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We're Hiring: Servicing Team Manager -Payments management 9 months Secondment Location: Remote UK residents only Start date: June 2026 Working Hours: Monday to Friday, 09:00 17:30 Salary: Competitive Benefits: 25 days holiday plus a fantastic range of benefits About the Role The Payments Management Team plays a vital role in ensuring that all incoming customer payments whether through cheques, bank transfers, DWP payments or third-party invoices are accurately allocated to mortgage accounts. The team also handles payment queries, account redemptions, account closures, and unresolved transaction investigations. As a team manager , you'll be central to driving accuracy and great customer outcomes, while supporting internal and external requests across a wide variety of topics. What You'll Be Doing • Effectively manage and lead the team to ensure that all work is delivered in line with service level agreements., • Develop and implement plans to ensure that a high quality and consistent standard of service is achieved against key performance indicators and in line with business objectives., • Actively manage individual and team performance to include, absence management, regular one to one meeting, performance reviews, disciplinary management and providing regular feedback to team members., • Train, coach and develop team members as required to maximise competence, potential and performance whilst supporting succession planning., • Ensure the team are aware of all relevant business-related communications covering corporate and local updates., • Actively promote a culture that delivers high performance, motivation and engagement through effective leadership., • Client relationship management including participation in operational review meetings., • Identify and resolve risk incidents and manage relevant risk controls in line with company policy, • Review departmental policies and process in order to identify, manage and mitigate risk and implement improvements and efficiencies., • Role model all company values., • Experience and knowledge of working in the Financial Services industry or a regulatory environment (desirable)., • Experience of managing in a front or back-office operation., • Experience of working in a target driven environment centred on customer delivery., • A good understanding of Microsoft office applications., • Analytical with the ability to manage key performance indicators (KPI's) that drive maximum productivity, quality and service., • Strong underwriting background with a good understanding of residential and Buy to Let processes, • Excellent people management, coaching and development skills, • Confident decision maker with the ability to assess risk and maintain quality, • Experience handling customer or broker escalations and complaints, • Strong analytical skills and ability to interpret MI, • Knowledge of regulatory and financial crime requirements, • CeMAP/CeRCC preferable, or willingness to study, • Effective time management., • Able to implement tactical plans to deliver strategic objectives in a timely manner., • Effective communication (both oral and written) and influencing skills., • Ability to remain resilient in a challenging environment., • Balancing customer requirements with operational objectives. At Kensington Mortgages, we believe our employees are the heart of our success. We are committed to creating a supportive and flexible work environment that values personal growth, professional development and a healthy work life balance Our inclusive culture respects and celebrates diversity in all its forms, ensuring that everyone feels welcome, valued and understood. We recognise and appreciate differences in thinking, learning styles, gender, race, identity, ethnic origins and sexual expression. We are an inclusive, neurodiversity friendly employer committed to creating a supportive environment where all employees can thrive At Kensington Mortgages, our people are our greatest asset.

Are you ready to use data science to influence and inspire improvements at huge scale?As a Senior Data Scientist, you'll join the Data Science Team within DWP's Working Age Services (WAS) - the area responsible for the digital services behind Universal Cre.

The Enterprise Security Risk Analyst is a senior analytical and leadership role within DWPs Enterprise Security Risk Management (ESRM) function.

We are looking for a Senior Infrastructure Engineer to join our community of tech experts in DWP Digital.

This includes supporting Policy Group to deliver a range of policies relating to labour market, poverty and skills and effectively sponsor DWP’s Arms-length bodies. Build trusted relationships with senior leaders across DWP, managing expectations and influencing outcomes.

Join DWP as a Senior Cyber Security Risk Manager and help shape how we protect and secure some of the UK's largest digital services. Our DWP Digital teams use fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and a

A leading public services provider is seeking qualified health professionals as Functional Assessors to conduct health assessments for the Department for Work and Pensions (DWP). This role involves assessing claimants' health conditions and producing detailed reports for DWP.

Do you want to lead on the modernisation of systems that deliver billions of pounds in payments every week to citizens who rely on our support?As a Lead Technical Architect in DWP Payments, you'll operate at one of the highest levels of architectural le.

A government department in the UK is seeking an experienced leader to manage complex programmes and engage with multiple stakeholders.The ideal candidate should have strong project planning and delivery skills, alongside a recognised PPM qualification.Responsibilities include overseeing multiple wor

We are looking for an outstanding Backup and Recovery Engineer to join our community of tech experts in DWP Digital, to assist in the design of Infrastructure services in collaboration with Architecture and Engineering princ.

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The Enterprise Security Risk Analyst is a senior analytical and leadership role within DWP’s Enterprise Security Risk Management (ESRM) function. Their work directly shapes DWP’s security posture, prioritisation, and investment decisions. DWP have a broad benefits package built around your work�

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Join our Network Service Operations team as Network Engineer in the next step to transform the DWPs datacentre and remote site network infrastructure into leading edge technologies. DWP is the UK's largest government department. Bring your authentic self to work with 'I Can Be Me in DWP'.

Software and Test Engineer Apprenticeships (IT) – United Kingdom.Newcastle, Blackpool, Leeds, London and Sheffield.As a Software Engineering Apprentice, you'll work with modern technologies such as Java,.Microservices, and Test-Driven Development, contributing to the design and delivery of digital

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A leading government department seeks a service designer to create responsive services that support timely decisions for over 22 million people daily.The role offers a competitive salary between £57,946 and £68,205, hybrid working, flexible hours, and generous benefits including a strong pension.J

Click Apply for more details and benefits of working for DWP.

A government department in the UK is seeking a Digital Engagement Manager to lead innovative communication strategies and drive meaningful engagement.The role offers a competitive salary of up to £46,547, flexible working conditions, and a rich benefits package including a civil service pension wit

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The DWP Cyber Resilience Centre (CRC) offers a uniquely challenging and fulfilling opportunity for people interested in making a genuine difference to society. The CRC is an innovative and responsive operation delivering a range of services to help DWP protect, monitor and respond to malicious behav

Senior Digital Project Manager role at DWP Digital. Join to apply for the Senior Digital Project Manager role at DWP Digital. This range is provided by DWP Digital.

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Bring your authentic self to work with 'I Can Be Me in DWP'. Referrals increase your chances of interviewing at DWP Digital by 2x. This range is provided by DWP Digital.

A major government department is seeking a Finance Deputy Director to shape its financial strategy and oversee multi-billion-pound budget allocations.This senior leadership role requires excellent stakeholder management and experience with fiscal events impacting government spending.The position inv

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Do you want to lead on the modernisation of systems that deliver billions of pounds in payments every week to citizens who rely on our support? As a Lead Technical Architect in DWP Payments, you’ll operate at one of the highest levels of architectural leadership within DWP Digital. Bring your auth

A government digital services provider is seeking a Senior Infrastructure Engineer to enhance cloud platforms.The role involves managing applications on Kubernetes, collaborating with cross-functional teams, and ensuring system reliability.Competitive pay of up to £73,205 and a generous pension pac