Front of House Manager
4 days ago
£13.5–£14.5 hourly
Full-time
Clapham, Lambeth
Lusitânia Restaurant, a proud ambassador of Portuguese gastronomy in London, is looking for an experienced and motivated Head of Front of House to lead our service team and ensure a top-quality experience for our guests. 📍 Location: London, United Kingdom 📅 Employment Type: Full-time | On-site ⸻ 1. Guest Experience Management
Greet and interact with guests to ensure satisfaction.
Resolve customer complaints or service issues.
Maintain ambiance (lighting, music, cleanliness, table settings). 2. Staff Supervision & Scheduling
Hire, train, and manage FOH staff (servers, hosts, bartenders).
Create and manage staff rotas/schedules.
Conduct team briefings and performance reviews.
Ensure staff follow dress codes and service standards. 3. Operations Oversight
Monitor reservations and seating plans.
Manage waitlists, table turnover, and walk-ins efficiently.
Ensure cleanliness and readiness of dining areas and restrooms. 4. Sales & Service Efficiency
Encourage upselling and ensure consistent service quality.
Monitor tips, check accuracy of orders, and maintain POS systems.
Handle cash-outs and end-of-day reconciliations (if applicable). 5. Health, Safety & Compliance
Enforce health and safety regulations (e.g., food hygiene, fire safety).
Conduct regular checks and address hazards or non-compliance.
Ensure accessibility and adherence to guest safety protocols. 6. Collaboration with Back of House
Coordinate with kitchen staff to manage food running and wait times.
Communicate special requests, allergies, or large group needs.
Support smooth handoffs between service and kitchen.
Key Skills Required
Strong interpersonal and conflict-resolution skills
Leadership and team motivation
Organizational skills (scheduling, inventory, shift planning)
Calm under pressure and adaptable to busy environments
Financial awareness (budgets, sales targets, margins)
Success Indicators
High guest satisfaction and repeat business
Low staff turnover and strong team morale
Efficient table turnover with minimal wait times
Smooth service even during peak hours
Positive reviews and minimal complaints