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We're Hiring: Servicing Team Manager -Payments management 9 months Secondment Location: Remote UK residents only Start date: June 2026 Working Hours: Monday to Friday, 09:00 17:30 Salary: Competitive Benefits: 25 days holiday plus a fantastic range of benefits About the Role The Payments Management Team plays a vital role in ensuring that all incoming customer payments whether through cheques, bank transfers, DWP payments or third-party invoices are accurately allocated to mortgage accounts. The team also handles payment queries, account redemptions, account closures, and unresolved transaction investigations. As a team manager , you'll be central to driving accuracy and great customer outcomes, while supporting internal and external requests across a wide variety of topics. What You'll Be Doing • Effectively manage and lead the team to ensure that all work is delivered in line with service level agreements., • Develop and implement plans to ensure that a high quality and consistent standard of service is achieved against key performance indicators and in line with business objectives., • Actively manage individual and team performance to include, absence management, regular one to one meeting, performance reviews, disciplinary management and providing regular feedback to team members., • Train, coach and develop team members as required to maximise competence, potential and performance whilst supporting succession planning., • Ensure the team are aware of all relevant business-related communications covering corporate and local updates., • Actively promote a culture that delivers high performance, motivation and engagement through effective leadership., • Client relationship management including participation in operational review meetings., • Identify and resolve risk incidents and manage relevant risk controls in line with company policy, • Review departmental policies and process in order to identify, manage and mitigate risk and implement improvements and efficiencies., • Role model all company values., • Experience and knowledge of working in the Financial Services industry or a regulatory environment (desirable)., • Experience of managing in a front or back-office operation., • Experience of working in a target driven environment centred on customer delivery., • A good understanding of Microsoft office applications., • Analytical with the ability to manage key performance indicators (KPI's) that drive maximum productivity, quality and service., • Strong underwriting background with a good understanding of residential and Buy to Let processes, • Excellent people management, coaching and development skills, • Confident decision maker with the ability to assess risk and maintain quality, • Experience handling customer or broker escalations and complaints, • Strong analytical skills and ability to interpret MI, • Knowledge of regulatory and financial crime requirements, • CeMAP/CeRCC preferable, or willingness to study, • Effective time management., • Able to implement tactical plans to deliver strategic objectives in a timely manner., • Effective communication (both oral and written) and influencing skills., • Ability to remain resilient in a challenging environment., • Balancing customer requirements with operational objectives. At Kensington Mortgages, we believe our employees are the heart of our success. We are committed to creating a supportive and flexible work environment that values personal growth, professional development and a healthy work life balance Our inclusive culture respects and celebrates diversity in all its forms, ensuring that everyone feels welcome, valued and understood. We recognise and appreciate differences in thinking, learning styles, gender, race, identity, ethnic origins and sexual expression. We are an inclusive, neurodiversity friendly employer committed to creating a supportive environment where all employees can thrive At Kensington Mortgages, our people are our greatest asset.

Are you ready to use data science to influence and inspire improvements at huge scale?As a Senior Data Scientist, you'll join the Data Science Team within DWP's Working Age Services (WAS) - the area responsible for the digital services behind Universal Cre.

The Enterprise Security Risk Analyst is a senior analytical and leadership role within DWPs Enterprise Security Risk Management (ESRM) function.

We are looking for an outstanding Backup and Recovery Engineer to join our community of tech experts in DWP Digital, to assist in the design of Infrastructure services in collaboration with Architecture and Engineering princ.

A leading public service department in the UK is seeking an exceptional policy leader to drive transformative agendas focused on improving opportunities for youth and adults nationwide.This role provides a unique opportunity to shape the future of skills provision, working with diverse stakeholders

Do you want to lead on the modernisation of systems that deliver billions of pounds in payments every week to citizens who rely on our support?As a Lead Technical Architect in DWP Payments, you'll operate at one of the highest levels of architectural le.

A healthcare organization is seeking a Functional Assessor to conduct assessments while offering a supportive work-life balance.The role involves person-centred assessments, producing structured reports, and requires NMC or HCPC registration.You will benefit from a salary starting at £46,813, oppor

Join DWP as a Senior Cyber Security Risk Manager and help shape how we protect and secure some of the UK's largest digital services. Our DWP Digital teams use fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and a

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We are looking for a Senior Infrastructure Engineer to join our community of tech experts in DWP Digital.

This includes supporting Policy Group to deliver a range of policies relating to labour market, poverty and skills and effectively sponsor DWP’s Arms-length bodies. Build trusted relationships with senior leaders across DWP, managing expectations and influencing outcomes.

Join us and shape how one of the UK's largest digital organisations connects, scales and secures the technology that underpins services for millions of citizensAs a Lead Enterprise Architect, you'll join DWP Digital's Enterprise Architecture community.

A government department in the United Kingdom is seeking a Finance Business Partner to lead financial management efforts.The ideal candidate will possess a strong working knowledge of financial management principles and demonstrate excellent communication and relationship-building skills.Responsibil

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A UK Government Department is seeking an experienced Backup and Recovery Engineer to maintain and enhance backup services across cloud and on-premises environments.You will manage issues proactively, collaborate closely with teams, and ensure data safety.This role includes competitive pay up to £52

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This range is provided by DWP Digital. At DWP we're building secure, reliable and user-centred digital services that millions of people depend on every day. This is a high‑impact role where your expertise will directly shape how DWP protects citizens, services and data at a national scale.

This role involves ensuring a safe environment at DWP sites, requiring a full UK driving licence and prior security experience.

Product Managers across DWP Digital come together to share ideas, support each other, and solve common challenges. Bring your authentic self to work with 'I Can Be Me in DWP'. Referrals increase your chances of interviewing at DWP Digital by 2x.

Click Apply for more details and benefits of working for DWP.

A leading public sector organization in the UK seeks an experienced Content Designer to create user-centred content for government services.You will work within multidisciplinary teams to design effective user journeys, leveraging your skills in accessible writing and data-driven content strategies.

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DWP is the UK's largest government department. Bring your authentic self to work with 'I Can Be Me in DWP'.

Click Apply for more details and benefits of working for DWP.

DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards. As a Senior IT Service Manager, you'll join a team responsible for leading the migration of DWP Digital Integration customers from legacy products to more efficient, modern strategic sol

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The Enterprise Security Risk Analyst is a senior analytical and leadership role within DWP’s Enterprise Security Risk Management (ESRM) function. Their work directly shapes DWP’s security posture, prioritisation, and investment decisions. DWP have a broad benefits package built around your work�

A government department in the United Kingdom is seeking a senior Enterprise Security Risk Analyst to lead security risk analysis across multiple domains such as Cyber, Personnel, and Physical Security.The ideal candidate will have strong analytical and leadership skills, aiming to inform high-level

A government digital services provider is seeking a Senior Infrastructure Engineer to enhance cloud platforms.The role involves managing applications on Kubernetes, collaborating with cross-functional teams, and ensuring system reliability.Competitive pay of up to £73,205 and a generous pension pac

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Software and Test Engineer Apprenticeships (IT) – United Kingdom.Newcastle, Blackpool, Leeds, London and Sheffield.As a Software Engineering Apprentice, you'll work with modern technologies such as Java,.Microservices, and Test-Driven Development, contributing to the design and delivery of digital

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Click Apply for more details and benefits of working for DWP.

As a Senior Work Psychologist, you’ll join an engaged, supportive leadership team within DWP’s Work Psychology Service (WPS). DWP is the UK’s largest government department. Bring your authentic self to work with ‘I Can Be Me in DWP’.

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