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Job Description Project Engineer Nelson Permanent, full-time Competitive salary, Bonus plus benefits The role of the Project Engineer is pivotal to our commitment to quality and customer satisfaction. The role will conduct thorough site analyses, ensure high standards of field service operations, represent the company in client meetings, and manage escalated incidents. This role requires a strong ... ZIPC1_UKTJ

Job Description Project Engineer Nelson Permanent, full-time Competitive salary, Bonus plus benefits The role of the Project Engineer is pivotal to our commitment to quality and customer satisfaction. The role will conduct thorough site analyses, ensure high standards of field service operations, represent the company in client meetings, and manage escalated incidents. This role requires a strong technical background in flow surveys, excellent communication skills, and a proactive approach to problem-solving and continuous improvement. More about the role: Technical: • Conduct in-depth analysis of escalated sites using various databases and technologies to identify resolution paths., • Liaise internally and externally to maintain effective technical responses and actions for any issues raised, reviews, or investigations, including planning, data report provision., • Working with the Data team to perform detailed technical reviews of any elements of a flow survey raised by internal departments, management, or clients. Triage issues, provide solutions and manage client communications., • Provide advice and solutions to clients' requests.Field Services Assurance:, • Ensure high standards in field activities, including new installations and maintenance activities., • Conduct field audits to verif...

Protec Fire and Security Group/A Bosch Company have an opportunity for a Fire and Security Regional Service Manager for the North West of England region. The Regional Service Manager is responsible for managing and overseeing all service operations within a specific region, which comprises of several geographical area. This role ensures high-quality service delivery, compliance with standards, budget management, team development, and customer satisfaction. The RSM acts as the key operational leader for the region and ensures alignment with departmental goals and KPIs. Key Responsibilities 1. Operational Management Oversee service delivery across all sites in the region, ensuring adherence to SLAs and departmental standards. Manage operational efficiency, resource allocation, and scheduling. Implement process improvements to optimize service performance and cost efficiency. 2. Team Leadership Manage Area Service Managers and regional service teams, including engineers and supervisors. Develop and coach staff to maintain high levels of performance and professional growth. Conduct performance reviews, identify skill gaps, and support succession planning. 3. Customer & Account Management Serve as the escalation point for critical customer issues and account disputes. Ensure consistent customer satisfaction and proactive engagement with key accounts. Monitor NPS/CSAT scores and implement initiatives to improve client experience. 4. Financial & Compliance Responsibilities Own regional Gross Margin (%) and EBIT, ensuring cost-effective service delivery. Monitor regional budgets, approve expenses, and identify areas for financial improvement. Ensure compliance with fire and security standards (NSI/FIA/SSAIB), company policies, and regulatory requirements. 5. Service Contracts & Renewals Oversee onboarding of new clients and ensure smooth service transitions. Support contract renewals by ensuring high-quality service delivery and client satisfaction. Work with Service Sales Engineers and Area Managers to maintain and grow client accounts. 6. KPIs & Reporting Monitor and report on key operational KPIs including SLA performance, first-time fix rates, engineer productivity, and customer satisfaction. Provide regular updates to the Service Operations Manager and Service Director. 7. Engineers Overtime & Resource Planning Approve and monitor engineers’ overtime to ensure efficient coverage without exceeding budget. Plan and adjust resources to meet service demand and maintain operational continuity. Key Skills & Competencies * Strong leadership and team management skills. * Excellent customer service and problem-solving capabilities. * Financial acumen to manage budgets, GM (%), and EBIT. * Knowledge of fire and security service operations, standards, and compliance requirements. * Ability to work under pressure and make operational decisions. * Strong communication and interpersonal skills. Qualifications & Experience * Relevant technical or engineering qualification in fire, security, or related field. * Proven experience in service operations management, preferably in fire and security. * Experience managing multi-site teams and regional operations. * Familiarity with service contract management, renewals, and client relationship management. KPIs / Performance Metrics * SLA compliance and response times * Customer satisfaction * Regional Gross Margin (%) and EBIT targets * First-time fix rates and service efficiency * Staff performance and development metrics

Service Engineer - Industrial Weighing Location: North West of England Salary: £32,000 - £38,000 (DOE) Hours: 40 hours per week Benefits: Door-to-door pay, company van, tools, training Job Type: Full-time, permanent We are recruiting for a Service Engineer to work with a well-established engineering business specialising in industrial weighing and process measurement equipment. The role involves: Servicing, repairing, and installing industrial weighing equipment Breakdown response and preventative maintenance Calibration and commissioning at customer sites Electrical, mechanical, and IT-based fault finding Field-based work across London and surrounding areas Requirements: Engineering background (electrical, mechanical, IT, or instrumentation) MUST HAVE: Experience servicing weighing equipment Customer-facing field service experience Full UK driving licence Based in or near North London preferred Package: £32k-£38k basic (DOE) Door-to-door pay Company van and tools provided Apply now to discuss in confidence. WR Engineering are the #1 recruitment partner for engineering, manufacturing & technical sales jobs. We recruit for permanent jobs UK wide. WR is acting as an Employment Agency in relation to this vacancy