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Retreat & Guest Relations Manager\n Salary: Up to £33,000 per annum + Benefits \n Hours: Full-time, 40 hours per week, 5 days over 7 (including weekends and bank holidays) \n Location: YO62 4EN \n Closing Date: Wednesday 29th July 2026 (may close sooner depending on applications) About the Role\n Located within the beautiful Howardian Hills, this historic site welcomes thousands of visitors each year to its Retreat Centre, Visitor Centre, Shop and Tea Room. It offers a unique environment where hospitality, heritage and community come together. \n We are looking for a Retreat & Guest Relations Manager to lead the guest experience, ensuring every visitor receives a warm welcome from initial enquiry through to departure. You will oversee retreats, group visits, conferences and events while leading a dedicated coordination team and maximising occupancy, service standards and revenue. \n This is an excellent opportunity for someone with strong hospitality, events or visitor attraction experience who enjoys delivering exceptional customer experiences within a unique heritage setting. Key Responsibilities\n Guest Relations \n\n • Lead all guest bookings for retreats, tours, conferences and events.\n, • Oversee check-in, check-out and the overall guest journey.\n, • Work closely with internal stakeholders to deliver the annual retreat programme.\n, • Coordinate with housekeeping and operational teams to ensure exceptional service.\n, • Resolve guest enquiries and complaints professionally.\n\n Leadership & Operations \n\n • Manage and develop a team of Retreat Coordinators, an Event Coordinator and volunteers.\n, • Lead team meetings, performance reviews and training.\n, • Manage staffing rotas, ensuring appropriate weekend and bank holiday cover.\n, • Ensure compliance with Health & Safety, GDPR and Safeguarding requirements.\n\n Reservations & Performance \n\n • Manage booking systems and room occupancy.\n, • Process invoices, deposits and billing accurately.\n, • Monitor KPIs and prepare monthly performance and guest feedback reports.\n\n Events & Conferences \n\n • Act as the main contact for external venue hire.\n, • Coordinate conferences, concerts, tours and special events.\n, • Liaise with caterers, facilities teams and external suppliers to ensure successful delivery.\n\n Customer Experience \n\n • Deliver a welcoming, professional and high-quality guest experience.\n, • Ensure guest requirements, including dietary needs, are met.\n, • Continuously improve service standards through guest feedback.\nAbout You\n We're looking for someone who has: \n\n • Previous experience in hospitality, guest relations, events or visitor attraction management.\n, • Strong leadership and people management skills.\n, • Excellent customer service and communication abilities.\n, • Outstanding organisation and attention to detail.\n, • The ability to manage multiple priorities in a busy environment.\n, • A calm, approachable and professional manner.\n, • Respect for working within a heritage and historic environment.\n, • A full driving licence and access to transport.\n\n Experience within a heritage, tourism or faith-based environment would be advantageous. Benefits\n\n • Up to 8% employer-matched pension\n, • Life assurance\n, • Free lunch during working hours\n, • Free on-site parking\n, • 20% discount in the Tea Room and Shop\n, • Cycle to Work Scheme\n, • Christmas closure\n, • Historic Houses and Yorkshire Great Houses passes\n, • Employee Assistance Programme\n, • Retail savings platform\n, • 50% discount on fitness suite, swimming and other activities\n\n All appointments are subject to an enhanced DBS check and satisfactory references. \n

Position Title: Retreat and Guest Relations Manager Salary: Up to £44,000 per annum Benefits Hours: Full time 40 hours per week, 5 days over 7 to include weekends and bank holidays Based at YO62 Line Manager: Head of Guest Operations Key relationships: The Monastery Lead for Hospitality Line management of: 2 x Retreat Coordinators 1 x Event Coordinator Volunteers within Retreats & Events About us We are home to the UKs largest Benedictine Monastic Community, rooted in the Rule of St Benedict, whose mission is to seek God through prayer and service, and to invite others to experience faith in action. Located in the Howardian Hills north of York, the Abbey sits within an Area of Outstanding Natural Beauty and welcomes thousands of visitors each year to its Retreat Centre, Visitor Centre, Shop and Tea Room. The Trust is a registered charity, working alongside the Monastic Community to support its mission. With around 60 lay staff, the Trust delivers on a five-year strategy, Choosing a Future Together, to ensure a sustainable, faith-led future for the Abbey. Supporting the Monastic Communitys charism of Welcome and Hospitality, the Guest Relations Manager oversees, facilitates and delivers full-service support from an initial enquiry to the conclusion of a visit, providing excellent guest service for all retreatants, visitors, groups and for guests on tours and commercial events, while delivering on the aims of high occupancy, seamless coordination, excellent guest service and maximising revenue across all guest experiences. If you enjoy working in a friendly peaceful atmosphere, meeting new people, being part of a hardworking team then this is perfect for you! Core to this role is the delivery of a guest and hospitality experience commensurate with the aims of the Benedictine Community. The main responsibilities are as follows but are not limited to:- 1. Guest Relations and Front of House for the Trust Provide a first point of Benedictine welcome to all guests, visitors and enquirers. Working closely with the Monastic Lead, manage and implement the annual programme of retreats. Work closely with the Monastic Community in the delivery of the retreat programme and a welcoming environment for all guests. Manage all guest bookings for retreat guests, group tours, day visitors, conferences and events. Oversee guest arrivals, check-in/check-out processes. Oversee the provision of a Benedictine welcome to all group and event visitors. Liaise and coordinate with other departments to ensure a smooth operational service to guests and visitors. Work with the Housekeeping Supervisor to ensure rooms are serviced on time and with the relevant personal requirements. Act as the senior point of escalation for guest complaints and service recovery, resolving issues swiftly and to the guests satisfaction. Liaise and coordinate with the Marketing team and Monastic Community on the receiving of donations. 2. Team Leadership & Management Set the standard, lead and motivate the Coordination team in the provision of a professional and excellent Benedictine guest experience. Liaise regularly with the Monastic Lead of Hospitality to ensure delivery of the Communitys aims. Liaise regularly with the Guest Operations Manager and other on site team members to ensure the smooth delivery of services for all guest bookings. Participate in all Trust team meetings appropriate to the Role of Guest Relations Manager. Lead regular team meetings for the management of the teams workload and the delivery of efficient and proactive guest support services. Conduct regular performance reviews to develop the skills and personal development of the Coordination team members. Lead or arrange training for team members, appropriate to their role. Set clear performance targets for retreat and event bookings. Manage rotas and staffing levels and ensure appropriate cover including weekends and bank holidaysEnsure compliance in all aspects of Health and Safety, G.D.P.R. and Safeguarding in accordance with the Trusts Policies and Procedures . 3 . Reservations & Revenue Management Manage the booking calendar for the Trust. Oversee all individual and group retreat reservations. Oversee the coordination of all group tours bookings. Optimise room occupancy and venue space utilization. Handle complex customer enquiries and escalations efficiently. Process invoices, deposits and final billing reports accurately. Track and report on key KPIs. Present monthly performance summaries and guest feedback analysis. 4. Conferences, Concerts & Events Management Serve as the primary contact for all external hire arrangements. Negotiate contracts, rates and terms for corporate conferences and events. Coordinate ticketing, seating plans and logistics for events and concerts. Liaise with internal and external caterers, audio visual technicians, and facilities teams for the smooth delivery of all events. Manage the Event Coordinator and handover to the Operations team to ensure flawless on-site delivery of events. 5. Customer Experience & Quality Control Ensure the Benedictine charism of Hospitality is at the heart of the guest experience. Create a warm, welcoming, professional Benedictine guest experience for all guests. Identify opportunities, including via guest feedback, to elevate service standards and enhance the guest experience, delivering and reviewing them on an ongoing basis. Ensure special guest requirements and dietary needs are logged and delivered. Ensure all health and safety compliance requirements and documentation are fulfilled across the guests experience. Any other duties, as required by the Head of Guest Operations, Executive Team, Abbot or Monastery Lead for Hospitality, which pertain to the provision of a good guest experience. About You Previous experience in a similar role Strong leadership and team management skills Be a team player, flexible and reliable with a can-do attitude Excellent guest service and communication abilities Good organisational skills with excellent attention to detail Strong problem-solving skills with the ability to manage multiple priorities. Own transport required Experience working in a heritage, visitor attraction, or faith-based setting Interest in history, heritage, or monastic tradition Calm, approachable, and professional manner Respect and support for the spiritual and historic nature of the Abbey Ability to work in a sometimes quiet, reflective environment Working Conditions Includes weekends, bank holidays, and occasional events Fast-paced environment during peak visitor seasons Benefits Up to 8% employer-matched pension Life assurance Free lunch during working hours Free on-site parking 20% discount at the Tea room and Abbey Shop Cycle to Work Scheme Christmas Closure Historic Houses and Yorkshire Great Houses, Castles and Gardens passes to borrow Employee Assistance programme Retail savings platform 50% discount on fitness suite, swimming and other activities at St Albans Centre The Trust is committed to the highest standards of safeguarding. All appointments are subject to an enhanced DBS check and satisfactory references. Interested? If you feel that you possess the relevant skills and experience, then please submit your CV for review. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.

Deputy Manager / Care Manager | Boroughbridge, North Yorkshire Salary: circa £35,000 per year Full-time / 40 hours per week / Monday-Friday (flexibility is essential for emergency cover) We are recruiting on behalf of Harrogate Neighbours Housing Association for an experienced and confident Care Manager to lead the care team at Heath Lodge in Boroughbridge. This hands-on leadership role is for someone who is passionate about delivering high standards of person-centred care and building a positive, motivated team culture. If you are a Deputy Manager from a Residential Home environment, this could be the ideal role for you. The Role As Care Manager, you will be responsible for the day-to-day leadership and operational management of care delivery within the home. Key responsibilities include: Leading, supervising and supporting senior carers, team leaders and care staff Promoting a positive environment that upholds dignity, independence and choice Ensuring care is delivered in line with individual needs and care plans Acting as a visible, hands-on leader, stepping into care delivery where needed Conducting team meetings, supervisions and appraisals Monitoring performance and implementing support or improvement plans Overseeing care documentation to ensure accuracy and compliance Supporting safe medication processes and staff competency Assisting with rota planning to ensure fair and effective staffing coverage Working collaboratively with catering, housekeeping and other departments Managing concerns or complaints sensitively and professionally Preparing reports for senior management Participating in the on-call rota and supporting the team during emergencies About You We are looking for an experienced care professional who can combine operational oversight with strong people leadership. Essential requirements: Minimum of 5 years experience within the care sector At least 3 years supervisory experience at Deputy Manager level Ideally Level 5 qualification in Health & Social Care Strong leadership and mentoring capability Excellent communication and organisational skills A solid understanding of safeguarding, compliance and regulatory standards A genuine commitment to delivering high-quality, person-centred care You will be someone who leads by example and creates a culture of accountability, collaboration and compassion. Salary & Benefits circa £35,000 per year Ongoing training and professional development Free on-site parking Paid lunch break with lunch provided Group and 1-to-1 wellbeing sessions Long service recognition Referral bonuses Healthcare cash plan Blue Light Card with discounts across hundreds of retailers If you are an experienced Deputy Manager ready to step up, or an existing Care Manager seeking a new challenge in a well-established organisation, we would welcome your application. Please apply with your CV outlining your relevant experience and qualifications. Key Appointments UK Ltd will assess your suitability for the role based on the information contained in your CV and application. This includes skills, experience, education, and location. By applying for this role, you give consent for your CV to be processed by Key Appointments for recruitment purposes only. Our full Privacy Policy is available at key-appointments

Would you like to join a growing family business with Real Career Opportunities? CDS Labour are currently looking for a Production Line Supervisor who will play a key role in supporting the Production Manager and ensuring the smooth day-to-day running of the business. Our client is a successful, family-owned business who specialise in growing and packing root vegetables for major retailers throughout the UK. If you thrive in a fast-paced environment, enjoy leading people and take pride in delivering high standards we want to hear from you! Whats in it for you? Work a 40-hourr week consisting of 4 days on / 4 days off. Free onsite parking Regular overtime available Ongoing training and development Supportive team environment Opportunities to progress and develop your leadership skills with the organisation The Role of Production Line Supervisor: Leading, motivating and supporting the production team Managing daily line activities to achieve production targets Delegating tasks effectively and monitoring performance Conducting probation reviews, training and coaching team members Ensuring stock is used correctly and efficiently Championing Health & Safety standards within the department Maintaining excellent housekeeping standards Supporting the Production Manager and providing cover when required What we need from you: Strong leadership and communication skills Excellent attention to detail Ability to work under pressure and meet deadlines Good problem-solving and decision-making abilities Good IT skills including Microsoft Outlook, Word and Excel Ability to multitask in a busy production environment Previous experience within food production/manufacturing Experience operating plant machinery Good standard of English and Maths Flexible and adaptable approach to work If you are looking to work for an organisation that values its employees apply now by sending aa copy off your most up to date CV. TPBN1_UKTJ

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