Head of Account Management
hace 4 días
Skelmersdale
At Adaptable Recruitment, we are exclusively partnering with a well-established organisation within the specialist print and manufacturing sector to recruit a Head of Account Management. Salary: Up to £67,000 - DOE + Car Allowance + Bonus The organisation operates across multiple UK locations, and this role will require regular on-site presence and travel to build visibility, strengthen internal collaboration, and enhance client relationships. We are exclusively partnering with a progressive, privately owned business within the print and manufacturing space, known for delivering complex, high-value customer solutions and building long-term partnerships with major clients. As part of its next phase of growth, the business is seeking a commercially astute Head of Account Management to take ownership of its client services function — driving retention, unlocking account value, and shaping customer strategy at a senior level. This is a high-impact leadership role with direct exposure to the Managing Director and genuine influence over revenue performance, customer experience, and future growth strategy. This position will lead a team of Strategic Account Managers and Account Managers, with full responsibility for performance, development, and commercial output. Key focus areas include: • Owning and delivering the company-wide revenue forecast, aligning to budget and YE forecasts, • Driving customer retention strategies that protect and expand long-term revenue, • Identifying and converting organic growth opportunities within key accounts, • Acting as executive sponsor for strategic and high-value client relationships, • Leading structured account reviews, pipeline discussions, and performance analysis, • Supporting pricing strategy, contract negotiations, and margin improvement, • Collaborating cross-functionally (Sales, Operations, Production) to ensure seamless delivery and onboarding This role blends strategic oversight with hands-on leadership, requiring someone comfortable operating both at board level and within day-to-day account activity. • Proven leadership experience within Account Management / Client Services / Commercial roles, • Strong track record of retaining and growing complex B2B accounts, • Experience managing and developing high-performing client-facing teams, • Confident ownership of forecasting, revenue accountability, and commercial decision-making, • Ability to influence senior stakeholders internally and externally, • Sector experience within print, packaging, fulfilment, manufacturing, or similar is highly desirable, • Commercially driven, with a strong sense of ownership, • Relationship-led, with the credibility to engage at senior client level, • Data-informed but people-focused in leadership style, • Comfortable balancing strategy with operational delivery, • Resilient, proactive, and solutions-oriented, • Genuine opportunity to shape and elevate the Account Management function, • Direct influence on business performance and strategic direction, • High visibility with senior leadership and decision-makers, • A stable, well-invested business with ambitious growth plans, • Strong emphasis on long-term relationships over transactional business, • Basic salary: Up too £67,000 per annum - DOE, • Car allowance: £5,400 per annum, • Performance bonus: Up to £10,000 per annum #J-18808-Ljbffr