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Customer Service Advisor / Call Centre Agent Are you passionate about delivering excellent customer service and helping people find solutions? This is a great opportunity to join a busy Repairs Contact Centre, supporting residents with repair requests, arranging appointments and helping deliver a positive customer experience from first contact through to resolution. If you’ve also worked in the following roles, we’d also like to hear from you: Customer Service Advisor, Contact Centre Advisor, Call Centre Agent, Customer Service Representative, Customer Support Advisor, Customer Care Advisor, Customer Service Administrator, Helpdesk Advisor, Repairs Advisor, Repairs Administrator This role is known internally as a Repairs Contact Centre Agent SALARY: £30,300 per annum + Benefits LOCATION: Ealing, West London or Staines, Surrey – Fully Onsite JOB TYPE: Full-Time, Permanent WORKING HOURS: 37.5 hours per week, Monday to Friday, shift pattern between 8:30am and 5:30pm JOB OVERVIEW The organisation is looking for a confident and customer-focused Customer Service Advisor / Call Centre Agent to join its Repairs Contact Centre team. Working as the Customer Service Advisor / Call Centre Agent, you will be the first point of contact for residents with repairs and maintenance enquiries, responding across telephone, email and other communication channels. As the Customer Service Advisor / Call Centre Agent, you will accurately capture repair details, help diagnose issues through effective questioning, raise repair orders, schedule appointments and keep customers informed throughout their repair journey. This is a fast-paced and rewarding role where you will work closely with contractors, operatives and internal teams to coordinate repairs, resolve enquiries and support excellent service standards. Experience within social housing, repairs, property maintenance, scheduling or workforce planning would be beneficial but is not essential. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Customer Service Advisor / Call Centre Agent include: • Customer Enquiries: Respond to repair and maintenance enquiries by telephone, email and other communication channels, • Repair Diagnosis: Identify the nature and priority of repair requests, accurately diagnosing issues and referring complex cases where needed, • Repair Orders: Log repair requests, raise repair orders and schedule appointments in line with policies, priorities and service level agreements, • Customer Resolution: Take ownership of customer enquiries and manage cases through to resolution wherever possible, • Contractor Liaison: Liaise with contractors, operatives and internal departments to coordinate appointments and ensure timely completion of works, • Progress Updates: Monitor outstanding repairs, chase progress and keep customers informed of updates, delays and outcomes, • Complaint Handling: Handle repair-related complaints professionally and seek early resolution in line with procedures, • Risk Escalation: Identify safeguarding concerns, vulnerable customers, health and safety risks and emergency situations, escalating where appropriate, • Repairs Administration: Maintain accurate customer and property records, ensuring information is up to date and compliant with data protection requirements, • Service Improvement: Support team targets, customer satisfaction goals and continuous improvement by identifying recurring issues and process improvements CANDIDATE REQUIREMENTS • GCSEs or equivalent in Maths and English, Grades A*–C / 4–9, • Previous experience within a customer service, contact centre or call centre environment, • Excellent communication, listening and customer service skills, • Strong IT skills with confidence using CRM systems and digital applications, • Strong administrative skills with excellent attention to detail, • Ability to manage a high volume of enquiries and prioritise effectively, • Proactive approach to problem-solving and delivering positive customer outcomes, • Calm, professional and empathetic approach when dealing with challenging situations, • Ability to commute to either the Ealing or Staines office five days per week, • Experience with Microsoft Dynamics would be advantageous, • Experience within social housing, repairs, property maintenance, scheduling or workforce planning would be beneficial but is not essential BENEFITS • 25 days’ holiday plus Bank Holidays, rising to 28 days after 3 years’ service • Up to 8% contributory pension • A generous annual wellbeing allowance of up to £300 for health and lifestyle benefits for you and your family • Access to a wide range of staff discounts • Investment in your learning and development • Cycle to Work Scheme The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%. This role requires a DBS Check APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14978 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Ealing, West London or Staines, Surrey, South East England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online | http://www.awdo.co.uk

Join the UK's No1 Trade Kitchen Supplier Join Howdens as a Territory Sales Representative and play a key role in growing your local customer account base. This is a field-based role where you will be building your network, winning new business, and turning conversations into long-term trade partnerships. Working closely with your depot colleagues you will take ownership of growing and nurturing the trade customer base across your territory, building trust, and turning opportunities into sales. It is a role with real autonomy, giving you the freedom to manage your workload, with a clear focus on driving sustainable growth through strong relationships and teamwork. What we can offer you: Competitive salary, brilliant bonuses, and outstanding depot incentives. Company Car Competitive pension scheme with up to 12% company contribution. Up to 32 days annual leave, including bank holidays. Holiday entitlement rises with service Generous staff discount on Howdens products. 40 hour working week (Monday to Friday) No evening, Sunday or Bank Holiday working Buy-as-you-earn share scheme. Virtual GP access and wellbeing support for you and your family. What we are looking for: A track record of winning new business or working in a target-driven sales role. Confident engaging trade customers from first conversation. Self-motivated, resilient with a drive to succeed. Ability to build product and service knowledge in joinery and hardware. Strong organisation skills with the ability to thrive in a fast-paced environment. Full UK driving license required. What you will be doing: Winning new business by proactively approaching prospective customers and converting opportunities into new accounts. Building and growing the account base across your territory, supporting each depot's performance. Introducing new customers to the Howdens model, clearly articulating how it works and why it delivers. Collaborating with depot teams to build account spend and drive more frequent trading. Building strong, lasting relationships with both new and existing account holders. Taking ownership of customer enquiries, managing them professionally from first contact through to resolution. Playing an active role in team meetings, contributing insight, performance updates, and ideas. Keeping data accurate and up to date, ensuring visibility across your activity and pipeline. Working safely and in line with Health & Safety standards What it's like to work here: We take pride in getting things right first time for our customers Everyone pulls their weight and supports each other as one team It's a busy depot, so we keep things simple, work fast and get the job done We all play a part in the depot's success and share in the team bonus We build trust by doing what we say we will, every day How to apply: If Howdens sounds like the kind of place where you can build and develop your career as a Territory Sales Representative, then we are keen to hear from you. About Howdens: Howdens Joinery is a highly successful FTSE 100 business, with more than 900 depots nationwide and more than 11,000 staff. Last year our sales reached circa 2.3bn, and we continue to experience significant growth and success. Despite our scale, Howdens remains a local business with traditional values. There is a strong entrepreneurial ethos and the opportunity to develop within a fast-paced and commercial environment. That, along with a competitive salary, development opportunities, and exciting rewards, are among the reasons why our people enjoy working for Howdens - and why we have been named one of the 10 Best Big Companies to Work For. Howdens is founded on the principle of being Worthwhile for ALL concerned. We're working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email (url removed) with the job title and location, and we will be happy to help you. Please note that candidates applying for this role must have a valid right to work in the UK, we do not offer sponsorship of employment for any depot positions at this time. We appreciate your understanding. #LI-LO1 #CVL INDKSD #Reed

Are you a wastewater treatment technical lead? We’re seeking a subject matter expert to help shape and lead our environmental compliance across our sewage treatment works in the South London area. As the most senior technical position in process compliance, Principal Process Specialists provide leading wastewater knowledge to achieve regulatory requirements. The job blends process science, engineering, operations, and regulation to address escalations and matters of high complexity. You will provide a strategic outlook on regional compliance performance and horizon scanning for future risk. Acting as coach, mentor and leader, you promote continuous improvement and drive for leading quality, assurance and consistency. The role embodies a compliance-driven culture and seeks to improve our environmental performance. What will you be doing as a Principal Process Specialist: Technical Expertise Being a subject matter expert in wastewater treatment and regulation, using extensive operational experience to solve problems across different sites & process streams. Data analytics of wastewater treatment KPIs, reporting and strategising on results. Comprehensive understanding of all permitting requirements and innovative idea generation to solve non-compliances. Key representative of Operations teams for project design, delivery and commissioning of capital schemes – capable of confident calculation handling. Optimisation of site processes to reduce our cost-of-treatment, with a holistic understanding of cost vs benefit. Lead reduction of flow-related compliance issues, including storm discharges. Undertake technical training, holding key process safety roles. Proactive in learning about new wastewater technologies and disseminating knowledge.Communication & Leadership Lead, coach, and mentor to drive knowledge sharing, upskilling and improved competency of those you work with. Thought leadership in your field, capable of positive, proactive problem-solving and bringing colleagues on board with novel solutions. High confidence in presenting and communicating to all audiences. Produce root cause analysis and peer review the work of others, sharing lessons learned to prevent repeats. Out-of-hours rota participation, offering advice during event scenarios. Look after a sub-team of other Process Specialists as a driven, organised, empathetic and supportive leader. Act as a central keystone in coordinating input from across multiple teams and departments across the business to deliver complex outputs. Spearheading the development of wastewater learning materials, asset standards and project scopes.Base Location: Hybrid - Hogsmill (STW), Hybrid - Mogden (STW) - TW7 7LW, Hybrid - Beddington Working Pattern: 36 Hours per week (Mon – Fri) plus the inclusion of a standby rota for which you will receive additional payment. What should you bring to this role? To thrive in this role, the essential criteria you’ll need are: Significant experience working with wastewater processes, regulation and pollution investigations. Proven track record in leading on fault finding, process improvements and delivering change – being curious, self-driven & motivated. Confident in holding in-depth, technical conversations and being a great communicator who can relay complex information to non-technical audiences. Experience in managing and leading technical teams is key, as well as coaching & mentoring. A full UK driving licence is mandatory, with access to your transport and business-use insurance. (Car allowance is provided). Strong with data handling, processing, reporting, and adapting to IT systems. Superb time management skills, able to self-organise and be a true self-starter.Additional skills and experiences would be great to have/bring: BSc/MSc in science/engineering is highly advantageous.What’s in it for you? Offering a salary up to £60,000 per annum, depending on skills and experience, plus a car allowance on top. Annual Leave: 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays) Company Car Allowance Provided. Performance-related pay plan directly linked to company performance measures and targets. Generous Pension Scheme through AON. Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid. Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay. Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job, and we’ve got a long way to go, so we need help from passionate, skilled people committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Water Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues. Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment

Term-time working with school holidays.

Public holiday entitlement (up to 10 days).

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Position: Window Cleaner/ High Level Cleaning Technician Salary: £34,000 Included: Company Van & Fuel Card Location: Hounslow / Ealing Hours: 40 hours per week | Early morning starts may be required Shifts: Shifts: Monday – Friday (Occasional weekend work may be required depending o

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Permanent Opportunity - Mobile Specialist Cleaner - £35,000 + Company Van Are you an experienced window cleaner or specialist cleaning operative looking for your next opportunity? Do you enjoy working across a variety of sites rather than being based in one location? If you have experience in

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