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The Customer Success Lead focuses on both the strategic management of the account (20%) and concentrates on the tactical operations (80%) by working with the operations team to provide optimal services to the account. The CSL must be able to work effectively and efficiently with both the internal support team and external clients. The CSL acts as the liaison and primary contact for the operations team and escalates any issues to the Customer Success Manager (CSM) as necessary. Assist the CSM with building client relationships within the client enterprise including business development, identifying additional service opportunities and continuous process improvement. What you will do here: Program Management • Lead Planner / Meeting Owner on events or programs of significance to the customer’s business, • Create/Revise program budgets to ensure M&IW forecast is attained, • Track client and individual program budgets to ensure M&IW forecast is attained, • Meet with key stakeholders to review time spent on projects, • Running client audits with M&IW Controller, • Alert meeting owner of any anticipated account/program budget variances, • Identify financial opportunities in post program billing, • Participate in program operations turnovers, program briefings, and program debriefings to ensure account continuity, • Ensure on-going client satisfaction surveys, analyze data, and implement continuous improvement processes, • Responsible for document accuracy of operations team, • Responsible for final reconciliation accuracy and timeliness from planners, • Build pro-active relationships with high volume client meeting owners, • Lead various internal departments toward desired outcomes as specified in Service Level Agreement, • Plan meetings/events for the account as needed Account Management • Project Management with a consultative approach, • Responsible to implement the KPI/SLA Program for the Account, • Responsible for the strategic relationship for multiple decision makers, • Accountability for accuracy and timeliness of final reconciliation from planners, • Train planners on specific account processes, • Analyze/Improve operational systems and processes, • Develop and update all account forms and processes to meet client expectations, • Analyze/review time spent on projects vs. management fees for the account, • Qualify new meetings (as backup to the SAM), • Register new meetings into Cvent (as backup to the SAM), • Issue resolution with the meeting owners and escalation from the planners (as backup to the SAM), • Participate in program operations turnovers, program briefings, and program debriefings to ensure account continuity (as backup to the SAM), • Ensure on-going client satisfaction surveys, data integrity in Lanyon, and implement continuous improvement processes (as backup to the SAM), • Assist accounting in follow-up on past due invoices (as backup to the SAM), • Participate in applicable company and industry activities and events Business Development Responsibilities • Identify opportunities for new or expanded service offerings (including opportunities for M&IW strategic partners), • Up sell additional M&IW service opportunities, • Network with decision makers/management as appropriate, • Develop and maintain strong and highly ethical customer relationships, • Gain knowledge of competitors’ strengths and weaknesses Onsite Physical Activities (Non-Essential Functions) This position includes a set of nonessential physical activities associated with onsite event support. These activities are not fundamental to the core duties of the Customer Success Lead role but may be required during live event execution. While the essential functions of the position center on planning, coordination, communication, client management, and project leadership, certain onsite tasks involve physical activity that supports event operations and if unable to perform these physical activities the company needs to know. Physical activities include, but are not limited to the following: • Movement & Positioning: Frequent standing and walking are required, particularly during event setup and teardown, registration, and onsite administration. Extended periods on one’s feet are common throughout an event, often up to 4 hours without a rest break. A typical onsite day may last 8 to 14 hours, depending on client needs and agreements., • Sitting: Occasional sitting is required during planning meetings, travel to and from event sites, computer-based work, or registration duties., • Lifting and Carrying: Ability to lift, carry, push, or pull event materials, supplies, signage, or equipment weighing 25 to 40 pounds. Items over 25 pounds require assistance from another M&IW team member., • Reaching and Grasping: Event setup and breakdown may involve reaching overhead and handling tools or materials., • Bending/Kneeling/Crouching: Occasionally required during event setup and breakdown., • Repetitive Motions: Repeated hand and arm movements may occur during tasks such as preparing registration, arranging event spaces, or setting up displays., • Travel Requirements: Frequent travel to event sites, venues, and client locations, often involving overnight stays. This may include navigating airports, train stations, hotels, and conference centers., • Operating Vehicles: Occasional driving may be required to transport materials or travel to off-site event locations. This applies only to approved drivers with prior authorization from the Onsite Lead., • Working in Varying Environments: Events occur in diverse settings, including indoor venues (conference centers, hotels) and outdoor spaces. Fluctuating temperatures, weather conditions, crowded or noisy environments, and varying lighting levels may be encountered. What we expect: Details of these areas are shared during interviews and monthly reviews: • Cultural Excellence, • Role Expectations, • Emotional Intelligence What you will bring: • A minimum of four years of experience in the travel industry, specifically in managing meetings/events, • Knowledge of virtual and hybrid event options, • Experience with managing the lifecycle of a program, including final reconciliation, • Knowledge of Cvent preferred, • Must be able to travel 35% of the time, including Internationally, • Proximity to client headquarters office preferred, • Experience working in a virtual office environment, • Proven excellent oral and written communication skills in both internal and client-facing environments, • Demonstrated track record of successfully managing multiple projects simultaneously, • Ability to deliver creative outputs in a constricted timeline while maximizing available resources, • Able to provide clear, concise, effective, and professional communications with clients, peers, vendors, and department managers, • Wide range of computer skills:, • Proficient in Word, Excel, and Internet/social media, • Database management programs (proficient in Lanyon and Cvent), • Outlook (email and scheduling) What we provide: • Competitive salary, • Paid holidays, • Pension Scheme, • Accrued personal time off for vacation and sick leave, • Laptop, additional monitor, and mobile phone, • Global Giveback program for volunteer service, • Remote Office / Work from home Who we are: Meetings & Incentives Worldwide, Inc. is an Equal Opportunity Employer who prohibits discrimination and harassment of any kind and affords equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. Meetings & Incentives Worldwide, Inc. specializes in global event management with virtual, hybrid, and in‑person experiences of all shapes and sizes, as well as consulting and enterprise strategies. As an entrepreneurial organization, we place customers at the center of everything we do and prioritize their needs through our core values of quality, agility, flexibility, and innovation. M&IW is a third generation, privately held, certified Women's Business Enterprise (WBE) in business for more than 50 years. Headquartered in Wisconsin, USA, and supported by a remote workforce across the US and in the UK, China, and Brazil. GLOBAL HEADQUARTERS: 10520 7 Mile Road, P.O. Box 65, Caledonia, WI 53108 | Phone +1 262-835-3553 _ M&IW associates are located throughout the US, UK, Latin America and Asia Pacific Regions.

Amber is an entirely new way of thinking about buying, banking and selling energy where home energy technology works to put money back in customers’ pockets and accelerate the renewable energy transition. We’re an Australian headquartered company, where we are both an energy technology company and a utility providing energy directly to households and small businesses. In Australia (the world leader on rooftop solar and a 2-way energy grid), we’ve proven that the cheapest, fastest and most rewarding way to reach 100% renewables is to automate the growing wave of home batteries, EVs, and other smart energy devices. Customers get direct access to the real-time electricity prices and the technology to shift energy usage to the times when cheaper renewables are available in the grid and export to the grid at times when the price they can be paid for it is highest. We are a clear market leader in energy automation in Australia, and are now partnering with utilities across Europe to bring our technology to European markets and consumers. We’re at a critical moment in taking the business to scale in Europe. You’ll be joining a rapidly growing regional team of 15, and be part of a global team of over 220, with expertise across energy, technology, marketing, and operations. We’re committed to building a diverse and inclusive workplace and a great culture of people who love coming to work to build a better world. We’re backed by leading VCs in Australia and Europe, as well as impact-focused investors and world-leading energy companies. At Amber, we believe that enabling a culture where everyone is set up to do the best work of their lives, and feels connected and supported, is one of the most important things we can do to ensure our long-term success. Want to help improve the environment by shifting the world’s energy usage towards renewables? We are currently hiring for a Full Stack Software Engineer. Amber provides a great opportunity to apply your skills as an Engineer to help enable the uptake of renewable energy. Our technology optimises thousands of batteries and other devices in the customers' homes, enabling them to time their usage to consume power at times of high renewable penetration (and cheap prices), and then export power back to the grid at critical times - letting them outbid energy generators and earn potentially >£50 in an afternoon. The Amber Electric product team develops and supports: • Home automation integrations (to batteries, hot water systems and pool pumps, with EVs coming soon) that control electricity usage in response to pricing and renewable availability, • Mobile & Web apps for customers to monitor and manage their energy usage, • A pricing and billing engine for real time energy pricing The tech stack is React Native mobile app, some React web frontends, and a Serverless Lambda backend on AWS. We’re using Typescript top to bottom, and Apollo GraphQL sits in the middle. We keep our data in DynamoDB, Postgres, and Snowflake, using one or the other as best suits a particular workload. You can learn more about our tech stack at _ While we’re looking for talented and driven individuals our desire is to build a champion team, not a team of champions. We’re full-stack-ish; while it’s impossible for everyone to excel across every layer of the stack we value people who can chip in wherever they’re needed. We’re committed to building a diverse and inclusive workplace from the ground up. We want engineers who are as comfortable communicating with people as they are with their code. At Amber, we want to hire self-starters who are eager to learn, and are comfortable working in a changing environment. Some of the key traits we are looking for in this role: • You have a positive mindset: equal parts curious, collaborative, and can-do, • Between 3 and 5 years of commercial development experience in either Web or Mobile environments, • Commercial experience with the specific technologies in our stack is a strong plus, • Experience with languages sharing features with Typescript is also a plus (such as JavaScript, C#, Go, or similar), • We favour generalists who can be flexible across the stack, both frontend and backend, • Strong verbal and written communication skills built on a foundation of empathy for your fellow humans is essential, with English proficiency of C1/C2 level at a minimum, • Additional language skills, particularly in European languages, are a bonus and may support broader team and customer engagement., • Write and maintain high quality program code across the stack in the areas of your specialty, • Flexibly contribute outside your specialty in other areas of the stack supporting your team when they need it, • Work collaboratively with your peers in product and across the wider company to ensure you're always shipping the right thing the right way at the right time, • Research, consult, analyse, and evaluate our system requirements, • Test, debug, diagnose, and correct errors in our tech stack according to our operational specifications, • Support the app across the whole lifecycle from idea through to production, • The role will see you working directly with external clients while collaborating across internal teams, including leadership, product, design, and engineering to deliver impactful solutions., • We’re committed to building a diverse and inclusive workplace and a great culture of people who love coming to work to build a better world, • Join a growing technology start-up that will shape the future of household renewable energy use, • You’d be a part of a growing team of over 220 people with expertise across energy, technology, marketing, and operations, • Flexible working hours & remote working - see "How You Work" for more info, • Competitive salary within your local market, • Share options in Amber Electric, • Employment and leave entitlements as per your local country, • An external Employee Assistance Plan for mental health support, • Annual Learning & Development budget to support your personal growth, • Annual company conference in Melbourne, Australia. Between £45,000 and £70,000 base per annum. All roles at Amber include employee stock options. This is a full-time role to be based ideally from the UK/Germany/Netherlands. We do have a co-working space in London where we work flexibly between the office and home. You will be working predominantly remotely within a high-trust environment where transparency and accountability are foundational to our engineering culture. Amber's flexible approach allows you to shape your schedule around core collaboration hours, which are 7am - 12pm Tuesdays and Thursdays London time. This overlap enables meaningful collaboration with your Australian colleagues. Outside these core hours, we trust you to manage your time effectively. We focus on outcomes and impact rather than hours logged, but we do expect consistent communication and reliable delivery on commitments. Regular check-ins and transparent progress updates are part of how we maintain this balance of freedom and responsibility. We value work-life balance and sustainable pace—we don't want team members to overwork or burn out, nor do we expect you to be available 24/7. Instead, we promote clear boundaries and open dialogue about workload and capacity. Our headquarters is located in Melbourne, Australia, with a second co-working office/space in Sydney, Australia. Our European team operates from a central London hub that you will travel to during your onboarding, and approximately every 2 months thereafter for team collaboration. These in-person sessions help strengthen relationships and reinforce our collaborative culture. We also have AmberCon every year, this is a big team calendar event and we will fly you to Melbourne to be there with the rest of the team. We will always cover flights, accommodation and other travel costs as part of our travel policies. If this kind of work gets you excited, we'd love to hear from you! Even if you don’t meet 100% of the requirements listed above, we still encourage you to apply. We're open to all backgrounds and encourage people from underrepresented groups to apply. We never discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. Please include your resume and a cover letter and tell us: • One specific way you could use your technical skills to improve a household's energy use under the Amber model. Our process will generally be as follows: • A screening interview with our talent team, • A take-home technical challenge that should take no longer than four hours, • A follow up interview with two members of the engineering team, • A culture interview with two members of the engineering leadership team We promise to be respectful of your time as an applicant while trying to be as thorough as possible in finding the right fit for our team. Only applicants with full working rights in the UK/Europe region will be considered for the role. Shortlisted candidates will be contacted promptly. All other applicants will also be notified of the outcome as soon as possible. No recruitment agencies please. We are already working with our preferred partners. Thank you! We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Data Partnerships Officer Fixed Term, Full Time £27,869 to £32,787 per annum Location: Chelmsford Working Style: Anywhere worker Closing Date: 18th September 2026 Please note that visa sponsorship is not available for this role. Applicants must have a current, unrestricted right to work in the UK. This is a fixed term contract / secondment opportunity for a period of up to 12 months. You will be required to attend County Hall, Chelmsford 2-3 days per month. Working as part of the Essex Centre for Data Analytics the Partnerships Officer will work with data teams across Essex County Council, Essex Police, Essex County Fire and Rescue Service, Southend City Council, Thurrock Council and the University of Essex and with our partners to support and at times manage, a range of exciting partnership data initiatives that deliver the aims set out within the Essex Centre for Data Analytics' strategy. The role will focus on ensuring that partnership data initiatives run smoothly and that they support the delivery of programmes aligned to the Essex Centre for Data Analytics ambitions. The role will support the delivery of a partnership engagement programme for data communities, working with internal and external stakeholders to plan and co-ordinate events, and manage established communications and engagement channels. • To co-ordinate partnership data projects and programmes, engaging with project leads to problem solve and overcome any barriers to delivery, developing shared action plans, managing deadlines and supporting briefings on progress., • To build effective, collaborative relationships with key internal and external partners., • To undertake desktop research, develop and deliver reports, briefings and products aligned to the role., • To contribute ideas and solutions for continuous service improvement ensuring high customer satisfaction., • To support in the organisation of key events, seminars and briefings that advance the work of the team, promoting the work of Essex Centre for Data Analytics and data communities; including sourcing and booking venues, processing invoices, and managing budgets for events, and working with stakeholders to produce content for the events., • Assist creating, updating, sourcing, and producing copy for relevant online platforms relating to the Essex Centre for Data Analytics such as social media, website, Insight Matters newsletter, Data Talks events portal and contributing towards other key communication documents for the wider team., • Provide business administrative support for key strategic data partnership groups. This includes managing shared inboxes, arranging meetings, producing, and distributing agendas, coordinating papers, and ensuring action items are captured, logged, and delivered., • Provide timely engagement reports and feedback, evaluate the effectiveness of key activities and contribute to regular monitoring and evaluation reports., • To maintain a good working knowledge of the council's functions and processes and keep up to date with changes., • Minimum of GCSE passes (or equivalent) in English and Maths., • Experience of and interest in working in a partnership setting., • Experience of and interest in communication and engagement activities within an organisation Experience of having worked in a political environment, skills in understanding and responding to different perspectives and taking a cross-organisational perspective., • Experience of working with a wide range of partners and managing competing demands., • An ability to work well with others in a team and partnership environment including networking and developing strong working relationships both internally and externally., • Ability to think creatively, identify and develop ideas from a range of sources and translate ideas into actions., • Ability to problem solve, troubleshoot, and facilitate the removal of barriers to success with partner organisations., • Excellent written and verbal skills, ability to draft content and deal with matters in a sensitive way., • Ability to deliver to deadlines and to manage multiple tasks simultaneously., • Excellent communication skills and a high capacity for factual accuracy and attention to detail., • An ability to work fairly, autonomously, be proactive and driven to get results., • Experience of project/organisational and event management and interest in data is desirable. To read more about our business area, please visit: Policy, Economy, Investment and Property As one of the largest and most dynamic UK local authorities, Essex offers a stimulating public service environment. Covering over 1,420 square miles and serving 1.8 million residents, we're committed to transformational change and delivering better quality at lower cost. Recognised in the top three of the latest IMPOWER index for productivity, we ensure everyone matters in Everyone's Essex. With flexible working options and a focus on innovation, whether you are looking to develop your career or contribute to the local community, Essex is the ideal place for you. In March 2026, the Government announced that councils in Greater Essex will be reorganised into five new unitary authorities from April 2028. In addition to this, Greater Essex has been accepted on to the devolution priority programme, where we will work towards establishing a Mayoral Combined County Authority. You can read more about these changes, and what this may mean for this role, on our careers site. Essex County Council is proud to be a Disability Confident Leader. We're committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process. We're also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying. Once you've secured your role within Essex County Council you will receive many great employee benefits, including support for unpaid carers and flexible working arrangements to accommodate their needs. At Essex County Council, we value integrity and ethical behaviour. We kindly ask that you embrace our code of conduct and the Nolan principles, including throughout the recruitment process. Your commitment to these standards helps us maintain a positive and respectful workplace for everyone. As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to dbs-update-service Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment. If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community If you have queries on this role or require anything further, please email Follow us on Facebook, Twitter, Instagram and LinkedIn. Further details can be found on our careers page. Pay and Reward | Our Ways of Working | About Us | Organisation Behaviours #J-18808-Ljbffr

About Barhale Who are Barhale? Barhale is a business founded on family values, having been established by our Chairman, Dennis Curran, in 1980. We are one of the largest privately owned civil engineering and infrastructure specialists in the UK, with over 40 years of experience in providing design, civil engineering and maintenance services working across multiple sectors, including: • Water, • Transport, • Built environment, • Energy We operate as a tier one partner for blue chip, regulated and private clients, working as part of large frameworks, joint ventures and alliances, as well as on individual standalone projects, developing long-term relationships based on delivering to the Barhale values which have been integral to our business since their inception in 1985. Our direct delivery model is at the core of everything we do, as we believe that people are our greatest asset. Therefore, we robustly source, train and retain all our own frontline delivery teams as well as management and support services. We employ over 1,200 employees nationwide. We possess a range of specialist skills to support our civil engineering and infrastructure activities, including: • Tunnelling, • MEICA, • Temporary and permanent design, • Steel-fabrication, • Signs (design and fabrication), • Health & safety equipment and products, including PPE Why join Barhale? • As Gold Investors in People, we are committed to a high standard of people practices, creating an inclusive environment and ensuring cultural alignment to business strategy, ethos and philosophies., • Job security, long-term secured work through various frameworks and large infrastructure schemes, • A broad range of civil engineering, mechanical and electrical schemes across some of the UK's largest infrastructure projects and clients, • Strong career progression as demonstrated by our track record in promoting from within, as we believe this is a key driver of our success Project Manager The Role The Project Manager role is to deliver multiple ongoing projects to the specified quality, the required programme and to the maximum commercial performance. The role also involves working closely with the Estimating Department, engineers, and surveyors to ensure that projects are completed safely, whilst ensuring customer requirements and expectations are always maintained or exceeded. Key Responsibilities General Management • Produce financial forecasts, monitor and control project costs and cost reporting, and produce monthly reports to the Contracts Manager on project performance, efficient team building and labour organisation, • Deliver projects from the design phase to completion, including all handover documentation, • Review progress, budget resources and planning, • Review work packages and ensure the scope of work is clearly defined and understood, • Chair weekly site meetings and ensure the production of accurate records of any discussions and actions, • Build and maintain good relationships with the customer, framework suppliers and design consultants, • Develop and maintain construction programmes with Barhale staff, • Co-ordinate and manage site investigations during the ongoing construction process, • Develop engineering solutions so that a buildable, cost-effective construction solution is delivered that fulfils the client's requirements, • Ensure production and implementation of Project Plans, risk assessments, method statements, site waste management plans, and procurement of plant and materials are in line with company procedures, • Ensure detailed site diaries/records are completed, • Maintain commercial tension to drive out costs and challenge the status quo, • Prepare comprehensive estimates for additional work outside target costs, • Assist with estimating new tenders, • Chase potential new clients Health, safety and environmental • By example, set the highest possible standards of leadership in the promotion of HS&E procedures and best practices, ensuring compliance with Company procedures and legal obligations, • Ensure all HSE-related documents are kept up to date, • Produce monthly reports for the HSE team, • Allocate HSE responsibilities and duties for site personnel, check understanding and provide training as necessary, • Ensure that all subcontractors take appropriate steps to follow Barhale's procedures and processes, • Ensure that site waste management plans and site-specific environmental risk assessments are produced and maintained, • Liaise with third parties to ensure compliance with HSG47, HAUC, NRSWA and Chapter 8 and other required regulatory standards, • Provide training and briefings to the team, to lead cascade briefings, TBTs, 3 Pillar Forums and general briefings Quality • Be responsible for managing and producing ITPs and ensuring they are signed off by relevant parties, • Ensure that the QA File is produced and maintained, • Close out any technical queries, • Ensure as-builts and O&M manuals are submitted to the client on completion About you Essential • Good working knowledge of contract conditions, CDM regulations, Design Management, Programme & Risk Management, and cost control, including forecasting, actual cost, and value reporting, • Ability to use Primavera P6 software or equivalent, • Degree/HNC in Civil Engineering, or equivalent, • CSCS manager's card, • SMSTS, • NEBOSH Construction Certificate, • Knowledge of the NEC contract, including the Early Warning and Compensation Event mechanisms, • Excellent communication, people, and team management skills, with the ability to influence, motivate and mentor, • Ability to challenge designs and resolve problems to a conclusion, • Manage and deliver a successful project with minimal guidance Desirable • CEng MICE, • Knowledge of the JCT form of contract Caring and investing in you Our values have been embedded at Barhale for over 40 years, and they are our guiding principles regarding how we care and invest in people. Our values are our commitment to being a people-centric company. As a Gold Investors in People company and a Sunday Times 100 Best Company to Work For, we are committed to investing in people. We are passionate about creating a working environment where people are supported throughout their careers, where people can enjoy security and be part of a company that cares about them. From the moment you join us, your well-being and career aspirations will be supported by. • Competitive salary, • Company Pension, • Life Assurance, • Private Medical, • 25 days of annual leave in addition to 8 public bank holidays and loyalty days, • 8 hours volunteering, • Employee Assistance Programme to support your mental, physiological and financial wellbeing, • Flexible benefits via salary sacrifice, • Company car/green car scheme/car allowance/Van (dependent on position), • Leadership & management training and coaching, • Regular line management engagement and appraisal to support your career progression, • Development supported by internal and externally delivered training, • Continuous service awards JBRP1_UKTJ