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Location: Remote, United Kingdom Travel requirement: Significant travel is an essential requirement of this role. You must be available to travel onsite to client events multiple times per quarter, throughout North America, and internationally as business and client needs require. Who are we? At Grip, we're on a mission to connect people, ideas and opportunities. Our leading AI-powered Event Engagement Platform for trade shows, conferences and hosted buyer events enables our clients to create Virtual, Hybrid, and Live experiences in a single platform. We work with many of the biggest event organisers in the world and operate globally across multiple regions and event formats. Grip's growth means we now need even clearer ownership between pre-sale commercial leadership and post-sale delivery and customer success. About the role As a Project Manager, you will own the successful post-sale implementation and delivery of Grip for a portfolio of event-organiser clients. You will translate the sold solution into a clear delivery plan, lead clients through platform setup and readiness, coordinate internal specialists, and ensure each event is delivered on time, within agreed scope, and to a high standard. You will be the central operational lead from project kickoff through event completion and handover. This includes guiding clients on platform configuration and best practices, managing risks and dependencies, maintaining delivery discipline, and ensuring that all teams involved are aligned on what is required for event success. This is a highly client-facing role for someone who combines strong project management discipline with practical experience in event technology, events, hospitality, or another fast-paced client-delivery environment. You will be expected to attend client events onsite regularly, represent Grip professionally, and confidently manage the realities of live event delivery. Core responsibilities Own the end-to-end delivery lifecycle for assigned client events, from post-sale handover and kickoff through go-live, onsite delivery where required, and post-event closeout. Build and maintain clear project plans, milestones, owners, dependencies, risks, timelines, and client-facing status communications. Act as the primary operational point of contact for clients during implementation, ensuring they understand requirements, responsibilities, deadlines, and best-practice use of the Grip platform. Implement and advise clients on platform configuration, event setup, data readiness, attendee engagement, matchmaking, content, and activation strategies that support their event objectives. Lead regular client project meetings, document decisions and actions, manage follow-up, and communicate progress clearly to both clients and internal stakeholders. Manage scope against the Statement of Work, identify scope creep early, and partner with Commercial and Customer Success teams to document and manage change requests where needed. Coordinate cross-functionally with Customer Success, Solutions/Integrations, Product, Support, Engineering, Sales, and Finance to deliver successful events. Partner with technical and integration teams to ensure event data, imports, integrations, testing, and platform configuration are completed accurately and on schedule. Lead project risk management, escalate issues promptly, and drive practical resolution across client and internal teams. Conduct quality checks and readiness reviews before launch, ensuring the event experience meets client expectations and Grip delivery standards. Track project time, delivery effort, and key project metrics to help maintain operational efficiency and identify risks to delivery margin. Capture learnings from each project and contribute to improved delivery processes, templates, standards, and scalable ways of working. What we’re looking for 5+ years of experience in project management, implementation, event operations, customer delivery, client services. Desired experience implementing or supporting event technology, SaaS platforms, registration systems, event apps, networking solutions, or related digital-event products is strongly preferred. Demonstrated ability to manage multiple client projects simultaneously in a deadline-driven environment. Strong client-facing communication skills, including the confidence to lead meetings, challenge unclear requirements, set expectations, and handle difficult conversations constructively. Comfortable working with event data, registration platform configuration, native integrations, imports, testing, and technical teams; experience with ETL processes, APIs, CRM systems, or third-party integrations is a strong advantage. Remote • London, Greater London, United Kingdom Your application has been successfully submitted! _ We appreciate your interest in this position. Unfortunately, you have already applied for this job.

Who are We? Grip is the AI-powered, end-to-end event platform built for engagement. The flexible system helps commercial event organisers like Ascential, Hyve, Emerald and Clarion Events boost revenue by establishing, maintaining and tracking relationships between participants over multiple events. This is possible because Grip goes beyond networking. It combines AI with billions of interactions happening across the platform with a powerful event management system, seamless registration and award-winning mobile event app so participants meet the right people at the right time. The Role We're looking for a Product Manager who thinks agentically, someone who approaches data not as an end in itself, but as the foundation that makes intelligent, AI-powered systems possible. Grip is building toward a platform where AI agents act on behalf of organisers and participants. To get there, the data that underpins that layer needs to be right. That's where this role starts: getting hands-on with data ingestion, understanding how data moves through the platform, and building the clean, well-structured data layer that agentic systems depend on. You'll work on system integrations, ETL pipelines and CDP tracking, not as traditional data plumbing work, but with a clear eye on what the AI layer above it will need. You'll be the person asking "is this data structured in a way an agent can use?" before asking "does this data exist?". As that foundation takes shape, your scope expands naturally into Grip's MCP design, agentic workflows and AI system architecture. In your own workflow, agentic tooling is already the default. You use Claude Code, GitHub automations and agents to manage your output, not because you were asked to, but because it's simply how you operate. This position is a remote role based in the UK. Core Responsibilities Building the data layer for agentic systems - immediate focus Diagnose and resolve current data integration challenges within Engage, with a clear view of how clean data enables AI capabilities downstream. Own the product roadmap for data integrations, mapping how data flows through Grip and shaping it for both current reporting needs and future agentic use. Drive API integration work with organiser systems, third-party providers and enterprise platforms, always considering how data will be consumed by AI systems. Work with data engineers on ETL pipeline design and dataset structure, thinking about what format and fidelity AI agents will require. Maintain and evolve event tracking via our CDPs to ensure data is complete, accurate and machine-usable. Define success metrics and build feedback loops that keep product decisions grounded in data. Expanding into AI & agentic - as your scope grows Contribute to MCP tool design, shaping how Grip's data is exposed and consumed within agentic systems. Work with the Data and AI squad to identify where agentic capabilities create genuine product value. Develop working knowledge of monitoring, evaluation and security for AI systems. How you work Run squad ceremonies, standups, sprint planning, backlog refinement and retrospectives. Work closely with engineering leads to manage trade-offs, resolve blockers and maintain a healthy backlog. Default to agentic tooling, Claude Code, GitHub automations and agents, to manage your own workflows, solve problems and contribute to minor fixes. Your Career Path We are highly invested in your development, and your career path will be a standing, dedicated item in your regular check-ins with your line manager. As a Product Manager at Grip you will have plenty of opportunities to grow and try new things, leading others or owning technical initiatives across the organisation. We operate with a clear progression framework and use quarterly performance reviews to reflect and set goals so that you can achieve your full potential. Grip Benefits Grip is a remote-first company, but we have an office in London Bridge which you're welcome to use as much as you like Company Training Sponsorship Programme 25 holiday days per year Sabbatical Leave Career Progression Pathways — an opportunity to take the lead in shaping an entire industry through AI Kind, fun and ambitious company culture Group Life Insurance and company health plan Who You Are A PM who thinks agentically, your instinct when looking at a data problem is to ask what an AI system would need from it, not just what a dashboard would show. 3+ years of product management experience with a strong data background, ideally in technical or platform roles. Solid understanding of data architecture and ETL pipelines. You can have a credible conversation with a data engineer about ingestion, transformation and how data is structured for downstream use. Literate in APIs and integration patterns. You can interrogate a data contract and de-risk integration work alongside engineers. Experience with CDPs, tracking plans, managing pipelines and ensuring data quality. A working understanding of what makes data usable for AI, vector embeddings, structured outputs, context windows. You follow developments in MCP and agentic tooling and are actively building knowledge in this space. Agentic tooling is already part of your workflow. Claude Code, automation agents and similar are defaults, not experiments. Clear communicator across technical and commercial audiences. Experienced in agile environments within a B2B SaaS or scale-up context. Bonus Points: Direct exposure to building AI-first features or agentic workflows. Familiarity with MCP tool design, vector databases or AI system monitoring and security. Experience in event tech, MarTech or platforms with complex multi-system data flows. Remote • London, England, United KingdomProduct Your application has been successfully submitted! _ Thank you for your interest - we've already received your application, so this new submission can't be accepted. Your previous application is on file. If you need assistance or believe this is an error, please email us at _