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Company Overview Established in 2006, FluidOne is an award-winning provider of secure Connected Cloud Solutions with a £110m turnover and consistently one of the highest Net Promoter Scores (NPS) in the industry. FluidOne has a strong company culture enjoyed by 500 staff and was ranked in the UK top 50 large companies to work for in the Best Companies awards 2023. FluidOne supports the needs of 2,400 customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), FluidOne has in-house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft licence management. As AI becomes a core enabler of innovation, FluidOne’s vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era. The company consults with its customers to design solutions that complement their in-house IT structures; taking complex hybrid multi-site environments, to make them simple and secure, so end-users can access their business applications wherever they are. FluidOne delivers tailored IT solutions across a broad customer base, structured to meet the specific needs of different market segments. For small and medium-sized businesses (SMBs), FluidOne provides comprehensive IT support through its branch network, delivering localised, expert services that ensure security, efficiency, and scalability, providing individual solutions and fully comprehensive managed services. For enterprise clients, FluidOne offers advanced solutions that manage costs, risks and optimise organisational operational performance, providing everything from design and delivery to ongoing support. Specialising in Data & AI (D&AI), managed services, and cloud transformation, FluidOne’s toolkit includes consulting-led services that help enterprises harness the power of artificial intelligence while maintaining robust compliance and security. FluidOne’s dual-structured approach ensures all customers—from growing SMBs to large, complex enterprises—benefit from trusted, innovative, and future-ready IT services. Role Overview As a competent Senior IT Engineer, you will be able to provide IT consultancy services to the full range of FluidOne Chorley clients. You will effectively support clients and colleagues as requested in a timely manner in line with the client’s support contracts. Responsibilities: You are required to provide reactive and pro-active technical support services and incident management for the following types of work: • Monitoring and maintaining systems and networks, • Installation and configuration of systems, • Diagnosing faults on both hardware and software, • Solving technical and application issues by phone, email or in person, • Walking clients through troubleshooting steps, • Re-fitting and/or replacing of client hardware, • Supporting updates and/or roll-outs for client applications (training of users as needed), • Working to SLA’s, • Prioritising and managing multiple open tickets, • Establishing good working relationships with clients You will also; • Take details of any problem or service requirement from clients even if they fall outside of your remit – then escalate these appropriately to the relevant team, • Take ownership of tickets as appropriate and continue to own the task until completed even if elements of the work are delegated to others, • At times, be required to work out of the Office, at Client sites or our Core site. This will require travel possible overnight stays and has potential for working out of office hours, • Check for work-related emails, messages and calls from colleagues or clients out of regular office hours (evenings and weekends), especially following any significant project or support activity, to ensure client requirements are met and colleagues are supported In addition you will have the following higher-level responsibilities: • Testing and evaluating any new tech/applications/processes, • Training of new employees, • Being an escalation point for your 2nd and 3rd Line colleagues, • Problem ticket management conduct root cause analysis, • Project Work, • Ticket queue management, prioritising and allocating work as necessary, • Maintenance of technical documentation, • Keeping yourself informed of all on-going projects and multi user impacting issues Requirements: • Excellent verbal and written communication skills, including ability to effectively communicate with internal and external clients (up to senior management levels, using appropriate and professional language), • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service, • Ability to work independently and to carry out tasks to completion within parameters and instructions given, prescribed routines, and standard accepted practices, • Proven experience in an IT Support Role and Team, • Must follow all integrated ISO management systems, be aware of and comply with all ISO data security systems at all times., • Ability to maintain regular, punctual attendance, • Must be able to talk, listen and be clear and concise in all telephone and written communications, • Must complete all necessary paperwork and administrative tasks as required by your work including timesheets, expenses, ticket notes and all peripheral administrative tasks for this role in a clear and accurate manner, • Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations. Benefits after probationary period Subsidised health and dental care Employee Assistance Programme (EAP) Life assurance (3x salary) Discount platform Pension contribution – 5% company contribution Generous holiday entitlement One day off for birthday Half price internet connectivity Ride2Work scheme

Role: Maintenance Manager / Engineering Manager / Senior Maintenance Engineer Salary: £52,500 to £60,000 per annum, plus annual bonus (up to 10%), private health care and benefits Hours: Monday to Friday, 9:00am till 5.00pm / 8:00am till 4:00pm Location: Commutable from Bolton, Preston, Blackburn, Leyland, Salford, Manchester, Wigan, Rochdale, Rufford, and surrounding areas Company We are currently recruiting an exciting career opportunity on behalf of a reputable and global company who are looking for either an Engineering Manager / Maintenance Manager. It is to head up and oversee the maintenance department at a large and busy factory. We are looking for someone confident with energy, passion and drive to succeed in taking on this challenge. This is an opportunity to tackle problems, map out and make improvements, support various CAPEX projects, and make the role your own within a fantastic management team. We are considering those at a similar level role as a Engineering Manager / Maintenance Manager OR those who are ready to take that next step up from Maintenance Supervisor / Maintenance Team Leader. If this sounds like you, please don't delay and apply now! Responsibilities Reporting into the General Manager, you will take ownership and oversee/control the Engineering Maintenance Department for the site, leading a team up to x2 Maintenance Team Leaders and x7 Multi Skilled Maintenance Engineers. Effectively manage maintenance activities (planned and unplanned), continuous improvement, improve equipment reliability and ensure minimal equipment downtime. Manage a CMMS System and its continued integration and development into the site and team, providing encouragement and buy-in from the Engineers. Take an active role in the day to day and hands on maintenance work when required. Drive and implement continuous improvements within the maintenance team to maximise efficiency within the Maintenance department. Map out and coordinate projects and planned shut-downs throughout the year. The collation, analysis and reporting of engineering, OEE, cost and process data, in support of key targets and objectives. Assist in the ongoing strategic plan of the factory. Take an active role in increasing standards of safety and quality across the business, through highlighting hazards and making improvements in equipment and/or procedures. People management activities for a team of Engineers including recruitment, holidays, absence management, appraisals etc. Work closely with the production department to help plant deliver productivity goals. Requirements Qualified in Engineering, holding qualifications in either discipline (electrical OR mechanical), and ideally gained through a completed Apprenticeship. Worked in a similar environment; Production, Manufacturing, Industrial, Facilities etc. Experienced in leading Maintenance Engineers. This could be at a similar level role of Engineering Manager and Maintenance Engineer OR someone who feels they're ready to take that step up in their career from a Supervisory level role. Experienced in tackling problems and making necessary changes and improvements. Must have exceptional people engagement and management skills, including performance management, coaching, mentoring, supporting, praising and recognition approach. Must have confident problem solving skills and experience. Passion, desire and hunger for success in taking on a challenging and rewarding opportunity. If this role sounds of interest, please apply now and send your most up to date CV to Wesley at TechNichols Resourcing to be considered. Or call TechNichols Resourcing and speak with Wesley for further information. We will endeavour to get back to all applicants but if you have not heard back within 5 working days unfortunately your application has been unsuccessful. TPBN1_UKTJ

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