Field Service Engineer
23 hours ago
Leighton Buzzard
Salary: £36000 Basic Salary | £49000 OTE Job Type: Permanent Hours: Monday to Friday | 8am to 4:30pm Overtime after 8 hours, the first 4 hours at time and a half, thereafter paid at double time (daily). The main duties of this role are Machine Diagnostics, Servicing and Repairs to all product ranges. This is a customer facing role which requires you to build strong customer relationships within the Service sector of our business. You will need to promote and present a professional image and offer service solutions to our customers and frequently liaise with the manufacturer. The objective of this role is to provide the customer with a World Class customer service experience. • Diagnose faults, service, and repair a range of machinery within the company’s product lines, • Carry out routine maintenance and inspections on construction, HGV, agricultural, or heavy plant equipment, • Identify mechanical, hydraulic, and electrical issues and implement effective repair solutions, • Work with hydraulic systems (open and closed loop), transmissions, axles, and cam-bus electrical systems, • Communicate directly with customers to provide updates, advice, and technical support, • Maintain a professional image while delivering high-quality customer service on-site or in the workshop, • Liaise with equipment manufacturers for technical support, warranty work, and specialist guidance, • Complete all job documentation and service reports accurately and in a timely manner, • Follow company health and safety procedures at all times, • Support team members when required and work collaboratively to meet service targets, • Use diagnostic equipment and tools to troubleshoot and resolve mechanical and electrical faults, • Continuously look for ways to improve efficiency and service delivery, • NVQ Level 2, 3 or equivalent and have experience in the construction, HGV or agriculture heavy plant machinery sectors including servicing and maintenance then this could be the role for you., • Experience on hydraulic systems, open and closed loop, axles, transmissions manual and power shift, cam-bus electrical systems and working on plant machinery or equivalent, • Full UK driving licence required. #J-18808-Ljbffr