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Complaints Handler - Remote Banking & Financial Services Salary: From £30,000 per annum Location: Fully Remote - Work from Home from Day One Hours: Full-time (40 hours), shifts between 8am-8pm, Monday-Saturday Start Dates: Multiple intakes from June onwards Why Join? This is an excellent opportunity to join a Great Place to Work UK (2025) recognised organisation that is committed to delivering outstanding customer experiences. You will be part of a supportive and high-performing team within a growing financial services environment, with genuine opportunities for development and progression. About the Role As a Complaints Handler, you will take ownership of customer concerns, managing and resolving complex and regulated complaints with professionalism, empathy, and efficiency. This is a fast-paced and rewarding role where you will be responsible for making fair, well-reasoned decisions and ensuring customers receive clear and effective communication throughout. Key Responsibilities Investigate and resolve customer complaints within agreed SLAs and deadlines Handle complex and regulated cases with accuracy and attention to detail Communicate clearly with customers via telephone and written correspondence Produce high-quality case notes, reports, and documentation Work within compliance frameworks and identify any risks or non-compliance Collaborate with colleagues and wider teams to achieve the best outcomes Manage a varied caseload while meeting productivity and quality targets What We're Looking For Minimum 12 months' complaints handling experience within a UK FCA-regulated financial services environment Strong written and verbal communication skills Ability to manage workload effectively and meet deadlines Confident handling of objections and challenging conversations Adaptable and comfortable working in a fast-paced environment Personal Attributes Strong focus on delivering excellent customer service Ability to remain calm under pressure and make logical decisions High attention to detail and organisational skills Team player with a proactive and solution-focused approach Training & Background Checks Training: 2 weeks initial training followed by 2 weeks in a supported "Grad Bay" Pre-employment checks include: Right to Work in the UK Criminal Record Check Credit Check CIFAS and Sanctions checks Any additional relevant checks This is a great opportunity for someone looking to build or further their career within financial services while working in a fully remote environment. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail. Lloyds complaints role

We are seeking an experienced and driven Senior Mechanical Design Engineer to join our clients growing team. This role offers the opportunity to provide high-level mechanical engineering expertise across a range of projects within the built environment, with a particular focus on the Healthcare and Education sectors. You will play a key role in both design and project delivery, ensuring technical excellence while managing projects from concept through to completion. Key Responsibilities • Deliver projects to a high technical standard, ensuring they are completed on time and within budget, • Contribute to and lead the mechanical design of building services systems, particularly where advanced technical input is required, • Support the team leader in developing practical, cost-effective engineering solutions, • Engage with clients to define project briefs, requirements, and budgets, • Prepare detailed specifications, calculations, and technical drawings in line with client needs, • Review tender submissions and provide recommendations through detailed tender reports, • Manage site activities from initial mobilisation through to project completion, • Monitor installation works to ensure compliance with specifications and agree final contractor accounts, • Conduct condition surveys and produce detailed inspection reports, • Produce high-quality technical reports, presentations, and tender documentation, • Develop energy strategies, incorporating sustainable and low-carbon design solutions, • Utilise industry-standard software including IES, AutoCAD, and Revit, • Design and coordinate mechanical systems, including plantroom layouts, pipework, and ductwork distribution, • Undertake site visits, surveys, and witness testing and commissioning of systems, • Support financial performance through accurate monthly fee invoicing and achieving agreed targets Skills, Experience & Qualifications • Degree or Master’s in Mechanical Engineering or a related discipline, • Membership of CIBSE, the Energy Institute, or an equivalent professional body (preferred), • Chartered Engineer status, or working towards chartership, • Demonstrated ability to deliver projects to deadlines and budget constraints, • Strong working knowledge of IES mechanical design software, • Proficiency in AutoCAD, with Revit experience desirable, • Good understanding of relevant legislation, building regulations, CIBSE guides, and industry best practices, • Full UK driving licence and access to a vehicle

Identify opportunities to cross-sell IES’ wider strategic consulting services alongside core data centre engagements. If you require support at any point, please contact the IES HR team at careers@iesve. Drive market growth within the Data Centre sector by promoting IES’ consulting expertise to

This role focuses on sustainable design and requires proficiency in IES VE software for thermal modelling. The position offers a hybrid working model and opportunities for professional development. A reputable recruitment agency is seeking an experienced Intermediate Level IES Modeller to join a wel

Exposure to containerisation and virtualisation technologies (e. Work with modern DevOps tooling and cloud technologies, with real responsibility and influence over engineering outcomes. IES is committed to an inclusive workplace and welcomes applications from all backgrounds, even if you don’t me

The ideal candidate will be NDEA Level 5 qualified with strong skills in IES modelling and an understanding of UK Building Regulations. This role offers a competitive salary, exceptional benefits including a pension scheme, and opportunities for growth and professional development within a supportiv

We have a number of new and exciting opportunities at Iesis Structures in our Central London office. Iesis Group is a multi-disciplinary property consultancy and engineering company specializing in delivering bespoke solutions for complex projects. Team-building activities and social events.

A sustainable engineering consultancy in London seeks a talented Sustainability Consultant specializing in IES energy modelling. This role offers an opportunity for significant ownership and client interaction while developing decarbonisation strategies. You will manage IES energy modelling projects

Responsibilities include driving market growth, securing projects, and collaborating with internal experts.

This position offers a competitive salary starting from £26,000 and opportunities for career progression through mentorship and projects that reduce carbon emissions. The ideal candidate will possess a degree related to building services, familiarity with IES software, and a passion for sustainabil

The company offers a competitive salary, benefits package, and opportunities for ongoing professional development.

Candidates should have a relevant degree, strong IES modelling knowledge, and an enthusiasm for sustainability.

Conducting dynamic thermal modelling using IES VE software. Proven experience using IES VE for building performance modelling. If you are an experienced IES Modeller in the Southeast London area, with a passion for sustainability and a desire to work on impactful projects, we would love to hear from

A specialist Sustainability Consultancy in Brighton is seeking a Graduate Energy Modeller to support senior staff with IES models. The ideal candidate will have a degree in Architectural Engineering or a related field, experience using IES, and knowledge of sustainable building practices.

A leading building consultancy in London seeks a Senior Building Performance Consultant to enhance their sustainability capabilities.

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