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Deputy Ticketing & Sales Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Deputy Ticketing and Sales Manager The Deputy Ticketing and Sales Manager supports the Ticketing & Customer Support teams by helping to maximise the ticketing revenue for productions through effective inventory management, ensuring sales are at the best possible price, providing administrative support, and delivering a first-class customer experience. This role primarily supports the Ticketing and Sales Manager to manage the venues ticketing operation and achieve sales targets but also is a key role for supporting our customers journeys, and particularly our venues accessibility. This is an exciting new role which will help deliver the longer-term growth strategy of the venue. Please note, your role may involve working with children or vulnerable people. Key responsibilities Ticketing Operation Assist the Ticketing and Sales Manager with the careful management of inventory to maximise the sale of tickets and collaborate with the central inventory team to ensure all data is accurate. Assist with the implementation of a clear ticketing strategy for each show with precise inventory management guidelines as instructed by the Ticketing and Sales Manager and promoters. Assist with the build and maintenance of shows on the ticketing system including add-ons and VIP packages. Contribute to the accurate and timely set up for priority and public booking periods and associated communications. Execute reports and share information with relevant parties including other ATG departments, promoters/producers and third parties where necessary. Liaise with internal departments and visiting companies via the Company Manager to manage ticket requests and allocations to maximise yield on ticket sales. Assist with the reconciliation of sales. Take the lead on fulfilling the ticketing requirements of our secondary space, The LINK, and other in-venue events including Creative Learning initiatives and corporate hires. Deputise for the Ticketing and Sales Manager in their absence. Sales Sell and oversee the sale of tickets, memberships and all other related products online, and help to administer all payments accurately to maximise sales and minimise loss. Check that all seats are sold at the best possible price. Contribute to the implementation of dynamic pricing strategies, tactical discounting, rebranding, allocations, promotional and on sale activity across the programme, maximising ticket yield and occupancy. Monitor sales on a show-by-show basis, review seat holds and release where appropriate. Support the implementation of new technologies and initiatives by central Ticketing and IT teams as directed by the Ticketing and Sales Manager. Work closely with the Marketing team to maximise sales, with a particular emphasis on promotionalactivity. Assist the Marketing team in maintaining the customer database, undertaking other marketing duties as appropriate Customer Support the Ticketing department as Ticketing Lead when required on show nights and at any other events. Resolve on the night customer and ticket queries as the primary contact for ticketing issues. Compile relevant lists of customers attending performances who may be VIP guests, corporate guests, group bookings or other, and assist where necessary on their arrival. Answer customer messages online, via telephone and via email in regard to ticketing queries. Communicate on the night as needed with Producers, their agents, Venue Management, Marketing, Customers, central Ticketing & Revenue Management teams, as well as support the work of other venue departments as required. Access Promote a positive culture for Accessibility in the venue and ensure that the correct information is uploaded as per venue/show layout on the ticketing system. Take the lead as Access Champion for the venue, being the go-to person for up-to-date information and advocating for the needs of our Access customers at all times. Provide additional support as needed to Access patrons attending on show nights. Be the point of contact for our Access customers via email and telephone, assisting with bookings and ensuring our Access scheme is high quality at all touchpoints. General Activity Maintain good relationships with other venues, including strategic collaboration as well as cross promotional tactical activity. Engage with Company-wide projects, initiatives and training programmes. Maintain positive client relationships with third party productions. Comply with all legal requirements of the Data Protection Act. Any other duties as reasonably requested. Your skills, qualities, and experience. We welcome transferable skills from other industries. If you can demonstrate many of the essential skills, qualities and experience we encourage you to apply. We are able to provide training where necessary. Desirable Some experience or a keen interest in sales, audience data and budget management Some experience with databases and/or customer relationship management (CRM) systems Numerate and logical thinker with the ability to problem solve Good organisational skills and attention to detail Ability to select the best option available to suit the individual needs of each customer Communicate with all customers and colleagues in an appropriate manner Flexibility in approach to working across different departments Proactive and flexible attitude, ability to effectively prioritise About Us - Our values ATG Entertainments values set the tone for how we work, how we treat one another, and the culture we continue to build across the UK and the wider organisation. THRIVE doing what we love (with passion and dynamism) CONNECT through every act (with collaboration and kindness) DARE to do different (with curiosity and courage) PERFORM at our best (with customer focus and ownership) Our culture Youll help us uphold a positive culture around meeting our obligations, by having a positive attitude to health and safety, legal and insurance requirements and take care to understand our policies and procedures. We are all expected to participate actively in the life of the company, and opportunities will arise for you to collaborate with others across the business. Everyone at ATG Entertainment is expected to be flexible and adapt as the needs of the business change, taking on new or different responsibilities as the need arises. Our Corporate Social Responsibility pillars Everyone at ATG Entertainment is expected to play their part in achieving our goals and upholding our Corporate Social Responsibility priorities: Inclusion: Committing to creating and upholding a positive, inclusive culture that nurtures potential and supports well-being. Sustainability: Playing your part in reducing our environmental impact and finding more sustainable ways of working. Next Generations: Encouraging the next generation in live entertainment by contributing to our outreach and training programmes, including mentoring students and trainees, and supporting our Creative Learning and Community Partnerships work. Our Inclusion, Diversity, Equity and Access Mission Statement - A Stage for Everyone Our stages are a platform for compelling stories stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are passionate about the pursuit of true diversity and equality. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves. At ATG entertainment, we provide a stage for everyone. We recognise that we do not have all the answers; but we strive to listen, to learn and to change in order to ensure ATG Entertainment becomes a truly inclusive organisation. We therefore welcome and encourage applications from individuals from the widest possible range of backgrounds and particularly welcome applications from those currently underrepresented in our workforce. We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible. TPBN1_UKTJ

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