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About The RoleWe are looking for an experienced and motivated Customer Service Team Leader to join our Customer Services team. This is an exciting opportunity to support the delivery of excellent customer service across our partner councils.As part of the Customer Services management team, you will lead and support a team of Customer Service Advisors, helping to ensure the delivery of an efficient, high-quality and customer-focused service. You will play an important role in maintaining service standards, supporting improvements to day-to-day operations and fostering a positive team culture that puts residents and communities at the heart of everything we do.The role involves managing the daily operation of the service, including workload allocation, resource planning and performance management. You will coach and support colleagues through regular one-to-one meetings, appraisals and mentoring, creating a positive and encouraging environment where individuals can develop their skills and perform at their best.You will also oversee complex customer enquiries, complaints and escalations, working closely with colleagues and stakeholders to resolve issues and achieve positive outcomes for customers. By reviewing customer feedback, service trends and performance information, you will help identify opportunities to improve processes and enhance the customer experience.This is an excellent opportunity for someone who enjoys leading and developing people, solving problems and helping teams deliver great customer service every day. If you are passionate about supporting colleagues, delivering excellent customer service and making a positive difference for residents, we would love to hear from you.You will need Experience of leading, motivating and developing a customer service team within a busy organisationProven ability to manage performance, drive service improvements and achieve operational targetsExperience of coaching and supporting colleagues to develop their skills and confidenceStrong organisational skills with the ability to manage competing priorities and changing demandsExcellent communication and interpersonal skills, with the ability to build effective working relationships at all levelsConfidence in handling complex customer enquiries, complaints and escalated casesAbility to analyse customer feedback and service data to identify trends and opportunities for improvementGood IT skills and experience of using a range of systems and software packagesGCSE English and Maths (Grade C/4 or above) or equivalent, and/or a qualification equivalent to NVQ Level 3 or significant experience within a customer service environmentSpecial Conditions Full UK Driving LicenceAccess to a vehicle for work purposesRegular travel to CDC and Forest of Dean (FOD) locationsRequirement to undertake a Baseline Personnel Security Standard (BPSS) checkOccasional additional hours may be required to meet service needsClosing Date - Wednesday 9th SeptemberInterview Date - Friday 18th SeptemberWhat we can do for you Agile working allowing a mix of home and office workingFlexible working arrangements (depending on the role)27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choiceRenewed again for another year there is a health cash plan giving you cash back on health, dental and eye carePension scheme with a good employer contribution of up to 7% of your earningsEmployee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issuesCycle to work schemeSalary sacrifice car lease scheme with significant tax and NI savings to be made on electric carsGenerous sickness cover above statutory entitlementsAdditional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injuryLife assurance, currently four times your annual salaryAbout The OrganisationYou will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services.Publica is committed to meeting its statutory and moral duties to safeguard and promote the welfare of children, young people under 18 years of age and adults at risk who are the recipients of its services and/or activities.Publica is a unique place to work, established to transform the way local services are delivered, fundamentally rethinking the way our services are designed and delivered in a digital era, making us a customer-focused organisation driven by real user needs.TPBN1_UKTJ

You will play an important role in maintaining service standards, supporting improvements to day-to-day operations and fostering a positive team culture that puts residents and communities at the heart of everything we do.

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Behavior Support Assistant - Witney Our lovely school in Witney is looking for a Behaviour Support Assistant to join them in fostering a nurturing and inclusive environment for their students. They believe that their students deserve the opportunity to thrive both academically and emotionally. This is a great opportunity to be involved in a supportive team. You will also be making a real difference in the lives of children with behavioural and mental health needs. In this role, your main goal will be to work directly with students to promote positive behaviour and emotional regulation. You will also support students in developing social skills and conflict resolution strategies so that they can have all the necessary tools to thrive in social situations. Part of your role as a Behaviour Support Worker will be to facilitate group activities and promote positive peer interactions You will also help model healthy coping strategies and social skills and maintain a safe and positive learning environment for all students The right Behaviour Support Assistant will: Have the ability to work collaboratively within a multi-disciplinary team Have strong communication skills Patience, empathy and genuine passion for supporting children Experience supporting children and young people with educational needs and social, emotional and mental health needs will be beneficial but not essential A desire to make a real impact What you will gain from this role as a Behaviour Support Assistant: The opportunity to work in a nurturing environment Access to ongoing professional development and training opportunities Amazing experience to further your career in education, psychology or social work The ability to work in a fulfilling role that makes a difference every day Overall this will be a transformative experience, enriching your life while also making a positive impact on the lives of children who are struggling to cope in the classroom Behaviour Support Assistant Witney £85 - £105 per day Full Time September Start If you are ready to make a positive impact on the lives with children with behavioural and mental health needs, please apply directly to this advert. You will be contacted if you have been short-listed. TPBN1_UKTJ

Role: Assistant Support Manager Salary: £26,560 FTE Hours : From 28 hours - 36 hours per week About Style Acre Are you looking for a job that has purpose, something that makes you feel like you are making a difference? Style Acre is an Oxfordshire-based, award-winning and forward-looking charity supporting adults with learning disabilities, autism and physical needs. We have over 35 supported living households, 3 community day hubs and a successful work programme, supporting more than 250 people. About the Role Style Acre is a charity with a fantastic reputation that provides excellent supported living services for people with learning disabilities in their community. We are growing fast and have an exciting opportunity for a talented assistant to join our leadership development programme, with the potential to become a support manager in the future. The Leadership Development Programme is our intensive six-month programme, where you will acquire the skills to become a leader and manager, and you'll learn how to adapt to new situations. You'll learn about yourself: what your strengths are, and what you need to work on. Most of all you'll identify ways to use your drive and passion to improve the lives of the people we support. We offer a wide range of benefits 30 days annual leave (including bank holidays) for full-time staff (pro-rata for part time) £68 per night for sleep-ins. Company Pension Scheme - 5% Employer Pension Contribution Flexible working hours Free comprehensive ongoing training, including a unique Leadership Development Programme with the ability to progress to Assistant Support Manager within 18 months. Employee benefits package with Perkbox (saving you up to £800 per year) Recommend a friend incentive scheme for employees Wellness programs Company events & social hours TPBN1_UKTJ

Job Title: Customer Support Engineer Location: Whitney Salary: £30,000 - £33,000 Hours: 8am-4:40pm Mon – Thurs / 8am-1pm Fri Role Purpose The Customer Support Engineer provides technical support to customers and assists with service activities throughout the product lifecycle. The role supports customers with troubleshooting, repairs and technical enquiries while working closely with Engineering, Manufacturing, Test and Service teams to deliver excellent customer service. The successful candidate will develop a strong product understanding and contribute to improving customer satisfaction by providing timely technical assistance and maintaining accurate service records. Key Responsibilities Customer Support Respond to customer support enquiries via telephone, email and video calls. Assist customers with technical fault finding and product operation. Keep customers informed of progress and expected resolution times. Escalate complex technical issues to senior engineers where appropriate. Provide professional and courteous customer service at all times. Technical Support Assist in diagnosing mechanical and electrical faults. Support customers through structured troubleshooting procedures. Recommend replacement parts and repair options. Record faults and corrective actions accurately. Develop technical knowledge of products. Service Administration Maintain accurate support tickets and service records. Record labour, parts used and resolution details. Raise quotations for chargeable repairs and service work. Process support orders within Sage. Prepare shipping paperwork and route cards where required. Continuous Improvement Help maintain troubleshooting guides and technical documentation. Record recurring faults and report trends to the Support Manager. Suggest improvements to products, documentation and support processes. Assist with maintaining the technical knowledge database. Product Support Provide technical assistance to Manufacturing, Test and Sales when required. Assist with testing systems prior to shipment. Assist with software testing where required (no programming experience necessary). Customer Care Follow up customers after service work has been completed. Collect customer feedback. Identify opportunities for service work or product upgrades and pass them to the Support Manager or Sales team. Qualifications & Experience Engineering or Scientific background. A Levels, apprenticeship or equivalent engineering qualification. (desirable) Good mechanical aptitude. Experience in a customer support or service environment. Basic electrical fault-finding skills. Good computer literacy. Excellent communication skills. Strong organisational skills. For further details, please contact Kieren Provis – (phone number removed) or email your cv (url removed) Omega Resource Group are an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. We are always seeking Engineering Staff, Senior Managers, Skilled and Semi-Skilled Machinists, Mechanical Fitters, Electrical Fitters, Quality Engineers, Materials Science Engineers, Maintenance Engineers, Electronics Engineers, Test Technicians, Technical Authors and Laboratory Technicians to name but a few. Omega is acting as an Employment Agency in relation to this vacancy. Omega does not charge candidates any recruitment or job‑seeking fees at any stage of the hiring process

Joining our friendly and hard working family as a Multi-drop Van Driver/Customer Service Assistant, you’ll be on the front line dealing with our customers both in branch and off site (when making deliveries); playing a vital role in our continued success, providing a first class service whilst kee

Profile The successful Customer Service Coordinator - 6-month FTC should have: Experience in customer service/sales admin/order processing. The Customer Service Coordinator will play a critical role in ensuring the efficient handling of customer inquiries, orders, and logistics within the FMCG ind

What's Available: Immediate start opportunities with Customer Service and Sales Uncapped commission potential National and international travel opportunities Recognition and incentives based on results * A professional and sociable environment This opportunity involves re

Training - 2 weeks on site Job Role : -Your key responsibilities, which are not exhaustive and not limited to include :Managing Inbound calls to the business from Worldwide clients handling shipment requestsBuilding rapport with customers and establishing their needsDeliver a consistent call fl

Responding to new customer enquiries and building strong relationships with existing customers. Maintaining customer files on SAP and related software. Keep up to date product information files and customer pricing information Answering general office emails and calls as well as office admin roles s

Our client offers an opportunity to gain experience within a face to face sales and customer service environment, supported by experienced sales professionals. Due to continued growth, they are looking to expand their sales division with motivated individuals interested in developing sales and custo

Our client, a successful, highly regarded family-run civil engineering and utility contractor seeks to hire a Customer Support Administrator / Planning Co-ordinator to play a key part in coordinating repair schedules, supporting operational teams, and delivering excellent outcomes for customers. You

Our client is seeking a motivated and detail-oriented Customer Service Administrator to join their dynamic operation. The role involves a variety of administrative tasks, making it perfect for someone who enjoys a structured environment and is passionate about customer service. Customer Service Admi

The Customer Service Assistant is a key front-line role responsible for delivering an outstanding resident experience at our Preston student accommodation site. As the first point of contact for students, visitors, and external stakeholders, you will provide a professional, friendly, and solution-fo

As the driving force behind our Customer Care and Technical Support desks, you’ll ensure every customer interaction is handled with care, speed, and precision. Are you a natural leader with a passion for delivering exceptional customer experiences? Telecom Acquisitions is looking for a proactive a

Our client has become one of the countrys top sales and customer service and marketing companies, with associated sales and customer service companies both nationally and internationally. Opportunities to work across sales, customer service and marketing campaigns. Sales and Customer Service Advisor

As a Customer Service Advisor, you will be a key point of contact for customers across the UK, providing a high level of service through. This is a great opportunity for an experienced customer service professional who enjoys helping customers, solving problems and working as part of a busy team. Yo

French speaking Customer Service Apprenticeship. To provide excellent customer service and learn how to provide technical support. Follow Service Level Agreements to ensure customers are given the best support possible.

As a Customer Service Assistant, you will contribute to the delivery of excellent customer service, helping the team achieve service and organisational objectives. This is an excellent opportunity for someone with strong customer service skills who enjoys working with people and providing a high-qua

This is a strong next step for an experienced Customer Service Advisor, Customer Support Advisor, Client Services Executive, Customer Experience Advisor, or Contact Centre Advisor looking for genuine career progression within an established customer se. A growing and highly regarded organisation is

We are looking to recruit a Customer Service Team Leader for our Osprey Customer Team in Chingford. Joining our team, youll be responsible for ensuring the Hub contact centre operations delivers the required performance, whilst continuing our commitment to delivering a great customer contact experie

You'll provide a best in class customer service experience to all Export customers by demonstrating and driving a high performance culture managing a portfolio of global customer accounts. Process all customer export orders promptly, accurately and efficiently, keeping customers informed of expected

Customer Service ? Are you able to pick up technical information with ease? Do you like the sound of working with mechanical engine spare parts and customers on a daily basis? This technically orientated. Any other reasonable duties to support the function Youll be able to offer: Proven customer ser

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE. You’ll be talking over the phone to customers with all sorts of mobile tech-related queries.

Role Overview: We are welcoming participants from all backgrounds, including anyone looking for customer service representative or customer service agent roles, to take part in upcoming market research studies. We help connect everyday people with flexible remote market research opportunities that i

FindCore are thrilled to be assisting a well-established business with the recruitment of a Remote Customer Service Advisor. Help maintain consistently high customer-service standards. This is an excellent opportunity for a friendly and professional individual who enjoys helping customers, resolving

Working closely with the business owner, you’ll gain exposure to areas well beyond a typical operations or customer service position, including. Service & Operations Executive – Precious Metals.

UK team and play a key role in driving customer satisfaction, retention, and business growth. Lead client onboarding, service adoption, and ongoing account support to ensure long-term success. Collaborate cross-functionally with Operations, Technology, Sales, and internal teams to deliver seamless c

As Customer Service Lead, you'll oversee the day-to-day operation of our customer service function, managing a team of two while driving productivity, service excellence and continuous improvement. Experienced in customer service, customer experience or customer operations. If you're an experienced

You may currently be working as a Customer Service Representative, Customer Experience Advisor, Client Services Advisor, Customer Care Specialist or in a similar customer-facing role. Reporting to the Customer Service Manager, you will be the voice of LUCA FALONI, supporting customers across multipl

Previous customer service experience (mortgage or insurance knowledge beneficial). If you are a motivated individual with a passion for delivering exceptional customer service, we would love to hear from you. Proper Recruitment are working with a growing Mortgage broker who are looking for an enthus

Membership & Customer Service Manager - Brilliant Leisure Centre. Own the full sales journey from enquiry to retention, ensuring every interaction reflects excellent customer service. A huge passion for customer service and a natural ability to make people feel welcome and valued.

Our ‘right shore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Strong customer service skills and confidence handling sensitive conversations. In this role you will suppor

As our Customer Service Administrator, you will play a key role in supporting the business support team providing essential administrative and customer service support across our core customer bases, while helping drive our shared vision of meeting the UK’s 2050 Net Zero Carbon Targets for Buildin

Previous experience in a customer adoption, customer success, or similar customer facing role within a SaaS or technology company. We are looking for a proactive and customer-focused Customer Enablement Executive to join our team. Collaborate with internal teams, including Sales, Customer Support, a

Follow Service Level Agreements to ensure customers are given the best support possible. Previous experience in customer service and administration – Beneficial. French speaking Customer Service Apprenticeship (entry-level role partly working, partly studying).

Are you a customer-focused problem solver with experience in customer service? We're looking for a proactive Back Office Support Specialist to support customers, resolve enquiries and complaints, and work across multiple departments to deliver an outstanding customer experience. Strong customer serv