currently have 9 sites with more planned on the horizon in. We're on a really great journey, and we're looking to bring pro-active, dynamic and career driven people on board to grow with us on that journey. THE ROLE As Head Chef, you'll be working in leading your team from the front, drawing on previous head chef and management experience. We want to bring in someone who is going to be proud of what we do, as we're continually working hard to be top of our game in the competitive burger market. Key responsibilities for the role are: • Running the service element of the kitchen (cooking standards, prep levels, managing the team), • Hygiene and Cleanliness levels + Health and Safety Standards (Due Diligence, Record Keeping, overall compliance.), • Stock Management (Ordering, minimising wastage, staying on top of rotation), • Management of the team (development and training, rotas, recruitment, maintaining great team culture), • Menu Development with the group head chef, designing specials. Systems Food Alert (Due Dilligence), Supy (ordering and stock), Planday (Rotas), Flow(Training and development), VitaMojo (Tills) Perks • Competitive share of service charge and tips, • 28 days holiday, • Employee referral scheme (refer someone in and get £200), • Friends and Family Discount, • Career Progression planning, • Free staff meals + Swaps with other exciting businesses., • Top Staff Parties, • Management Meals out., • The role is Salary and based on 48h/wk, made up from £34k basic, £9+ tronc, (£4k KPI bonus, 2.6k Deliveroo bonus, if targets are hit)

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  • Property Hunters
    Property Hunters
    2 months ago
    Part-time
    South Croydon

    Job Summary About Zuwin Properties Zuwin Properties is a UK-based estate agency committed to connecting landlords, investors, buyers, and tenants with outstanding residential and commercial property opportunities. We are scaling rapidly and seeking driven Property Sourcing Specialists to grow our listings through active prospecting and strategic outreach. Role Overview The Property Hunter will proactively find and onboard properties for rent or sale, focusing on landlords, developers, and investors. This role requires strong networking, negotiation, and property knowledge. The ideal candidate is field-smart, well-connected, and motivated by results, with an eye for valuable deals and opportunities. Key Responsibilities Identify and approach property owners, landlords, developers, and investors with available properties (rent or sale). Source single-let rentals, HMOs, multi-unit blocks, and sales instructions for the Zuwin portfolio. Build relationships through networking, cold calling, referrals, and social media outreach. Conduct basic due diligence and gather key property details (price, location, condition, rental/sale status). Ensure all documentation (proof of ownership, EPC, compliance certificates, etc.) is collected. Liaise with landlords to secure exclusivity or signed agreements with Zuwin Properties. Work closely with the internal team to hand over listings and prepare them for marketing. Track leads, follow-ups, and status updates in a structured manner. Payment Structure You will be paid per successfully onboarded property: -£200 for a standard single-let rental property -£400–£600 for HMOs or multi-unit rental instructions (depending on unit count) -£250–£500 for sales instructions (based on value and exclusivity) -£100 bonus for each property with full landlord documentation and photos ready- to-list -Additional bonuses for bringing in portfolios (3+ units) or landlord referrals that convert Payments are made upon contract signing with Zuwin Properties and readiness for listing.

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  • Sous Chef
    Sous Chef
    2 months ago
    £40000–£42000 yearly
    Full-time
    London

    The Sous Chef will work alongside the line chefs to ensure every dish is prepared to our high standards. The role is a leadership role but still requires you to be hands-on – perfect for someone who still loves cooking but wants to perfect their leadership skills. With such a large kitchen team, you are able to focus on each aspect of the role, so that when you are on section with the team you are focused on food quality and training and when you are on Pass you are fully focused on leading the team through a great service. Responsibilities: Ensuring correct prep levels by our dedicated prep team. Ensuring deliveries and stock are put away correctly by the Goods Receiver. Daily due diligence. Junior staff wellbeing. Checking cleaning rotas are completed Ensure compliance with health and safety regulations hygiene standards. Train and mentor kitchen staff to maintain consistency and excellence in execution. Assist with performance management of kitchen personnel. Support the Head Chef and Senior Sous Chef in maintaining a positive work environment. Requirements: Previous experience as a Sous Chef in a busy kitchen environment. Strong culinary skills and a passion for quality and creativity. Leadership abilities with excellent communication and interpersonal skills. Ability to thrive in a fast-paced, high-pressure environment. Experience in working with a large kitchen team. Knowledge of kitchen equipment, food safety practices, and culinary techniques. A knowledge of GP and stock control. Ability to organise and direct many checks at once. Benefits & rewards: Competitive Industry pay (based on salary & Tronc). Additionally, all managers receive an element of variable tronc. Extra holiday allowance for length of service, up to 5 extra days after 5 years. 50% staff discount for you and up to 3 friends when you dine in our restaurants. Celebrate career anniversaries, with a gift voucher to dine in our restaurants. Career Development and Training, including Apprenticeships. You can take your Birthday as a day off - Guaranteed! Access to discounts on 100s of retailers, health, entertainment, travel & more. Join our kitchen team as Sous Chef and be a part of delivering exceptional dining experiences!

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