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Job Title: Bid Manager Location: Coventry / Home Based (Hybrid) Hours: Full-time, 37.5 hours per week Sector: Facilities Management Hawk 3 Talent Solutions are proud to be supporting a leading service provider in their search for a dynamic Bid Manager to join our Sales & Marketing team. This is a pivotal role where you will transform complex technical requirements into compelling, winning bid submissions that drive our business forward. The Role You will take full ownership of the bid lifecycle, from initial planning to final submission. You’ll be the bridge between our technical experts and our clients, ensuring every proposal is cohesive, innovative, and perfectly aligned with customer needs. Key Responsibilities: • Bid Leadership: Compile and manage comprehensive bid management plans, ensuring all deadlines are met., • Content Creation: Write and edit high-quality solutions, "cajoling" content from Subject Matter Experts (SMEs) to create a single, persuasive voice., • Strategic Collaboration: Work closely with the Head of Sales to develop win themes and impactful post-tender presentations., • Knowledge Management: Maintain a central bid library of best practices and innovations to ensure we are always "moving forward"., • Digital Presence: Develop engaging social media content for LinkedIn to showcase our successes. What You’ll Bring • Industry Expertise: Proven Bid Management within the Commercial or Industrial Facilities Management sector., • Professional Certification: APMP Bid & Proposal Management Certification (or equivalent)., • Technical Savvy: Expert proficiency in MS Office 365; experience with Salesforce is highly desirable., • Exceptional Communication: The ability to interpret complex requirements and translate them into simple, winning narratives., • Autonomy: A self-starter who is comfortable working alone or as part of a collaborative team. Offering In return. We believe in a culture of Trust, Innovation, and Support. We don’t just offer a job; we offer a platform for you to excel in an environment that values agility and diversity. • Salary & Benefits:£55,000 salary, • 8% Win Bonus, • 7.5% pension, • Car milage @ 45p/mile, • Bupa- single, • X4 life assurance, • Company sick pay., • 33 Days Holiday (including statutory bank holidays) (p. 2)., • Comprehensive Healthcare and Employee Assistance Program (EAP), • Lifestyle Perks: Cycle to Work scheme, Salary Sacrifice options, and regular recognition through our Excellence Awards Closing date 23rd May 2026 Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client. To Apply please follow the application process for the site this job is advertised on or mail your CV to . By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Hawk 3 Talent Solutions are committed to the selection, recruitment, and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavor to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.

CRM & Data Comms Specialist Location: Hybrid (Home-based with two days per week in Pinley House or Botanica office) Purpose of the Role The CRM & Data Comms Specialist is responsible for managing and executing Leasys UK’s data-driven customer and prospect communications across all channels. This includes building and deploying eDMs, lifecycle journeys, automated triggers, and collaborative partner communications. The role ensures CRM data accuracy, effective segmentation, and smooth flow of leads and customer information across systems. By turning data into personalised, timely, and compliant communications, the role supports engagement, conversion, retention, and overall customer experience. Key Responsibilities CRM, Data Management & Segmentation • Optimise customer & prospect databases, ensuring accuracy and GDPR compliance., • Build, test, and manage data segments for lifecycle journeys, tactical eDMs, renewal communications, and joint partner activity., • Ensure the correct flow of customer and lead data between systems (webforms, partner feeds, sales tools, CRM platforms)., • Monitor performance of data sources and identify opportunities to improve lead or customer quality. eDM Creation, Deployment & Journey Management • Build and deploy customer and prospect eDMs using CRM or marketing automation tools., • Produce automated lifecycle communications including:, • Lead nurturing, • Onboarding and welcome journeys, • Renewal and retention programmes, • Service or contract notifications, • Co‑branded partner communications, • Ensure all eDMs are accurately built, mobile‑responsive, personalised, and compliant. Partner Communications & Collaboration • Work with Stellantis brands, and external partners to plan and deliver joint CRM communications., • Manage the approval, alignment, and versioning of co‑branded eDMs and customer journeys., • Ensure messaging aligns with both Leasys and partner brand standards. Customer Experience, Retention & Brand Reputation • Support retention and renewal activity by identifying key customer segments and designing targeted communications., • Coordinate digital feedback loops (surveys, review requests) to build Leasys' online reputation., • Collaborate with marketing colleagues to maintain a consistent brand experience across all customer touchpoints. Compliance, Legal Approval & Governance • Review, log, and approve all financial promotions within CRM and email communications., • Ensure all messaging adheres to GDPR, FCA, ASA, and internal standards., • Work closely with Legal, Compliance, and internal stakeholders to maintain audit-ready communication processes. Budget & Administration • Raise and track purchase orders for all activity., • Report monthly budget status to the Head of Marketing and Finance Controller., • Support broader Sales & Marketing tasks where required, especially during peak workloads. Skills & Competency Profile Essential • Experience working with CRM or marketing automation platforms., • Strong ability to manage, segment, and analyse customer data., • Proven experience creating eDMs or automated communication journeys., • Strong written and verbal communication skills., • Excellent project management, organisation, and stakeholder coordination skills., • Good understanding of GDPR, FCA, and ASA requirements., • High proficiency in Excel, Word, and PowerPoint. Desirable • Experience in automotive, leasing, or service‑based industries., • Knowledge of financial promotions and regulatory processes., • Familiarity with HTML email editors or drag‑and‑drop email builders., • Strong influencing and relationship-building skills. Qualifications & Experience Essential • AS/A‑Level or equivalent in Maths and English., • Experience in project management., • Experience in contract hire, leasing, or automotive sectors. Basic Salary: £35,000 - £40,000 Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community. Service Personnel and their families are therefore encouraged to apply. Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.

A new role has risen as an Internal Sales / Telesales / Direct Sales Executive working for a growing UK ExpressParcels B2B and B2C delivery business based in South Coventry area\n\nThe role paying circa £28,000 plus good commission and OTE will suit anyone with a strong Internal Sales / Telesales background with a new business hunger to bring on new clients, hit targets, hit KPIs and earn commission. \n\nThe role is Hybrid with 3 days in the office and 2 days working from home and would suit someone living in Coventry, Leicester, Ryton-on-Dunsmore, Bedworth, Nuneaton, Rugby, Kenilworth, Leamington Spa and South East Birmingham\n\n- You will be responsible for successfully winning new business and achieve your monthly new business target in line with the company's strategic plan.\n- This will be achieved through identifying SME's and developing a personal prospect funnel. \n- You will monitor the performance of customers to ensure they trade to profile andprofitable, you will deliver an action plan if variances occur.\n- To be successful in this role, you will need to be target driven with experience gained within a core sales environment and naturally find motivation in achieving sales targets.\n\nKey Responsibilities: \nNew Business \n- Manage and convert inbound enquiries into sales opportunities.\n- Build a pipeline of prospective customers by researching, lead sourcing and identifying potential leads through outbound call activity.\n- Provide product and service information to customers, addressing their needs and concerns.\n- Offer tailored solutions based on client requirements.\n- Prepare quotations, proposals, and contracts for potential customers. \n- Be a product expert, answering customer questions relating to the product specifications and pricing.\n- Confidently explain and negotiates our commercial offering.\n- Maintain accurate and up-to-date records of sales activities, leads, and customer information in CRM software. Compliance is key. \n- Consistently onboard new customers using the prospect funnel you have created. \n- Organise and hold virtual meetings with customers to proactively drive sales.\n- Support new customers through the onboarding process. \n- Provide accurate sales forecasts and reports to management.\n- Coordinate and manage sales documentation and contracts, ensuring all paperwork is completed accurately and on time.\n- Monitor the trading performance of customers ensuring they are trading to profile and meeting the requirements in terms of traffic mix\n- Act as a point of escalation for any client issues, providing prompt and effective solutions.\n- Collaborate with other departments to resolve operational challenges, such as delays, service issues, or billing discrepancies.\n- The ability to communicate, engage and to interpret the needs of the customer\n- Maintain an excellent working knowledge of all our clients products and services sold and keeps current on industry developments.\n- Able to quickly build relationships and identify sales opportunities with new prospects, following up leads and converting to business wins.\n\nExperience, Knowledge and Skills: \n- Previous experience gained within a sales or account management position/environment.\n- Results-focused, motivated by meeting targets and achieving high performance.\n- Excellent communication skills, both verbal and written.\n- The ability of working with data provided and utilising this to make informed decisions and to identify potential business leads.\n- Based in the Coventry, Rugby, Kenilworth, Bedworth, Nuneaton, Leamington Spa, Ryton-on-Dunsmore, Leicester or Birmingham area

Role: Complaints Handler\n\nSalary: £30,000 + benefits\n\nLocation: This role is fully remote - you can work at home \n\nContract: Permanent full time\n\nHours: 40 hours per week (shifts between 8am-8pm Mon-Sat)\n\nTraining: Home based for 4 weeks\n\nChecks: Right to Work in the UK, Criminal Record Check, Credit Check, CIFAS and Sanctions checks, Any other associated checks\n\nThis is an exciting opportunity for an experienced Complaints Handler to join my client on a permanent basis working at home. \nMy client is certified as great place to work UK in 2025! They deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.\n\nDue to their success they have exciting opportunities in their Banking and Financial Service sector - You must be able to evidence minimum 1 years previous experience in Complaints Handling in Financial Services within an FCA Regulated environment (UK).\n\nTraining: 2 weeks then 2 weeks Grad Bay\nBackground Checking:\nRight to Work in the UK\nCriminal Record Check\nCredit Check\nCIFAS and Sanctions checks\nAny other associated checks \nAbout the Complaints Handler role:\n\nWe are looking for a highly motivated individuals who deliver on customer promises and consistently demonstrates and maintains strong knowledge of different products, policies and procedures within work streams. Able to work flexibly across different work streams including responding to medium complex/regulated complaints. \n\nSuccessful candidates will be able to communicate clearly with customers and colleagues both orally and in written form, ensuring decisions can be understood by customers. You will enjoy a fast paced environment and adapt well to change. \n\nThe ideal candidate will ensure adherence to policies, training & competence scheme and risk frameworks at all times, whilst delivering excellent customer service in the resolution of complaints within SLAs and deadlines. Client values will be displayed at all times. \n\nWhat you'll be doing as a Complaints Handler:\n\nWork within current standard compliance processes, systems, and procedures, and report simple non-compliance issues.\nPrepare routine letters and reports for approval, while following up on pending issues.\nProvide a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities.\nProduce accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats.\nPrepare moderately complex documents by using multiple computer applications (such as Microsoft Office), while also gathering and summarising data for reports.\nDevelop personal capabilities using existing formal and informal training opportunities.\nProcess and respond to a broad range of questions and issues raised through any communications channels (in person, telephone, email, etc.).\nCollect and prepare standard data related to ongoing issues. \nWho we're looking for to do this Complaints Handler role:\n\nMinimum 12 months experience of complaint handling in a financial services regulated environment in the UK\nExcellent telephone manner, with the ability to build rapport with the customer to ensure they feel supported, receive best in class service at every touch point and have a clear understanding of next steps\nExcellent verbal and written communication\nOrganised, able to confidently manage assigned workloads whilst prioritising targets and deadlines\nObjection handling whilst remaining professional \nValues my client is looking for:\n\nProcess Excellence- Doing things well means something to you and you will always strive to improve on your work. \nCollaboration- You enjoy working with others and you like working as a team player. \nCommunication- You can speak and write clearly and in a confident manner.\nEmotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.\nOpen-Mindedness- You are able to be open to different ways of thinking and new ideas.\nCritical Thinking- You are able to think logically when making decisions.\nSolution Orientation- Having a forward thinking mindset focused on resolving challenges.\nEntrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.Please follow the link to apply for his home based Complaints Handler role. \n\nDisclaimer\nCCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role 6 Month contract available Onsite interview dates will be 6th, 7th or 8th May Our Lettings Co-ordinators carry out the crucial office-based tasks associated with our service. They coordinate the lettings process with colleagues in other teams to ensure we find a new customer for the home as quickly as possible, works are carried out to the property and the customer is assessed to ensure they meet our lettings criteria and are able to sustain their tenancy. This role is part of Customer & Communities where you'll help us to lead the way keeping our promise to more than 100,000 customers. What you'll achieve Raise adverts for available properties Make initial assessment of customer application and refer to wider team for processing Manage process right up to tenancy signing new agreement - Provide excellent customer focussed service for internal and external customers. Ensure properties are let in line with policy and process to agreed targets.What you'll bring Essential skills Previous experience in a customer service environment / housing Ability to work to tight deadlines and manage high volumes of work Good numeracy, literacy and communication skills. Educated to GCSE level or equivalent in English and Mathematics. IT literate and proficient in the use of Microsoft Office software.Why Orbit? Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check

Job Title: Bid Manager Location: Coventry / Home Based (Hybrid) Hours: Full-time, 37.5 hours per week Employment Type: 12 month FTC, potential to become permanent Sector: Facilities Management Hawk 3 Talent Solutions are proud to be supporting a leading service provider in their search for a dynamic Bid Manager to join our Sales & Marketing team. This is a pivotal role where you will transform complex technical requirements into compelling, winning bid submissions that drive our business forward. The Role You will take full ownership of the bid lifecycle, from initial planning to final submission. You'll be the bridge between our technical experts and our clients, ensuring every proposal is cohesive, innovative, and perfectly aligned with customer needs. Key Responsibilities: Bid Leadership: Compile and manage comprehensive bid management plans, ensuring all deadlines are met. Content Creation: Write and edit high-quality solutions, "cajoling" content from Subject Matter Experts (SMEs) to create a single, persuasive voice. Strategic Collaboration: Work closely with the Head of Sales to develop win themes and impactful post-tender presentations. Knowledge Management: Maintain a central bid library of best practices and innovations to ensure we are always "moving forward". Digital Presence: Develop engaging social media content for LinkedIn to showcase our successes. What You'll Bring Industry Expertise: Proven Bid Management within the Commercial or Industrial Facilities Management sector. Professional Certification: APMP Bid & Proposal Management Certification (or equivalent). Technical Savvy: Expert proficiency in MS Office 365; experience with Salesforce is highly desirable. Exceptional Communication: The ability to interpret complex requirements and translate them into simple, winning narratives. Autonomy: A self-starter who is comfortable working alone or as part of a collaborative team. Offering In return. We believe in a culture of Trust, Innovation, and Support. We don't just offer a job; we offer a platform for you to excel in an environment that values agility and diversity. Salary & Benefits £55,000 salary + 8% win bonus 7.5% pension Bupa- single £4,306 car allowance X4 life assurance Company sick pay. 33 Days Holiday (including statutory bank holidays) (p. 2). Comprehensive Healthcare and Employee Assistance Program (EAP) Lifestyle Perks: Cycle to Work scheme, Salary Sacrifice options, and regular recognition through our Excellence Awards Closing date 17th May 2026 Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client. To Apply please follow the application process for the site this job is advertised on or mail your CV to (url removed). By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Hawk 3 Talent Solutions are committed to the selection, recruitment, and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavor to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role The Workforce & Service Optimisation Manager leads Orbit’s Customer Care workforce planning, real-time management, service delivery analysis and business support functions. Ensuring that our Customer Care department always has the right people, in the right place, at the right time. Providing real-time support, analysis and insight that will inform the delivery of service excellence. The role supports a largely office-based operational team and will be delivered primarily from the office to enable close collaboration and effective support. This role is part of our Customer directorate where you'll help us to lead the way in keeping our promise to more than 100,000 customers. What you'll achieve This role blends expert forecasting, data analysis, and resource planning with people leadership, driving a seamless, efficient, and customer-focused operation. By combining technical expertise with strong leadership, the role ensures colleagues are supported and customers consistently receive excellent service. Provide leadership to your teams who support a large omni-channel contact centre Transform complex data into actionable insights that influence service design and customer engagement. Align workforce planning and operational delivery with Orbit’s wider business goals. Own forecasting, scheduling, and workforce planning across multiple channels to ensure optimal coverage and performance. Ensure resource models are flexible and responsive to changing customer demands, campaigns, and seasonal pressures. Work with operational leaders to ensure resourcing models, management information and analysis supports service excellence across all channels.What you'll bring Essential Criteria Significant experience working in a comparable role within a large, omnichannel contact centre setting supporting 50+FTE Ability and willingness to work on-site to support operational teams (initially 5 days a week during induction) Demonstrable experience in: Workforce Management (WFM) systems, ideally Calabrio. Expert Excel and analytical tools, with the ability to interpret and manipulate complex data sets. Leadership and performance management of specialised functions Driving data-led continuous improvement, using insight to inform decision-making and optimise performance. Strong influencing and stakeholder-management skills, with confidence presenting to a range of audiences. Translating complex data and information into clear, meaningful insights that add operational and strategic value. A strong customer focus, with a clear understanding of how workforce and service decisions impact customer outcomes. Proven ability to prioritise effectively, balancing short-term tactical demands with longer-term strategic objectives. Excellent communication skills, with the ability to articulate information clearly and concisely, both verbally and in writing.Desirable Criteria Experience using Power BI, including the ability to create, manipulate and interpret reports and dashboards. Experience of, or a strong interest in, the use of AI and automation within a contact centre or workforce management environment to improve efficiency and insight. Why Orbit? Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check

Job Title: Business Development Executive - Facilities Management Location: Coventry / Home Based (Hybrid) Hours: Full-time, 37.5 hours per week Employment: Initially a fixed 12 month contract, potential to become permanent. Salary: Up to £55,000 plus car allowance The Opportunity Hawk 3 Talent Solutions are proud to be supporting a leading service provider in their search for a dynamic Business Development Executive to join its existing Sales & Marketing team. This is a pivotal role that will help to drive the business forward. The Role Primary responsibilities will be to open doors, generate leads and secure initial meetings. Promoting the business in its chosen industrial markets (pharma, logistics/warehousing, food & beverage, aerospace, automotive) You'll be the bridge between our technical experts and our clients, ensuring every proposal is cohesive, innovative, and perfectly aligned with customer needs. Key Responsibilities: Identify new business opportunities: For the provision of FM Services within the Industrial Sector, i.e. Pharma, Logistics, Food & Beverage, Aerospace, Automotive industries. Sales Process: Generate leads and secure meetings to open opportunities. Delivering business proposal presentations. Bid Process: Support the wider sales team to ensure submission deadlines are met. Strategic Collaboration: Work closely with the Head of Sales to develop win themes and impactful post-tender presentations. What You'll Bring Industry Expertise: Proven Business Development experience within the Commercial or Industrial Facilities Management sector. Technical Savvy: Intermediate proficiency in MS Excel Basic Office 365; experience for Bid Documents / Presentations Salesforce CRM experience is desirable. Exceptional Communication: The ability to interpret complex requirements and translate them into simple, winning narratives. Autonomy: A self-starter who is comfortable working alone or as part of a collaborative team. Salary & Benefits: £55,000 salary plus car allowance 7.5% pension Bupa- single X4 life assurance Company sick pay. 33 Days Holiday (including statutory bank holidays) (p. 2). Comprehensive Healthcare and Employee Assistance Program (EAP) Lifestyle Perks: Cycle to Work scheme, Salary Sacrifice options, and regular recognition through our Excellence Awards Closing date: 9th May 2026 Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client. To Apply please follow the application process for the site this job is advertised on or mail your CV to (url removed). By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Hawk 3 Talent Solutions are committed to the selection, recruitment, and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavor to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role Orbit is delighted to be recruiting for a Data Governance & Enablement Manager to join us in this brand-new role to Orbit Group. This is a unique opportunity to shape how data is governed, trusted and used across Orbit at an enterprise level, influencing decision-making across the organisation. The Data Governance and Enablement Manager will establish and oversee a robust data governance framework for the organisation including creation of data ownership roles and providing mechanisms to monitor and improve Data Quality across critical datasets. The role will lead the implementation of Orbit’s Data Governance Operating Model aligned to Orbit’s modern enterprise data platform (including technologies such as Microsoft Fabric). This includes ownership of governance tooling (e.g. Microsoft Purview), metadata management, data lineage, classification, and data quality frameworks to ensure data is trusted, governed and discoverable across all data domains. You will be joining at a key time for this team, in helping to align, shape and deliver our organisational data governance framework. This role is part of Technology, Transformation & Data where you'll help us give colleagues the infrastructure, support and insight they need to be brilliant. What you'll achieve Establish and embed Data Owners and Data Stewards across key business domains, enabling clear accountability and ownership of data. Design and implement practical data governance solutions aligned to Orbit’s enterprise data platform (e.g. Microsoft Fabric and Azure-based technologies), including an end-to-end governance framework covering data ownership, metadata, lineage and data quality across key data domains. Collaborate with senior leadership to align data governance with organisational objectives, ensuring trusted data supports customer services, property lifecycle, finance and operational decision-making. Drive data literacy and enablement across the organisation, helping colleagues confidently understand and use data in their roles. Oversee and embed a structured Data Quality framework, including profiling, rules, monitoring and continuous improvement of critical datasets, with a focus on regulatory and operational reporting requirements. Ensure adherence to GDPR, Data Protection Act and social housing regulations by implementing appropriate controls, including data classification (e.g. PII), auditability and risk mitigation practices. Build strong, trusted relationships with stakeholders at all levels of the organisation, from Directors and Heads of Service through to Data Owners and operational teams, influencing behaviours and enabling accountability for data. Partner with Technology and Data Engineering teams to embed governance into the data lifecycle, ensuring alignment to enterprise ingestion, modelling and reporting patterns. Influence the embedding of data governance into business and technology processes, ensuring governance is integrated into design, delivery and operational ways of working.What you'll bring Essential skills Strong understanding of data governance frameworks, data quality practices, metadata management and how governance integrates with modern data platforms (e.g. Microsoft Fabric, Azure, Data Lake architectures). Experience working with data governance and metadata tools (e.g. Microsoft Purview or equivalent), including data cataloging, lineage and business glossary implementation. Ability to assess data quality, define rules and implement scalable solutions to improve data integrity and monitoring across critical datasets. In-depth knowledge of GDPR, Data Protection Act and data risk management, including data classification, protection and compliance controls. Proven ability to design and embed Data Governance Operating Models, including influencing and engaging stakeholders at all levels to drive adoption of Data Owner and Steward responsibilities. Strong stakeholder engagement skills with the ability to communicate effectively with both senior leadership and operational teams. Strong experience in driving cultural change, including improving data literacy and enabling business users to confidently and effectively use data. People management experience with the ability to lead, coach and develop a high-performing team.Desirable skills Experience working within Social Housing or other regulated sectorsWhy Orbit? Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role Orbit Group is delighted to be recruiting for a Customer Communications Manager to join our Reputation & Brand team in this brand-new role. This integral role will see the Customer Communications Manager oversee the end-to-end planning and delivery of customer-centric communication across both service communications and marketing communications,, setting the standard for customer communication across the organisation and building greater trust in Orbit by strengthening the customer brand and Orbit’s reputation. This role is part of Regulatory & Governance where you'll help us give colleagues the support and expertise they need to be brilliant. This is an agile working role with 1-2 days a week being based out of our Coventry office (subject to business need). What you'll achieve Oversee, plan and manage your team’s workflow, prioritising and challenging briefs, ensuring effective scheduling and alignment across teams. Play a leading role in taskforces, projects / programmes and workstreams, providing direction, support and counsel. Support crisis communications and incident management, including participation in the Out of Hours rota, spanning customer, colleague and media channels. Play a leading role in customer communications strategies for complex or high-risk situations. Be responsible for reviewing content that poses a reputational risk to Orbit, including the likes of media statements, complaints responses, legal letters and MP letters / emails. Ensure communications are customer-led using insight and engagement. Lead and develop your team, setting clear goals and performance expectations.What you'll bring Essential skills Passionate about contributing to the delivery of an excellent customer experience. Educated to degree level with a relevant professional qualification or appropriate experience in marketing or communications. Able to write high quality communications for a variety of audiences and channels. Experience of crisis / issues management with the ability to advise, show leadership and deliver communications in time-pressured situations. Experience of developing communication / or marketing strategies and using digital and print media to engage customers to build trust and strengthen reputations. Critical thinker, good analytical and problem-solving skills, and ability to think creatively, strategically and project plan. Proven leadership of small teams with a high degree of political acumen and judgment and the ability to motivate, inspire and drive innovation. First class interpersonal skills - highly collaborative, able to build relationships, work effectively across groups and inspire confidence among stakeholders. Professional when under pressure and dealing with difficult and complex situations, with the ability to think clearly and act calmly.Why Orbit? Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check

At Orbit our customers are at the heart of everything we do, we’re looking for an individual with bags of personality and a real passion to support our customers in their homes and communities. Neighbourhood Manager - Your Opportunity to Make a Real Difference Closing 9am Friday 8th May Interview date 13th May via Teams Covering a patch across Coventry our Neighbourhood Manager role is all about making positive change where it matters most - in your community. As the dedicated local lead, you’ll be the friendly face customers turn to for support, guidance, and solutions. Whether it’s working with Local Authorities and Housing Association partners or helping residents with Anti Social Behaviour concerns, estate services, and tenancy matters, your focus will be on delivering an exceptional experience every step of the way. We’re looking for someone who truly cares about people and places. If you thrive on building relationships, enjoy being out and about in the community at least three days a week, and don’t mind the occasional evening or weekend work, you’ll fit right in. Your commitment to customer service, brilliant time management, and willingness to go the extra mile will set the standard for community wellbeing and safety. If you’re passionate about creating vibrant, safe neighbourhoods where everyone feels supported and heard, we would love to hear from you. Join us and help shape the future of Coventry, one conversation and one connection at a time. In this role, you will represent Orbit in local communities, coordinating internal and external services to meet diverse customer needs and maintaining high standards of delivery. Key duties include managing relationships with Local Authorities and Housing Association partners, serving as the main contact for customers regarding ASB complaints, estate services, and tenancy management. Strong customer focus and effective time management are essential, as is a willingness to be present in the community three days per week, with some evening or weekend work as required. If you are passionate about housing, safety, and community wellbeing, we encourage you to apply. The role will cover the Coventry area with access to our Garden Court Office. This role works in a hybrid way using a blend of field, home and office based working. What you'll achieve You'll ensure a high-quality, end-to-end customer experience, focusing on safety, wellbeing, satisfaction, and regulatory compliance. By building relationships and upholding standards in our neighbourhoods, you'll support our commitments and contribute to our overall strategy. What you'll bring Essential skills Strong background in customer centred operations or similar, with a demonstrable track record of case or portfolio management; A commitment to safeguarding, with a clear awareness of the needs of vulnerable individuals and a proactive approach to supporting them. Excellent problem-solving and conflict resolution skills, with the ability to handle complex situations with empathy and confidence. A full UK driving licence, permanent access to an appropriate vehicle along with a flexible approach to travel and working hours, including participation in an out-of-hours rota when required. Self-motivated and independent, yet able to collaborate effectively with colleagues and contribute to a supportive team environmentDesirable skills Diploma in Housing / Foundation degree from CIB / Level 3 in Housing Management or equivalent or a commitment to work towards these within 12 months of completing a probationary period.Why Orbit? Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check

If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists. Customer service representative

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Swift Education is proud to be working in partnership with a welcoming, community-focused faith-based primary school in Colliers Wood to recruit a passionate and dedicated Family Support Worker for a mid-May to early June start. This is a fantastic opportunity for someone who is committed to support

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We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcom

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We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. Take the correct actions to deliver good customer ou

If you’ve also worked in the following roles, we’d also like to hear from you: Housing Support Worker, Homelessness Officer, Tenancy Sustainment Officer, Outreach Support Worker, Supported Housing Officer, Resettlement Officer, Homelessness Support Worker, Tenancy Sustainment Officer, Housing Of

We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcom

We are seeking warm, respectful, and energetic individuals to join our Scunthorpe services as Relief Support Workers.

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As a Trainee Sales Advisor, you'll learn how to guide customers through the exciting journey of buying a new home. Learn how to present homes and developments to prospective customers. Assist in maintaining show homes to a high standard.

To deliver customer service / excellence in all aspects of supporting the clients customers over the phone and in writing in both English and German. The Bilingual Customer Service Advisor will report into the German Team Leader. We are recruiting for a permanent German & English Bilingual Customer

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