Cheltenham
Main Tasks • Offer exceptional guest care at all times, • Provide support to and supervise the team for an effective and efficient shift, • Manage and control security of the hotel - ensuring the safety of our guests and employees at all times, • Maintain excellence knowledge of all emergency procedures, • Collaborate with colleagues in all departments to elevate the overall guest experience and ensure consistency, • Implement SOPs to ensure consistent and high-quality service delivery, while conducting regular training sessions to familiarise team members with the hotel's service standards, • Provide support for recruitment by sourcing, interviewing and selecting qualified candidates, ensuring a warm welcome for all new starters, • Work closely with the Accounts team, ensuring audits and financial reporting are correct, • Close and consolidate daily business by executing internal audits, reporting on sales leads, scores and revenue taken, • Prepare hotel for the next day, such as M&E and ambient breakfast set up, with particular attention to cleanliness and presentation, • Utilise all relevant systems correctly to complete tasks in a timely manner, • Adhere to Company policies, procedures and relevant legislation at all times - including, but not limited to, Data Protection and Health and Safety regulations, • Complete any other reasonable request made by a member of the manag...