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Service Centre Advisor – Wigan Part-time hours available, Monday to Saturday. The Service Delivery Advisor is responsible for delivering high-quality support across both client and customer interactions. Operating within a blended service model, this manages inbound and outbound communications across multiple channels, ensuring enquiries are resolved efficiently, consistently and with clear end-to-end ownership. The role supports service excellence through proactive communication, effective case management, and the efficient handling of operational and administrative tasks aligned with business priorities. This role profile is an overview of the remit of your job role, responsibilities, and accountabilities. It may be changed from time to time to incorporate changing circumstances, and you may be required to be flexible and perform other duties as required which may be at the same level as your home role or below. If you're ready to make a difference in a fast-paced, collaborative environment, this could be the perfect next step in your career. For a confidential chat, reach out to danny.colbert@arrowxl.co.uk — or apply today! What will the role involve? Service Delivery and Contact Handling • Manage inbound contact via phone, live chat, social channels, CRM cases and email, • Make outbound contact where required to resolve enquiries, provide updates, or prevent escalation, • Take end-to-end ownership of enquiries through to resolution, • Ensure accurate and timely updates within CRM systems, • Deliver clear, consistent communication to both clients and customers Case Management and Resolution • Log, manage and update cases within CRM system, • Investigate order progress, exceptions, or service-related queries, • Liaise with internal teams where required to achieve resolution, • Escalate issues appropriately in line with tiered escalation pathways Administrative and Operational Support • Complete ad hoc administrative tasks aligned with service delivery, • Support process updates, data accuracy, and documentation requirements, • Contribute to maintaining accurate records and system integrity, • Assist with operational reporting or updates where required Quality and Continuous Improvement • Adhere to defined service standards, SLA’s and quality expectations, • Identify repeat issues or process gaps and escalate improvement opportunities, • Participate in training, cross-skilling, and knowledge sharing initiatives, • Support the ongoing adoption of new tools, automation, new processes and AI-enabled solutions What are we looking for? • Experience in a service-focused or contact centre environment, • Ability to manage multi-channel communications confidently, including both inbound and outbound, • Strong written communication skills with the ability to produce clear, concise and professional responses, • Professional and confident telephone manner, • Ability to handle sensitive or escalated conversations calmly and respectfully, • Good problem-solving skills with a structured approach to investigation, • Good organisational and time management skills, • Comfortable adapting to new systems, processes and technology, • Ability to manage multiple priorities in a fast-paced environment, • Delivers a consistently polite, professional, and empathetic service experience, • Communicates clearly and respectfully across all channels, • Demonstrates patience and active listening, particularly in complex or sensitive interactions, • Maintains composure under pressure and during high-demand periods, • Adapts positively to change and supports new ways of working, • Works collaboratively and shares knowledge openly, • Maintains high standards of accuracy and attention to detail, • Acts with integrity and accountability at all times, • Represents the organisation professionally in all client and customer interactions Some of the benefits of working with us include: • Annual Leave – 34 days entitlement (including statutory bank holidays) which increases with service, • Competitive Pension Plan options – Plus company contributions, • Life Insurance – Company funded 2x basic salary life cover from day one, • Medicash – An easy-to-use health insurance package that provides cashback towards your everyday healthcare bills, • Employee Assistance Programme – Free 24/7 confidential wellbeing support, • Progression and Development Opportunities – Department specific technical training and Internal Management Development Academies, • Staff Discount at www.very.co.uk (25% discount on designer branded clothing, footwear and home accessories with 15% off furniture, leisure and electrical items), • Discounted Gym Membership – Up to 25% discount across 3700 nationally located gyms, health clubs, leisure Centres, bootcamps and fitness studios, • Cycle to work scheme – In partnership with Evans cycles the ArrowXL C2W scheme offers great benefits and discounts, • Long service awards – We go out of our way to recognise and reward our colleague commitment with our long service awards programme, • Employee of the month – Winners receive £25 voucher, certificate and Hall of fame recognition, • CEO Award of the month – Winners receive £100 voucher, certificate and Hall of fame recognition, • Departmental Incentives – Year-round departmental competitions, seasonal incentives and fantastic gifts, • Retail Discounts – Huge discount savings in supermarkets (Asda, Tesco, Morrison’s and Sainsburys), Fashion discounts with (Adidas, Asos, H&M, Boohoo, JD and Matalan) and Technology discounts with (Apple, Argos, Currys/PC World and John Lewis), plus many more savings

We Make Morrisons… From a Bradford market stall to the UK’s fifth largest supermarket we are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and an online home delivery service. Our business is mainly food & grocery and, uniquely, we source & process most of the fresh food that we sell through our own manufacturing facilities. We’re recruiting for a high performing Trading Manager to help our business to continue to grow and succeed. Making sure our stores are fully stocked is key to a fantastic customer experience, which is why this roe is so vital to our success. It’s the job of our Trading Manager to provide the best availability and standards possible for our customers across all departments, ensuring that they remain legal and safe. Reporting into the Store Manager, you will also: Lead the team to the very best standard and strive to ensure the best shopping experience for every customer who walks into our store Plan and organise current promotions or in-store events Listen and respond to our customers feedback and react accordingly Ensure market leading availability across the store Work with the other Managers in store to lead a supportive and performance driven department Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations Deliver training to ensure team have the capability and confidence to deliver their role Motivate and lead colleagues to work with confidence across various departments Identify and develop talent within the department Build effective relationships with other operating departments Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department(s) Take a leadership role within the store Ensure resource is planned thoroughly How do we say thank you? You will play a vital role in our business and have a huge impact on our success so not only will you receive excellent training, support and continued development but we will also offer a competitive salary and superb benefits package. Want more? Our benefits package not only includes a generous bonus but you will also receive an attractive pension scheme, private healthcare as well as a colleague discount that we encourage you to share with your friends and family. We also offer a range of family friendly policies, including 26 weeks maternity and adoption leave along with neonatal and fertility leave. No doubt you'll have shopped in our stores before, but why not take a look at some of the areas our customers don't see, such as our warehouses and colleague canteens to get a real taste of life at Morrisons. Explore using our 360 tour, please click here. About You Whether it's previous experience working in the retail industry or you have experience in hospitality, the service industry or travel & tourism, if you have a passion for delivering exceptional customer service then we want to hear from you. What do we need from you? Experience of managing a team in a fast paced environment You will need to be a great communicator who can share knowledge, experience and best practices You will need to have the ability to build and maintain relationships with key stakeholders across all areas whilst remaining flexible You must be adaptable to change, whilst being able to challenge effectively As a Manager, you will actively listen to and respond effectively to customers and colleagues We are an equal opportunities employer and welcome applications from all sections of the community. About The Company Shopkeepers for over 125 years, we love providing our customers with a great shopping experience they won’t find anywhere else. At just under 500 stores across the UK, our retail colleagues work as one team to provide plenty of food essentials, a great service and a buzz people enjoy. It’s why our customers keep coming back for more. The UK’s 5th largest supermarket, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket. It’s challenging. It’s fast-paced. But from Market Street to checkout our friendly team loves going above and beyond to bring our customers what they want. At Morrisons we believe in investing in our colleagues and industry-leading training programmes. We provide our colleagues with the opportunities they need to make it to the top. Many of our store managers started out on the shop floor. They’ve been there and done that. It’s how they know how to support our colleagues and help our customers so well

Role: Manager - Tool Hire Sector: Construction Supplies / Tool Hire Location: Wigan Area Salary: £34,000 - £42,000 (Totally Depending on Experience) We are currently seeking an experienced individual for a leading tool / plant hire company to lead their established team. This is an exciting opportunity for both experienced Tool Hire Managers / Ambitious Hire Controllers or Tool Hire Supervisors and those who have a strong sales background either within the Tool Hire sector or indeed the general construction supplies world as well will be considered. Please bear in mind there is a sales focus with this role, not necessarily from yourself as such but more in relation to managing the sales team effectively to get the best results. Pro-active sales Drive & Ambition Tenacious Good Management Skills Excellent Customer Service This is a key branch within the region and the tool hire operation has huge potential. They need someone who has the desire and motivation to really make the role their own and make a success of it. They will provide you with all the tools that you need in order to achieve this. Strong Basic Salary Excellent Bonus Superb Career Prospects Opportunity to Impress in an Important Role Additional Benefits Tool Hire Manager? Tool Hire Supervisor? Plant Hire? Mechanically minded? Sales driven? Tool Hire? Builders Merchant background? If you have experience within tool hire or within the building supplies sector please apply now! INDM

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