Are you a business? Hire experience leader candidates in Ilford
Customer Service Manager 7220 East London £27,000 - £28,000 per annum **Full Time, Permanent ** We are currently seeking a highly motivated and experienced Customer Service Manager to join our team. You will be responsible for leading our customer service operations, managing a team of representatives, and ensuring exceptional service delivery to our valued customers. If you are a dynamic leader with a passion for customer service excellence, we want to hear from you! Responsibilities: - Lead and mentor a team of customer service representatives to achieve performance goals and deliver outstanding service experiences. - Develop and implement customer service policies, procedures, and standards to ensure consistency and excellence in service delivery. - Handle escalated customer inquiries, complaints, and complex issues in a timely and effective manner. - Monitor key performance indicators (KPIs) and drive performance excellence through ongoing training, coaching, and development. - Collaborate with other departments to ensure alignment on customer service goals and initiatives. - Gather and analyse customer feedback to identify areas for improvement and drive continuous improvement initiatives. Qualifications: - Proven experience in a customer service management role. - Strong leadership, communication, and interpersonal skills. - Excellent problem-solving abilities and a customer-centric mindset. - Proficiency in CRM systems, helpdesk software, and other customer service technology solutions. If you're ready to elevate your career in customer service and make a significant impact in a fast-paced and rewarding environment, click “APPLY” now!
Experience leading an Agile team in a Scrum Master capacity. * Proven expertise with source code management products and processes (e.g. Git, Gitflow, SourceTree) * Experience with issue tracking ...
Duty Manager - Customer Experience / Shift Ops Manager - Part TimeThe Aqua Park Lakeside, Gray ... We are industry leaders, instrumental in creating the Aquaparks Steering Group in the UK. This is a ...
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Continental Shift (7:00 AM - 7:00 PM / 7:00 PM - 7:00 AM) Are you an experienced leader with strong technical skills in electrical maintenance? Our client in Romford is seeking a Shift Leader to join ...
Student Experience Team Leader Location: Drapery Place - London South Salary: Up to £30,000 Hours: 37.5 hours per week. Student Experience Team Leaders work 5 days out of 7, between the hours of 7am ...
Experience leading high performing media sales teams * A strong understanding of Outdoor media planning and buying * Strong negotiation skills Qualifications * No formal qualifications required
You are acknowledged as an important thought leader in your domain and are able to influence and ... Experience in appraising and analysing the findings of customer and market research and using the ...
Do you have experience leading on a subject or have more than 2/3 years experience teaching in KS2 and feel it's time to lead a year group? Perhaps you are already an experienced Year Group Leader ...
Experience in an operational environment for example Manufacturing or FMCG * Experience leading manufacturing, production teams * Good level of English and maths * Awareness of Health and Safety in ...
Previous experience leading / motivating a team * In-depth knowledge of a GDS * Strong knowledge of long-haul travel destinations and Worldwide geography * Excellent relationship building and ...
Experience leading the response to incidents using effective incident management techniques. * The ability to lead on
Are you an experienced leader with a passion for making a difference in the lives of vulnerable children? We're on the hunt for a Residential Operations Manager, a pivotal role in a children's home ...
North London, UKSalary: £65,000 per annum + £12,500 bonusRole: Full-time, PermanentAre you a dynamic and experienced leader with a passion for improving outcomes for vulnerable children and young ...
Lead a team of exceptionally talented Creators to provide the best gaming experience for the slot player. This is a fantastic opportunity for any Creative Leaders who could be based from any of our ...
Experience leading end-to-end projects including managing time, costs and scope * Developing and delivering AI solutions at scale * Proficient with languages such as Python, Java, C# * Industry ...
Technical requirements: * 5+ years of experience of Product Management within a scaling SaaS organisation, leading end-to-end product delivery of small to medium and complex features, involving ...
Experience leading people both operationally and through business and IT change across a geographically split team * Excellent communication, coaching and feedback skills * Demonstrable working ...
Head of IT Service Management - UK-Wide Head of IT Service Management with experience in leading IT Service Management operations, service architecture and building out mid to large IT service ...
Are you experienced Operations Manager? Do you have extensive experience Leading production, supply chain and manufacturing project teams efficiently? If so, we are working with a client who are ...
You will be an experienced leader who specialises in delivering Data Projects using Agile delivery methods. Your primary responsibilities will include: * Project Leadership : Overseeing data projects ...
The successful candidate must be a highly motivated and experience leader. You must have the relevant experience within an NHS Trust, as well as being an organised individual. The role: * Band 9. * ...
Experience leading teams About the role: Your role entails overseeing the overarching vision and quality of the product, often collaborating with a Lead Product Manager or portfolio/program director
Prior and recent experience leading D365 / Dynamics 365 Projects across multiple modules is essential. Sales, Customer Services and F&O will be critical. * Comfortable bridging the gap between the ...