2nd line IT support Technician
8 days ago
Carterton
Join a leading independent technology and services provider as a 2nd line IT support Technician.Job Overview: Seeking an on-site IT support resource in Maidenhead to assist with laptop deployments. The role involves configuring devices, updating asset records, and supporting users during setup. • Role : 2nd line IT support Technician, • Location: Carterton, • Contract: 22nd June'26 - 30th Sep'26, • Mandatory check: SC Clearance, • Pay Rates:, • Umbrella Rate: £19.33/hour (via a Hays approved umbrella company)., • PAYE Basic Rate: £14.90/hour, • Hours: 37.5 hours a week. Monday - Friday., • Time: 8:30 AM - 5:00 PM Key Responsibilities: • Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensures appropriate updates and call management to maintain service levels as per contract., • Hub stock management, including asset management of kit in/out (Scan items in/out of locations) as per contract, • Effective Management of disposals that go through their Hub as per contract, • Triage and perform hardware repairs 'in the warranty kit' and liaise with vendors for parts and returns as per contract., • Locker replenishments where appropriate as per contr...