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Role SummaryWe are seeking an experienced Enterprise Architect Onsite Lead to drive a strategic Agentic IVR transformation program for a leading banking client on GCP . This role combines deep architectural expertise with strong customer relationship management , acting as a trusted advisor to senior business and technology stakeholders.Key ResponsibilitiesServe as the primary onsite liaison for banking stakeholders, building strong, trust-based relationships across business, operations, and IT.Lead Agentic IVR architecture design using GCP (CXAS, Dialogflow CX, ADK, Vertex AI, Apigee) for banking use cases such as customer servicing, fraud checks, payments, and loan inquiries.Translate business goals into secure, compliant, and scalable AI-driven conversational solutions .Drive CX transformation and automation strategy aligned with regulatory requirements.Ensure seamless integration with core banking systems, and CCaaS platforms .Establish governance, compliance, and AI guardrails (data privacy, auditability, explainability).Oversee delivery teams ensuring quality, performance, and resilience .Key SkillsStrong banking domain expertise (retail, lending, payments, contact center)Expertise in Conversational AI / IVR and GCP architectureKnowledge of Agentic AI, RAG, and API-led integrationsExceptional stakeholder engagement and influencing skillsExperience1218+ years in enterprise architecture / solution designProven experience in onsite client-facing roles in banking programsHands-on delivery of IVR / Contact Center / Conversational AI transformationsExperience with large-scale digital transformation in regulated environmentsTrack record of engaging executive stakeholders and driving CX initiativesPreferred QualificationsExperience working with Tier-1 banks or financial institutionsStrong understanding of banking regulations (e.g., data privacy, PCI-DSS, GDPR equivalents)Exposure to CCaaS platforms (Google CXAS/CES, Genesys, NICE, Amazon Connect)Experience in multi-agent orchestration / agentic frameworksFamiliarity with AI governance, risk management, and model validation frameworksCertificationsGoogle Cloud Professional Architect (Mandatory/Preferred)Google Professional Machine Learning EngineerCertifications in Conversational AI platforms (Google CES, Dialogflow CX or equivalent)TOGAF / Enterprise Architecture certificationsTPBN1_UKTJ

Role SummaryWe are seeking a seasoned Voice AI Lead Architect with strong Data Architecture expertise to lead the design and implementation of next-generation Voice/Agentic AI solutions for a leading banking client on GCP . This role combines conversational AI, data strategy, and customer engagement , acting as a trusted advisor to drive intelligent, data-driven IVR transformation .Key ResponsibilitiesAct as the onsite Voice AI and Data Architecture lead , building strong relationships with banking stakeholders across business, data, and IT teams.Design and deliver Voice AI / Agentic IVR solutions leveraging:Google CES/CXAS, Dialogflow CX / CCAIVertex AI (LLMs, RAG, agent frameworks)Define and implement enterprise data architecture for Voice AI:Conversation data pipelines (real-time + batch)Integration with data lakes, warehouses (BigQuery)Customer 360 and contextual data enablementBuild RAG-based knowledge systems integrating structured and unstructured banking data.Architect data-driven decisioning for voice agents (personalization, next-best action, fraud detection signals).Ensure integration with core banking, CRM, and analytics platforms .Establish data governance, lineage, quality, and compliance frameworks (GDPR, PCI-DSS).Drive conversation analytics, observability, and feedback loops to continuously improve AI performance.Key SkillsStrong expertise in Voice AI / Conversational AI architectureDeep knowledge of Data Architecture (data lakes, pipelines, streaming, analytics)Experience with GCP data stack (BigQuery, Pub/Sub, Dataflow, Cloud Storage)Understanding of RAG, embeddings, and knowledge retrieval frameworksStrong stakeholder engagement and consulting skillsExperience1218+ years in architecture with focus on data + AI platformsProven experience in Voice AI / IVR / Contact Center transformation programsHands-on experience designing enterprise data platforms in bankingExperience working in regulated financial environmentsTrack record of driving data-driven CX transformation initiativesPreferred QualificationsExperience with Customer 360, real-time personalization, and behavioral analyticsExposure to multi-agent AI architectures and tool invocation frameworksExperience with CCaaS platforms (Google CES/CXAS, Genesys, NICE, Amazon Connect)Strong understanding of AI/ML lifecycle, MLOps, and data governanceExperience working with Tier-1 banks or large financial institutionsCertificationsGoogle Cloud Professional Data Engineer (Highly Preferred)Google Professional Cloud ArchitectGoogle Machine Learning EngineerCertifications in Conversational AI (Dialogflow CX or equivalent)TOGAF / Enterprise Architecture certificationsData certifications (good to have): CDMP, Databricks, SnowflakeTPBN1_UKTJ

Salary: £125,000 - 125,000 per year • 12-18 years of experience in architecture with a focus on data and AI platforms., • Strong expertise in Voice AI / Conversational AI architecture., • Deep knowledge of Data Architecture, including data lakes, pipelines, streaming, and analytics., • Experience with the GCP data stack, including BigQuery, Pub/Sub, Dataflow, and Cloud Storage., • Understanding of RAG, embeddings, and knowledge retrieval frameworks., • Strong stakeholder engagement and consulting skills., • Proven experience in Voice AI / IVR / Contact Center transformation programs., • Hands‑on experience designing enterprise data platforms in banking., • Experience working in regulated financial environments., • Track record of driving data‑driven customer experience transformation initiatives., • Experience with Customer 360, real‑time personalization, and behavioral analytics., • Exposure to multi‑agent AI architectures and tool invocation frameworks., • Experience with CCaaS platforms such as Google CES/CXAS, Genesys, NICE, or Amazon Connect., • Strong understanding of AI/ML lifecycle, MLOps, and data governance., • Experience working with Tier‑1 banks or large financial institutions., • Hold or working toward certifications such as Google Cloud Professional Data Engineer, Google Professional Cloud Architect, Google Machine Learning Engineer, Dialogflow CX or equivalent Conversational AI certification, TOGAF / Enterprise Architecture, or data certifications such as CDMP, Databricks, or Snowflake., • Act as the onsite Voice AI and Data Architecture lead and build strong relationships with banking stakeholders across business, data, and IT teams., • Design and deliver Voice AI / Agentic IVR solutions leveraging Google CES/CXAS, Dialogflow CX / CCAI, Vertex AI, LLMs, RAG, and agent frameworks., • Define and implement enterprise data architecture for Voice AI, including conversation data pipelines in real time and batch., • Integrate Voice AI solutions with data lakes and warehouses such as BigQuery., • Enable Customer 360 and contextual data capabilities., • Build RAG‑based knowledge systems that integrate structured and unstructured banking data., • Architect data‑driven decisioning for voice agents, including personalization, next‑best action, and fraud detection signals., • Ensure integration with core banking, CRM, and analytics platforms., • Establish data governance, lineage, quality, and compliance frameworks aligned to GDPR and PCI‑DSS., • Drive conversation analytics, observability, and feedback loops to continuously improve AI performance., • AI, • Architect, • BigQuery, • Cloud, • CRM, • Databricks, • GCP, • Genesys, • Machine Learning, • Snowflake, • TOGAF We are seeking a seasoned Voice AI Lead Architect with strong Data Architecture expertise to lead the design and implementation of next‑generation Voice/Agentic AI solutions for a leading banking client on GCP. This role combines conversational AI, data strategy, and customer engagement, and positions us as a trusted advisor driving intelligent, data‑driven IVR transformation in a regulated financial environment. #J-18808-Ljbffr

Business Development Manager Location: Manchester City Centre (onsite) Salary: Up to £35,000 (OTE £90,000 - uncapped commissions) Working Hours: Mon-Fri, 8:45am - 5:30pm (plus 1 in 4 Saturdays between 10am - 2pm overtime paid) The Opportunity We are seeking a high-performing, result-oriented Business Development Manager to join our UK sales function. In this integral role, you will lead the charge in driving sales targets for our innovative HR software. You will join a passionate team dedicated to making a difference and achieving targets. This role is perfect for a high-calibre sales professional with a deep understanding of SaaS and payroll advice who thrives on identifying new opportunities and delivering award-winning software demonstrations. Key Responsibilities Sales Strategy: Identify target markets and decision-makers within SMBs to self-generate HR prospects. Consultative Selling: Conduct product demonstrations and consult on payroll solutions while upselling integrated HR and H&S software. Compliance: Follow business regulations and FCA guidelines, staying updated on industry changes. Performance: Achieve monthly KPI targets and overall business revenue goals. Pipeline Management: Maintain a compliant, steady flow of qualified opportunities and provide regular deep-dive forecasts. Client Engagement: Build senior-level relationships and act as a subject matter expert for all products and services. Requirements Experience: Proven track record in B2B sales, specifically within software or managed services. Technical Knowledge: Strong understanding of PAYE, NI, P60s, P11Ds, and statutory payments like SSP and SMP. Pipeline Skills: Demonstrated ability to generate and manage a robust sales pipeline. Tools: Proficiency with CRM and engagement platforms such as Salesforce, Genesys, or NICE. Soft Skills: Exceptional communication and organizational skills with a professional, enthusiastic approach. Qualifications: Relevant certifications (CPP / CIPP) are a plus but not required. Why Join Us? We live by our values: We care, We take action, We innovate, We inform, and We do the right thing. We offer a culture of "Super Coaching" where leadership "walks the walk" to ensure team success. Our Comprehensive Benefits Package Includes: Holidays: 25 days (increasing with service) plus paid birthday leave Financial: Pension scheme with increasing contributions and Group Life Insurance Health: On-site gym, discounted gym memberships, EAP service, and Health Shield access. Perks: Season ticket loans, Cycle 2 Work scheme, and free office fruit Local Discounts: Savings on Manchester City Centre parking and various local food and drink venues 48801KAR INDPSAL The Portfolio Group are acting on behalf of our client in recruiting for this position