Home based customer service jobs in United Kingdom

Job Description: Cafe General Manager at Pique Salary:35,500k (incl. Service charge) Perks: Class pass membership 40% off Pique cafe offering Who are we? Pique was founded in 2017 as a picnic delivery company and since then has grown into one of London’s most sought after caterers for breakfast & lunch events. The dream was always to open a café and this dream became a reality in January 2024 when we opened our first site on Lavender Hill. The café is popular both in the week and weekends as both a breakfast, brunch and lunch spot. It seats up to 40 inside with seating for another 20 outside. The café has gone from strength to strength and is becoming a real part of the Lavender Hill community. We run a fortnightly book club, ran a successful first ‘pub’ quiz night and are looking to grow this side of things. Our mission is to bring fun, delicious, innovative, restaurant quality food to Londoners, whether that be at home, the office, park or our café. We focus on the informal nature of picnic dining- the relaxed feeling of being with friends, with easy to eat, crowd pleasing food. Our focus on sustainability, quality and style sets us apart from the rest. Essential Experience & Skills • Experienced in managing large teams and busy services, • Passionate about hospitality & customer service, • Strong Barista skills (dialling in, latter art, espresso pulling), • Upbeat and able to lead a team to deliver exceptional service at all times, • Intuitive, quick to think on their feet, and able to keep a level head during busy and challenging times, • Well-presented and a good team player, • An excellent communicator, • Keen eye for detail and sense or urgency Key Responsibilities: Team • Ensure customer service excellence remains the top priority in all café operations, Ensure the FOH team represents the Pique brand by providing top-tier service with energy and enthusiasm., • Serve as the main point of contact for the team, addressing business-related queries or directing staff to the appropriate department or person., • Accurately record all staff sick days and annual leave in line with Head of Operations, • Recruit, train, and motivate staff to deliver enthusiastic and exceptional customer experiences., • Ensure staff rotas align with contracted hours while adapting to fluctuating business levels to maintain reasonable labor costs Operational • Maintain operational consistency, including opening/closing procedures, customer service, check-backs, and ensuring the café remains clean and presentable through in-service checks., • Handle customer complaints, ensuring that any issue is escalated to the management team (GM, Assistant Manager, or Supervisors) this includes replying to reviews (Just GM), • Oversee daily completion of checklists in accordance with health and safety protocols, updating procedures as necessary based on business or service changes., • Keep the Maintenance record and pest control record updated and in use (along with the head chef), • Increase café revenue, reported every 3 months through sales efforts and successful events and general running of the cafe - this is not a streamline increase and should be reported as such with relevant data, • Ensure the Pique brand remains highly visible through consistent, high-quality service, active community involvement, and strong team performance as well as social media representation on any relevant platforms Event Coordination • Manage customer enquiry regarding café events and private bookings and cafe catering pre orders, • Help organize staffing, and handovers for relevant events, • Gather and analyse feedback post-event to improve offerings and ensure customer satisfaction.

SALARY QUOTED IS TAKE HOME PAY OVERALL PURPOSE OF ROLE MAIN ACTIVITIES AND RESPONSIBILITIES To assume management of individual shop premises during the absence of designated Shop Managers (ie days off, holiday and other absences). Using the working practices, policies and procedures set by Senior Management and the values of Alex TLC, ensure the charity shop business is run accordingly. Work within the budgets and achieve the financial targets set by the business in line with strategic requirements. Work to the high standards expected at all Alex TLC shop premises according to the rotas set by the Retail Area Manager. Work as a team member, taking full responsibility for all shop duties required wherever placed. Work as directed by the Retail Area Manager. Supervision of Assistant Shop Managers, Retail Assistants and Voluntary Workers. Recruitment of Voluntary Workers. Participate in all training and legislative checks required by Alex TLC, statutory and specific to role. CUSTOMER RESPONSIBILITIES (INTERNAL & EXTERNAL) Maintain excellent levels of customer service (remembering customer service extends to colleagues and service providers, as well as customers), going above and beyond where possible. PEOPLE MANAGEMENT RESPONSIBILITIES Assign and supervise the duties of any Assistant Shop Manager on site. Supervise the management and training of all Retail Assistants and voluntary workers to ensure they can work safely, correctly, effectively and efficiently according to Alex TLC values, working practices, policies and procedures. To develop and maintain efficient and effective voluntary worker rotas. TECHNICAL RESPONSIBILITIES Expert knowledge of the safe and correct use of all equipment used in the day to day running of the charity shop, for example the till, steamer, pricing equipment. Ability to train others in the safe and correct use of such equipment. OTHER FEATURES OF JOB Hours of work are according to the opening hours of the premises assigned by the rota and Alex TLC Working Practice Policy. To undertake ad-hoc duties as required. Opportunity to participate in Alex TLC charitable activities and events. LOCATION Cover shop managers are expected to work in any South East London Alex TLC premises according to the rota set by Senior Management. PERSON SPECIFICATION EDUCATION, QUALIFICATIONS AND TRAINING ESSENTIAL: Alex TLC Literacy and Basic Mathematics test pass, computer literacy DESIRABLE: GCSE, ‘O’ Level or equivalent Mathematics and English Language, customer service, management or business qualification EXPERIENCE ESSENTIAL: Experience in a charity retail position and/or customer service role with excellent telephone and written skills; brand awareness DESIRABLE: Basic understanding of leukodystrophy and the work of Alex TLC; charity retail WORK BASED COMPETENCIES · Excellent customer service skills · Excellent telephone skills · Excellent writing skill · Excellent numerical ability · Excellent organisational ability · Excellent management skills · Flair for display · Knowledge of operational and emergency procedures · Ability to work in a team · Commercial acumen

At Hopper Coffee we are looking for an enthusiastic individual who has driving experience to work at a Coffee Truck. Knowledge of coffee desirable as you will be expected to work with our baristas and be able to learn the job of a barista. Hopper Coffee is a proudly independent coffee shop company based in the heart of south west London, dedicated to serving high-quality, ethically sourced coffee in a welcoming and community-focused environment. Our passion for exceptional coffee is matched only by our commitment to creating spaces where people feel at home. Founded with the belief that great coffee and great service go hand in hand, we work closely with local roasters and suppliers to ensure every cup we serve is fresh, sustainable, and full of character. Our team is small, tight-knit, and passionate about what we do. At Hopper Coffee, we value individuality, creativity, and a genuine love for hospitality. With several locations across London, Hopper Coffee continues to grow organically, focusing on quality over quantity. Joining our team means becoming part of a business that cares deeply about its people, its customers, and its role in the local community. Ideal Candidate: • Have some experience working in the hospitality industry, • Must have a passion for coffee, • Have excellent customer service skills, • Have the ambition to grow and build a successful career within the coffee industry, • Be very enthusiastic, outgoing personality, • Be somebody who loves what they do and have fun whilst performing your day-to-day tasks, • Be able to work independently and under pressure, • Be able to engage with customers and support with on-site marketing activities, • Be flexible with your working hours - (early start) AM shifts and work weekends, • Speak good English, • A Driving License, • Be a UK Resident, with the relevant work permits and evidence of the right to work in the UK.

Blinds and Shutters Installer, would ideally suit someone with Joinery skills. We are looking for an experienced installer/fitter to join our installation team, based in Ruislip, Middlesex and covering local areas including home counties around the North-West side of the M25, with travel mostly within 1 hour from our office. Company vehicle provided, along with a phone/tablet for customer and colleague communication. This position would suit somebody who is experienced and comfortable working on their own as well as being part of a small and growing team. We are looking for someone with a high level of skill and a positive can-do attitude who will work efficiently and to a high standard at all times. Previous experience in the blinds and shutters industry is very useful but not essential depending on skillset and background. Previous experience of practical skills is essential, as well as the ability to deal with customers and technical know-how. SALARY: £25,000 - £40,000 Depending on Experience SKILLS: Someone with good technical and practical ability, particularly the ability to measure and survey accurately Able to install accurately and finish to a high standard overcoming challenges where necessary Good communicator - offer excellent customer service both face to face and over the phone and communicate effectively with the rest of the team Able to use ladders and steps, hand tools, power tools and carry some heavier items Competent in basic modern IT software and applications. Ability to use an iPad, basic in house systems and e-mails and keep up to date with the admin side of the role Team-worker who is comfortable working in an established and growing business environment and would fit in as part of the team Able to work alone using initiative to solve problems as they are encountered Hardworking and flexible with the willingness to meet deadlines and finish the job Highly organised individual with excellent time management and multi-tasking skills Good command of English RESPONSIBILITIES: To be punctual, presentable and courteous, communicating at all times with colleagues and customers Read the job notes and survey to ensure products are ready for fitting and check that all tools, spares and parts are carried in order to complete the installation successfully according to the survey To strictly follow the company health and safety guidelines and work in a professional and safe manner at all times Take pride in all work with attention to detail whilst working in an organised tidy and efficient manner Demonstrate the finished product, explain child safety and aftercare, and obtain the customer sign off Update customer status and notes on the iPad and hand out marketing material and feedback forms To understand and learn the technical aspects of the product range, and to have the ability to survey and measure accurately as well as make alterations as necessary on-site Ensure the client is happy with the service they receive and report back to the rest of the team SKILLS & EXPERIENCE Do you have experience in any of these areas or something similar?: Blinds, curtains or shutters installation Window or door fitting Carpentry / Carpenter / Joinery Conservatory installation Kitchen or bedroom fitting Shopfitting Plumbing or electrical installations We are a local family-run business established for over 16 years and offering a full range of window blinds, conservatory blinds, plantation shutters and awnings. We are both a manufacturer and supplier and a leader in bespoke and specialised blinds products in London and the home counties, including motorisation. We supply to mainly retail customers including some larger corporate customers as well as trade customers. We are currently accepting CVs for this position as a fitter/installer/surveyor and look forward to hearing from you.

Fast Track Deliveries Ltd is looking for reliable, motivated, and customer-focused delivery drivers to join our growing team. As a key part of our operation, you’ll play a vital role in getting packages delivered on time and with a smile. Whether you’re an experienced courier or just getting started, we provide the support and flexibility you need to succeed. What We Offer: • Competitive pay with performance-based bonuses, • Flexible working hours – choose shifts that suit your lifestyle, • Fuel and mileage contributions (if using your own vehicle), • Modern vehicles and equipment provided (where applicable), • Supportive management and a positive team environment, • Opportunities for growth and career progression Your Role Will Include: • Safely and efficiently delivering parcels to homes and businesses, • Providing excellent customer service at every doorstep, • Loading, unloading, and organizing packages in your vehicle, • Following routes using GPS and delivery software, • Handling packages with care and professionalism What You’ll Need: • A valid UK driving licence, • A clean driving record (preferred), • Good time management and problem-solving skills, • A positive attitude and strong work ethic, • Ability to lift and carry packages (up to [insert weight, e.g., 20kg]) Drive Your Career Forward with Fast Track Deliveries Ltd – Where Speed Meets Service! Apply today and start delivering success with every mile.

Hair Cutting and Styling: Cutting hair according to client instructions or latest trends. Styling hair for everyday looks or special events. Hair Coloring: Applying hair dyes, highlights, lowlights, and balayage. Advising on suitable colors based on skin tone and style. Hair Treatments: Providing services like deep conditioning, scalp treatments, keratin treatments, and perms. Offering solutions for hair damage or scalp issues. Client Consultation: Understanding the client’s needs and preferences. Recommending styles and treatments suitable for hair type and lifestyle. Customer Service: Creating a friendly and professional salon experience. Building long-term relationships with clients. Maintaining Cleanliness and Hygiene: Sterilizing tools and keeping the workstation clean. Following health and safety regulations. Product Knowledge and Sales: Recommending hair care products tailored to the client. Educating clients on how to maintain their hairstyle at home. Keeping Up with Trends: Staying informed about new techniques, tools, and hairstyles. Attending training sessions and hairdressing shows when possible.

Full Time - 48 hours per week Sundays and Mondays off early part of the week starts at 4pm till 12am Friday and Saturday 11am till 1am. Mayfair Salary: 32k pa including base and tronc plus service charge Receptionist within a Michelin starred restaurant, you will be welcoming guests and giving a home to home hospitality. Working alongside the Front of House Team and delivering excellent customer service.

Company Description At Steppe2, we enable brands to connect in person with their consumers, using targeted field marketing to create exceptional customer experiences. We are not just a sampling and demonstration partner, but also specialize in high value, technical, and contract sales where mass advertising is limited. Our role includes providing the extra reassurance and human touch that are essential to enhancing your marketing funnel and improving sales conversions. Role Description This is a full-time Graduate Sales Trainee role starting in July 2025 at Steppe2. The role is hybrid, based in Greater London with some work-from-home flexibility. The Graduate Sales Trainee will be responsible for engaging with customers, conducting sales presentations, managing customer accounts, and participating in sales-related training sessions. The trainee will also assist in developing sales strategies and improving sales performance. Qualifications Strong Communication and Customer Service skills Sales experience and ability to engage customers effectively Training and Sales Management skills Self-motivated with excellent interpersonal skills Ability to work independently and as part of a team

Floor Team - Full Time We are looking for a strong, diligent and committed person to be part of something truly amazing- The Little Violet Door in Carnaby, from the Little Door and Co Group. Our other venues - The Little Blue Door, The Little Yellow Door, The Little Orange Door, The Little Scarlet Door - are bustling and critically acclaimed bar/restaurants. They are based on much loved fictional flat shares and every element of what we do reflects this unique take on hospitality. The space is styled to feel like walking into someone’s home and the vibe is charming, welcoming and unpretentious. The venue is in Carnaby, one of London’s most discerning, demanding and buzzing areas. The offering is designed with this clientele in mind and champions quirky, light-hearted fun, underpinned by serious F&B quality and meticulous levels of service. It is a small, close knit team with a real family feel- an almost uniquely inviting and friendly working environment. We reward passion, skill and dedication; the ability to be meticulous in your work and having fun doing it. Little Door & Co is a young and growing brand pioneering a different slant on the hospitality industry. Our aim is to create venues which feel like walking into a home by styling them around a fictional flat share. We create an authentic customer experience through a series of house parties & dinner parties in a fun & intimate environment, for those after a homely, neighbourhood style experience. The result is a bar and restaurant concept which is welcoming, inviting and unpretentious. The Role: We are looking for Floor Staff with an eye for detail, strong knowledge in expectational service standards. You’ll be ensuring that all guests are having a great time, whilst they receive amazing drinks & food and customer service. Working hours: Full time position (approx. 40hrs) to include late shifts, daytime & weekend work. What you'll get in return: Competitive hourly rate Staff Food and after work Drink Allowance Pension scheme contribution Training and growth in the business Enrolment in our Employee welfare scheme Enrolment into Wagestream Job Types: Full-time, Part-time, Permanent Pay: £13.00-£14.50 per hour Additional pay: Tips Yearly bonus Benefits: Company events Company pension Schedule: Night shift Weekend availability Experience: Hospitality: 1 year (preferred) Bartending: 1 year (preferred) Work Location: In person

Hopper Coffee is a proudly independent coffee shop company based in the heart of south west London, dedicated to serving high-quality, ethically sourced coffee in a welcoming and community-focused environment. Our passion for exceptional coffee is matched only by our commitment to creating spaces where people feel at home. Founded with the belief that great coffee and great service go hand in hand, we work closely with local roasters and suppliers to ensure every cup we serve is fresh, sustainable, and full of character. Our team is small, tight-knit, and passionate about what we do. At Hopper Coffee, we value individuality, creativity, and a genuine love for hospitality. With several locations across London, Hopper Coffee continues to grow organically, focusing on quality over quantity. Joining our team means becoming part of a business that cares deeply about its people, its customers, and its role in the local community. Ideal Candidate: • Have some experience working in the hospitality industry, • Must have a passion for coffee, • Have excellent customer service skills, • Have the ambition to grow and build a successful career within the coffee industry, • Be very enthusiastic, outgoing personality, • Be somebody who loves what they do and have fun whilst performing your day-to-day tasks, • Be able to work independently and under pressure, • Be able to engage with customers and support with on-site marketing activities, • Be flexible with your working hours - (early start) AM shifts and work weekends, • Speak good English, • A Driving License, • Be a UK Resident, with the relevant work permits and evidence of the right to work in the UK.

Company Overview: NEW HOME NEST LIMITED is a fast-growing London-based property service company, dedicated to helping international clients—particularly overseas students and young professionals—find quality rental accommodation in the UK. We specialize in offering reliable, transparent, and personalized rental solutions across Greater London. With our expanding client base and growing network of property partners, we are seeking a talented Public Relations professional to help shape and enhance our brand presence, manage external communications, and build meaningful relationships with media, clients, and stakeholders. Key Responsibilities: Develop and execute targeted public relations strategies to strengthen the company’s brand presence in the competitive UK rental market, with a focus on international tenants and culturally diverse audiences. Build and manage relationships with media outlets, journalists, and influencers; coordinate interviews, draft press releases, and ensure timely dissemination of accurate public statements. Plan and support community engagement initiatives to build trust and visibility among international students, university societies, and real estate service partners. Monitor public perception across social media, online forums, and review platforms; respond to inquiries and feedback in alignment with the company’s brand and communication policy. Collaborate with marketing, sales, and operations teams to maintain consistent messaging across all communication channels and ensure alignment with broader business goals. We Offer: Competitive salary within the range of £39,000 – £44,000 per annum An inclusive and multicultural working environment Opportunities for career development in a growing property service company Involvement in high-impact communications initiatives that influence public image and customer engagement A central London office location with convenient access to transportation and amenities

REFYT is a fast-growing provider of home insulation services delivered under government-backed schemes like GBIS. We help homeowners across the UK access fully funded energy-efficiency upgrades, reducing their energy bills and improving their living standards. As demand grows, we’re expanding our field sales team to connect directly with eligible households. The Role: As a Field Sales Representative, you’ll be the face of REFYT in local communities. Your job is to speak directly with homeowners, explain the benefits of free insulation upgrades through government funding, and book appointments for home surveys. This is a high-impact, commission-based role with uncapped earning potential for motivated individuals. Key Responsibilities: • Engage with homeowners in targeted areas through door-to-door outreach, • Educate potential customers on the benefits of government-funded insulation schemes, • Qualify properties and book appointments for surveyors, • Represent the REFYT brand professionally and confidently in the field, • Meet weekly targets and report progress to the team lead Requirements: • Strong people skills and confidence speaking face-to-face with the public, • Highly self-motivated and target-driven, • Previous experience in sales, door-to-door, or customer-facing roles is a plus, • Full UK driving licence required, • Access to your own car is preferred (mileage covered) What We Offer: • Uncapped commission – earn £800–£1,000+ per week based on performance, • Daily travel subsidies to cover fuel or transport expenses, • Lunch allowances and on-the-go food support during field shifts, • Performance bonuses for top-performing reps, • Team social activities, incentives, and prize competitions, • Career progression opportunities into senior sales or team management roles, • Full training and sales materials provided Ideal For: • Individuals with previous door-to-door or field sales experience, • Self-employed reps or those seeking performance-based income, • Motivated individuals looking to make an impact in a growing green energy sector To Apply: Send your CV and a brief note on why you’d be a good fit for the role. Immediate starts available for the right candidates. Job Type: Commission