Service Supervisor
5 days ago
Rochester
Service Supervisor - Forklift Truck Service \n \n An exciting opportunity for an experienced Service Supervisor with a strong background in forklift truck maintenance and workshop leadership. You will supervise a team of service engineers and technicians, ensuring efficient, safe and high-quality delivery of maintenance, repairs and inspections across a fleet of industrial fork lift trucks. \n \n Key responsibilities \n • Lead and motivate the workshop/mobile service team, ensuring daily work is allocated to meet SLA and turnaround targets. \n • Supervise and carry out diagnostics, repairs and preventive maintenance on a range of forklift trucks (electric, LPG, diesel, counterbalance, reach trucks, etc.) \n • Ensure full compliance with health & safety, LOLER manufacturer maintenance schedules and documentation \n • Monitor team performance, carry out 1-2-1's / appraisals, identify any training needs and any tooling / equipment needs \n • Manage spare parts ordering, stock control and cost monitoring to optimise workshop efficiency \n • Liaise with customers and operations to prioritise work, report on job status and ensure high levels of customer service \n • Maintain accurate job records, QC checks and service reports; assist with continuous improvement initiatives and KPI reporting \n \n Skills and experience required \n • Previous supervisory or team leader experience in a service workshop or field service environment \n • Strong knowledge of workshop processes, safety standards and statutory inspection requirements \n • Good organisational skills with the ability to prioritise and manage multiple jobs and deadlines \n • Excellent communication skills for managing technicians, customers and suppliers \n • IT literate with experience using job management systems and electronic job cards \n \n