Assistant Manager
4 days ago
Southall
Assistant Manager - Pub & Hotel Salary of £27,000 - £30,000 + performance bonus Career progression opportunities Ongoing training and development Staff discounts and perks A supportive, energetic working environment A vibrant, community-led pub hotel in West London, combining the warmth of a local with the standards of a high-performing hospitality business. With a busy bar, quality food offer, and a well-run rooms operation, we pride ourselves on delivering exceptional guest experiences in a lively, fast-paced environment. The Role We're looking for a confident and hands-on Assistant Manager to support the day-to-day running of the pub and hotel. This is a dynamic role ideal for someone who thrives under pressure, leads from the front, and understands both wet-led pub operations and rooms/hotel management . You will play a key role in leading the team, driving performance, and building strong ties within the local community. Key Responsibilities Operations Support the General Manager in delivering smooth day-to-day operations Lead shifts across bar, restaurant, and rooms Ensure high standards of service, cleanliness, and compliance Manage stock, cellar standards, and cost controls Handle guest feedback, complaints, and resolutions professionally Rooms & Accommodation Oversee bookings, occupancy, and front desk operations Ensure rooms are maintained to high standards and guest-ready Work closely with housekeeping to drive consistency Monitor performance and support revenue optimisation Team Leadership Train, motivate, and develop team members Lead by example in a fast-paced environment Support recruitment and onboarding Build a positive, high-performing team culture Community Engagement Develop strong relationships with local residents and businesses Support events, promotions, and community initiatives Be a visible and welcoming presence within the pub About You Experience as a Supervisor or Assistant Manager in a busy pub, bar, or hotel Strong rooms experience (pub with rooms, hotel, or B&B) Thrives in fast-paced, high-volume environments A natural leader with excellent communication skills Passionate about hospitality and guest experience Organised, proactive, and hands-on Commercially aware with a problem-solving mindset INDFOH TPBN1_UKCT