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We're Hiring: Servicing Team Manager -Payments management 9 months Secondment Location: Remote UK residents only Start date: June 2026 Working Hours: Monday to Friday, 09:00 17:30 Salary: Competitive Benefits: 25 days holiday plus a fantastic range of benefits About the Role The Payments Management Team plays a vital role in ensuring that all incoming customer payments whether through cheques, bank transfers, DWP payments or third-party invoices are accurately allocated to mortgage accounts. The team also handles payment queries, account redemptions, account closures, and unresolved transaction investigations. As a team manager , you'll be central to driving accuracy and great customer outcomes, while supporting internal and external requests across a wide variety of topics. What You'll Be Doing • Effectively manage and lead the team to ensure that all work is delivered in line with service level agreements., • Develop and implement plans to ensure that a high quality and consistent standard of service is achieved against key performance indicators and in line with business objectives., • Actively manage individual and team performance to include, absence management, regular one to one meeting, performance reviews, disciplinary management and providing regular feedback to team members., • Train, coach and develop team members as required to maximise competence, potential and performance whilst supporting succession planning., • Ensure the team are aware of all relevant business-related communications covering corporate and local updates., • Actively promote a culture that delivers high performance, motivation and engagement through effective leadership., • Client relationship management including participation in operational review meetings., • Identify and resolve risk incidents and manage relevant risk controls in line with company policy, • Review departmental policies and process in order to identify, manage and mitigate risk and implement improvements and efficiencies., • Role model all company values., • Experience and knowledge of working in the Financial Services industry or a regulatory environment (desirable)., • Experience of managing in a front or back-office operation., • Experience of working in a target driven environment centred on customer delivery., • A good understanding of Microsoft office applications., • Analytical with the ability to manage key performance indicators (KPI's) that drive maximum productivity, quality and service., • Strong underwriting background with a good understanding of residential and Buy to Let processes, • Excellent people management, coaching and development skills, • Confident decision maker with the ability to assess risk and maintain quality, • Experience handling customer or broker escalations and complaints, • Strong analytical skills and ability to interpret MI, • Knowledge of regulatory and financial crime requirements, • CeMAP/CeRCC preferable, or willingness to study, • Effective time management., • Able to implement tactical plans to deliver strategic objectives in a timely manner., • Effective communication (both oral and written) and influencing skills., • Ability to remain resilient in a challenging environment., • Balancing customer requirements with operational objectives. At Kensington Mortgages, we believe our employees are the heart of our success. We are committed to creating a supportive and flexible work environment that values personal growth, professional development and a healthy work life balance Our inclusive culture respects and celebrates diversity in all its forms, ensuring that everyone feels welcome, valued and understood. We recognise and appreciate differences in thinking, learning styles, gender, race, identity, ethnic origins and sexual expression. We are an inclusive, neurodiversity friendly employer committed to creating a supportive environment where all employees can thrive At Kensington Mortgages, our people are our greatest asset.

Join us and shape how one of the UK's largest digital organisations connects, scales and secures the technology that underpins services for millions of citizensAs a Lead Enterprise Architect, you'll join DWP Digital's Enterprise Architecture community.

The Enterprise Security Risk Analyst is a senior analytical and leadership role within DWPs Enterprise Security Risk Management (ESRM) function.

Do you want to lead on the modernisation of systems that deliver billions of pounds in payments every week to citizens who rely on our support?As a Lead Technical Architect in DWP Payments, you'll operate at one of the highest levels of architectural le.

A government department in the UK is seeking an experienced leader to manage complex programmes and engage with multiple stakeholders.The ideal candidate should have strong project planning and delivery skills, alongside a recognised PPM qualification.Responsibilities include overseeing multiple wor

We are looking for an outstanding Backup and Recovery Engineer to join our community of tech experts in DWP Digital, to assist in the design of Infrastructure services in collaboration with Architecture and Engineering princ.

A governmental department in the UK is seeking a Senior Data Scientist to leverage data science to influence and improve government services.You will work with large datasets to provide insights that affect millions of citizens, collaborate with development teams on new features, and identify opport

Join DWP as a Senior Cyber Security Risk Manager and help shape how we protect and secure some of the UK's largest digital services. Our DWP Digital teams use fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and a

Lead on ad-hoc team activities supporting senior leaders at SCS working with stakeholders across the DWP. DWP is the UK's biggest government department: few other organisations globally provide the same opportunity to apply next-generation digital technology on a massive scale to issues which touch

Are you ready to use data science to influence and inspire improvements at huge scale?As a Senior Data Scientist, you'll join the Data Science Team within DWP's Working Age Services (WAS) - the area responsible for the digital services behind Universal Cre.

The Enterprise Security Risk Analyst is a senior analytical and leadership role within DWP’s Enterprise Security Risk Management (ESRM) function. Their work directly shapes DWP’s security posture, prioritisation, and investment decisions. DWP have a broad benefits package built around your work�

Bring your authentic self to work with 'I Can Be Me in DWP'. DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards. Here you will have the freedom and autonomy to drive the development of our technical landscape and define what DevOps looks

A significant UK government department is seeking a Finance Deputy Director to lead financial engagement with HM Treasury.This pivotal role involves managing a multi-billion-pound budget and shaping the financial strategy of the department.Ideal candidates will possess strong leadership skills and a

A leading government department in the UK seeks a skilled Service Designer to join their digital team.The role involves designing and delivering services that improve people's lives, requiring strong user-centered design expertise and collaboration across teams.With a competitive pay range of £57,9

As a key member of the Finance Team, the Finance Business Partner will provide leadership as well as professional, evidence-based decision making support, challenge and advice.Build and maintain key relationships, developing trust and managing the expectations of senior managers and stakeholders.Dev

A governmental digital service agency in the UK is seeking a Lead Technical Architect to lead modernization efforts for critical payment systems that provide support to millions.The ideal candidate will shape architectural strategies for cloud and hybrid environments, influence technology decisions,

The DWP Cyber Resilience Centre (CRC) offers a uniquely challenging and fulfilling opportunity for people interested in making a genuine difference to society. The CRC is an innovative and responsive operation delivering a range of services to help DWP protect, monitor and respond to malicious behav

A government technology department is seeking a Senior Digital Project Manager to oversee the delivery of large-scale digital projects.The successful candidate will lead teams to modernize systems, drive cloud adoption, and create low-code solutions while enhancing work-life balance through a hybrid

A leading health assessment service provider in the UK is seeking a Functional Assessor to evaluate how health conditions affect daily life.Registered Nurses, Occupational Therapists, and similar professionals are invited to leverage their expertise in meaningful assessments.Duties include conductin

A leading public sector digital service provider is seeking a Lead Test Engineer to establish and enhance quality assurance for Digital Payment Services.You will be responsible for embedding quality from the outset, mentoring QA teams, and ensuring effective testing and compliance.The role offers co

This includes supporting Policy Group to deliver a range of policies relating to labour market, poverty and skills and effectively sponsor DWP’s Arms-length bodies. Build trusted relationships with senior leaders across DWP, managing expectations and influencing outcomes.

A leading public sector organization in the UK seeks an experienced Content Designer to create user-centred content for government services.You will work within multidisciplinary teams to design effective user journeys, leveraging your skills in accessible writing and data-driven content strategies.

A government department in the United Kingdom is seeking a Finance Business Partner to lead financial management efforts.The ideal candidate will possess a strong working knowledge of financial management principles and demonstrate excellent communication and relationship-building skills.Responsibil

A UK governmental department is seeking a strategic adviser for external affairs.This role involves providing expert counsel to ministers and building relationships with key stakeholders.Strong leadership and strategic thinking are crucial, along with exceptional communication skills.The position re

DWP is the UK's largest government department. Bring your authentic self to work with 'I Can Be Me in DWP'.

Software and DevOps Engineering Apprenticeships (IT) – United Kingdom.Software Engineering Apprentice.Join us across our Digital Hubs in Manchester and Newcastle.As a Software Engineering Apprentice, you'll work with modern technologies such as.JS, Microservices, and Test-Driven Development, contr

Bring your authentic self to work with 'I Can Be Me in DWP'. DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards. As a Senior IT Service Manager, you'll join a team responsible for leading the migration of DWP Digital Integration customers

As a Senior Work Psychologist, you’ll join an engaged, supportive leadership team within DWP’s Work Psychology Service (WPS). DWP is the UK’s largest government department. Bring your authentic self to work with ‘I Can Be Me in DWP’.

A leading government digital organization seeks a Lead Enterprise Architect to shape their technology landscape.This key role involves leading the development of reference architectures, guiding integration across multiple platforms, and ensuring systems evolve securely and sustainably.The ideal can

A leading public services provider is seeking qualified health professionals as Functional Assessors to conduct health assessments for the Department for Work and Pensions (DWP). This role involves assessing claimants' health conditions and producing detailed reports for DWP.

We are looking for a Lead Test Engineer to join our community of tech experts in DWP Digital Payment Services (DPS). Bring your authentic self to work with 'I Can Be Me in DWP'. DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards.

Lead cross‑government coordination on external affairs matters within DWP com’s, participating in cross‑Whitehall stakeholder forums. Contribute to the development of the GCS profession, share best practice, mentor junior external affairs professionals across government, and represent DWP in G

DWP is the UK's largest government department. Bring your authentic self to work with "I Can Be Me in DWP".

Click Apply for more details and benefits of working for DWP.

A leading government digital services provider in the UK is looking for a Senior Data Scientist to leverage data science in enhancing digital services for citizens.You will join a team responsible for transforming how users manage accounts online.The role requires deep expertise in data transformati

A prominent UK government agency is seeking a Senior Governance Professional to lead programme-wide governance and reporting across multiple projects.This role requires significant experience in enterprise PMO environments and engagement with senior stakeholders, combined with excellent analytical s

You’ll join the DWP Work Psychology Service (WPS) - a vibrant and diverse community of nearly 100 practitioners. DWP is the UK’s largest government department. You’ll also support DWP colleagues directly - offering advice on complex cases, facilitating structured case discussions and designing

DWP is the UK's largest government department. We write code and make decisions which shape the future engineering landscape of DWP, and which improve services used by millions of people to find work and access support and payments. Bring your authentic self to work with 'I Can Be Me in DWP'.

A leading public service department in the UK is seeking an exceptional policy leader to drive transformative agendas focused on improving opportunities for youth and adults nationwide.This role provides a unique opportunity to shape the future of skills provision, working with diverse stakeholders

At DWP Digital, youll design and deliver services that genuinely change lives. Bring your authentic self to work with I Can Be Me in DWP. DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards.

A UK government department is seeking an experienced Enterprise Security Risk Analyst to lead complex risk assessments.The role involves engaging with senior stakeholders, providing actionable insights, and mentoring a small team.Candidates should possess exceptional analytical and leadership skills

A government department in the United Kingdom is seeking a senior Enterprise Security Risk Analyst to lead security risk analysis across multiple domains such as Cyber, Personnel, and Physical Security.The ideal candidate will have strong analytical and leadership skills, aiming to inform high-level

A prominent government digital department is seeking a Senior IT Service Manager to lead complex service migrations of IT products.The ideal candidate will ensure minimal disruption to live services while collaborating with various stakeholders to enhance digital capabilities.With a competitive sala

Software and Test Engineer Apprenticeships (IT) – United Kingdom.Newcastle, Blackpool, Leeds, London and Sheffield.As a Software Engineering Apprentice, you'll work with modern technologies such as Java,.Microservices, and Test-Driven Development, contributing to the design and delivery of digital

DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards. We are looking for an experienced Content Designer to join our community of tech experts in DWP Digital. DWP is the UK's largest government department.